Tips for troubleshooting crashes?
TCS 2
Robohelp 8.0.2
I just created a Robohelp template from a project with a Framemaker booked linked in. I deleted the book from the project before running the script which creates a new template. Robohelp crashes after I created a new project based on the new template and linking the same Framemaker book. Subsequent attempts to open the new project result in a RH crash
I had problem a few weeks back while deleting the framemaker book from an earlier project i had wanted to use for creating a template.
I would be grateful if there are any checks and steps which can be taken to troubleshoot these RH crashes. Looking through the forum i see mention of the CPD and XPJ files but really not sure what i should do about these and whether it is good practice or not to tamper with these.
I have seen many different RH crashes since working with it a couple of months ago so some structured steps for troubleshooting crashes would be a great help.
Can anyone suggest some self-help steps that can be taken to address crashes?
TIA
Rob
The Nvidia driver issue that seemed to be happening with CS 5 10.6.4 seems to be exactly what I am having but I have 10.6.8 and CS 5.5.
Issue Here:
http://forums.adobe.com/message/3067743
Any work arounds? Anybody else having this issue?
Working without open GL sucks, but is better then not working at all.
Is there a different video card on the market that anybody would suggest? I am in the market anyway...I do mainly working in MAYA and AE, I know the graphic cards have come along from two years ago...
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Firefox opens up with an "unable to connect" message; it also says it cannot establish a connection to the server with these three bullets: 1) The site could be temporarily unavailable or too busy. Try again in a few moments.
2) If you are unable to load any pages, check your computer's network connection.
3) If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
I have tried to do all of the tips that you have on your website for troubleshooting and nothing seems to work. I know it is not my Internet connection because my roommates can get on Firefox without a problem and my Internet Explorer opens just fine.
== This happened ==
Every time Firefox opened
== I wanted to do homework last night. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; FunWebProducts; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 1.1.4322; Tablet PC 2.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; AskTbARS/5.8.0.12304)Ccote15-
If your iPad is defective and is still under warranty, you can take it to an Apple Authorized Repair Center and get it fixed. If you are worried about a defective replacement, then a repair may be a better way to go. <Apple Authorized Repair Centers>
Personally, I would prefer getting a replacement. You read about many defects here in this forum, but they only represent a tiny percentage of all iPads sold.
Fred -
Not exactly PP, but relevant for troubleshooting crashes. PSU woes.
This is not directly related to PP, but the following may help you if you encounter inexplicable hangs or crashes while editing.
On an older system I had the following symptom: While editing I would get sudden MFT warnings, system freezes, no more mouse or keyboard response, utterly unresponsive behavior, that could only be remedied by pressing the reset button. The system could work for days without trouble, then suddenly start acting up, where the reset button was not enough. You had to power off, wait a minute, and boot again. Often during POST the system had trouble finding all disks, requiring numerous power off-on sequences and usually with the BIOS stating "overclocking failed. press F1 to enter setup". Overclocking was never used and the BIOS settings confirmed that, OK F10 to save the settings and voila, back to work. And it could be good for days or happen again half an hour later.
WHAT THE F*** IS GOING ON HERE, I wondered. Is it one of my disks going bad because of the MFT errors, is it some resident process causing havoc? Whatever it was, I needed to figure it out, because it seriously hampered my editing, especially since the problems caused checkdisk to run at boottime, which often came up with a lot of errors.
It took a lot of digging, trying this and that, reseating cables, checking disks etc. but what it boiled down to was:
b Power Supply Unit PSU
In this case on the 5V rail. With a number of disks in the system, a couple of externals, a multicard reader and a number of other USB devices the 5V rail was causing problems. The peak pulse at start up was overloading the 5V rails, to a large extent due to capacitor aging during the years this PC has been in operation, often 24/7. The temporary solution was to turn off the card reader and the external disks during start up and turning them on at a later moment.
Meanwhile I was already looking at a new system and based on reviews I had at the top of my list the Enermax Revolution 85+, a 1050W PS that was lauded for its build quality, stability, efficiency and robustness. Until I checked the amperage on the various rails. Just calculating the power requirements, 1050W was sufficient for this new system. However, with the number of disks, DVD/BR burners and other components a more precise analysis showed that I needed a 30A 5V rail and the Enermax only delivers 25A. So no go.
The lesson behind this for anybody experiencing strange hang ups or mysterious crashes can often be found in a power supply that is not up to the task required. Notice, it may have been good when you bought it, but in the meantime you may have added components, requiring more power and while the PS ages, its power dimishes due to capacitor aging. Like humans lose strength when they grow older.
