Time Warner Cable wideband broadband slowness issues with Motorola sbg6580 router

I recently purchased Time Warner Wideband broadband cable for Internet service. 50 Megabit down and 5 Megabit up. When I run the speedtests, I can see the full speed measure, but I stil see issues with browsing and getting connected to VPN.
I had Time Warner Cable come out and replace the router. I still had the same issues after the replacement of the SBG6580 router. There are no updates to the firmware on this router.
I consistently see slow web page loads and problems while on VPN. I found posts on the web saying that this router's firewall was not compatible with Apple's computer products. Even with this firewall turned off inside the router, I still had the same slowness and misc issues.
I finally just changed the router into a gateway using the Rg Passthrough (which automatically turned off the NATP). I added the Time Capsule's MAC ID to the bypass section on the Router. I set up my Time Capsule to act as the main router with a cable running from the Motorola router to the Time Capsule WAN port.
The web pages and VPN are extremely faster. So the root cause is with the Motorola SBG6580 router obviously. I always got the full speed on the Speedtest.net web site, but now everything works fine with this change.

Dude.  You are awesome! I am SOOOOOOOOOOOOOO glad you posted this solution.  The fact that you took the time to post even AFTER you figured out a solution shows how thoughtful you are as an individual.
Its amazing to me that someone would comment adversely becuase they feel its in the wrong forum.  If it affected their life as it does mine then they would get it.  Amazing how people cant see past themselves.  Who cares what forum its in if its informative? Worse case just move it to a different forum.  We need more people like you and less like them in the world.
Thanks Im gonna try the solution right now!

Similar Messages

  • Recently upgraded my service with Time Warner Cable to Extreme speed and got a new Motorola Surfboard SBG6580, now I get Error -50 constantly.  Anyone else have this issue?

    I just upgraded my service to Extreme with Time Warner Cable and got the motorola surfboard sbg6580 modem.  Now when I try to dowload any videos or TV shows on iTunes, I get an Error -50 mid download.  Anyone have a solution for this?  I am using a PC, not a Mac computer.

    I don't want a used replacement phone when I just bought mine. I have had your "like new" replacements before for my basic phone and had a ton of issues straight out of the box, which is why I don't want one when my phone is so new and I have had issues since day 1! Not once on my several calls to tech support, did anyone tell me to go exchange it the first 2 weeks. That is just one reason they want to send me a replacement. Another is the USB does not work properly, I can't use it to do anything but charge the phone- and my husband has the same phone so I know is not the cord or the computer because his works perfectly. The connection was sporadic so I just installed a new SIM card. So far that has helped with dropping 4g all the time. I have never been able to back up my contacts, spent 2 hours on the phone with tech support the first night I got it just trying to sync the contacts from my old phone. It never worked, I had to hand input the numbers. If Verizon won't do right by be and give me a new phone, I at least would like them to get mine working like it should have when I bought it.

  • Mid 2011 mbp i7 with a SSD has problems, including grey screen/blue screen/beeping/freezing when I stream live video (i.e. watch espn or time warner cable) Help? Ideas?

    Recently my Macbook Pro (June 2011, i7, 8gb RAM, 512gb SSD, AMD Radeon 6750, Mountain Lion - since July - currently 10.8.2) has been presenting me with an array of problems, usually initiated when I am streaming live video. I was streaming Time Warner Cable on 12/9 and it gave me what looked like the blue screen of death.  It started up after about five attempts that time. The other day, after about a week of not using the computer, it wouldn't boot past the grey screen. I (option) started it and it gave me two boot choices, the regular HD and a "10.8 restore" option.  The HD gave me the grey screen and the restore option gave me the dark blue screen. I reset PRAM and that didn't work.  After a force (x) start it worked.  Today, I was using "Watch ESPN" and the screen froze and the computer did some kind of repeating RAM beep or something.  I rebooted and it started up fine.  I'm not watching any videos anymore, but this is a problem since the primary purpose for my mbp is video editing. I'm still under AppleCare but I find more solid answers in the forums or at least better questions for the AppleCare people.
    Anybody have similar experiences, or a solid idea of what the heck has happened to my machine?

