Timescale issue in MS Project 2010

I still get the timescale issue where the different scales show different out of sync displays. For example when you show half years on the top tier then quarters on the 2nd tier and months on the 3rd.
The half year scale only show H2 repeated across the screen,
The quarter tier starts the new year in the middle of the above tier H2
The 3rd quarter shows Dec as the start of the 4th quarter tier above.
I understand that Microsoft came out with a hot fix in April of 20012 for time scale issues. How do I check to see if this patch has been installed and does it fix this error?

cliquidoxygen,
More importantly you should have SP2 for Project 2010 installed. It picks up all cumulative updates through June 2013. In addition, I suggest you also install the June 2013 cumulative update as it was released after SP2. You can get the SP2 update at: http://support.microsoft.com/kb/2687521.
The June 2013 update is at: http://support2.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2817385&kbln=en-us.
However, it sounds like the issue have may be related to your fiscal year setting. Make sure you fiscal year setting is correct for your scenario. Take a look at Julie Sheet's wiki on the subject: http://social.technet.microsoft.com/wiki/contents/articles/28633.project-fiscal-year-display-in-views.aspx
Hope this helps.
John

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I also tried Microsoft support, after an hour and a half of basically doing what I did before, I was told I have to pay 99$ for "premium" support, so someone can look at this bug.
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This issue was originally reported with MS Project 2007 and keeps popping up since.
A quick Google search provides more than 200K pages of results of this issue:
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SCCM 2012 - Project 2010 Standard deployment failed with error 1603