I strongly advise checking your PS on the stated capacity on the various rails and compare that to the results from
eXtreme Power Supply Calculator Pro
. The cost of around $ 10 for this program are easily worth it, if you can see what is required on the various rails and prevents you from buying one with the wrong specs in your situation, like the example I mentioned above.
I hope this helps troubleshooting and selecting new PS.Harm,
Good to know and thank you for sharing. Just had a 2 year old PS go out with "bang," and am awaiting a replacement. Your comments on the added devices is very good, as is the aging of the PS itself.
I'll also take you up on the calculator program, just to keep tabs on my other computers.
Thanks for taking the time,
Hunt -
I can not do the update , what should I do to fix this error ?
"There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanksHi,
Please refer to the help document below:
Error downloading, installing, or updating Creative Cloud applications
Regards,
Sheena -
There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.
Thank you for the update Dlawrenceusa. I would recommend reviewing the installation logs for the updates that are failing to apply to determine the exact cause of the failure. You can find details on how to locate and interpret the installation log files at Creative Cloud Help / Troubleshoot install issues with log files | CC. You are welcome to post any specific error messages you discover to this discussion.
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How to create new user, with same personal files, for troubleshooting?
I cannot find this answer in "Finder Help", nor in the Community discussions thus far. What I must do to troubleshoot the spinnign beach ball: My next step: I must troubleshoot my friend's iMac running Mac O.S 10.6.8 by setting up a new user, called "Test". This I can do easily. However, what I am unsure of is this: as this "new user", actually just me as a tester, I must be able to access the same email, Word files, Desktop, photos, etc. that I used to access. How, then? Copy all into a shared folder or what? There must be a less cumbersome way. I do NOT wish to delete anything. Of course, I have justmade a perfect backup of everything on my hard drive. Please advise re my next step: sharing the "User" little house files, with myself, as the new, possilbly temporary, user. Thank you so much, anyone and everyone!
You shouldn't do any of that for troubleshooting. The test user account should be pristine. If you copy stuff from the old account, then you also copy whatever is causing a problem.
Just use the Accounts/Users & Groups preferences to create a second user called, "test." Make this user an admin user. Then log out of the old account and log into the new one. That's it. You can still access and use applications in the Applications folder if you need to test third-party applications.
We could be more helpful if you explain just what you need to troubleshoot. If just the spinning beachball is your issue, then visit The XLab FAQs and read the FAQ on resolving the SBOD problem.
If the computer is simply running slowly then read the following:
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
my iphone 4 lock button does not work, i turned it off using assesive touch, now it wont turn back on? got any tips for fixing this problem!
Hi, braidenwhitesidemate.
Thank you for visiting Apple Support Communities.
I would recommend going through the steps in the article below. If the issue persists, see the section labeled Issue not resolved.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Cheers,
Jason H. -
Each time i order a book, it says "network connection not available". Any tips to troubleshoot?
Each time I try to order a book, it says "network connection not available". Any tips to troubleshoot?
As the error message says, you computer cannot connect to the network.
It is difficult for us to give advice since we do not know your network setup. Try the network diagnostics utility:
Open System Preferences -> Network ;
At the bottom of the window is a button labelled "Assist me", press it, then in the drop down panel press "Diagnostics" and inspect your network status. -
Tip for ALL Graphics cards running under Windows
PLEASE STICKY THIS
This is a really useful tip for anyone running windows ME or XP.
It doesn't matter what card your installing and it really helped me out once.
Use System Restore
System restore is a simple utility Microsoft came up with for things like registry changes or putting new hardware/software in.
All you have to do is:
1. Set up system restore to monitor the hard drives or partitions you want it too. This can simply be done by going to start>all programs (or program files)>accessories>system setup>system restore. Once the window has opened choose system restore settings and from here you can change what hard drives are monitored and how much disk space restore can use.
2. Before you make a change to your card (whether it be drivers or putting a card in) open up system restore as in step '1' but choose create restore point. The system may hang for a minute then you will be told a restore point has been made.
3. Now any change you make to anything to do with the operating system will be noted by windows and the unchanged vesion will be kept in that hard drive space you specified in step '1'
4. Should the drivers screw up your system you can boot in safe mode (by hammering F8 between POST and OS loading screen) and when a dialog box comes up saying you have started in safe mode choose to run system restore.
NOTE: BIOS changes can NOT be undone in system restore, and if your computer won't boot at all your ed!!!
System restore should not be used if your computer is running ok, or if you can resolve the issues by changing drivers, using system restore can bring back spyware, viruses and trojans! If there is a power failure or your PC crashes when running system restore yu may need to format your hard drive.Quote from: ratkid132 on 08-April-05, 02:31:10
This is a really useful tip for anyone running windows 2000 or XP.