    I'm not really sure what method that person was talking about. I just read he had a successful install so I posted it.
    But I'll hazard a guess
    1. copy your entire drive to a backup drive
    2. boot into that drive and test it out - make sure its a flawless backup, it works, and the hard drive has no problems
    3. eject that drive, disconnect it and reboot into the leopard install dvd
    4. erase your main hard drive using disc utilities on the leopard install dvd -- you've made a backup, made sure that backup was good, and disconnected it so it's currently safely disconnected from the leopard install you're about to do. Also, on the hard drive you're erasing and installing leopard on to, many people recommend "Zeroing" it as well as erasing it. That option is part of the erase function in disc utilities on the leopard install disc.
    5. do a clean install of leopard
    6. follow step 4 from that original post exactly as that person described to do.
    7. read the rest of what they said
    That's pretty much it. With the backup/erase/clean install/import/ you pretty much get everything you need exactly the way you want it with very few things missing -- and you've done this over a clean install. Plus that poster did mention that you can select what you want to import from your backup hard drive.
    It sounds like its a "clean install" method that gives you control via "import from machine" option in the installer. Control over what parts of your "old mac" you want to import into your "new leopard mac".
    Hopefully that helps. It sounds more involved, but its actually pretty quick and provides you with a perfectly save backup in case anything goes wrong with the leopard install.

  • Time Warner Cable Blue Screen Issue

    Some time ago Time Warner cable (Road Runner) upgraded their system. They now require Flash Player to access their pages. For the past three days I have worked on and off with Level 2 Road Runner Techs to get my Mac to acess their web page.
    Up to that time I only got a "Blue Screen"!
    Here are my particulars: OS 9.2.2, Flash Player 7.2 installed, IE version 5.1, Adobe Reader installed, Cookies erased, History cleared from IE Preferences advanced,
    To get access to their web page I should type in www.dc.rr.com/flash/
    I get blue screen.
    If I type in www.rr.dc.com/rdrun/ I get a Road Runner "sell" page with no link to their "Home Page"
    My last go around with Road Runner Techs was fatal as they said I should contact Microsoft.
    Microsoft no longer supports telephone supprot for Macintosh. If you go to their web page they want $35.00 for online access to their techs with no guarantee they can solve the problem.
    Does anyone have any knowledge as to how to solve this problem so I can access the Home page of the provider I pay handsomly monthly?
    Thank you for any assistance you can give me.
    John

    When I type in www.dc.rr.com/flash/ I get this;
    The page cannot be found
    The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
    Please try the following:
    • If you typed the page address in the Address bar, make sure that it is spelled correctly.
    • Open the www.dc.rr.com home page, and then look for links to the information you want.
    • Click the Back button to try another link.
    HTTP 404 - File not found
    Internet Information Services
    Technical Information (for support personnel)
    • More information:
    Microsoft Support
    This means that there is a problem with the web page and not necessarily with your computer. Just typing www.dc.rr.com without slash anything gives me their home page.

  • My new airport extrem wont connect with my time warner cable modem

    My new aiport extrem wontconnect tomy time warner cable modem

    Have you power cycled the modem for long enough to deregister the previous client/router MAC address.. it can take 20min or longer off time. If the cable modem is also a router then the AE has to be in bridge mode.
    Sometimes there are connection issues.. modem to WAN port of the AE..
    Exactly what modem do you have?
    Are the connectivity lights on when you plug in ethernet?

  • Airport with Time Warner Cable Road Runner

    We have Time Warner Cable's Road Runner as our isp. They gave us a wireless router, which has been working fine. However, we have 2 floors in our house, and occasionally my computer, that is on the floor above the router, drops the signal. I do have the Airport Extreme, which someone told me I can connect to my computer to help boost the signal. Is this correct, and if so, how do I do that? Because when I try connecting my computer via ethernet cable to the Extreme, it pulls up the old network I use to have the Extreme assigned to. How can I resest the Extreme to work with the Road Runner router account? And is this even how it is done?