Hi everyone,
I’m in the progress to roll out a software deployment via SCCM 2012, it’s to remove the current Project 2010 Professional we installed and reinstall the Standard version. We got a task sequence for the job, which is Reboot>Un-install Project 2010 Pro>Reboot>Install
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The Installation process uses this command: setup.exe /adminfile project_silent_install.MSP
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I reviewed some of the failed Project 2010 Standard installation logs as it shows the following:
Executing chained package: PrjStdWW
05/09/2014 20:16:14 Installing chained package: PrjStdWW
PERF: TickCount=530512 Name=Verify MSI local install source Description=Begin function
OSE is detected as a registered service. Service binary is reported at location: C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
File at \\SCCM2012\SMSPKGE$\PC100139\PrjStd.WW\ose.exe has version: 14.0.4730.1010
File at C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 14.0.4730.1010
Running OSE version 14.0.4730.1010
OSE is detected as a registered service. Service binary is reported at location: C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
File at \\SCCM2012\SMSPKGE$\PC100139\PrjStd.WW\ose.exe has version: 14.0.4730.1010
File at C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 14.0.4730.1010
Running OSE version 14.0.4730.1010
LIS: wait for package "{90140000-003A-0000-0000-0000000FF1CE}" to complete caching
LIS: package "{90140000-003A-0000-0000-0000000FF1CE}" caching completed
PERF: TickCount=530528 Name=Completed verify local install source Description=End function
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Use Shell UI transform : LIS\{90140000-0115-0409-0000-0000000FF1CE}\ShellUI.MST
Current transform is at path: LIS\{90140000-0115-0409-0000-0000000FF1CE}\ShellUI.MST
OSE is detected as a registered service. Service binary is reported at location: C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
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File at C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 14.0.4730.1010
Running OSE version 14.0.4730.1010
Using transform at path: C:\MSOCache\All Users\{90140000-0115-0409-0000-0000000FF1CE}-C\ShellUI.MST
Catalyst Package Install...
Package: PrjStdWW
File: C:\MSOCache\All Users\{90140000-003A-0000-0000-0000000FF1CE}-C\PrjStdWW.msi
Command Line: PATCH="\\SCCM2012\SMSPKGE$\PC100139\project_silent_install.MSP" ADDLOCAL=C.35347883.0E64.45B4.88A0.1881DE05E259,OSpp_Core,Project_PIA,SetupExeArpEntry,Office10Fix1,ProductFiles,InternationalSupportFiles_JPN,AceFiles,IMNFiles,OfficeIntlRDC,AceOdbc,OArt_DocTheme,OSetupController,WISPFiles,TCDRegistration,SetLanguageFiles,TCWorks7Files,ClviewFiles,VBAFiles,OfficeAppSupport,TextConverters,ProductNonBootFiles,dummy_Office_PIA,CAGOffice10,VSCommonPIAHidden,WebDiscussFiles,CAGCat10,CAGCat10Clips,MsoInstalledPackagesScoped,WxpFiles,SetupControllerFiles,Forms_PIA,dummy_MSCOMCTL_PIA,AlwaysInstalled,Gimme_OnDemandData,AceRepl,OISFiles,OfficeOLESupport,OfficeMSProof6,CAGFiles,InternationalSupportFiles_ArialUni,OSpp,Ace_PIA,GraphicsFiltersFile,WebDriveFiles,PROJECTFiles,ProductFiles_B2TR,SetupXmlFiles,OfficePostBoot,DocumentImagingUtils,VSTOCLR35,CAGCategoryFiles,ProjectCommon,VSTO,ProofingParent,MsoCommonShellHandler,OfficeDigitalSFiles,CARegistryFeature,OfficeCoreRDC,SetupExeAddRegistry,NonC2R_ProductFiles,MSSOAP3,TranslationCore,CAGOffice10Clips REMOVE=WISPHidden ARPENTRY_NOMODIFY="#0" ARPENTRY_MODIFYPATH="""C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe"" /modify PRJSTD /dll OSETUP.DLL" INSTALLLOCATION="C:\Program Files (x86)\Microsoft Office\" SLD_OEMPIDKEY="0" ARPENTRY_NOELEVATEONMODIFY="#0" SETUP_REBOOT="never" COMPANYNAME=" " ARPENTRY_SKUCOMPONENTS="[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Office.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Proofing.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Project.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Office64.en-us\setup.xml[~]C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\PRJSTD\setup.xml[~]" ARPENTRY_HELPLINK="" ARPENTRY_DISPLAYICON="C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\OSETUP.DLL,1" ARPENTRY_DISPLAYNAME="Microsoft Project Standard 2010" ACCEPTEDEULA="1" ARPENTRY_DISPLAYVERSION="14.0.4763.1000" BRANDING_XML="C:\Windows\TEMP\Setup00001048\BRANDING.XML" SLD_SUPPORTSBYPASS="0" SLD_ACID="5DC7BF61-5EC9-4996-9CCB-DF806A2D0EFE" SLD_TRIALTYPE="0" ARPENTRY_PACKAGEREFS="[~]OfficeMUISet.en-us[~]OfficeMUI.en-us[~]Proofing.en-us[~]Proof.en-us[~]Proof.es-es[~]Office64MUISet.en-us[~]PrjStdWW[~]Office64WW[~]Office64MUI.en-us[~]ProjectMUI.en-us[~]Proof.fr-fr[~]" SLD_DPID="#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en-US" ARPENTRY_SHELLUITRANSFORMLANGUAGE="en-US" USERNAME=" " ARPENTRY_CONTACT="" ARPENTRY_HELPTELEPHONE="" ARPENTRY_PRODUCTCODES="[~]{90140000-00B4-0409-0000-0000000FF1CE}[~]{90140000-002C-0409-0000-0000000FF1CE}[~]{90140000-003A-0000-0000-0000000FF1CE}[~]{90140000-002A-0000-1000-0000000FF1CE}[~]{90140000-001F-0C0A-0000-0000000FF1CE}[~]{90140000-001F-0409-0000-0000000FF1CE}[~]{90140000-001F-040C-0000-0000000FF1CE}[~]{90140000-0115-0409-0000-0000000FF1CE}[~]{90140000-006E-0409-0000-0000000FF1CE}[~]{90140000-002A-0409-1000-0000000FF1CE}[~]{90140000-0116-0409-1000-0000000FF1CE}[~]" ARPENTRY_INSTALLLOCATION="C:\Program Files (x86)\Microsoft Office\" SETUPEXE_DOARPWRITE="1" ACIDS="11B39439-6B93-4642-9570-F2EB81BE2238;5DC7BF61-5EC9-4996-9CCB-DF806A2D0EFE;B6E9FAE1-1A0E-4C61-99D0-4AF068915378" ARPENTRY_SPPSKUID="[~]5DC7BF61-5EC9-4996-9CCB-DF806A2D0EFE[~]" ARPENTRY_NOREMOVE="#0" SLD_PKU="0" SLD_PID="82503-001-0000106-49615" LICTYPE="ltKMS" ARPENTRY_UNINSTALLSTRING="""C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe"" /uninstall PRJSTD /dll OSETUP.DLL" ARPENTRY_NOREPAIR="#1" ARPENTRY_URLUPDATEINFO="" ARPENTRY_URLINFOABOUT="" REMOVEPREVIOUS="" ARPENTRY_CACHELOCATION="C:\MSOCache\All Users" REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\" ARPSYSTEMCOMPONENT=1 TRANSFORMS="C:\MSOCache\All Users\{90140000-0115-0409-0000-0000000FF1CE}-C\ShellUI.MST" ALLUSERS="1"