It doesn't matter what card your installing and it really helped me out once.
Use System Restore System restore is a simple utility Microsoft came up with for things like registry changes or putting new hardware/software in.
System Restore is only available in Windows XP.
Most video driver related problems can be solved by uninstalling the old drivers, rebooting, and cancelling the "found new hardware" dialog before running the new driver installer. -
Jabber for windows - crashes on start up
CUCM 7.1.3
Windows 7 32 bit
Cisco Presence 8.0.2.10000-30
- these are in the application event log
Log Name: Application
Source: MsiInstaller
Date: 6/27/2012 10:43:19 PM
Event ID: 11729
Task Category: None
Level: Information
Keywords: Classic
User: WGL\bfairchild
Computer: CORPLAPR8YK305.corp.wgtnet.com
Description:
Product: Cisco Jabber -- Configuration failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11729</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-06-28T02:43:19.000000000Z" />
<EventRecordID>35189</EventRecordID>
<Channel>Application</Channel>
<Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
<Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
<Data>Product: Cisco Jabber -- Configuration failed.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B45353431313243312D463832412D343834372D383633312D4341313833384541353442347D</Binary>
</EventData>
</Event>
Log Name: Application
Source: MsiInstaller
Date: 6/27/2012 10:43:18 PM
Event ID: 11706
Task Category: None
Level: Error
Keywords: Classic
User: WGL\bfairchild
Computer: CORPLAPR8YK305.corp.wgtnet.com
Description:
Product: Cisco Jabber -- Error 1706. No valid source could be found for product Cisco Jabber. The Windows Installer cannot continue.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11706</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-06-28T02:43:18.000000000Z" />
<EventRecordID>35188</EventRecordID>
<Channel>Application</Channel>
<Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
<Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
<Data>Product: Cisco Jabber -- Error 1706. No valid source could be found for product Cisco Jabber. The Windows Installer cannot continue.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B45353431313243312D463832412D343834372D383633312D4341313833384541353442347D</Binary>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-RestartManager
Date: 6/27/2012 10:43:15 PM
Event ID: 10000
Task Category: None
Level: Information
Keywords:
User: WGL\bfairchild
Computer: CORPLAPR8YK305.corp.wgtnet.com
Description:
Starting session 0 - 2012-06-28T02:43:15.619915900Z.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" />
<EventID>10000</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-06-28T02:43:15.620916000Z" />
<EventRecordID>35187</EventRecordID>
<Correlation />
<Execution ProcessID="8160" ThreadID="8616" />
<Channel>Application</Channel>
<Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
<Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<UserData>
<RmSessionEvent xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/">
<RmSessionId>0</RmSessionId>
<UTCStartTime>2012-06-28T02:43:15.619915900Z</UTCStartTime>
</RmSessionEvent>
</UserData>
</Event>
Log Name: Application
Source: MsiInstaller
Date: 6/27/2012 10:43:15 PM
Event ID: 1040
Task Category: None
Level: Information
Keywords: Classic
User: WGL\bfairchild
Computer: CORPLAPR8YK305.corp.wgtnet.com
Description:
Beginning a Windows Installer transaction: {E54112C1-F82A-4847-8631-CA1838EA54B4}. Client Process Id: 8400.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1040</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-06-28T02:43:15.000000000Z" />
<EventRecordID>35186</EventRecordID>
<Channel>Application</Channel>
<Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
<Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
<Data>{E54112C1-F82A-4847-8631-CA1838EA54B4}</Data>
<Data>8400</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: MsiInstaller
Date: 6/27/2012 10:43:14 PM
Event ID: 1001
Task Category: None
Level: Warning
Keywords: Classic
User: WGL\bfairchild
Computer: CORPLAPR8YK305.corp.wgtnet.com
Description:
Detection of product '{E54112C1-F82A-4847-8631-CA1838EA54B4}', feature 'Cisco_Jabber_Files' failed during request for component '{14F2AABC-F10C-4DE6-BC0E-28ED6D7F8508}'
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1001</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-06-28T02:43:14.000000000Z" />
<EventRecordID>35185</EventRecordID>
<Channel>Application</Channel>
<Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
<Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
<Data>{E54112C1-F82A-4847-8631-CA1838EA54B4}</Data>
<Data>Cisco_Jabber_Files</Data>
<Data>{14F2AABC-F10C-4DE6-BC0E-28ED6D7F8508}</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: MsiInstaller
Date: 6/27/2012 10:43:14 PM
Event ID: 1004
Task Category: None
Level: Warning
Keywords: Classic
User: WGL\bfairchild
Computer: CORPLAPR8YK305.corp.wgtnet.com
Description:
Detection of product '{E54112C1-F82A-4847-8631-CA1838EA54B4}', feature 'Cisco_Jabber_Files', component '{826A7892-74F0-481D-B5F2-3F733F91DB81}' failed. The resource 'C:\Program Files\Cisco Systems\Cisco Jabber\JabberMeeting\DesktopShare\atgpcdec.dll' does not exist.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1004</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-06-28T02:43:14.000000000Z" />
<EventRecordID>35184</EventRecordID>
<Channel>Application</Channel>
<Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
<Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
<Data>{E54112C1-F82A-4847-8631-CA1838EA54B4}</Data>
<Data>Cisco_Jabber_Files</Data>
<Data>{826A7892-74F0-481D-B5F2-3F733F91DB81}</Data>
<Data>C:\Program Files\Cisco Systems\Cisco Jabber\JabberMeeting\DesktopShare\atgpcdec.dll</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
</EventData>
</Event>Hi,
Jabber is attempting to repair itself from a conflict with the WebEx productivity tools. However, it is looking for the original install file (.msi), cannot find it and therefore the repair fails. To work around this problem you need to:
1 - Download the same version of CiscoJabberSetup.msi that is installed. You can check the version by finding CiscoJabber.exe in your Program Files directory, right click, Properties and on the Details tab there is a product version.
