Time Warner Cable Chat Live Problem- no JRE Plugin

When I go to the TWC support site and try their Chat Live, I get an error dialog box in the Safari window. It says I need the JRE Plugin, which is N/A to the iPad's Safari. They are blaming Apple's Java on mobile Safari. Does anyone know what the story is? Is there a shortcoming in iOS Safari, or can the problem be with the design of their website?
Here's what they sent me:
Thank you for contacting Time Warner Cable, Road Runner email Support.
I understand that you are unable to access RR Chat support tool using your iPad2 device with updated OS and Safari browser.
I apologize for the inconvenience caused.
I will be glad to assist you with this.
As per the error message you have mentioned, it seems that the issue is with Java application error on the iPad device.
In this regard, please update the Java application installed on your iPad device and try to contact our Chat support again.
If you are still unable to access the Chat support, I request you please contact Apple support for further assistance, as they will be able to resolve the issue for you.
Here is the Apple support contact information for reference: (800) 275-2273.
You can also visit this URL link for support: http://apple.com/support
I hope your issue gets resolved as early as possible.
Your case number for this e-mail interaction is 1345062.
If you have any other queries, you can also contact our Chat or Voice support for Live assistance.
Contacting us through chat or voice support will enable an agent to thoroughly look into your issue and offer necessary steps to resolve the issue.

I sent this reply to the TWC support email (above):
The answer you sent me is not correct. You asked me to update the Java application on my iPad. iPads and iPhones do not use Java.
Since you have a LOT, repeat a LOT of customers that use Apple's devices, I'm making a suggestion, that you think seriously about upgrading your support site Chat Live function so that it supports iOS devices.
Or
Ad a Chat Live interface to your myTWC app for the iPad and iPhone.
You need to get really serious about making all of your sites iOS friendly as people are migrating from computers to tablets, and the iPad is the only game in town-at least for now.

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Mid 2011 mbp i7 with a SSD has problems, including grey screen/blue screen/beeping/freezing when I stream live video (i.e. watch espn or time warner cable) Help? Ideas?

Recently my Macbook Pro (June 2011, i7, 8gb RAM, 512gb SSD, AMD Radeon 6750, Mountain Lion - since July - currently 10.8.2) has been presenting me with an array of problems, usually initiated when I am streaming live video. I was streaming Time Warner Cable on 12/9 and it gave me what looked like the blue screen of death. It started up after about five attempts that time. The other day, after about a week of not using the computer, it wouldn't boot past the grey screen. I (option) started it and it gave me two boot choices, the regular HD and a "10.8 restore" option. The HD gave me the grey screen and the restore option gave me the dark blue screen. I reset PRAM and that didn't work. After a force (x) start it worked. Today, I was using "Watch ESPN" and the screen froze and the computer did some kind of repeating RAM beep or something. I rebooted and it started up fine. I'm not watching any videos anymore, but this is a problem since the primary purpose for my mbp is video editing. I'm still under AppleCare but I find more solid answers in the forums or at least better questions for the AppleCare people.
Anybody have similar experiences, or a solid idea of what the heck has happened to my machine?

I'm not really sure what method that person was talking about. I just read he had a successful install so I posted it.
But I'll hazard a guess
1. copy your entire drive to a backup drive
2. boot into that drive and test it out - make sure its a flawless backup, it works, and the hard drive has no problems
3. eject that drive, disconnect it and reboot into the leopard install dvd
4. erase your main hard drive using disc utilities on the leopard install dvd -- you've made a backup, made sure that backup was good, and disconnected it so it's currently safely disconnected from the leopard install you're about to do. Also, on the hard drive you're erasing and installing leopard on to, many people recommend "Zeroing" it as well as erasing it. That option is part of the erase function in disc utilities on the leopard install disc.
5. do a clean install of leopard
6. follow step 4 from that original post exactly as that person described to do.
7. read the rest of what they said
That's pretty much it. With the backup/erase/clean install/import/ you pretty much get everything you need exactly the way you want it with very few things missing -- and you've done this over a clean install. Plus that poster did mention that you can select what you want to import from your backup hard drive.
It sounds like its a "clean install" method that gives you control via "import from machine" option in the installer. Control over what parts of your "old mac" you want to import into your "new leopard mac".
Hopefully that helps. It sounds more involved, but its actually pretty quick and provides you with a perfectly save backup in case anything goes wrong with the leopard install.

