Time on SUNMC agents complicated!!! and interesting

Hi,
Some of our machines (SUNMC agents) are on a different timezone. Whenever I create graphs the time on the red spots is I dont know what. Any ides n how to change the time of the graphs according to what the time is on the agent. For example = the time on the agent is 3:00 am in the morning and the client or the java applet time is 1 pm than it shows 1 pm time rather showing me the agent time.
any fix?

I figured it out. The time showing up on the windows is the time of the machine running the java applet. So I fixed the time on the client running the applet and the time was fixed on the PRM window.

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SunMC Agent 3.6.1 and ZFS

Hello,
I was wondering if a SunMC agent is able to recognize a ZFS filesystem? I've tried it on one of our test servers there is no category under Kernel Reader-Filesystem Usage for ZFS...only ufs and vxfs

I was wondering if a SunMC agent is able to recognize
a ZFS filesystem? I've tried it on one of our test
servers there is no category under Kernel
Reader-Filesystem Usage for ZFS...only ufs and vxfsNot quite yet. In fact a SunMC Server will refuse to even install on a ZFS partition without some minor changes to its setup utils. But the next release should be fully ZFS aware and compatible.
Regards,
[email protected]
http://www.HalcyonInc.com

CAD Real Time Stats show NA for agent state and call log

Hello
For our lab uccx, the agent/users CAD display shows NA for the agent state and call log. I have
Not Ready and Log out codes set and have the testers do those actions to generate data.
I have rebooted the server and have also checked the services page and confirmed
all the services are running.
I went through the admin guide to see if I missed any configuration but does not appear so.
I tried launching the real time stats tool from the UCCX Admin and it launches OK
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Hold Tim calculation in Agent & Agent Skill Group Reports

Please can someone confirm if I have this correct AHT is = to HandledCallsTime/CallsHandled HandledCallsTime = HandledCallTalkTime + HoldTime + Wrap.
If this is correct can someone confirm what constitues HoldTime - is InCallsOnHoldTime part of the overall hold time?
I have created and AVG Hold time HoldTime/CallsHandled, AVG Talk Time HandledCallsTalkTime/CallsHandled & AVG Wrap WrapTime/CallsHandled and all of those added together = AHT
If I run the report and look at AHoldT that is showing a calculation of InCallsOnHoldTime/InCallsOnHold
My query is this, I take a call, I speak to the customer for 60 secs, put them on hold whilst I make an outgoing call 30 secs, then come back to them and speak to them for a further 30secs and do 10 secs of Wrap...
Where does my Hold time with regards to me making a call sit..
As when I run this report I get the following output attached.
Arcadia wants to ensure that the Hold time that is happening whilst I am making another call is counted within the AHT... AS far as I can see it isn't!

Hi,
no, you did not. Just 'reporting' and 'cuic'.
Er... it's not really the SQL query, but anyway, I if I substitute AgentSkillGroup for Agent_Skill_Group_Interval, then the explanation for the HoldTime is this - kind of fuzzy, though:
>>
>> Number of seconds where all calls to the agent are on hold during the
>> reporting interval. HoldTime is counted only while the agent is doing no
>> other call-related activity. HoldTime is included in the calculation of
>> LoggedOnTime.
>>
I am not absolutely sure about this, but logically, the IncomingCallsOnHoldTime is a subset of HoldTime. I mean, HoldTime being the global HoldTime (including all types of calls), and IncomingCallsOnHoldTime is related only to inbound ACD calls. This is actually in the schema doc, but again, it's kind of fuzzy:
>>
>> IncomingCallsOnHoldTime
>> Total number of seconds that inbound ACD calls calls that an agent
>> associated with this skill group placed on hold that ended during the
>> reporting interval. The value is counted when the after-call work time
>> associated with the call (if any) is completed, and the database is updated
>> every reporting.
>>
Well, this does not explain that, does it.
This way: do you have access to the HDS database? Would be interesting to take a look at the Agent_State_Trace table for a particular agent and then do the calculations. I know, it's kind of complicated, but let's just wait and see if someone else comes up with a better explanation.
G.

