Time out when trying to open Word/Excel document from portal

Several of our users have been timing out when trying to open/download documents stored in our portal.
The error message is "Download failed. Connection to server was reset."
Is there some obvious setting that I am missing here?
It happens with things as small as 200K - Word and Excel documents.
thanks!!

Hi Gary Jiang,
Thanks for posting in MSDN forum.
This forum is for developers discussing issues about
apps for Office.
Based on the description, it seems that you got an issue when you deploy the code sample. If I understood clearly, I suggest that you contact the author of the code sample from the "Q and A" tab.
Also if you have the question about WOPI, I suggest that you get more effective response from
Office
Protocols forum.
Regards & Fei
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

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ExcelToolkit open.PNG ‏53 KB
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Hi Gary Jiang,
Thanks for posting in MSDN forum.
This forum is for developers discussing issues about
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Based on the description, it seems that you got an issue when you deploy the code sample. If I understood clearly, I suggest that you contact the author of the code sample from the "Q and A" tab.
Also if you have the question about WOPI, I suggest that you get more effective response from
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Protocols forum.
Regards & Fei
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

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