Time Warner cable connected me to Worzilla cause I could not play my games on pogo, now it willonly let me into certain ones. Whats the problem?

Time warner cable talked me into conecting to worzilla because I could not conect to my games at Pogo.com. Now I can only get into some games and not all and they put my pogo accounct on facebook and I don't want it there what do I do. I'm ready to delet everything and reinstall.

You are waiting for an apology to something that happened over a year ago? Really? This is why there is a manager in the store. You have a problem with an employee you speak to the manager. Just like you did on the phone. You would have gotten your apology in July 2013.
Here is the information about your upgrade fee.
Upgrade Fee
It is because when you have a problem you (customers) go running to the store and want to take up the time of the reps to fix it. Other carriers have third parties that deal with technical support and those locations are few and far between. VZW provides this directly through their stores. Also, when you subsidize a $650 and pay $200 VZW has to pay $400. Your monthly service fee doesn't begin to scratch the surface of paying that back. Not with all the money that is put into the network and its improvements.
Then over a year later you get someone on the phone who apologized and offered to waive the fee on your phone and you didn't take it? That offer won't come down the pike again.
One thing you should know is that all these employees are people and as such they sometimes come off cross. I doubt that you speak to everyone so sweetly all the time. Cut them a little slack and put this whole thing behind you after 15 months. Either upgrade with VZW or move on.

Facetime on time warner cable starts then stops

I have Time Warner cable -- strong signal -- work from home and have NO internet problems.
But when I try to Facetime on MacBook Pro -- Facetime starts and then freezes and locks up. I have tried this 20 times with no succes.
Does anyone how to get Facetime working?
Thanks!

I'm wondering if it is a setting or firewall issue? I have the same problem on my iPad.

Verizon Web Mail doesn't work Thru Third Party Internet providers including Time Warner Cable

A few weeks ago, my Verizon Web Mail would not download on Outlook via TIme Warner Cable. Verizon tech acknowledged this and then said it was an Apple issue. No response. TWC says its Verizon issue

I have had this issue for 3 weeks.
Verizon says its TW TW says its verizon
Finally TW said its thier problem but they cant fix it.
I wish DSL was more dependable I would go back in a minute.
Time warner has the worst tch service.
Any one with an answer for me
Loop wrote:
A few weeks ago, my Verizon Web Mail would not download on Outlook via TIme Warner Cable. Verizon tech acknowledged this and then said it was an Apple issue. No response. TWC says its Verizon issue

HT1331 I just bought a airport wireless router I have a time warner cable modem. I have hook up the modem correctly to my new apple airport router and my modem is not working with the apple airport router. what do i need to do?

I just bought a airport wireless route and I have a time warner modem. My problem is my modem is not connecting to my apple airport router. What do I need to do?

Power cycle the cable modem.. you may try leaving it off 5min.. might be enough.. sometimes you need 15min or even longer.. Followed by power cycle of the AE.
Nothing else should be connected to the modem.. except the router that will get the public IP as they only hand out ONE>

HT5278 since I have loaded the update, my TIme Warner cable has stopped working. It gets stuck at launch.

SinceI have loaded the update, 5.1.1 my TIme Warner cable has stopped working. It gets stuck at launch all I see is the logo of TWC. I have reinstalled it, rebooted my IPAD.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Unable to reach POP server from Time Warner cable

For over a week, I have been unable to access my email server using my home Time Warner cable through outlook. My settings have not changed and I can access webmail. Has anyone had this problem and has anyone been able to find a solution?
Solved!
Go to Solution.

It is definitely a Verizon problem. You must reach someone in technical support and have them send a trouble ticket to the email server department. they need to release the IP address from any restrictions. This is what I did, and it was fixed in 24 hours. You must tell them your IP address.