2 - Copy this file to the location fro which you previously installed Jabber. For example, if you downloaded the .msi to your desktop previously, do the same here again. If you got this update as part of an auto update, then copy the file to "%temp%".
3 - Launch Jabber - it should successfully repair itself and launch.
Thanks,
Rob. -
# This file is in the UTF-8 encoding
[Strings]
# LOCALIZATION NOTE (isRTL):
# Leave this entry empty unless your language requires right-to-left layout,
# for example like Arabic, Hebrew, Persian. If your language needs RTL, please
# use the untranslated English word "yes" as value
isRTL=
CrashReporterTitle=Crash Reporter
# LOCALIZATION NOTE (CrashReporterVendorTitle): %s is replaced with the vendor name. (i.e. "Mozilla")
CrashReporterVendorTitle=%s Crash Reporter
# LOCALIZATION NOTE (CrashReporterErrorText): %s is replaced with another string containing detailed information.
CrashReporterErrorText=The application had a problem and crashed.\n\nUnfortunately the crash reporter is unable to submit a report for this crash.\n\nDetails: %s
# LOCALIZATION NOTE (CrashReporterProductErrorText2): The first %s is replaced with the product name (i.e. "Firefox"), the second is replaced with another string containing detailed information. These two substitutions can not be reordered!
CrashReporterProductErrorText2=%s had a problem and crashed.\n\nUnfortunately the crash reporter is unable to submit a crash report.\n\nDetails: %s
CrashReporterSorry=We're Sorry
# LOCALIZATION NOTE (CrashReporterDescriptionText2): The %s is replaced with the product name.
CrashReporterDescriptionText2=%s had a problem and crashed.\n\nTo help us diagnose and fix the problem, you can send us a crash report.
CrashReporterDefault=This application is run after a crash to report the problem to the application vendor. It should not be run directly.
Details=Details…
ViewReportTitle=Report Contents
CommentGrayText=Add a comment (comments are publicly visible)
ExtraReportInfo=This report also contains technical information about the state of the application when it crashed.
# LOCALIZATION NOTE (CheckSendReport): The %s is replaced with the vendor name.
CheckSendReport=Tell %s about this crash so they can fix it
CheckIncludeURL=Include the address of the page I was on
CheckSendEmail=Email me when more information is available
EmailGrayText=Enter your email address here
ReportPreSubmit2=Your crash report will be submitted before you quit or restart.
ReportDuringSubmit2=Submitting your report…
ReportSubmitSuccess=Report submitted successfully!
ReportSubmitFailed=There was a problem submitting your report.
ReportResubmit=Resending reports that previously failed to send…
# LOCALIZATION NOTE (Quit2): The %s is replaced with the product name.
Quit2=Quit %s
# LOCALIZATION NOTE (Restart): The %s is replaced with the product name.
Restart=Restart %s
Ok=OK
Close=Close
# LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1
CrashID=Crash ID: %s
# LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details.
CrashDetailsURL=You can view details of this crash at %s
ErrorBadArguments=The application passed an invalid argument.
ErrorExtraFileExists=The application didn't leave an application data file.
ErrorExtraFileRead=Couldn't read the application data file.
ErrorExtraFileMove=Couldn't move application data file.
ErrorDumpFileExists=The application did not leave a crash dump file.
ErrorDumpFileMove=Couldn't move crash dump.
ErrorNoProductName=The application did not identify itself.