PERF: TickCount=530543 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{90140000-003A-0000-0000-0000000FF1CE}-C\PrjStdWW.msi"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Error: Failed to install product: C:\MSOCache\All Users\{90140000-003A-0000-0000-0000000FF1CE}-C\PrjStdWW.msi ErrorCode: 1603(0x643).
Log level changed from: Standard to: Verbose
Rolling back chain
05/09/2014 20:18:47 Rolling back package: PrjStdWW
There appears to be no rollback work to do for package: PrjStdWW path: C:\MSOCache\All Users\{90140000-003A-0000-0000-0000000FF1CE}-C\PrjStdWW.msi
05/09/2014 20:18:47 Rolling back package: Office64WW
Package Office64WW was uninstalled in the chain... installing with previous feature states as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Uninstall Rollback (install)...
Package: Office64WW
File: C:\MSOCache\All Users\{90140000-003A-0000-0000-0000000FF1CE}-C\Office64WW.msi
Command Line: ADDLOCAL=AcePiaReg64,VSTO64,WordXmlEditVerb64,ExcelXmlEditVerb64,GrooveShellIntegration64,Project64Files,OSpp64_Core,ExcelPiaReg64,GraphPiaReg64,FormsPiaReg64,SmartTagPiaReg64,PPTXmlEditVerb64,MsoInstalledPackagesScoped,OfficeExample64bitFilesA,WAC_XmlEditVerb64SPD,SetupXmlFiles,WordPiaReg64,Outlook64Files,AlwaysInstalled64,VBEPiaReg64,VisioPiaReg64,Outlook64SearchShellReg,OneNote64Files,SetupControllerFiles,ProjectPiaReg64,SearchFilters64Files,OutlookPiaReg64,Gimme_OnDemandData,Visio64ShapeSearch,WAC_PIARegSPD64,ProductNonBootFiles64,XDocsPiaReg64,PublisherPiaReg64,OneNotePIAReg64,ProductFiles64,OfficeExample64bitFilesB,OfficePiaReg64,Visio64Files,TCDRegistration64,OSpp64,XDOCSFiles64,XDocsXmlEditVerb64,MsoCommonShellHandler64bit,AccessPiaReg64,PowerPointPiaReg64 REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back the configuration of package: Office64WW ProductCode:{90140000-002A-0000-1000-0000000FF1CE}
05/09/2014 20:18:56 Rolling back package: ProjectMUI.en-us
Package ProjectMUI.en-us was installed in the chain... uninstalling as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Install Rollback (uninstall)...
Package: ProjectMUI.en-us
Product Code: {90140000-00B4-0409-0000-0000000FF1CE}
Command Line: REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back install of package: ProjectMUI.en-us path:C:\MSOCache\All Users\{90140000-00B4-0409-0000-0000000FF1CE}-C\ProjectMUI.msi
05/09/2014 20:19:00 Rolling back package: Proofing.en-us
Package Proofing.en-us was uninstalled in the chain... installing with previous feature states as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Uninstall Rollback (install)...
Package: Proofing.en-us
File: C:\MSOCache\All Users\{90140000-002C-0409-0000-0000000FF1CE}-C\Proofing.msi
Command Line: ADDLOCAL=Gimme_OnDemandData,SetupXmlFiles,SetupControllerFiles,MsoInstalledPackagesScopedIntl_1033 REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back the configuration of package: Proofing.en-us ProductCode:{90140000-002C-0409-0000-0000000FF1CE}
05/09/2014 20:19:04 Rolling back package: Proof.en-us
Package Proof.en-us was uninstalled in the chain... installing with previous feature states as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Uninstall Rollback (install)...
Package: Proof.en-us
File: C:\MSOCache\All Users\{90140000-002C-0409-0000-0000000FF1CE}-C\Proof.en\Proof.msi
Command Line: ADDLOCAL=FindAllWordFormsFiles_1033,Gimme_OnDemandData,SpellingAndGrammarFiles_1033,ThesaurusFiles_1033,MsoInstalledPackagesScopedIntl_1033,HyphenationFiles_1033,OCR_1033,SetupControllerFiles,SetupXmlFiles REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back the configuration of package: Proof.en-us ProductCode:{90140000-001F-0409-0000-0000000FF1CE}
05/09/2014 20:19:05 Rolling back package: Proof.fr-fr
Package Proof.fr-fr was uninstalled in the chain... installing with previous feature states as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Uninstall Rollback (install)...
Package: Proof.fr-fr
File: C:\MSOCache\All Users\{90140000-002C-0409-0000-0000000FF1CE}-C\Proof.fr\Proof.msi
Command Line: ADDLOCAL=MsoInstalledPackagesScopedIntl_1036,Gimme_OnDemandData,SpellingAndGrammarFiles_1036,SetupControllerFiles,FindAllWordFormsFiles_1036,TranslationFiles_1036,ThesaurusFiles_1036,HyphenationFiles_1036,SetupXmlFiles,OCR_1036 REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back the configuration of package: Proof.fr-fr ProductCode:{90140000-001F-040C-0000-0000000FF1CE}
05/09/2014 20:19:11 Rolling back package: Proof.es-es
Package Proof.es-es was uninstalled in the chain... installing with previous feature states as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Uninstall Rollback (install)...
Package: Proof.es-es
File: C:\MSOCache\All Users\{90140000-002C-0409-0000-0000000FF1CE}-C\Proof.es\Proof.msi
Command Line: ADDLOCAL=Gimme_OnDemandData,SpellingAndGrammarFiles_3082,OCR_3082,FindAllWordFormsFiles_3082,HyphenationFiles_3082,ThesaurusFiles_3082,MsoInstalledPackagesScopedIntl_3082,SetupControllerFiles,SetupXmlFiles,TranslationFiles_3082 REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back the configuration of package: Proof.es-es ProductCode:{90140000-001F-0C0A-0000-0000000FF1CE}