SunMC Agent on a V490

Hi,
today we got our first V490 with US- IV CPUs and I was wondering if I can install a SunMC Agent 3.5.1b on this platform. Obviously I'm not able to do so or I'm lacking the correct Config Reader package.
Can anybody tell me if there is a 3.5.1b supplement for a V490 (and V890) or is there no support within SunMC 3.5.1b?
Is a SunMC 3.6 agent installable and maybe usable with a SunMC 3.5.1b server?
Looking forward for any hints!
Regards,
Peter

Yes, the SunMC 3.5.1b media has the SunMC config-reader for the V490:
SUNWeswha Sun Management Center Workgroup Server Agent Support
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And a SunMC 3.6 server layer can support previous versions of the agents but not the other way around. The upgrade process is to start by upgrading your server layer, then console layer, and then over time at your leisure the agent layer.
Thanks,
Mike

How to Set Up Time Capsule With Airport Extreme and Airport Express

Just got a new 1TB Time Capsule. I want it to be the main base station for my network. I already have a network set up with an older Airport Extreme base station and an Airport Express to extend it. I am thinking that rather than setting up the Time Capsule to "join" the old network, the best approach is to disconnect the Airport Extreme and Airport Express and reset them. Then set up the Time Capsule as a brand new network and bring the reset Aiport Extreme and Express onto the new network as if my original network never existed.
Is that the right approach or am I complicating it? Can I just join the Time Capsule to the existing network and still make it the main base station for the network?

evelK wrote:
Just got a new 1TB Time Capsule. I want it to be the main base station for my network. I already have a network set up with an older Airport Extreme base station and an Airport Express to extend it. I am thinking that rather than setting up the Time Capsule to "join" the old network, the best approach is to disconnect the Airport Extreme and Airport Express and reset them. Then set up the Time Capsule as a brand new network and bring the reset Aiport Extreme and Express onto the new network as if my original network never existed.
Is that the right approach or am I complicating it? Can I just join the Time Capsule to the existing network and still make it the main base station for the network?
I'd first use AirPort Utility to "Save a Copy As" of your AirPort Extreme settings. Then disconnect it, connect the Time Capsule in its place, and use AirPort Utility's "Import" function to read those settings. (Both of those functions are under AirPort Utility's "File" menu.) You may have to adjust a few settings. Once you have the Time Capsule working as you want, you can reconfigure your AirPort Extreme unit as you wish.

Oracle Workflow Manager, Agent Listener, and Java Mailer problem

Hi,
I am not sure this topic to this forum, since this might be installation issue.
But I am hitting a big wall.
I had Windows 2000 SP4.
I have already installed Oracle Database 10gR1, Oracle Developer 10gR2, and Oracle Workflow 2.6.3 Standalone previously.
Including :
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- Oracle Workflow Builder 2.6.3.5
- Apache HTTP Server 9.0.4
- Workflow Middle Tier
Anything seems to right, including the Notification Mailer and the Business Event.
And I had also made backup of them surely.
Now,
I'd like to change into Oracle Database 10gR2 because :
1. Some errors I found when I tried to call a Report from Oracle Form.
Unable to connect to Report Server ...
I thought Oracle Database 10gR1 is not suitable for Oracle Developer 10gR2.
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I removed my previous installation including Oracle Workflow.
After strugglineg in the installation of Oracle Database 10gR2, now I am facing another problem with Oracle Workflow.
I succesfully installed Oracle Workflow 2.6.4 Server and Oracle Workflow Manager (standalone version),
and the Oracle Workflow Middle Tier.
After I launch Oracle Workflow Configuration Assisstant, everthing seems to be normal.
I succed to open the Oracle Workflow Home Page (and found the Logout button there)
Next, I tried to navigate to the Oracle Workflow Manager.
1. I start the OC4J_Workflow_Management_Container --> initialized
2. OC4J_Workflow_Component_Container
The following error line appeared in the OC4J command prompt
06/05/26 10:31:40 LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.Logger.Logger(String,
int) : Logging to System.out until necessary parameters are retrieved for Logger
to be properly started.
06/05/26 10:31:40 LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.SvcComponentContainer.
initializeStateMachine() : BEGIN [default implementation]
06/05/26 10:31:40 LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.SvcComponentContainer.
getNewWorkflowContext() : BEGIN
06/05/26 10:31:45 LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.SvcComponentContainer.
loadGlobalParameters() : BEGIN
06/05/26 10:31:48 oracle.apps.fnd.wf.common.ContextFactoryException: Unable to g
et connection from data source because the following Exception occurred -> java.
sql.SQLException: ORA-28000: the account is locked
06/05/26 10:33:57 Oracle Application Server Containers for J2EE 10g (9.0.4.1.0)
initialized
3. finally it initialized
Next I tried to go to Oracle Workflow Manager from related link of Enterprise Manager
It is said that the OWF_MGR is locked
(I surprised since I had UNLOCKED the OWF_MGR after the installation and succeed to login at the Workflow Home Page)
And the following error line appeared in the commaned prompt after that
06/05/26 10:35:03 OrionCMTConnection not closed, check your code!
06/05/26 10:35:03 Logical connection not closed, check your code!
06/05/26 10:35:03 (Use -Djdbc.connection.debug=true to find out where the leaked
connection was created)
4. I re-UNLOCK the OWF_MGR and login to Oracle Workflow Manager
I noticed that the Agent Listener and Notification Service is Unavailable
(In OWF 2.6.3, The Agent Listener was started and Notification Service was waiting to be configured)
I tried to start one of the Agent Listener, but the following error appeared
ERROR: The Service Component Container is not running
Well, I had the same problem when installing the OWF 2.6.3
I tried to uninstall (remove) and re-install it like I had done before in OWF 2.6.3
(based on someone's post in Oracle's forum)
But this time, the re-installation won't fix this problem. (It was succeed in the OWF 2.6.3)
Everytime I start the OC4J, using wfmgrstart.bat and wfsvcstart.bat
the OWF_MGR is re-LOCKED(TIME) automatically.
And the servlet (WFALSNRSVC and WFMLRSVC) are not running.
I am worry, since I cannot use the Notification Mailer if this problem had not fixed yet.
(In OWF 2.6.3, the mailer was not available until those servlet is Started)
Sorry for the long post.
Any help would be grateful.
Many thanks,
Buntoro

