Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone!

Here are a few tips that may help if your PC is unable to detect your BlackBerry smartphone!
1.    Install the desktop manager software – when installing the Desktop Manager software that came with your device be sure to Not have the BlackBerry connected to the computer during this process.
2.    Always use the USB ports from the back of the computer; never use a USB hub or a docking station USB port.
3.    If you have another UBS cable you can try doing that to make sure it is not the cable causing the issue.
4.    If you are using a laptop computer disable the power management settings. 
    a.    For Windows-XP and Vista do the following to disable power management on the USB ports
        i.     On the computer, right-click My Computer and select Properties.
        ii.    Click the Hardware tab, and then click Device Manager.
        iii.    Expand Universal Serial Bus controllers.
        iv.    Right-click the USB Root Hub and select Properties.
        v.     Click the Power Management tab, and clear the Allow the computer to turn off this device to save power check box.
        vi.    Click OK.
        vii.    Repeat steps i. through vi. for each USB Root Hub listed in BlackBerry Device Manager.
5.    If you have uninstalled and reinstalled the Desktop Manager Software trying using the following knowledge base article to do a “clean uninstall” of the software. http://www.blackberry.com/btsc/KB02206
6.    The existing USB driver installed is for an earlier model of the BlackBerry smartphone.
    a.    Manually upgrade the USB driver for the BlackBerry smartphone by completing the following steps:
        i.     Right-click My Computer and select Properties > Hardware > Device Manager.
        ii.     Under Universal Serial Bus Controllers, verify that the BlackBerry smartphone is found.
        iii.    If an exclamation mark is displayed, right-click the BlackBerry smartphone and select Update Driver.
        iv.    If the Hardware Update Wizard prompts you to use Windows Update, select No not this time and click Next.
        v.     Choose Install from a list or specific location and click Next.
        vi.    Choose Don't search. I will choose the driver to install and click Next.
        vii.    Click Have Disk and then choose Browse.
        viii.   Browse to C:\Program Files\Common Files\Research In Motion\USB Drivers.
        ix.    Double-click on RimUsbNT.inf, click OK, and then click Next.
7.    If you have another PC try using that PC to see if you able to get the device connected
8.    If you do not have another PC then try creating a new user account on the PC and then install the Desktop Manager software on that new profile.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

There is also some great info in the below thread 
http://supportforums.blackberry.com/t5/BlackBerry- Desktop-Software/Desktop-Manager-quot-disconnected -quot-and-I-can-t-get-rid-of/m-p/506238/highlight/ false#M16105
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • Blackberry Desktop Manager won't read Blackberry Torch

    I've been having trouble with my Blackberry Torch as my computer will not recognize it in Blackberry Desktop Software. It's actually very wierd because I will plug my phone in to a USB port and the port will charge the phone, but nothing else happens. The reason why this is weird because I've had it work for a long time and then one day, it just didn't work any more. I've done every type of trouble-shooting listed in the Help menu including rebooting the computer/phone, replacing the cable, re-downloading the software, etc etc. I've also been able to connect the phone using Bluetooth, but unfortunately I was limited with what I could do with that connection (ie. I couldn't tranfer any music/media).
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    VertNellie wrote:
    I'm having the same exact problem and I have done each and every troubleshooting tip, and nothing has worked. Any other suggestions?
    Hi and Welcome to the Community!
    Here is something you should first perhaps try, before those tricks. The simplest way is to, on a PC (you cannot do this on MAC):
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    http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
    KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
    KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
    KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
    KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
    KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
    KB02640 Troubleshooting USB connections
    KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
    KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
    KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
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    KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
    KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
    KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
    http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
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    Hopefully something there is helpful!
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Blackberry desktop manager wont detect blackberry

    i have looked everywhere for a solution to my problem and i simply cannot find a fix. my blackberry curve 8520 wont connect to my desktop manager. i have tried everything i could think of however nothing has proven successful.
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    Hi and Welcome to the Forums!
    Here is the list of troubleshooting articles...hopefully something will be useful:
    http://supportforums.blackberry.com/t5/BlackBerry-​Desktop-Software/Tips-for-getting-BlackBerry-Deskt​...
    KB02640 Troubleshooting USB connections
    KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
    KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
    KB00019 No PIN displayed in BlackBerry Desktop Redirector
    KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
    KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
    KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
    http://supportforums.blackberry.com/t5/BlackBerry-​Desktop-Software/Desktop-Manager-quot-disconnected​...
    Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
    Apologies in advance if this is redundant.
    Hopefully something there is helpful!
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • How do I change settings so Blackberry desktop manager doesn't open when I start my computer??

    I want the desktop manager to open when I ask it to, or else to open automatically when I connect my phone to the computer by USB.  Currently, it opens when I start my computer.  I would greatly appreciate any help with this.

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    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • Looking for Link to Blackberry Desktop Manager 6 for PC

    Can anyone help me out with a link to Blackberry Desktop Manager 6 please as I cannot get Desktop 7 or 7.1 to work with my Windows 7 computer.

    Hello,
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BlackBerry Desktop Manager for Mac won't remember my sync preferences

    Each time I close BlackBerry Desktop Manager for Mac I and reopen it, I have to set all of my preferences for syncing my Calendar and Contacts again.  The software remembers my selections as long as I don't quit the application, but once I quit it and reopen it they are gone.
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    despite posts to the contrary there is a big compatibility problem with Apple LION and Blackberry Desktop manager.
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    Come on BLACKBERRY - sort it out
    YOUR SHARE PRICE AND SALES DATA ARE TELLING YOU THAT CUSTOMERS ARE VOTING WITH THEIR FEET. I DON'T WANT TO LEAVE BB AS I USE THEM FOR MY BUSINESS.
    GET ON TOP OF THE ISSUE - PLEASE

  • Blackberry Desktop Manager for 8320 - OS 4.5.0.124

    hey guys...please help me..i'm trying to download blackberry desktop manager for my 8320 for os 4.5.0.124 but just confuse which version to download..?? I forgot what i had the last time. thanks!!
    MHOESAIN

    Hi there!
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    KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
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    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

    ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing.  Please launch a new iCal and create a new calendar".  How do I fix this?  I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program.  Help

    I'll try to help...first you did not provide any pertinent information for troubleshooting:  Mac OS, device, device OS...
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  • New BlackBerry Desktop Manager software for Mac

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  • Mac version of BlackBerry Desktop Manager KB articles

    The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
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    KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
    KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19151 - Faster Synchronization and Safer Synchronization options in  BlackBerry Desktop Manager version 1.0 (for Mac OS)
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    KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
    KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
    KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
    KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
    KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
    KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
    KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
    KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
    KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
    KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
    KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
    KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
    KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
    KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
    KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
    KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
    *** We will continue to add more as they become available.
    Message Edited by FozzyBear on 10-02-2009 09:35 PM
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

    I think you're going to have a problem with that.  http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
    Try BlackBerry support  >  BlackBerry Support

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    d - if file is missing or a different version is installed
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    m - all required computer-specific registry entries (default)
    s - all existing shortcuts (default)
    v - runs from source and recaches local package
    Setting Public Properties
    [PROPERTY=PropertyValue]
    Consult the Windows ® Installer SDK for additional documentation on the
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    Copyright © Microsoft Corporation. All rights reserved.
    Portions of this software are based in part on the work of the Independent JPEG Group.

    Hi and Welcome to the Community!
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    KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
    Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BlackBerry Desktop Manager on Mac OS 10.4.11

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    please search the fine web :
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    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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