05/09/2014 20:19:12 Rolling back package: Office64MUISet.en-us
Package Office64MUISet.en-us was uninstalled in the chain... installing with previous feature states as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Uninstall Rollback (install)...
Package: Office64MUISet.en-us
File: C:\MSOCache\All Users\{90140000-0116-0409-1000-0000000FF1CE}-C\Office64MUISet.msi
Command Line: ADDLOCAL=Gimme_OnDemandData,SetupXmlFiles,SetupControllerFiles,MsoInstalledPackagesScopedIntl_1033 REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back the configuration of package: Office64MUISet.en-us ProductCode:{90140000-0116-0409-1000-0000000FF1CE}
05/09/2014 20:19:19 Rolling back package: Office64MUI.en-us
Package Office64MUI.en-us was uninstalled in the chain... installing with previous feature states as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Uninstall Rollback (install)...
Package: Office64MUI.en-us
File: C:\MSOCache\All Users\{90140000-0116-0409-1000-0000000FF1CE}-C\Office64MUI.msi
Command Line: ADDLOCAL=OfficeExample64bitFilesBIntl_1033,OfficeExample64bitFilesAIntl_1033,Gimme_OnDemandData,Outlook64SearchShellRegIntl_1033,ProductFilesIntl64_1033,MsoInstalledPackagesScopedIntl_1033,OneNoteToLinkedNotesIEAddin64Intl_1033,GrooveFiles64Intl_1033,SetupControllerFiles,SetupXmlFiles REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back the configuration of package: Office64MUI.en-us ProductCode:{90140000-002A-0409-1000-0000000FF1CE}
05/09/2014 20:19:20 Rolling back package: OfficeMUISet.en-us
Package OfficeMUISet.en-us was uninstalled in the chain... installing with previous feature states as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Uninstall Rollback (install)...
Package: OfficeMUISet.en-us
File: C:\MSOCache\All Users\{90140000-0115-0409-0000-0000000FF1CE}-C\OfficeMUISet.msi
Command Line: ADDLOCAL=Gimme_OnDemandData,SetupXmlFiles,SetupControllerFiles,MsoInstalledPackagesScopedIntl_1033 REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back the configuration of package: OfficeMUISet.en-us ProductCode:{90140000-0115-0409-0000-0000000FF1CE}
05/09/2014 20:19:20 Rolling back package: OfficeMUI.en-us
Package OfficeMUI.en-us was uninstalled in the chain... installing with previous feature states as part of chain rollback...
Resource File Manager : Converted CultureTag [en-US] to LocaleId [1033].
Catalyst Package Uninstall Rollback (install)...
Package: OfficeMUI.en-us
File: C:\MSOCache\All Users\{90140000-0115-0409-0000-0000000FF1CE}-C\OfficeMUI.msi
Command Line: ADDLOCAL=MetricConverterIntl_1033,AlwaysInstalledIntl_1033,MSTagPluginStockFilesIntl_1033,WebDiscussFilesIntl_1033,GraphicsFiltersPNGFilesIntl_1033,EquationEditorFilesIntl_1033,GraphicsFiltersEPSFilesIntl_1033,MSTagPluginNamesFilesIntl_1033,TCWP5FilesIntl_1033,CAGOffice10Intl_1033,OISFilesIntl_1033,WxpFilesIntl_1033,XDOCSEditorFilesIntl_1033,CAGFilesIntl_1033,WISPHiddenIntl_1033,CAGCat10Intl_1033,SetLanguageFilesIntl_1033,OSetupControllerIntl_1033,MsoInstalledPackagesScopedIntl_1033,TCRecoverFilesIntl_1033,SetupControllerFiles,ClviewFilesIntl_1033,GraphHelpFilesIntl_1033,ProductNonBootFilesIntl_1033,MSTagPluginPlacesFiles_1033,VisioPreviewerIntl_1033,ProductFilesIntl_1033,AceReplIntl_1033,GraphicsFiltersCGMFilesIntl_1033,GraphicsFiltersWPGFilesIntl_1033,Gimme_OnDemandData,TCWP6FilesIntl_1033,GraphicsFiltersGIFFilesIntl_1033,GRAPHFilesIntl_1033,MSTagPluginDateFilesIntl_1033,WebDriveFilesIntl_1033,LOBiFilesIntl_1033,LISTFilesIntl_1033,UICaptionsCompanionIntl_1033,SetupXmlFiles,AceFilesIntl_1033,TOOLSFilesIntl_1033,MSSOAP3Intl_1033,VBAHelpFilesIntl_1033,GraphicsFiltersPICTFilesIntl_1033,OfficeDigitalSFilesIntl_1033,VBAFilesIntl_1033,GraphicsFiltersJPEGFilesIntl_1033,QueryFilesIntl_1033,SetLanguageHelpFilesIntl_1033 REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Windows\TEMP\Setup00001048\"
MSI(INITIALIZE): '<NULL>'
MSI(TERMINATE): '<NULL>'
Successfully rolled back the configuration of package: OfficeMUI.en-us ProductCode:{90140000-006E-0409-0000-0000000FF1CE}
Error attaching to OSE, error 0x00000000
Stopping running ose
LIS: start uncaching for download "{90140000-002C-0409-0000-0000000FF1CE}-C"
LIS: finished uncaching for download "{90140000-002C-0409-0000-0000000FF1CE}-C"
LIS: start uncaching for download "{90140000-003A-0000-0000-0000000FF1CE}-C"
LIS: finished uncaching for download "{90140000-003A-0000-0000-0000000FF1CE}-C"
LIS: start uncaching for download "{90140000-00B4-0409-0000-0000000FF1CE}-C"
LIS: finished uncaching for download "{90140000-00B4-0409-0000-0000000FF1CE}-C"
LIS: start uncaching for download "{90140000-0115-0409-0000-0000000FF1CE}-C"
LIS: finished uncaching for download "{90140000-0115-0409-0000-0000000FF1CE}-C"
LIS: start uncaching for download "{90140000-0116-0409-1000-0000000FF1CE}-C"
LIS: finished uncaching for download "{90140000-0116-0409-1000-0000000FF1CE}-C"
Error attaching to OSE, error 0x00000000
Stopping running ose
SystemRestore : Attempting to cancelling System-Restore-Point for Product [Microsoft Project Standard 2010] (with RestorePointType [0, Installed]).
SystemRestore : Successfully cancelled System-Restore-Point for Product [Microsoft Project Standard 2010] (with RestorePointType [0, Installed]).
Not showing completion dialog because it was not requested.
Catalyst execution finished: 05/09/2014 20:19:25. Return code: 1603.
PERF: TickCount=722128 Name=RunSetup Description=End function
Can onyone enlighten me what's went wrong, and why did I get this inconsitent installation behaviour?
Thank you very much!!!