ErrorNoServerURL=The application did not specify a crash reporting server.
ErrorNoSettingsPath=Couldn't find the crash reporter's settings.
ErrorCreateDumpDir=Couldn't create pending dump directory.
# LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name.
ErrorEndOfLife=The version of %s you are using is no longer supported. Crash reports are no longer being accepted for this version. Please consider upgrading to a supported version.I think you may have pasted the wrong thing into the Description.
To try and resubmit a pending report (for example if you lost your internet connection):
#Go to about:crashes in the location bar
#Click the latest report link to resubmit it
If there isn't a pending crash report listed, I'm afraid you may be out of luck for that crash report. -
Skydrive for Mac crashes immediately after launch
Skydrive for Mac crashes immediately after launch
Hi and thanks in advance for your help.
Recently when I launch Skydrive on Mac 10.8.3 it quits 2 seconds after launch. If I disconnect the internet connection Skydrive won't quit but the icon remains greyed out and the app waits for internet connection. If I switch to Guest user Skydrive launches properly.
Below are the things I have done but none have solved the problem:
Deleted and reinstalled Skydrive (deleted using Cleanapp)
Cleaned up the Mac using Onyx
Reset PRAM
Repaired permissions
Checked Disk for errors
Removed the Skydrive folder that syncs
Removed all Login Items under Users and Groups
Disabled firewall
Added Skydrive in Firewall Options
Installed the previous version of Skydrive
Temporarily changed all the privileges of the app to Read and Write.
And here is the error log:
Process: SkyDrive [604]
Path: /Applications/SkyDrive.app/Contents/MacOS/SkyDrive
Identifier: com.microsoft.skydrive-mac
Version: 17.0 (2004.1119)
Code Type: X86-64 (Native)
Parent Process: launchd [162]
User ID: 501
Date/Time: 2013-04-17 13:25:52.741 +0100
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Crashed Thread: 6 Heartbeat
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff83f4a686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff83f49c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8bda0233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8bda5916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8bda50e2 CFRunLoopRunSpecific + 290
5 com.apple.HIToolbox 0x00007fff8454deb4 RunCurrentEventLoopInMode + 209
6 com.apple.HIToolbox 0x00007fff8454dc52 ReceiveNextEventCommon + 356
7 com.apple.HIToolbox 0x00007fff8454dae3 BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x00007fff899d6563 _DPSNextEvent + 685
9 com.apple.AppKit 0x00007fff899d5e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
10 com.apple.AppKit 0x00007fff899cd1d3 -[NSApplication run] + 517
11 com.apple.AppKit 0x00007fff89971c06 NSApplicationMain + 869
12 com.microsoft.skydrive-mac 0x00000001064dd197 main + 207
13 com.microsoft.skydrive-mac 0x00000001064d5a34 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff83f4cd16 kevent + 10
1 libdispatch.dylib 0x00007fff85049dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff850499ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff83f4c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c242f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c242d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c22d1d1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff83f4c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c242f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c242d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c22d1d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff83f4c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c242f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c242d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c22d1d1 start_wqthread + 13
Thread 5:: BiciExperienceQueueTimer
0 libsystem_kernel.dylib 0x00007fff83f4a686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff83f49c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8bda0233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8bda5916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8bda50e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x00007fff8d991f5e -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268
6 com.microsoft.MSCommon 0x000000010657fa6f -[MSTimerThread main:] + 286
7 com.apple.Foundation 0x00007fff8d98ccd2 __NSThread__main__ + 1345
8 libsystem_c.dylib 0x00007fff8c2407a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c22d1e1 thread_start + 13
Thread 6 Crashed:: Heartbeat
0 com.microsoft.MSSyncEngine 0x0000000106a128a2 AssertWorker(bool, wchar_t const*, unsigned int, char const*, wchar_t const*, wchar_t const*, ...) + 785
1 com.microsoft.MSSyncEngine 0x00000001069fe1f7 getStrConfigVal(_ConfigFile*, wchar_t const*, wchar_t const*) + 208
2 com.microsoft.MSSyncEngine 0x0000000106a2974a loadGlobalSettings() + 277
