Time out in SAP Enterprise Portal

Greeting All,
we have an issue with user status in the CLP : after certain amount of a user being loged into the portal, the status of the user shows that he/she is logged off even if the user still logged in and selected 'Auto detect status' . so If you try to invite this user to online chat, you get a message that the user is no longer online. So the user has to logoff and login again !! we experience this issue if we have more than one user logged into.. and raises if there is more than 2 users!!
is there any timeout specified/config in the portal that shows the uses as offline, even if there are online..
any suggestion /input is appreciated
Thanks

Hello Areege.
You have to tune the [RTCEngine settings|http://help.sap.com/saphelp_nw70ehp1/helpdata/en/03/80a74052033713e10000000a155106/frameset.htm] (at least [MaximumChatSessions|http://help.sap.com/saphelp_nw70ehp1/helpdata/en/97/76a341ac57ef0be10000000a1550b0/frameset.htm] parameter) according to the maximum number of concurrent user. Also you may disable StateBasedRTC mode, but this setting negatively impacts portal performance (see [Note 789416 - Enabling RTC polling based on the user availability status|https://service.sap.com/sap/support/notes/789416]).
Best regards,
Aliaksandr Zhukau

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Edited by: Björn Karpenstein on Aug 15, 2008 11:02 AM
Edited by: Björn Karpenstein on Aug 15, 2008 11:03 AM
Edited by: Björn Karpenstein on Aug 15, 2008 11:05 AM

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