Tip - how to collapse the Music Store banner

I was going to ask this as a question, as what I wanted seemed impossible. But when I finally discovered how to do it, it was so simple I would like to share this with other users.
Ever tried to get rid of the blue Music Store banner at the bottom of the screen? It eats into screen real estate and makes browsing long playlists more difficult.
In Preferences - in the very last set (Parental - where you wouldn't normally think to look) there is a check box, 'Disable Music Store'. Check that and hey! the blue banner disappears.
iMac G5 17" 1.5Gb RAM Mac OS X (10.4.7)

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(I would delete it but I can't find out how to do that either!)

Similar Messages

How long is the Music Store going to be down?

I've been using the iTunes music store for a couple years and now, just before I'm about to deploy and need to get a bunch of music, it shuts down. I haven't been able to get anything for 2-3 weeks.
I click on it and I get "iTunes could not connect to the Music Store. The Music Store is temporarily unavailable. Please try again later."
Is anyone else receiving that message?
I turned off both Windows (I run XP) and McAffee Firewalls, but had no effect. Neither did reinstalling iTunes. Currently on a LAN and have never had any issues with iTunes before.

I also tried checking for updates, but iTunes said the iTunes update server could not be contacted.

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Some of the information below has subsequently been summarized by turingtest2 in the post at https://discussions.apple.com/message/18842615
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was designed for you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/ - Mac & Windows
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

ITunes error message / "iTunes could not connect to the music store...

The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
Emily

Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

HT1727 My old computer died on me with no warning signs. I didn't know or need to copy my music to another computer. I would like to know how to get the music that I bought onto my new computer without having to buy it all again.

My old computer died on me with no warning signs. I didn't know or need to copy my music to another computer. I would like to know how to get the music that I bought onto my new computer without having to buy it all again. I just want to be able to get all of my music that I bought on itunes onto my computer. Right now the money ive spent is just gone and I have no music to show for it.

Go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Go through all the tabs to download again for free

For those experiencing problems connecting to the Music Stor

I sent the following comments through feedback to Apple:
Since upgrading to iTunes 6 I've lost the ability to connect to the Music Store. I can browse, but I can't buy anything. I get an error message (-9813). I went to discussions to see if I was the only one having this problem, but I see that many people are experienging it.
I went to iTunes support, and followed the troubleshooting steps stated there:
http://www.apple.com/support/itunes/musicstore/connect/
but it didn't work.
I then noticed that not only I wasn't able to connect to ITMS, but the same problem occurred when I tried syncing my computer with my iDisk (Through system preferences), and also when I tried to connect to home page through iPhoto, or when I try to backup to my iDisk (using Backup 3).
I first thought, as many in these discussions, that there is a problem with the Music Store, but I think the problem seems to be .mac related. And more precisely, with port 443, which is the port used for SSL and HTTPS connections.
Speaking of HTTPS, let me tell you that when I try to connect to a HTTPS site, like the Apple store, for example, I get a message stating that Safari doesn't recognize Apple's own certificate to grant access to that page.
I also thought the problem could be with my ISP, but I've been working with it for a long time now and never experienced a problem with it. Everything started happening after upgrading to iTunes 6.
I have no idea how to correct this problem, I believe I'm not the only one.
Juan

Try this
Cannot Access the Internet If Proxy Settings Are Incorrect
for the bar constantly loading, when that happens I click on the button to sign in (looks like an email address).

Accessing the music store in the first place

everytime i click "music store" on my list it goes to the music store, but when i enter a song in the search thing, it keeps saying that there are all of these different errors. So I wait and try later, it still doesn't work. This has been happening for a few days now and I'm getting a bit angry. What is going on here?

Here is how I fixed Error 5002. . .
I shutdown iTunes.
I logged into my .Mac account via Safari. I went into my profile and checked that the credit card info was up to date. (It was.) Then I logged out of .Mac.
I reloaded iTunes. I went back to purchase Lost video. I logged in and it directed me to a screen telling me that my credit card info was about to expire. It was not. . the card was good for several more years but. . . .
. . . it need that security code on the back of the credit card. I put that in and then hit OK. It updated my profile.
I then went back in hit "Buy' again and it started to download. Took all of 1 minutes on work Broadband.
Hope this helps. . . .