    In order to extend the Time Warner-provided router's network wirelessly, you will need to set up a Wireless Distribution System (WDS) between that router and the AirPort Extreme Base Station (AEBS).
    Unfortunately, most non-AirPort routers are not compatible with Apple's implementation of WDS...so it very unlikely that the router Time Warner has provided you can be extended wirelessly with the AEBS.
    The few that are known to work are:
    o Linksys WRT54G or WRT54GS (not v5)
    o Belkin F5D7230-4 and F5D7231
    o BT Voyager 2091
    o Netgear WGR614 v6
    o Buffalo WGR-G54

  • Facetime on time warner cable starts then stops

    I have Time Warner cable -- strong signal -- work from home and have NO internet problems.
    But when I try to Facetime on MacBook Pro -- Facetime starts and then freezes and locks up.  I have tried this 20 times with no succes.
    Does anyone how to get Facetime working?
    Thanks!

    I'm wondering if it is a setting or firewall issue?  I have the same problem on my iPad.

  • Verizon Web Mail doesn't work Thru Third Party Internet providers including Time Warner Cable

    A few weeks ago, my Verizon Web Mail would not download on Outlook via TIme Warner Cable.  Verizon tech acknowledged this and then said it was an Apple issue.   No response.  TWC says its Verizon issue

    I have had this issue for 3 weeks.
    Verizon says its TW  TW says its verizon
    Finally TW said its thier problem but they cant fix it.
    I wish DSL was more dependable I would go back in a minute.
    Time warner has the worst tch service.
    Any one with an answer for me
    Loop wrote:
    A few weeks ago, my Verizon Web Mail would not download on Outlook via TIme Warner Cable.  Verizon tech acknowledged this and then said it was an Apple issue.   No response.  TWC says its Verizon issue

  • HT5278 since I have loaded the update, my TIme Warner cable has stopped working.  It gets stuck at launch.

    SinceI have loaded the update, 5.1.1 my TIme Warner cable has stopped working.  It gets stuck at launch all I see is the logo of TWC.  I have reinstalled it, rebooted my IPAD. 

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Time Warner Cable Chat Live Problem- no JRE Plugin

    When I go to the TWC support site and try their Chat Live, I get an error dialog box in the Safari window. It says I need the JRE Plugin, which is N/A to the iPad's Safari. They are blaming Apple's Java on mobile Safari. Does anyone know what the story is? Is there a shortcoming in iOS Safari, or can the problem be with the design of their website?
    Here's what they sent me:
    Thank you for contacting Time Warner Cable, Road Runner email Support.
    I understand that you are unable to access RR Chat support tool using your iPad2 device with updated OS and Safari browser.
    I apologize for the inconvenience caused.
    I will be glad to assist you with this.
    As per the error message you have mentioned, it seems that the issue is with Java application error on the iPad device.
    In this regard, please update the Java application installed on your iPad device and try to contact our Chat support again.
    If you are still unable to access the Chat support, I request you please contact Apple support for further assistance, as they will be able to resolve the issue for you.
    Here is the Apple support contact information for reference: (800) 275-2273.
    You can also visit this URL link for support: http://apple.com/support
    I hope your issue gets resolved as early as possible.
    Your case number for this e-mail interaction is 1345062.
    If you have any other queries, you can also contact our Chat or Voice support for Live assistance.
    Contacting us through chat or voice support will enable an agent to thoroughly look into your issue and offer necessary steps to resolve the issue.

    I sent this reply to the TWC support email (above):
    The answer you sent me is not correct. You asked me to update the Java application on my iPad.  iPads and iPhones do not use Java.
    Since you have a LOT, repeat a LOT of customers that use Apple's devices, I'm making a suggestion, that you think seriously about upgrading your support site Chat Live function so that it supports iOS devices. 
    Or
    Ad a Chat Live interface to your myTWC app for the iPad and iPhone.
    You need to get really serious about making all of your sites iOS friendly as people are migrating from computers to tablets, and the iPad is the only game in town-at least for now. 

