Time scale information on repairs

Is it possible someone could give me the time scale that BT have to resolve or repair a Broadband issue before I can take legal steps or action further!
Thanks in advance!

Thanks Ian
Well it started off a BT openreach problem,then it turned into a BT wholesale problem,now its the ISP BT broadband.
I have tons from the off on the forums about it,it's an on going issue,so even though I have a fault manager who has been dealing with the speed issues and the intermittent drops blah blah and the list goes on,he is contacting what ever department is suppose to deal with IP config as well as line speeds etc,it's long and drawn out but the short of it is they have been trying to get this sorted officially since The 25th of October 2010,with still no joy,its not the line, 6 engineers so far even rein test carried out,all gets the all clear, as well as a lift and shift and yet my speeds are now worse than ever ! my old ISP I would get a good 12 or 14 down and stable,since moving to BT much slower and unstable!
So all I wanted to find out if there is a time limit to a problem being resolved,as if not,Then I guess it's time to change ISP,have read through contract cant find anything relating to the customer side of time scale for repairs for Line or Isp time scales!
Thanks again!

Similar Messages

How to set the correct time scale of VI ?

I created a VI to display waveforms on the waveform graph. The problem is the time scale of the VI is always the year 1904.I tried to select absolute time in Property options of the waveform, but it remained the same. Can anybody help me with this? Thanks.

> The x-scale is always 01/01/1904 even after I selected the 'absolute
> time' option from waveform chart properties. If I add 2004 as offset
> of x-scale as suggested by the previous post, the waveform of the
> signal cannot be displayed, the system think it is still running in
> 1904.Could you give me some further help?
>
Your description doesn't give enough information to pinpoint the
problem, so I'll list off a few things that could be going on.
The graphs and charts accept many datatypes. If you are using the
waveform, display it on a regular waveform indicator and see what the
timestamp and deltaT are. If these are correct, then the graph should
be able to display things with no further changes except that you may
need to turn on X Scale Autoscaling so that it will zoom and shift to
show the plotted data. Charts will shift, but by default will not zoom
in, and it might make sense there sometimes too depending on the delta T
and amount of data plotted.
If the timestamp on the waveform is incorrect, then it is much easier to
construct the properly marked waveform than make the graph add to it to
label the waveform's time differently.
If you are not using the waveform, then you may be using a cluster of
X0, dX, and Y array wired to the graph. This is very similar to the
waveform, and again, it is better to add offsets to get the X0 to
display correctly on a numeric. You can extract this number or display
the cluster in an indicator, then format the numeric to display absolute
time.
If you are simply wiring the Y array, then LV will construct the X
values based upon the number of points beginning at 0 and incrementing
by one by default. When displayed as absolute time, this will default
to midnight Jan 1 2004 plus an offset based upon your timezone. In this
case, since there is no X information being piped into the graph, it is
better corrected by going to the graph properties for the X Scale and
setting the X Offset to the seconds between now and 1904. This is a
constant you can compute when your program starts up or you can use a
calculator, whichever is easier. You will also likely want to set the X
Multiplier to the deltaT between successive points. 0.001 for 1KHz, 1
for 1Hz, etc.
Finally, if these suggestions don't make sense or don't help, you might
want to explain more about what doesn't work.
Greg McKaskle

Different positions of time steps on Time scale for multiple plots of same signals

Hi,
   I am facing a strange behavior of graphs of time-domain signals in "Data View". I am using DSA devices to acquire signals. I am plotting three analog voltage inputs (attached to Ch0, Ch1 and Ch2 of same DSA device). The vertical scales of these three signals should be same and follow the maximum signal level. So I plot these three signals on one "Display" in "Data View" and duplicate three such displays. For first "Display1" I change interpolation such that only first signal (Ch0) is visible. On the second "Display 2" I change interpolation such that only 2nd signal(Ch1) is visible. Similarly third signal(Ch2) is displayed on third "Display 3". Now for these three displays, the time scale is not the same. The starting point is 0 and is aligned among these three displays. The end points of time axes are different. For example these are 989.966m, 990.391m and 1.00034 for 102400 points acquired at sampling rate of 102400 Samples / second. Similarly the major grid lines are also not aligned among these three graphs when we move towards end of time scale.
    I have tried changing "Time Stamp Type" to "Relative to Ch0" for all three displays but this problem remains same. I tried my best to work around it but could not succeed. I tried to save the signals and then plot after reloading while taking same time information from column 1. This solved the problem of time axes but now auto-scale stops working on vertical scales whenever signal amplitudes goes down (The scale does not follow decreasing amplitude of signal but remains fixed).
   Can anyone help me in this matter? I shall be very thankful for an earlier response.