3 com.microsoft.MSSyncEngine 0x0000000106a2a163 initClientCore(wchar_t const*) + 118
4 com.microsoft.skydrive-mac 0x00000001064db96c -[coreController heartBeatThread:] + 323
5 com.apple.Foundation 0x00007fff8d98ccd2 __NSThread__main__ + 1345
6 libsystem_c.dylib 0x00007fff8c2407a2 _pthread_start + 327
7 libsystem_c.dylib 0x00007fff8c22d1e1 thread_start + 13
Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000000000015a rcx: 0x00000000000fc080 rdx: 0x00000000000c62c0
rdi: 0x0000000106e69e00 rsi: 0x0000000000000002 rbp: 0x000000010885a6e0 rsp: 0x0000000108859f70
r8: 0x000000000000000a r9: 0x000000001898ea5b r10: 0x00007fd4f4930f90 r11: 0x00000000ed07f0fe
r12: 0x0000000106b7fa70 r13: 0x0000000000000001 r14: 0x0000000106b73e04 r15: 0x0000000000000001
rip: 0x0000000106a128a2 rfl: 0x0000000000010246 cr2: 0x000000010684b0e9
Logical CPU: 2
Binary Images:
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0x106574000 - 0x1065d0fff +com.microsoft.MSCommon (17.0 - 2004.1119) <A172952E-42F1-3BB6-A208-28EB3C3DC60C> /Applications/SkyDrive.app/Contents/Frameworks/MSCommon.framework/Versions/A/MS Common
0x106615000 - 0x1068baff7 +com.microsoft.MSP2P (17.0 - 2004.1119) <42208214-0648-3110-A4F5-AB5296E9A880> /Applications/SkyDrive.app/Contents/Frameworks/MSP2P.framework/Versions/A/MSP2P
0x1069f7000 - 0x106cdeff7 +com.microsoft.MSSyncEngine (17.0 - 2004.1119) <863C4A42-FD0A-3880-B1C2-F530FF5982E7> /Applications/SkyDrive.app/Contents/Frameworks/MSSyncEngine.framework/Versions/ A/MSSyncEngine
0x108422000 - 0x108446ff7 com.apple.security.csparser (3.0 - 55179.11) <5C818B75-2844-3BDC-B8FA-79CE48C19931> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/ MacOS/csparser
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0x7fff812d7000 - 0x7fff816f4fff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
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0x7fff81a25000 - 0x7fff81a82ff7 com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <D15F3FB3-BE53-3545-AD37-9A25A597FE3C> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff81a83000 - 0x7fff81a8afff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff81a8b000 - 0x7fff81ad5ff7 libGLU.dylib (8.7.25) <C243C6D3-3384-3DB1-BB15-E27B65C87294> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff81c21000 - 0x7fff81ec5ff7 com.apple.CoreImage (8.2.4 - 1.0.1) <4A6B017F-B9F7-36DA-943D-A95611F147EA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
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0x7fff81f0c000 - 0x7fff81f2dff7 libCRFSuite.dylib (33) <736ABE58-8DED-3289-A042-C25AF7AE5B23> /usr/lib/libCRFSuite.dylib
0x7fff828ff000 - 0x7fff829bcff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff829bd000 - 0x7fff829bdffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <173346B7-614C-380B-8E80-9BD1BE501674> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff82a16000 - 0x7fff82a17ff7 libremovefile.dylib (23.2) <6763BC8E-18B8-3AD9-8FFA-B43713A7264F> /usr/lib/system/libremovefile.dylib
0x7fff82a18000 - 0x7fff82a27fff com.apple.opengl (1.8.7 - 1.8.7) <26F7FF79-6BB2-3968-B70D-71D4E07C9551> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff82af7000 - 0x7fff82b19ff7 libxpc.dylib (140.42) <BBE558BD-5E55-35E4-89ED-1AA6B056D05A> /usr/lib/system/libxpc.dylib
0x7fff82b54000 - 0x7fff82f4bfff libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff82f4c000 - 0x7fff82f4cfff libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib
0x7fff82f4d000 - 0x7fff82f77ff7 com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff82fad000 - 0x7fff8303aff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff832f6000 - 0x7fff8332cfff com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff8332d000 - 0x7fff83334fff libGFXShared.dylib (8.7.25) <869580B2-39CB-30C3-B76E-73BB4894B6B7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff836c1000 - 0x7fff836d3ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff837ee000 - 0x7fff83815ff7 com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff83816000 - 0x7fff83872ff7 com.apple.Symbolication (1.3 - 93) <97F3B1D2-D81D-3F37-87B3-B9A686124CF5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff838c4000 - 0x7fff838c9fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff8390e000 - 0x7fff83948ff7 com.apple.GSS (3.0 - 2.0) <970CAE00-1437-3F4E-B677-0FDB3714C08C> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff83949000 - 0x7fff8396bff7 com.apple.Kerberos (2.0 - 1) <C49B8820-34ED-39D7-A407-A3E854153556> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8396c000 - 0x7fff8396efff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8396f000 - 0x7fff83972fff libRadiance.dylib (849) <F7D9A0FD-1195-34CB-BFE5-79DAF3F40AC3> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff83973000 - 0x7fff839dcfff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
