Tiny Picture

Solved "tiny picture" problem after many hours of frustration. This was no thanks to Toshiba's support. Nothing to refer to in "help" and nothing in the set-up guide that came with the TV and nothing to help with this problem on the Forum chat. Called tech support and got nowhere as we could only talk to an automated message device. When asked for the serial number we tried all numbers we could. There is a huge long number on the panel that came off the back of the TV (we have mounted the TV on wall so that panel was removed). As soon as I tried to input that number the Skype phone call to the support cut the call off!
Finally, we tried to go through the Reset procedure and even though we are using a television cable company, we had to state that we were using satelite in the reset procedure. This was one problem that kept us from getting through the reset procedure. Also, the reset procedure wants you to unplug the TV and then replug it in. Since the TV is huge and we were not willing to try to remove it from the wall to unplug it, we shut the breaker off and then turned it on again. This is crucial and this finally worked.
I am not happy with Toshiba's lack of information for troublshooting. I am not happy that I cannot get through on the phone to a human being and I think it would be really smart if they at least put the word SERIAL NUMBER beside the serial number and even perhaps put the number on the front of the TV so people don't need to remove a 55" or 65" TV from a wall to get that number!

I'm sorry about the problems you've been having. Could you give us a little more information? What was the problem you were having? What's the model number of your TV? What was the reset procedure you were following, and where did you find it?
There should have been a sticker on the side of the TV with the serial number and model number.
- Peter

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