1603 means there is a fatal error during installation process.
Take a look at the article below. It may help on finding cause.
Hi Juke,
I did do fair a bit of Googling before I started the post. I have increased the logging level on one of the machines failed on the installation. Apparently Project installation log doesn't throw the "return value 3", I think it's pointing to a particular
updating item, anyone knows what is it?
Microsoft Office Project Standard 2010 - Update '{35347883-0E64-45B4-88A0-1881DE05E259}' could not be installed.
The following is the detailed installation log.
MSI (s) (8C:B4) [20:31:33:122]: Executing op: SetTargetFolder()
MSI (s) (8C:B4) [20:31:33:122]: Executing op: FontRegister(Title=Arial Unicode MS (TrueType),File=ARIALUNI.TTF)
MSI (s) (8C:B4) [20:31:33:122]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (8C:B4) [20:31:33:122]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (8C:B4) [20:31:33:122]: Error in rollback skipped. Return: 5
MSI (s) (8C:B4) [20:31:33:746]: Entering MsiProvideAssembly. AssemblyName: Policy.12.0.Microsoft.Office.Interop.MSProject,version="14.0.0.0000000",processorArchitecture="MSIL",publicKeyToken="71E9BCE111E9429C",fileVersion="14.0.4751.1000",culture="neutral", AppContext: , InstallMode: -4
MSI (s) (8C:B4) [20:31:33:746]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (8C:B4) [20:31:33:777]: MsiProvideAssembly is returning: 1607
MSI (s) (8C:B4) [20:31:33:777]: Entering MsiProvideAssembly. AssemblyName: Policy.11.0.Microsoft.Office.Interop.MSProject,version="14.0.0.0000000",processorArchitecture="MSIL",publicKeyToken="71E9BCE111E9429C",fileVersion="14.0.4751.1000",culture="neutral", AppContext: , InstallMode: -4
MSI (s) (8C:B4) [20:31:33:777]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (8C:B4) [20:31:33:808]: MsiProvideAssembly is returning: 1607
MSI (s) (8C:B4) [20:31:33:808]: Entering MsiProvideAssembly. AssemblyName: Microsoft.Office.Interop.MSProject,version="14.0.0.0000000",processorArchitecture="MSIL",publicKeyToken="71E9BCE111E9429C",fileVersion="14.0.4751.1000",culture="neutral", AppContext: , InstallMode: -4
MSI (s) (8C:B4) [20:31:33:808]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (8C:B4) [20:31:33:840]: MsiProvideAssembly is returning: 1607
MSI (s) (8C:B4) [20:31:33:840]: Note: 1: 2318 2:
MSI (s) (8C:B4) [20:31:33:840]: No System Restore sequence number for this installation.
MSI (s) (8C:B4) [20:31:33:840]: Unlocking Server
MSI (s) (8C:B4) [20:31:33:980]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
MSI (s) (8C:B4) [20:31:33:980]: Transforming table InstallExecuteSequence.
MSI (s) (8C:B4) [20:31:33:980]: Transforming table InstallExecuteSequence.
MSI (s) (8C:B4) [20:31:33:980]: Transforming table InstallExecuteSequence.
MSI (s) (8C:B4) [20:31:33:980]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038
MSI (s) (8C:B4) [20:31:34:011]: Product: Microsoft Office Project Standard 2010 - Update '{35347883-0E64-45B4-88A0-1881DE05E259}' could not be installed. Error code 1603. Additional information is available in the log file C:\WINDOWS\TEMP\MSI1f79e.LOG.
MSI (s) (8C:B4) [20:31:34:011]: Windows Installer installed an update. Product Name: Microsoft Office Project Standard 2010. Product Version: 14.0.4763.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Update Name: {35347883-0E64-45B4-88A0-1881DE05E259}. Installation success or error status: 1603.
MSI (s) (8C:B4) [20:31:34:011]: Note: 1: 1708
MSI (s) (8C:B4) [20:31:34:011]: Product: Microsoft Office Project Standard 2010 -- Installation operation failed.
MSI (s) (8C:B4) [20:31:34:011]: Windows Installer installed the product. Product Name: Microsoft Office Project Standard 2010. Product Version: 14.0.4763.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.
MSI (s) (8C:B4) [20:31:34:011]: Attempting to delete file C:\WINDOWS\Installer\5a202cf.msp
MSI (s) (8C:B4) [20:31:34:011]: Unable to delete the file. LastError = 32
MSI (s) (8C:B4) [20:31:34:011]: Attempting to delete file C:\WINDOWS\Installer\5a202d0.mst
MSI (s) (8C:B4) [20:31:34:011]: Unable to delete the file. LastError = 32
MSI (s) (8C:B4) [20:31:34:011]: Deferring clean up of packages/files, if any exist
MSI (s) (8C:B4) [20:31:34:011]: Attempting to delete file C:\WINDOWS\Installer\5a202cf.msp
MSI (s) (8C:B4) [20:31:34:011]: Attempting to delete file C:\WINDOWS\Installer\5a202d0.mst
MSI (s) (8C:B4) [20:31:34:011]: MainEngineThread is returning 1603
MSI (s) (8C:24) [20:31:34:011]: No System Restore sequence number for this installation.
MSI (s) (8C:24) [20:31:34:011]: User policy value 'DisableRollback' is 0
MSI (s) (8C:24) [20:31:34:011]: Machine policy value 'DisableRollback' is 0
MSI (s) (8C:24) [20:31:34:011]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (8C:24) [20:31:34:011]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:24) [20:31:34:011]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:24) [20:31:34:027]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (8C:24) [20:31:34:027]: Restoring environment variables
MSI (s) (8C:24) [20:31:34:027]: Destroying RemoteAPI object.
MSI (s) (8C:48) [20:31:34:027]: Custom Action Manager thread ending.
MSI (c) (F4:1C) [20:31:34:027]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F4:1C) [20:31:34:027]: MainEngineThread is returning 1603
=== Verbose logging stopped: 7/05/2014 20:31:34 ===