0x7fff83c8c000 - 0x7fff83c90fff libGIF.dylib (849) <6A664B4D-0A88-33F7-9064-0CD159AB9CE9> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff83cce000 - 0x7fff83cdafff libCSync.A.dylib (331.0.4) <C7043BB7-284D-3B9F-A5CB-78ADE691B2D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff83cdb000 - 0x7fff83edbfff libicucore.A.dylib (491.11.2) <FD6282D8-DF3F-3842-8C2E-CF478D2B9669> /usr/lib/libicucore.A.dylib
0x7fff83f3a000 - 0x7fff83f55ff7 libsystem_kernel.dylib (2050.22.13) <5A961E2A-CFB8-362B-BC43-122704AEB047> /usr/lib/system/libsystem_kernel.dylib
0x7fff83f56000 - 0x7fff83f76fff libPng.dylib (849) <F4C23A55-F17B-3E4F-9E80-BC97F778BA49> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff83f77000 - 0x7fff83fb4fef libGLImage.dylib (8.7.25) <139A9892-A6F2-3F49-87FB-E7AC3F56E003> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff83ffd000 - 0x7fff84003ff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
0x7fff84004000 - 0x7fff84011fff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff8409d000 - 0x7fff840abff7 libkxld.dylib (2050.22.13) <4AAF0573-8632-3D06-BE32-C5675F77638D> /usr/lib/system/libkxld.dylib
0x7fff844ee000 - 0x7fff8481efff com.apple.HIToolbox (2.0 - 626.1) <656D08C2-9068-3532-ABDD-32EC5057CCB2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8481f000 - 0x7fff84820ff7 libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib
0x7fff848cc000 - 0x7fff848f8ff7 libRIP.A.dylib (331.0.4) <4B261CE2-524E-3FA9-9437-B70DAC1EAB95> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff84905000 - 0x7fff84905fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff84906000 - 0x7fff84927fff com.apple.Ubiquity (1.2 - 243.15) <C9A7EE77-B637-3676-B667-C0843BBB0409> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff84928000 - 0x7fff84933fff libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib
0x7fff84934000 - 0x7fff84983ff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x7fff84a76000 - 0x7fff84adefff libvDSP.dylib (380.6) <CD4C5EEB-9E63-30C4-8103-7A5EAEA0BE60> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff84adf000 - 0x7fff84ae0fff liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib
0x7fff84e08000 - 0x7fff84e5dff7 libTIFF.dylib (849) <C4D0E196-9319-319B-AF72-8B63FB5AF71B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff84e5e000 - 0x7fff84e6cfff com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff84e6d000 - 0x7fff84fbefff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <C680EE1A-B4ED-3E77-A08C-DC47922ACA33> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x7fff8c928000 - 0x7fff8c931ff7 com.apple.CommerceCore (1.0 - 26.1) <40A129A8-4E5D-3C7A-B299-8CB203C4C65D> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff8c939000 - 0x7fff8c943fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff8c945000 - 0x7fff8c945fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8c95d000 - 0x7fff8d2ed6ff com.apple.CoreGraphics (1.600.0 - 331.0.4) <4953961C-96DC-39D7-ADF5-B767F2A7E4E1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8d2ee000 - 0x7fff8d2effff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x7fff8d2f0000 - 0x7fff8d2f8fff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x7fff8d2f9000 - 0x7fff8d3f6fff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
0x7fff8d653000 - 0x7fff8d696ff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8d6f0000 - 0x7fff8d707fff com.apple.GenerationalStorage (1.1 - 132.3) <FD4A84B3-13A8-3C60-A59E-25A361447A17> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff8d708000 - 0x7fff8d70dfff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff8d70e000 - 0x7fff8d712fff com.apple.IOSurface (86.0.4 - 86.0.4) <26F01CD4-B76B-37A3-989D-66E8140542B3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8d713000 - 0x7fff8d7adfff libvMisc.dylib (380.6) <714336EA-1C0E-3735-B31C-19DFDAAF6221> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff8d7ae000 - 0x7fff8d81bff7 com.apple.datadetectorscore (4.1 - 269.2) <4FD4A7CE-BB00-3AAB-B7AA-AE395D5400EC> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff8d81c000 - 0x7fff8d8baff7 com.apple.ink.framework (10.8.2 - 150) <84B9825C-3822-375F-BE58-A753444FBDE2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff8d8f7000 - 0x7fff8dc54ff7 com.apple.Foundation (6.8 - 945.16) <89BD68FD-72C8-35C1-94C6-3A07F097C50D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 644
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=175.1M resident=153.8M(88%) swapped_out_or_unallocated=21.3M(12%)
Writable regions: Total=69.7M written=3652K(5%) resident=4224K(6%) swapped_out=0K(0%) unallocated=65.5M(94%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 8K
CG shared images 128K
CoreServices 1904K
MALLOC 41.7M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
STACK GUARD 56.0M
Stack 11.0M
VM_ALLOCATE 16.1M
__DATA 13.6M
__IMAGE 528K
__LINKEDIT 54.6M
__TEXT 120.5M
__UNICODE 544K
mapped file 28.2M
shared memory 308K
=========== =======
TOTAL 345.2MBack up all data.