Hi,
Finally, I have found the solution.
Step :
1. Start all of the Oracle Service, except for the OC4J
If you have already started OC4J, then stop them
Unlocked the <wf_manager_user>
2. Search in your Oracle Home : data-sources.xml
There should be two files,
one is in the ...\OC4J_Workflow_Component_Container\application-deployments\WFALSNRSVCApp
the other is in ...\OC4J_Workflow_Component_Container\application-deployments\WFMLRSVCApp
3. Make sure, you create back up of them.
4. Replace the following line
password="->pwForOwfMgr"
with
password="<your_wf_manager_password>",
should be look like this
password="a"
5. Now start the OC4J using wfmgrstart.bat and wfsvcstart.bat
6. Next, login to the Oracle Workflow Manager
This worked for me.
Hope this will help someone who has the same problem.
Buntoro

Stop depreciation and interest on one depreciation area

We have area 01 depreciation and area 70 - which for us is a managerial (statistical) depreciation posting with interest. When this depreciation and interest is posted the offset is to a contra account so when looking at the FI side it nets to zero. The asset is owned by the leasing company and we indicate on the time dependant tab which operating company is getting the statistical depreciation and interest.
Our issue is the they 'transfer' these assets to another operating company with a fair market value. The asset itself does not leave the leasing company and true FI depreciation is not touched. Since we need to show a new value for the asset for the statistical depreciation and it gets a new depreciation schedule we found creating a sub asset and doing ABSO to 'write up' area 70 with the FMV of the transfer amount allows us to start the statistical depreciation to the transfered operating company with no issues. The issue is stopping the area 70 depreciation and interest on the main asset - to the first operating company.
I tried putting a scrap value equal to the remaining book value on the main asset in depreciation area 70 and that did stop the depreciation - but it's still trying to post interest for the next period and beyond.
Ideas? Options you guys can think of?
Thanks
Karla

Hi,
a) Copy the retirement transaction to a new one and restrict it to post only in area 70. You can then completly dispose the asset in that area.
b) Use/create a depreciation key in that area that has Shutdown = Yes. In the time dependant tab you can then set the asset to shutdown and it will stop depreciating.
Kind regards

Problems starting SunMC Agent 3.6 under Solaris 10

Hi folks,
I just did a test installation of the new SunMC 3.6 Server which worked fine. Afterwards, I did a fresh install of the 3.6 agent on a Sun Enterprise 420R running Solaris 10. I installed the agent in the global zone.
At the end of the setup, when the system asks me if I want to start the agent, which I affirmed. But this didn't work, system says just laconically "Could not start agent". Unfortunately, I can't even find the logs, since there is no log subdirectory under /var/opt/SUNWsymon. Have they moved this under Solaris 10?
Any ideas somebody how to dig into this?
Regards,
Peter

