Times New Roman Font Not Working In PDF

I have created a template that uses the Times New Roman (bold) font in Word 2007. When I generate the report, it is converting the font (and all other fonts for that matter) to Arial. From reading the documentation, it sounds like Times New Roman is supported as a "Type 1" font, so I'm wondering if it doesn't work because the version Word is using is TrueType. Does anyone have any ideas what might be wrong?

I forgot to include details about my environment:
Template Builder is version 10.1.3.3.3
BI Version is (I believe) 10.1.3.2
Also, I'm using the version that is delievered with PeopleSoft PeopleTools 8.48, which (based on what I've read) seems to be much more limited than the standalone version or the one delivered with the EBS.

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