Hi Vivek
   I need to align time values in all the displays (in Data view). The time values should already be aligned since I am using DSA PCI-4474 which is a simultaneous sampling digitizer.
    I explored it in detail. If I add displays in Data Views while there is no data acquired and save the project then it works fine. However if I save the project after acquiring data and doing some zoon In/ zoom out etc. then I face this problem. Please let me know if there is a way to avoid it.
Moreover I need a confirmation from you on my following application development:
I have a simple application of showing 12 analog signals on 12 different graphs placed vertically in aligned position. I have to develop a user interface so that if user wants to display signal no. 1, 4 and 6 out of total 12 signals, he should make selection using check boxes and click a re-draw button. It should result in these three signals displayed as separate graphs aligned vertically and adjusted to fit window size of Data View. Similarly later user can change his selection of displaying signals (from same acquired data) say 1, 3, 5, 6, 8, 9, 11 & 12 and click Redraw button. It should result in clearing of Data view (or opening a new Data View tab i.e Data View 1) showing all these signals as separate graphs which are aligned vertically and resized to fit the window.
Can I achieve this user interface design using Signal Express only (without using Lab view)?
Regards
Mnuet

How to change the time scale on Dynamometer's profile

I am using LabVIEW 7.0 and running the Dynamometer Kit. I have tow questions:
1) How to change the x-increment on the time scale? Right now it is fixed at 0.25 minute per mark. Changing 'x-increment' under VI Hierarchy only changes the mark before the origin (0,0). For example, I changed the value of 'x-increment' to 0.1, I get a -0.1 on the x-axis, however, everything else remains at 0.25 increments.
2) How to save/load the results of the profile? In other words, how would I save the data into files that I can recall later.
Thanks

Hi,
To address your question, are you referring to the attached dynocode.llb files? I didn't see a waveform graph or chart in these files, but I am assuming your x-increment question is pertaining to a graph you are using. To set the marker spacing on the x-scale, right-click on the front panel where your graph is located and select Properties >> Scales. Then, there is a drop down to select the x or y-axis. Choose the appropriate one and deselect Autoscale. You can then set the offset and multiplier options. The multiplier will set the marker spacing (x-increment) on the graph. Sometimes, the waveform graph doesn't modify correctly and you might want to replace it with a new waveform graph instance. Tight-click on the graph, choose Replace and then
navigate to the Waveform Graph.vi.
To address your other question regarding saving/loading the profile information, I would suggest looking at the Read From Text File.vi and Write To Text File.vi example programs that are in the LabVIEW Example Finder under Help >> Fundamentals >> File Input and Output.
Let me know if you have any further questions or if this does not resolve your issue.
Thanks again and have a great day!
Kileen C.
Applications Engineer
National Instruments
Attachments:
dynocode.llb ‏5997 KB

How can I correct time zone information

Yesterday Europe/Moscow zone was changet from GMT+4 to GMT+3
I've managed to adjust ical4j.jar library replacing Moscow.ics by this very simple zone file
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PRODID:-//Oracle//Calendar Server//EN
VERSION:2.0
BEGIN:VTIMEZONE
TZID:Europe/Moscow
X-LIC-LOCATION:Europe/Moscow
BEGIN:STANDARD
TZOFFSETFROM:+0300
TZOFFSETTO:+0300
TZNAME:MSK
DTSTART:19700101T000000
END:STANDARD
END:VTIMEZONE
END:VCALENDAR
After init-config for both davserver and Convergence this jar file is deployed and I see It into
/opt/glassfish3/glassfish/domains/domain1/applications/davserver/WEB-INF/lib/
directory.
Moreover I found modified zoneinfo file into
opt/glassfish3/glassfish/domains/domain1/generated/jsp/davserver/loader_27469283/zoneinfo/Europe/Moscow.ics
I see in the Convegence Options Time Zone Europe Moscow GMT+0300
So far so good.
Bad news when I export calendar via Convergence calendar interface I see in the head of ICS file the following time zone information
BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Oracle Corporation/CS 7.0.4.15.0//EN
BEGIN:VTIMEZONE
TZID:Europe/Moscow
X-LIC-LOCATION:Europe/Moscow
BEGIN:STANDARD
TZOFFSETFROM:+0400
TZOFFSETTO:+0400
TZNAME:MSK
DTSTART:19700101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
The offset +0400 is absolutely wrong!
Since I see in convergence all events shifted by one hour back respect to lightning data.
I found a lot of information about how to add time zone alias, but have no info about correction existing time zone.
Any comments are welcome.
Thank you, Monk.
P.S.
Operating system time zone information is right.
Java time zone is updated too.