Project 2010 SP1 Installation Crashes

I'm trying to create a package that will handle both brand new installations for Project 2010 as well as upgrade installations for those running Project 2007, the latter of which represents a large population in our environment.
I basically followed the same process I used when creating packages for Office 2007, Office 2010, Project 2007 and Visio 2007, all of which work today:
run setup.exe /admin
create a new .msp
make my adjustments (very few)
save into Updates directory
customized PrjPro.WW\config.xml (after first creating a backup!)
run setup.exe
I'm testing the package on a machine that previously had Project 2007, but after running for a short time, setup crashes. I thought maybe the problem was with the config.xml so I undid the changes one at a time, then moved up to restoring the orignal
config.xml file but it continues to crash.
There's a setup log in %temp% that contains what may be the core issue
PERF: TickCount=2427515 Name=OBootStrapper::Run Description=Begin function
Operating System version: 6.1.7601 Service Pack 1. Platform ID: 2
Running 32-bit setup on a 32-bit operating system.
Command line: "\\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\setup.exe"
No command line arguments given
Verify file signature in "\\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\setup.exe"
\\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\setup.exe is trusted.
Verify file signature in "\\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\PrjPro.WW\OSETUP.DLL"
\\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\PrjPro.WW\OSETUP.DLL is trusted.
Using setup controller dll at [\\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\PrjPro.WW\OSETUP.DLL].
PERF: TickCount=2428342 Name=OBootStrapper::Run Description=Calling RunSetup
PERF: TickCount=2428342 Name=RunSetup Description=Begin function
Catalyst execution began: 03/07/2014 13:30:43.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates' folder [\\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [\\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660].
Found [1] resource files under the default folder.
Running in [InstallExecutionMode]. Run from TEMP folder at [C:\Users\myuserid\AppData\Local\Temp\Setup00001fb8].
Loaded resource file [C:\Users\myuserid\AppData\Local\Temp\Setup00001fb8\OSETUPUI.DLL] (CultureTag=en-US).
Loaded Dll : \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\PrjPro.WW\OSETUP.DLL.
Catalyst version is : 14.0.4755.1000
JobExecutionMode is InstallExecutionMode.
Check if Office is supported on Windows 6.1.7601
Checking if CLSID_DOMDocument60 can be created.
Checking the version of MSXML6.
MSXML version check passed. Minimum required version is [6.10.1129], installed Version is [6.30.7601.17988].
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-0115-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-0116-0409-1000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-003B-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-00B4-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-002C-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-0010-0409-0000-0000000FF1CE}"
Product: PRJPRO
AddOnGroup Culture: en-us
AddOnId: OFFICE.EN-US
AddOnId: PROJECT.EN-US
AddOnId: PROOFING.EN-US
No upgradable applications found
Parsing config.xml at: \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\PrjPro.WW\config.xml
Preferred product specified in config.xml to be: PRJPRO
Parsed setting: SETUP_REBOOT with value: Never in config.xml.
Logging type verbose specified in config.xml.
Log directory: C:\Users\myuserid\AppData\Local\Temp specified in config.xml
Log file template: Microsoft Office Project Professional Setup(*).txt specified in config.xml
COMPANYNAME specified in config.xml.
USERNAME specified in config.xml.
Product Deployment Mode: PerMachineManaged
Target Deployment Account Security Identifier: S-1-5-18
Loading package metadata: \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\Office.en-us\OfficeMUI.xml
Loading package metadata: \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\Office.en-us\OfficeMUISet.xml
Loading package metadata: \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\Proofing.en-us\Proof.es\Proof.xml
Loading package metadata: \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\Proofing.en-us\Proof.fr\Proof.xml
Loading package metadata: \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\Proofing.en-us\Proof.en\Proof.xml
Loading package metadata: \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\Proofing.en-us\Proofing.xml
Loading package metadata: \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\Project.en-us\ProjectMUI.xml
Loading package metadata: \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\PrjPro.WW\PrjProWW.xml
Reading value of unintialized setting!
BRANDING: Parsing Branding Data...
BRANDING: Parsing Branding Data...
Pidkey specified in config.xml or setup.xml file. Skipping PidKey view.
Kicking off chained install...
PERF: TickCount=2434333 Name=Job::DoCacheWork Description=Begin function
OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
OSE is avaliable at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
This OSE has version: 12.0.4518.1014. Skip using this version of OSE because its version is too low.
Running Source Engine process detected
Running version: 12.0.4518.1014
Error checking already running ose version. Error code 0x00000000
Stopping running the problematic Source Engine process
Error attaching to OSE, error 0x00000000
Cannot start standalone OSE. from \\path\to\Microsoft Project 2010\SW_DVD5_Project_Pro_2010w_SP1_W32_English_MLF_X17-76660\PrjPro.WW\ose.exe. Error code: 0x80070102
Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
Catalyst execution finished: 03/07/2014 13:32:07. Return code: 30088. Exception caught: UnexpectedError.
PERF: TickCount=2511881 Name=RunSetup Description=End function
I've checked a few things but I can't figure this out
restored config.xml
used no msp
Office Source Engine (OSE) service startup type is set to 'Manual'
copied ose.exe again from DVD
copied entire DVD over again
I'm beginning to wonder if there's an issue with the existing Project 2007 installation, or the way it was uninstalled [by the Project 2010 setup] - but maybe its something altogether different.
Any advice is greatly appreciated.

My point above is that Project 2007 was extremely buggy and unless files are saved using Project 2007 SP3 first you are likely to experience problems with the files when opening in project 2010. Project 2007 to 2010 with no service packs is problematic.
With SPs applied you should have far fewer problems.
Doesn't look like a exe with SP2 is available yet so you need to add the service pack separately, probably in the updates folder.
If all Project 2007 installs are already at SP3 then no need for this.
Rod Gill
Author of the one and only Project VBA Book
www.project-systems.co.nz

Invalid Duration error in MS Project 2010

Hi,
I have a user who has brought an issue to me. He is a regular user of MS Project. When he opens up his .mpp file he instantly gets an error of "Invalid Duration. This is not a valid duration or it is outside the range for this field".
He has tried out every validation resolution option there is, he has looked at unpublished work items, he has also checked it through Excel. He has re-entered the data, checking the format of every single piece of data. Nothing was wrong and none
of these checks have made any difference. If he clicks on the Ok button on the error message, the file does then appear to operate normally with no issues, but he can't be 100% sure this is the case due to this message re-occurring every time he
opens it again. Is there anyone that has any ideas why this might be happening. Please could someone throw some light on this ...?
Thank you, Lisa

Check if using Macro on the plan. Similar issue has been fixed in June 2013 for project 2010, not sure which version you have seen the reported problem.
Project 2010 hotfix package (Project-x-none.msp): June 11, 2013
'http://support.microsoft.com/kb/2817385'
You run a macro that sets the duration of a custom duration field for a task in a project in Project 2010. When you save and then reopen the project, you receive the following error message:
Invalid Duration
This is not a valid duration, or is outside the range for this field.
Type a duration in the correct format: for example, 4 hours (or 4h), 12 days (or 12d), or 2ed for elapsed days.
If its 2010, test with the above cu as its latest one.
If this isn't case, please try using XML and check if that helps.
If above doesn't help, provide information on project version and past history of plan, like was it created in past version and now opened in other version, etc.

MS Project 2010 cut and paste 255 characters in notes column field into MS Excel

I need to copy and paste notes fields in MS Project 2010 which have more than 255 characters into MS Excel and I want all the text to paste into MS Excel (ie >255 characters). I need to be able to do this for at least a text column and the notes column
as I can do a lookup from there. So to recap I need to copy and paste the contents of 2 columns including the notes column into Excel and paste all the text >255 characters. I know how to do this cell by cell however this is not feasible for a large
plan on a weekly basis. It sounds so simple if you know how!

