Time Out Issue When Converting from PDF to .doc or .dox format

I have a couple of PDF documents that I'm trying to convert to word doc (doc or dox) format.  I subscribe to the online Adobe Export PDF.  The export always times out.  The PDF is 18.08 MB.  Does anyone have have any suggestions?

Hi riversideredhead63,
Are you able to convert other PDFs without issue? Here are a few things to try for starters:
Clear your browser cache (steps vary by browser).
If you're using a work computer, check with your IT team to confirm if you have firewall/proxy settings that restrict the ability to upload files to the Internet.
Try another web browser.  A list of supported browsers for accessing the ExportPDF service is available here: http://www.adobe.com/acom/systemreqs/
If those don't work, please get back to us. It would be helpful to know what sort of content is in the PDF file that you're trying to convert, and what application created the PDF. (If you don't know, choose File > Properties in Reader. The source application is listed in the middle of the dialog box.)
I look forward to hearing back from you.
Best,
Sara

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