Time Warner Cable Blue Screen Issue

Some time ago Time Warner cable (Road Runner) upgraded their system. They now require Flash Player to access their pages. For the past three days I have worked on and off with Level 2 Road Runner Techs to get my Mac to acess their web page.
Up to that time I only got a "Blue Screen"!
Here are my particulars: OS 9.2.2, Flash Player 7.2 installed, IE version 5.1, Adobe Reader installed, Cookies erased, History cleared from IE Preferences advanced,
To get access to their web page I should type in www.dc.rr.com/flash/
I get blue screen.
If I type in www.rr.dc.com/rdrun/ I get a Road Runner "sell" page with no link to their "Home Page"
My last go around with Road Runner Techs was fatal as they said I should contact Microsoft.
Microsoft no longer supports telephone supprot for Macintosh. If you go to their web page they want $35.00 for online access to their techs with no guarantee they can solve the problem.
Does anyone have any knowledge as to how to solve this problem so I can access the Home page of the provider I pay handsomly monthly?
Thank you for any assistance you can give me.
John

When I type in www.dc.rr.com/flash/ I get this;
The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
Please try the following:
• If you typed the page address in the Address bar, make sure that it is spelled correctly.
• Open the www.dc.rr.com home page, and then look for links to the information you want.
• Click the Back button to try another link.
HTTP 404 - File not found
Internet Information Services
Technical Information (for support personnel)
• More information:
Microsoft Support
This means that there is a problem with the web page and not necessarily with your computer. Just typing www.dc.rr.com without slash anything gives me their home page.

Time warner cable drop CBS in new york city and Los angeles And dallas

{edited for privacy} Time warner cable Did it again to there Customers they Drop CBS and wcbs tv Yesterday because they wont pay 1 extra dollar and could be the end of time warner cable in new york city and los angeles cbs going sue time warner for 500 millon dollars and asking the fcc close down time warner cable for breaking the law you cant take off local stations . time warner did that yesterday my hope the time warner Customes come to fios when time warner did to abc 7 4 years and fox its very sad left time warner cable 3 years ago because of this . dont think Cbs will never put the stations ontime warner cable ever will pull the plug on the time warner cable systems in every city by monday ok and Fox Sports 1 will never be on time warner cable ever fox is going pull the plug some time this week with nbc too ok pull the plug too soon too ok is over for time warner cable ok systems tell sell it to verizon ask ny city pull the plug ok thank you

an addition:
I also tried now using an Airport Express (firmware version 6.3) as my main router and I have the same problems described above.
The firmware version for the Apple Extreme is 7.3.2

Does Time Capsule and Time Warner Cable Road Runner work together?

I have Time Warner Cable Road Runner internet serve. I am currently using a Linksys WRT54G WiFi router to use my internet with my MacBook Pro. I am thinking about replacing my Linksys with a Time Capsule. Will the Time Capsule work with TWC Road Runner? I have looked all over with google and have not found an answer. I heard that you can't clone the MAC address of the Road Runner modem. To get my Linksys to work I had to clone the MAC address. Is this true?

I use time warner road runner ripoff and also have it hooked to my vonage router,a linksys with 2 telephone ports and 4 additional ports one of which is given to the TC, another to slingback and another to xbox and finnally he network printer.
The Linksys router , I believe is the main router and the TC is added on as a secondary router ad you choose this during set up, it can either be visible or invisible extending your present wireless setup.
After much tinkering I managed to get it working on the network, the TC that is seen by both my MacPro's and my OQO UMPC that is running Vista. I also hooked the TC up to a USB hub, another linksys, and attached a 1.5 GB Maxtor external drive. I plan to add another so I will have a total of 4 GB of storage.
The main problems I have encountered is my Mac pro seeing the configuration after going to sleep, seems to take a really long time and sometimes I have to restart the TC.
So far all I can say is it IS NOT as easy as Apple would like us to think it is. A lot of tinkering, and you should have a tad of knowledge of what your doing or your going to screw it up. Patience helps as well.
cheers.