Yes I know about time zone information into VEVENT Object.
Can You provide me URL where I can download plugin you are talking about?
Plugin can be for Firefox or Chrome.
Till now I can only use export calendar button of Convergence Calendar interface.
Here you can find two event
th-17 and th-19 created by Lightning
th-17 - started 17-00
th-19 - started 19-00
According to the Convergence them start at 16-00 and 18-00 respectively.
By the way .Lightning show them correct but fire alarm one hour earlier.
15-45
17-45
Seams that Lightning took wrong time zone information from the server with +4 offset.
BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Oracle Corporation/CS 7.0.4.15.0//EN
BEGIN:VTIMEZONE
TZID:Europe/Moscow
X-LIC-LOCATION:Europe/Moscow
BEGIN:STANDARD
TZOFFSETFROM:+0400
TZOFFSETTO:+0400
TZNAME:MSK
DTSTART:19700101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
UID:e22635db-e82a-4422-be31-b2f0adb00c21
DTSTAMP:20141027T125056Z
SUMMARY:th-17
DTSTART;TZID=Europe/Moscow:20141027T170000
DTEND;TZID=Europe/Moscow:20141027T180000
CREATED:20141027T122644Z
LAST-MODIFIED:20141027T125056Z
TRANSP:OPAQUE
X-MOZ-GENERATION:2
X-MOZ-LASTACK:20141027T124511Z
BEGIN:VALARM
DESCRIPTION:Default Mozilla Description
ACTION:DISPLAY
TRIGGER;VALUE=DURATION:-PT15M
END:VALARM
END:VEVENT
BEGIN:VEVENT
UID:d0c3b01f-970b-4d5a-97cc-999f8a3e8e90
DTSTAMP:20141027T144856Z
SUMMARY:th-19
DTSTART;TZID=Europe/Moscow:20141027T190000
DTEND;TZID=Europe/Moscow:20141027T200000
CREATED:20141027T124446Z
LAST-MODIFIED:20141027T144856Z
TRANSP:OPAQUE
X-MOZ-GENERATION:1
X-MOZ-LASTACK:20141027T144856Z
X-MOZ-SNOOZE-TIME:20141027T145356Z
BEGIN:VALARM
DESCRIPTION:Default Mozilla Description
ACTION:DISPLAY
TRIGGER;VALUE=DURATION:-PT15M
END:VALARM
END:VEVENT
X-NSCP-WCAP-ERRNO:0
END:VCALENDAR

Can't adjust the default time scale when creating a new appointment in Outlook 2010

Good Afternoon, I have found a question on these community boards that propose an issue that I am currently experiencing. The answer; however, was not the solution for me. I used the same name as the original post and will add the original text as it is
exactly what I am experiencing.
"When creating a new appointment in the month view Outlook 2010, the default time scale or duration is 2 days. I tried resetting the view, adjusting the time scale, and creating a new profile. It only seems to happen when creating the appointment
in the Month view. ??? Day and week view work fine and appointment can be created w the standard 30 minute time scale. But the time scale in the month view although says 30 mins, it creates appointments in 2 day durations."
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It is a default in Outlook 2010 in month view. The "time scale" selection is greyed out. Very frustrating. Everytime I select "New Appointment," a duration of 1 day is automatically selected; midnight to midnight. I end up doing
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How to display on the graph three or more waveforms where time scale is not an index of array but a real time

How to display on the graph three or more waveforms where time scale is not an index of array but a real time:
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Va
Vb
Vc
0
5
3.5
2.8
3
4.9
3.6
2.9
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Hi, thanks all your reply.
You may find "points_to_bar_graph.vi" from this website, I find it by this way.
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I want to get this:
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Question about waveform chart time scale

Hello,
I have question regarding to time scale on my chart, I want it to show the actual measured time, for example from 0-30 seconds, but instead my minimum value is 302654789854 . Please help me to fix it.
Regards ,
Stella Deheryan

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http://www.ni.com/ask

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apandua2105
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Show Time Scale

Hi,
Just evaluating CR 2008 having used CR 2008 Basic through Visual Studio 2008. The reason for considering the upgrade is to benefit from the enhanced formatting abilities in the full version.
My problem is that I am trying to configure a stacked area chart to show various related financial figures over the period of a year or more. My problem with a regular stacked area chart is that because of the large number of data points (daily) the X axis becomes far too chaotic with the large number of labels. The obvious option seems to be to use the "Show time scale" option in axis settings, however when you chose this option the "Date axis area" chart type is automatically chosen and this chart type doesn't seem to allow stacking. Can anybody help?
Secondly, is there any way to change the scaling and date format of the X axis when scaling by time e.g. is there anyway of changing the scale to monthly and showing the date format as mm/yy. Also if I wanted to view the chart using a yearly scale is there any way of doing this and setting the date format to yyyy.
Kind Regards,
Mark

>
Raghavendra Gadhamsetty wrote:
> Did you try adding the formula year(datefield) in X axis by removing the existing datefield?
>
> Regards,
> Raghavendra
Thanks for the answer regarding dates. I'm still awaiting an answer on the following part of my question:
"My problem is that I am trying to configure a stacked area chart to show various related financial figures over the period of a year or more. My problem with a regular stacked area chart is that because of the large number of data points (daily) the X axis becomes far too chaotic with the large number of labels. The obvious option seems to be to use the "Show time scale" option in axis settings, however when you chose this option the "Date axis area" chart type is automatically chosen and this chart type doesn't seem to allow stacking. Can anybody help?"
Thanks in advance for your help.
Kind Regards,
Mark

Time scale information on repairs

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