John,
I agree that note field will accept more than 255 characters. May be in my comment i have written "Both" that is confusing. Limit is only for text column.
Some time note field may give some issues refer to http://support.microsoft.com/kb/169726
kirtesh

MS Project 2010 Product Key Activation Error

Hello,
Our company purchased a version of MS Project 2010 a few years ago and it was installed on a laptop in our office and was working without any issues. However, that laptop recently had a virus issue and it needed to be completely cleaned off and rebuilt.
So now I am reinstalling all the software that was on that laptop. When I try to install the MS Project 2010 for that laptop it says that the Product Key is good and lets me install Project, but when I open Project it asks to Activate the version using
the Key online. When I say yes, it says that the Product cannot be activated because the Key is not valid.
Why won't it let me activate? It is the same version that was previously installed on the same laptop? Please let me know what I need to do to activate this software. Thank you.
- Sarah

smonville1,
I think this is an issue you'll have to resolve by contacting Microsoft directly. Have your key available when you talk to them.
John

Project 2010 Filter Selector (+/-) Not Displaying

Hello all.
I'm using Project 2010 and am having a problem with the "filter selector" - the "+" or "-" symbols which allow you to roll-up or expand sections.
I first noticed this with Summary Tasks in my project file not displaying the small boxed in "+" or "-" symbols. I've hunted around for a setting option that could affect this but haven't come up with one.
Now I've noticed the same thing when using the "Group by:" function and choosing "Critical." The tasks do group by Non-Critical and Critical - but there's no "+" or "-" symbols Critical: No or Critical:
Yes lines and thus I can not collapse them or expand them.
Complicating things is when I create a project schedule of my own in order to test things and those "+" or "-" symbols appear and function as expected. The project file in which they are lacking seems to lack them on other
computers than mine so it doesn't seem to be a particular hardware issue.
Is there some setting in Proj 2010 that I'm missing?
Is this an indication that the Project file itself is corrupted?
While a somewhat low level problem, this is reducing the functionality within that file and if the file itself is corrupted them that could lead to other problems.

Madoc,
There is a setting, (now hidden in Project 2010), that turns on and off the outline symbols and that setting is saved with the file. There are various ways to correct the issue but let me show you where to find the setting so the next time, if there is a
next time, you will be prepared.
1. Right click in the ribbon area to bring up the "customize the ribbon" item
2. On the right side of the Project Options window, hit "New Tab" and then "New
3. Under that new tab you will see a "New Group". Select it
4. On the left side chose "Commands not in the ribbon"
5. Find the Outline Symbols and select it
6. Hit "Add" to put that into your new group under your new tab
7. Hit "OK"
Now select your new tab on the ribbon and you should see the Outline Symbols option unchecked (for this particular file). Check it and close.
You might want to peruse the list of other commands not in the ribbon that you've been racking your brain to find and add those to your new tab. I did.
If the Outline Symbols option is already checked for this file then the file is probably corrupt. In that case save to XML and re-open in Project. Note, you will lose any custom formatting.
If this answers your question, please mark it as the answer.
Hope this helps.
John

Why does Project 2010 Pro crash on cut and paste operation, among many other problems?

I guess my question has more to do with this: I'm trying to find a hotfix, patch or update for this. Can you advise?
Thanks,
Aldo

Hi, Mike,
Thank you for your very informative reply. Please accept the comments below in the interest of understanding the problem a little better. I will read your articles and comment on them, if applicable.
What I think you are suggesting is basically for me to provide more information. Perhaps you could advise on how my concern could best be addressed. It's a simple matter of copying and pasting lines until it crashes, which I can't understand why I would
want to avoid, particularly when the actions of the interface clearly support it. So, from a UI design perspective I have to ask, if this is a valid task for an Excel spreadsheet why is it not for a Project spreadsheet?
Please bear in mind that the issue here is not related to the effective use of the product, but quite plainly why doesn't this stuff work out of the box on a simple paste operation?
By "Adding", in my previous comments, I mean go to the "Project" ribbon, and select the "Subproject" button. Following is a very detailed set of steps.
1. Open Microsoft Project 2010 Professional, in either 64 bit or 32 bit mode.
2. About Microsoft Project displays (14.0.4751.1000) MSO (14.0.4760.1000), by going to the quick access tool bar, selecting "Customize quick access tool bar", selecting "More commands", selecting from the pull-down "Choose commands
from" the option "All commands", and then the "About" option in the list view right below it. Press the "Add" button in the middle of the form. Press the OK button. You will see the about button on the quick access bar. Press
the button to see what version of the software this is. If you need additional information to help troubleshoot the issue, please let me know.
3. On the currently open default blank project, first save the project by pressing the save button on the quick access tool bar. I've named this file "Project1.mpp", and the physical file location is the Documents folder on Windows 7. The task
name becomes "Task 1". I then click outside the row.
4. Select the entire row by clicking on the number column to the left of the spreadsheet. Press the "C" key while holding down the "Control" key. Now select the next row and press the "V" key, while holding down the "Control"
key. Do it again if it makes you feel better.
5. Press Ctrl-S to save. Now close the project by clicking on the "File" menu and selecting the close button.
6. Create a new Project file, by selecting "File", then "New", then "Blank project", then "Create". Repeat steps 3 through 5 but this time name the project "Project2.mpp"
7. Click on an empty row on the spreadsheet. This will serve as the placement location of the sub-project. Click on the project tab, Click on the "Subproject" button on the left of the ribbon and select Project1.mpp. Your original Project1
will appear as a sub-project. Select a row in this subproject and copy and paste this row onto the previous project. Everything should work fine and your rows should paste.
8. Now try pasting onto the same subproject on the row below. The application crashes.
Thanks again for your reply,
Aldo