Time Capsule and Time Warner Cable

I am having problems with the initial set up of my time capsule. We have an iMac with Intel Core 2 Duo 2.4 Gz and an internet connection through Time Warner Cable (with the requisite cable modem). During set up of the time capsule, I keep getting a message that the time capsule does not have a valid IP address. Do I need to contact TWC? It is my serious hope that I will not have to, as I think TWC's customer service is wretched.

You can normally get this going yourself. The cable modem has only one public IP allocated to the first MAC address to connect.. So you need to power down the cable modem.. power down the rest of the network as well... although not strictly required.. Make sure the only thing plugged into the cable modem is the TC via the WAN port. Restart the cable modem.. wait about 2 minutes for everything to settle down .. then turn on the TC.. it should then get the IP that is offered. If it still fails turn off the cable modem for longer period of time .. even overnight. But it normally takes just a few seconds.. if that fails, try 5min and then 15min .. after that overnight.
Tell us the results after each time.. I don't have TWC but have been a cable customer in the past and the system does keep changing. One minute off was more than enough but they changed and some of the modems that have phone services, also have battery backup.. if that is the case you need to drop the battery out as well.

Time Warner Cable wideband broadband slowness issues with Motorola sbg6580 router

I recently purchased Time Warner Wideband broadband cable for Internet service. 50 Megabit down and 5 Megabit up. When I run the speedtests, I can see the full speed measure, but I stil see issues with browsing and getting connected to VPN.
I had Time Warner Cable come out and replace the router. I still had the same issues after the replacement of the SBG6580 router. There are no updates to the firmware on this router.
I consistently see slow web page loads and problems while on VPN. I found posts on the web saying that this router's firewall was not compatible with Apple's computer products. Even with this firewall turned off inside the router, I still had the same slowness and misc issues.
I finally just changed the router into a gateway using the Rg Passthrough (which automatically turned off the NATP). I added the Time Capsule's MAC ID to the bypass section on the Router. I set up my Time Capsule to act as the main router with a cable running from the Motorola router to the Time Capsule WAN port.
The web pages and VPN are extremely faster. So the root cause is with the Motorola SBG6580 router obviously. I always got the full speed on the Speedtest.net web site, but now everything works fine with this change.

Dude. You are awesome! I am SOOOOOOOOOOOOOO glad you posted this solution. The fact that you took the time to post even AFTER you figured out a solution shows how thoughtful you are as an individual.
Its amazing to me that someone would comment adversely becuase they feel its in the wrong forum. If it affected their life as it does mine then they would get it. Amazing how people cant see past themselves. Who cares what forum its in if its informative? Worse case just move it to a different forum. We need more people like you and less like them in the world.
Thanks Im gonna try the solution right now!

Time warner cable modem

I am having trouble setting up my wifi with the Arris Time warner Cable Modem. I can get connectivity to the wifi, but it doesnt stay connected and the wifi light on the modem turns off. To set up the wifi i went to this cite: http://192.168.0.1/
I thought following steps on the cite would solve my problem, but again, I dont know how to keep it connected. PLEASE HELP
I'm not that tech savy so i sont know what alot of the acronyms mean

WiFi via cable company modems normally is not that good. I would get an Apple Airport to simplify matters. At least then you can use Apple's own software that has easy to go through steps. Just remember to plug in your airport to the WAN port when connecting to LAN port of the cable modem via ethernet.

Time/Warner cable home page comes up as "blue Screen"

I am a subscriber to Time/Warner cable. Recently they made changes that required additional software to view their home page. Specifically Adobe Acrobat reader. I downloaded Acrobat reader 5.0 and installed it. Still blue screen. After talking to tech support at Time Warner they said they couldn't help me and I should contact Apple. If any one has an answer to theis problem I would greatly appreciate your support.
My earlier Post was solved within an hour. Thanks!
Many thanks
John

Previously, you posted in the iBook (colors) Forum.
Do you have one of the older, colored iBooks? If so, you may want to post there again.
This is the forum for the G3 Dual USB iBooks (the first all-white ones).

Time Warner Cable Chat Live Problem- no JRE Plugin

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