  • Time Warner Cable and wifi router

    I am about to get Time Warner broadband in my new house (was relying on MiFi for several months) and I bought an airport extreme which I plan to use as my router. Now, I see that Time Warner offers a "broadband cable modem with built-in wireless router." I am inclined to pass on this and just set things up with the Airport Extreme. Anyone have any pro / con experience with this?

    The key to helping you make your decision is that the 802.11n AirPort Extreme Base Station (AEBSn) does NOT have a built-in modem so you will still need a modem in order to access your ISP's Internet service. If Time Warner offer a modem-only option, then that would be the one I would recommend to go along with the AEBSn for Internet connectivity.
    FWIW. I do not have Time Warner for my ISP; instead I use Cox and use their provided DOCSIS 3.0 cable modem with my AEBSn without a hitch. I currently get the rated service that they are providing me with Internet download speeds to all of my network clients in the 50-55 Mbps range.

  • Apple TV and Time Warner Cable app

    Does anyone know if Time Warner Cable is even considering an app for cable tv that is so popular with the Roku?

    No one in these user to user support forums would have any way of knowing.
    Rumor and speculation are not permitted here per the terms of use of these forums.

  • Can I use Apple TV if I have time Warner cable service? I have the Twc bundle of cable wifi and phone.  Thanks for your help!

    Can I use Apple TV with time Warner cable? I have the Twc bundle of cable, phone and wifi.  Thanks for your help!

    Cullentra wrote:
    ...Wishing you a happy 2014!
    ...and you.

  • Using airport express to extend Time Warner cable modem wifi signal

    I just today got a Time Warner Cable Arris modem with built-in wifi.  I'd like to use my 802.11n Airport Express base station to extend the TWC network wifi signal to other parts of my house, but I can't get the Airport Express to shake hands with the TWC modem.
    In Airport Utility, under the "Wireless" tab, I've selected "Extend a wireless network".  I am able to select my TWC network under "Wireless Network Name." Wireless Security is set to "WPA2 Personal."  But when I click "update" the airport express fails to join the TWC network, and my Airport Express signal disappears; I am only able to get the signal back by resetting the Airport Base Station with a paperclip.
    Applecare tells me that I might be able to use the Airport Express to extend my TWC network, but they do not support that process.  Is there any way to do what I'm trying to do?  Are there settings in Airport Utility I need to change?  I'd appreciate anyone's help.
    Thank you.
    Todd

    You need TWO Airport units, one to function as the main radio and the other to function as an extender.  I used two Express units.
    Configuration is simple if you start from a factory default condition.  Then connect the main Airport to AC power and finally to the Internet modem (or modem/router).  Open Airport Utility on your Mac or other computer and accept all of the recommendations.  After confirming that it works, insert your desired administrative and WiFi passwords.
    Then connect the extender to AC power.  As before, open Airport Express on your Mac or other computer and accept all of the recommendations.  No need to add password info.
    Do not expect the Airport to respond instantly to the configuration commands.  BE PATIENT!

  • When I connect Time Capsule to Time Warner Cable Modem, amber light flashes

    I want to use Time Capsule as my primary wireless network base. When I connect my Time Capsule directly to my Time Warner Cable Modem, the amber light flashes and Time Capsule won't appear in AirPort Utility on my MacBookPro. I've tried unplugging everything and waiting to reset cable modem and Time Capsule.
    Before I got the Time Capsule, I used a wireless router. The only way I can get Time Capsule to work is as a guest on my old wireless router network. I can't get the Time Capsule to configure itself directly with my Time Warner Cable Modem.
    Any advice would be most appreciated.

    This situation is pretty common now and it has nothing to do with the any of the routers but rather how cable modems are configured to work. They seem to latch on to the first device connected to them whether it be a router or a computer and will not allow any other device to access their network. The solution is to power off the cable modem and wait a minute. While you're waiting disconnect the old connection from the cable modem. Power up the cable modem and then connect the new device, router or computer, to the cable modem. Give it a few seconds to complete the connection and you should be ready to go. You have to do this every time you switch connections to the cable modem. This is also why you should set your router to serve addresses so that you don't have to do the cable modem samba when you want to connect a new device to the network.

Maybe you are looking for