Hi Mike,
This sounds a lot like a post just a few days ago:
http://forum.sun.com/thread.jspa?threadID=27785&tstart=0Well, yes and no...I read this thread and I found some similarities but it's not the same problem. Besides, this was Solaris 8, I've 10 and my guess is that it has something to do with Sol10.
What do you see when you start the Agent with this command:
/opt/SUNWsymon/sbin/es-start -aiNo error...I end up in a prompt:
bash-3.00# /opt/SUNWsymon/sbin/es-start -ai
info Dec 05 17:48:19 agent Sun Management Center Version: 3.6, Build: 18, H491, (c) 2003 Sun Microsystems, Inc.
info Dec 05 17:48:19 agent registering import actions
info Dec 05 17:48:19 agent loading standard services
info Dec 05 17:48:19 agent standard services load complete
info Dec 05 17:48:19 agent agent host and port: cngaer:1161
info Dec 05 17:48:19 agent trap handler destination host and port: SunMC_server:162
info Dec 05 17:48:19 agent event trap destination host and port: SunMC_server:163
agent:>
I've really no idea what to enter at this prompt. A simple "help" doesn't give me anything but I got something from "ls"
agent:> ls
classes templates _config config services iso shadow contexts rules

How to design a complicated and attractive jsf pages in jdeveloper

Hi All,
I have tried to deisgn jsf pages to looking attractive. But i cannot able to achieve that and it took me more time to design little complicated.
Can anyone refer me any link or tell me how to design more complicated page.
what is the layout procedure for that.
My jdev version - 11.1.2.0.0
Thanks in advance,
SAN

san-717 wrote:
Hi All,
I have tried to deisgn jsf pages to looking attractive. But i cannot able to achieve that and it took me more time to design little complicated.
Can anyone refer me any link or tell me how to design more complicated page.
what is the layout procedure for that.Well… there's a lot to this. First, you'll have to have an idea of what should be on your page; how it is presented is ultimately a design decision, not one of layout. Once you have a design (paper sketches?), then you can proceed to start 'cutting up' your designs into larger components. Perhaps your applicaiton will have a larger page template that holds 'content' of other pages/page fragments.
(If you're coming from OAF, for example, this is a pretty big difference - in ADF page design is very flexible, and how information is presented is largely up to developers/designers. There's no single method for laying out a page.)
To add to the link above, there is also a list of 'design patterns' than can help with some common problems and ways of presenting information:
http://www.oracle.com/technetwork/topics/ux/applications/gps-1601227.html

Wrap-up time configuration per agent basis (in UCCX)

There are two agents (X & Y) who are part of the same CSQ, however both agents want to have different Inbound wrap-up time.
What I understand in UCCX is, that we configure wrap-up time in CSQ (unlike agent desk settings in UCCE). If its a CSQ based, this setting gets applied to all the agents whoever is part of the same CSQ. I didnt find any such wrap-up time option which can be configured at the agent level and doesnt impact whole CSQ. Is there any solution to the problem stated above?
Will greatly appreciate help in this regard.
Thanks

You can do this using a workflow.
Set your CSQ wrap time to a high value, for example 600 secs.
Create 2 workflows - one for experts and one for your novices.
In your expert workflow, add a timer action to the work event in the voice contact workflow. Set this timer to the wrap up time required for experts, and add an action there to make the agent go ready (if they are not already ready).
In your novice workflow, do the same as above but give set this timer to the value required for novices.
I've tested this out on v8.5 and it seems to work OK.
Brian
Please rate helpful posts