'Cannot connect to the Music Store'

Apologies for previously posting this problem in someone else's thread.
I seem to be having a similar problem to a lot of people. I bought a new computer about a year ago, my iPod and iTunes work fine, and I was previously able to use the Music Store on my old computer. However, when I try to connect to it now, it says 'Error - cannot connect you to the music store. Check your internet connection is active and try again'.
I have the internet connected whenever I try this, I think I understand how firewalls work as I have tried to find the problem (and failed!) but didn't want to do anything without checking it first.
When I insert a CD to import into my library, the 'Gracenote' thing doesn't give me the names of the tracks. Similarly, it says to check my internet connection is active. My computer meets all of the requirements for iTunes mentioned on the Apple site, I have broadband and use Windows.
Any assistance on this matter would be greatly appreciated.
Dell Windows XP

Any other ideas?
hmmmm. i'm getting over to the "using itunes music store" forum more frequently these days, but i'm not as good at some of the subtler problems as some of the people who spend more time there. if you don't get many more replies here, try reposting over in that forum. it would help provide context if you put a link in that post back to this thread. there's instructions in here:
sysop, "Stylize Your Posts (The Editor)", 08:41am Aug 4, 2000 CDT
love, b

What is a "browser redirect" ? Why can't I access the music store?

Hi,
I just posted a message about not being able to access the music store. I said reconnect when I mean redirect.
Does anyone know what's going on and why I can't I access the music store? I was able to get on 3 days ago. Thanks to all who can tell me something.
This is REALLY starting to irritate me.
Saradonna

I am also becoming very frustrated. I am new to this forum but after spending the better part of my day off trying to figure out how to make this work I have hit the wall. It strikes me that this should be much easier to access considering that we are looking to spend money. Does apple not want my money? I have tried everything that was recommended in all the sites I have been directed to, to no avail. I am not a computer whiz, so I need specific and simple answers as to how to fix this. I have never been able to access the music store, and each time I try I get the white screen, and a perpetual connection bar. I then have to close iTunes, and reboot my computer to be able to access it again. HELP ME PLEASE!!!
hp Windows XP service pack 2

I have I tunes installed on Windows 7 but cannot access the music store to purchase. Set up an account but cannot access that now. Suggestions?

Can someone give me some feedback on how to access the itunes store from my itunes music library using Windows 7 operating platform? Sometimes nothing happens. Other times rectangular boxes appear on top half of screen and words like "Today's Music" and song names appear but then computer locks. Other times the bar across the top acts like it is accessing the store but nothing opens.

How to get iTunes Store to Work with Windows 7
First, Remove all iTunes and supporting software – and all “remnants” using Revo Uninstaller. Ensure you set Revo Uninstaller on its “Advanced” setting.   You should be able to download a Revo trial software version at no cost. Recommend one follow the directions posted at this website:   http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-so ftware-from-a-windows-computer/
The goal/intent of these directions/procedures is to ensure complete removal of all iTunes and its supporting software. Make sure you get all of it, or you will end up repeating this lengthy procedure.
Next, before reinstalling iTunes:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
netsh winsock reset, hit enter, restart PC.
After this procedure, then reload the latest version of iTunes Software and see if you can access the iTunes Store.
If the iTunes Store does not open or completely open after installation, then run this procedure:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
netsh winsock reset, hit enter, restart PC, open iTunes… then open iTunes Store (yes, this is a repeat of the command line you ran prior to installation).
After this procedure, you may find the iTunes Store’s “initial page” will open. However, you may not be able to access any music within the iTunes store…   Ensure you are logged in with your name and password…
Once you know you are logged in with your name and password, then:
On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
But wait, there’s more! Now you need to go to the “Edit Button” of iTunes and select “Parental”.   Under “Parental”, check “Allow access to iTunes u” and then ensure iTunes Store is “unchecked”, then press “OK” to ensure this configuration “takes”. Then, stop and restart iTunes. You should now have a smooth running version of iTunes with full access to the iTunes store. If not, then please modify these directions for those requiring a solid solution. Thanks

Enabling Javascript in the Music Store

Hi All
I have a problem with the music store at the moment, it keeps saying that it can't run without javascript enabled in internet explorer and it then tells me how to enable it in internet explorer. I have followed its instructions and my java script was already enabled. I tried reinstalling nokia music and it still comes up with the error.
Does anyone have any suggestions how I can fix this problem??
Cheers
Will

Did you manage to fix this? I know someone with the same problem so would be interested if anyone has a solution

Cannot sign into the music store.

When I try to log into the iTunes music store I get a window saying "Accessing music store", but it doesn't get past this stage. Does anybody know how to fix it?

If you are on dial-up, turn off the web accelerator
software.
how do you disable the web accelerator software? excuse my ignorance! I have never been able to access the music store, and have just downloaded the new version of itunes. I then was able to access the store once, and now am back to the same problem... Just says 'accessing music store' and it never does! please help, thanks!!!

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