Project 2010 Trial - Enterprise Global File permissions problem

Hi,
I recently installed Project 2010 Server Trial version. The web fronted work but when i try with Project 2010 Profesionnal client, i got this error message :
"No permissions to read Project Server Enterprise Global File.
The Project Server Enterprise Global could not be accessed. Contact your Administrator."
Anyone can help me ?
Regards

i have faced similar issue in Project Server 2013, and while troubleshooting the problem, i have found in the event logs the following error on the application server take place while trying to access the PWA with the Project Pro.
Application log Error with ID 8306 and Task Category Claims Authentication:-
An exception occurred when trying to issue security token: ID 3242: The security token could not be authenticated or authorized..
Resolution at my side:-
while troubleshooting it seems that resting IIS @ the WFE server solved the issue.
wish that it helps.
thx
Karim El Zarka, MCTS Sharepoint 2010 , MCITP SharePoint Administrator 2010 Whenever you see a reply and if you think is helpful, click "Vote As Helpful"! And whenever you see a reply being an answer to the question of the thread, click "Mark
As Answer

Sending e-mail alerts in Microsoft Project 2010

I'm using Microsoft Project 2010 in creating my project. While adding my tasks I want to be able to send an e-mail alert to my resources indicating a task is coming up or the task is overdue. What do I have to do?

Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription. This is a standard response I’ve written up in advance to help many people (thousands, really.)
who post their question in this forum in error, but please don’t ignore it. The links I share below I’ve collected to help you get right where you need to go with your issue.
For technical issues with Microsoft products that you would run into as an
end user of those products, one great source of info and help is
http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here:
http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx
For Technical issues with Microsoft products that you might have as an
IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at
http://social.technet.microsoft.com/forums/en-us, and search for your product name.
For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at
http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.
If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here:
http://community.dynamics.com/
If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize! Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots
of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing.
If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you! It’s called the Where is the forum for…? forum and it’s here:
http://social.msdn.microsoft.com/forums/en-us/whatforum/
Moving to off topic.
Thanks, Mike
MSDN and TechNet Subscriptions Support <br/> Read the Subscriptions <a href="http://blogs.msdn.com/msdnsubscriptions">Blog! </a>

Project 2010 Crashes

Hi,
I've been having this issue to export to PDF from Project 2010 (Std Ed - 32 bit). It just hangs and no response for ever (not responding mode)
I searched for fixes, but no luck so far and i also contacted vendor who purchased the software for our company and he does not seem to answer it. Lost all my hope and i run to people when ever i need to export to PDF version.
As i last resort, i'm here..could someone suggest how to fix this? Do i've to install any Service pack?
I tried the options that MVP Sapna mention in a thread and no luck - https://social.technet.microsoft.com/Forums/en-US/f2a7c40d-c5b4-4194-97cc-addc5703112f/project-professional-2010-crashes-when-saving-to-pdf-format?forum=projectprofessional2010general
Appreciate your speedy response on this.

Hi Shyam,
First of all, if not done, I'd suggest you to install the
SP2. Then try to repair Project from the control panel. Finally, does it happen for all projects, or just specific project(s)?
Hope this helps,
Guillaume Rouyre, MBA, MVP, P-Seller |

There was a problem sending the command to the program when opening Microsoft Project 2010 files

When opening MS Project 2010 files from the file and print server, I receive "There was a problem sending the command to the program." Copy the same file to my local drive and the file opens fine. This can be repeated by several other
users. Created a simple project file and once the size hit 1 MB, the error appeared. The error appears on all files over 1 MB.
I am a domain admin, so it is not a rights issue. This does not seem to be a network latency issue, the file copies extremely fast.
Any ideas?

This message appears to be caused by Windows Explorer trying to send old-fashioned DDE messages to the Application.
Since MS Project has no "Ignore DDE messages" setting you might want to go change the compatibility settings for WinProj.EXE (and any shortcut to it) to Windows 7 or greater. Hopefully then Windows Explorer will stop trying to send DDE messages.
Another possible culprit is older versions of the WinZip explorer extensions - I would disable them as well.
Good luck,
James.
James Boman - http://www.boman.biz Software Consultant for IPMO - http://www.ipmo.com.au

Ms project 2010 is crashing again and again due to different activities .

Many Ms project users of our company facing below issue:
We also have service pack 1 installed as well as Cummulative Update (14.0.6137.5000).
When they change the date of any task or enter new task. Ms Project 2010 is crashed or any other activity. e.t.c
Wheather Ms Project is connected with Project Server or we are doing locally and open new project.
Is this microsoft bug or what is the solution of this .
If we check on google . There are many causes of this issue on net and many solutions.

John.Eddie,
In addition to Dale's advice on SP2, try following steps
Close Project Pro
Navigate to following path and rename existing Global.Mpt file
C:\Users\{User ID}\AppData\Roaming\Microsoft\MS Project\14\1033
Re-launch Project pro to validate the behavior.
Hrishi Deshpande Senior Consultant

Project 2010 Freezes when trying to print

Hello,
I'm having a issue with Project where files that have a fair to large amount of data in them (2-6mb) are unable to print from Project 2010 Standard x86. I am unable to even print to a file like PDF or XPS, each time I try to print the application freezes
and will remain not responding until closed.
This is happening even if I completely re-image the computer and re-install Project 2010. I know that it is not due to a corrupted file because I can still print the file from older computers with Project 2010 standard, which makes me believe that either
a new update or possibly some registry edit in my image is causing the issue.
If I try to save as PDF I get this error " the columns are too wide or too many columns to print per page". I get this error on pretty much any type of project file that has a normal amount of data in it.
Any help would be greatly appreciated it.

atylerblack,
First question, do you have SP2 installed? Maybe those older computers with Project 2010 are actually more updated than your current computer.
You might also look at the cumulative updates since SP2 to see if any fix printing issues. A reference for this information is: http://blogs.technet.com/b/projectsupport/p/msp10.aspx.
Are you able to print other files that aren't so large? You indicate you get an error message on any type of project that has a "normal" amount of data but we have no idea what you consider "normal".
John

Timescale issue in MS Project 2010

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