Problem using agent-update.bin to roll out SunMC agents

Greetings,
I want to use agent-update.bin to roll out SUNMC agents to solaris 9 and 10 hosts. I use the es-agentupdate.sh tool to create the installation package and the seed file on the SunMC server in /var/opt/SUNWsymon/agentupdate.
I copy the binary /opt/SUNWsymon/base/bin/agent-update.bin to the root on a test server.
I run the following commands - each fails - unable to find the seed file. Can anyone suggest an -f argument which might work as I need the rollout to occur without user intervention to enter secrets.
./agent-update.bin -s oranc1 -r 8080 -p DPI_BasicAgent -f seed-file
or
./agent-update.bin -s oranc1 -r 8080 -p DPI_BasicAgent -f ./seed-file
or
./agent-update.bin -s oranc1 -r 8080 -p DPI_BasicAgent -f /var/opt/SUNWsymon/agentupdate/seed-file
Standard out from the last of these commands is as follows:
sbin_archive downloaded
SUNWessmu package installed
Running InstallClient : /tmp/agentupdate/DPI_BasicAgent/bin/sparc-sun-solaris/InstallClient -s oranc1 -p 8080 -u DPI_BasicAgent/upgrade-policy_sparc.xml -f /var/opt/SUNWsymon/agentupdate/seed-file
InstallClient started
upgrade policy downloaded
Argument file /var/opt/SUNWsymon/agentupdate/seed-file absent. Exiting...
Error: running InstallClient
Error: running InstallClient with error code 1
ERROR: information for "SUNWescom" was not found
ERROR: information for "SUNWescom" was not found
On the SUNMC server:
root@oranc1# pwd
/var/opt/SUNWsymon/agentupdate
root@oranc1# ls -l
total 6
drwxr-xr-x 4 root root 512 Feb 5 13:59 DPI_BasicAgent
-rw------- 1 root root 54 Nov 23 13:44 seed-file
drwxr-xr-x 4 root root 1024 Nov 23 12:46 SunMC36_Generic
I have also tried
-r-------- 1 root root 54 Nov 23 13:44 seed-file
Thanks in advance for your help
Tony

Greetings Mike,
I copied the seed-file from my SUNMC server to the host being updated and put it in the same directory as agent-update.bin. Ran the following:
./agent-update.bin -s oranc1 -r 8080 -p DPI_BasicAgent -s ./seed-file
The result is:
Error: getting sbin_archive
Web server is listening on port 8080 and accessible through a browser. Agent package directory name and seedfile name are OK.
any additonal help appreciated.
Regards
Tony

AirPort Time Capsule. Read everything and tried everything. Can't get a guest network to work. Switched from bridge mode and still doesn't work. Anyone able to set up a guest network?

AirPort Time Capsule. Read everything and tried everything. Can't get a guest network to work. Switched from bridge mode and still doesn't work. Anyone able to set up a guest network?

I had a bright house cable modem that also had built-in wi-fi.
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A device like this combines the functions of a separate modem and separate router in one package. Turning off the wireless on a device like this does not make a it modem.....it is still a modem/router or gateway with the WiFi turned off.
I think that if I have them replace the current "complicated" modem with a "simple" one I should be able to get the guest network up and running.
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My scroll wheel keeps opening more tabs every time I click on links, and right click keeps high lighting stuff since new update.

my scroll wheel keeps opening more tabs every time I click on links, and right click keeps high lighting stuff since new update.

Hello BoreOne,
I'm sorry to hear that you are facing issues with your Firefox settings.
Damn leprechauns are everywhere!
It seems like the damage isn't too big and we should be able to fix it easily...
Simply reset your profile settings (delete and create new) by following the intructions in the [[Managing profiles|managing profiles]] support article and perhaps [[How to clear the cache|clear your cache]]. This should normally and hopefully set you up!
If you still require assistance regarding this issue or have any more inquiries regarding the matter, please let me know in a reply below.
If you found this answer helpful, please mark it as ''Solution''.
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Does SunMC agent need SNMP packages

I'm configuring JASS (Security Toolkit) to run on newly jumpstarted machines and wanted to run the finish script: disable-snmp, but wasn't sure if SunMC needed to have these packages installed in order to run. I currently am at 3.0 but will be upgrading to 3.5. I have not run JASS on our current SunMC agents yet, but they do have these installed? How can I find out what packages SunMC needs?
SUNWsacom
SUNWmibii
SUNWsasnm
SUNWsasnx

I'm configuring JASS (Security Toolkit) to run on
newly jumpstarted machines and wanted to run the
finish script: disable-snmp, but wasn't sure if SunMC
needed to have these packages installed in order to
run. I currently am at 3.0 but will be upgrading to
3.5. I have not run JASS on our current SunMC agents
yet, but they do have these installed? How can I find
out what packages SunMC needs?SunMC 3.0 and 3.5 do not need any existing Solaris SNMP packages. SunMC comes with its own SNMP Agents (ps -ef | grep esd | grep agent). In fact most people disable the SNMP daemon that comes with current versions of Solaris ("snmpdx" process) and disable its start script (/etc/rc3.d/S76snmpdx) .. so that SunMC can take over the default SNMP port (161).
Are you removing packages for security reasons? Is your environment critical enough you cannot simply disable unused services (like snmpdx)?
Regards,
Aronek
Standard disclaimer: I am an employee of Halcyon (www.HalcyonInc.com)

Time on SUNMC agents complicated!!! and interesting

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