Quit the application, if it's running.
Triple-click the line below to select it:
~/Library/Containers/com.microsoft.skydrive-mac.
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with a folder selected. If it does, move the selected folder — not just its contents — to the Desktop.
The folder you're moving has a name that begins with "com." It is not the subfolder named "Data" or anything else.
Relaunch the problem application and test. If it works now, delete the folder you moved. Otherwise, quit again, and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.microsoft.SkyDriveLauncher
Caution: If you delete some or all of the contents of the selected folder, but leave the folder itself in place, the application may not launch. Deleting the folder will cause it to be rebuilt automatically. -
i have question about hooking up an external hdd to a time capsule and still have my printer hooked up as well. Anyone got any tips for me, how to do it and what brand of harddrive that will work best for me 1 or 2 TB
You just need a powered hub.. if you already use one then fine.
Plug in just about any external hard disk will work fine. Format has to be readable by the TC.. ie fat32.. or much better HFS+.. plug it into a Mac to prepare the drive.
Pick whatever size suits.. nowadays 2TB are most economical.
WD, Seagate have goobled up all the minor players.. so pick one.
Whatever suits your budget and asthetics.
NOTE.. The USB on the TC is fine for printers.. IMHO it is the wrong way to go with USB disks.. use the internal disk of the TC.. USB is less than half the native speed plugged into a Mac.. TC to USB is slow.. far slower than internal drive.. or using external drive as external. -
JK Adobe TV - Top 5 Tips for Working with Vectors in CC
Julieanne Kost has just blogged about her Adobe TV video on working with shapes and paths in Photoshop CC. It's actually not that new to Adobe TV, and has already had a lot of views, but we get a lot of questions here on the subject with CC, and there are some nice little tips in it. I certainly learned a couple of things. :-)
http://blogs.adobe.com/jkost/2014/01/top-5-tips-for-working-with-vectors-in-photoshop-cc.h tml
http://tv.adobe.com/watch/the-complete-picture-with-julieanne-kost/top-5-tips-for-working- with-vectors-in-photoshop-cc/My apologies, but I really had no interest in a member's "answer", especially one that is so unhelpful. Assuming that you were responding to me (we are the only two commenter's at this point), I would not be inclined to read the Creative Cloud offers since this is something that I am not interested in. I bought the product the first day of offer, I did not rent it....just like I have in all the years past.
-
Tips for blue screen (BSOD) errors with Windows Vista and Intel Turbo Memory on X61/X61s
Important note: The symptoms and solutions described below address only a small subset of the possible causes for blue screen errors, aka BSOD.
This information can help address blue screen errors specifically
related to Turbo Memory, but may not solve errors related to other
issues. Please read through the instructions completely, make sure they
apply to your system, and after attempting the solutions please post
back with your feedback for the community.
Some users may experience random blue screen errors with ThinkPad
systems running Windows Vista with Intel Turbo Memory hardware. These
blue screens may occur during normal usage on the system or they may
occur when booting into Windows Vista. Blue screens related to the
Intel Turbo Memory hardware may reference a stop code of 8086 with
memory address locations of {0, 0, 0, 0}.
There are two main steps that you can take to help resolve blue screen issues related to Intel Turbo Memory.
Step 1: Update Intel Turbo Memory Driver
If the driver version is before version 1.0.1.1004-7.0.3.1001, please
update to this version.
To determine what version of the Intel Turbo Memory driver is installed:
1. Click Start, then click Control Panel.
2. Click System and Maintenance.
3. Click System.
4. Click Device Manager.
5. Expand the Storage controllers category.
6. Double-click Intel Flash Cache Logic Chip.
7. Click the Driver tab. Then you will see the driver version (for example, 1.0.1.1004).
The new driver and installation instructions can be found here.
Note: The Intel Matrix Storage Driver is updated with this package.
Step 2: BIOS version
If your BIOS version is older than those listed below, please update to the version listed.
How to check your BIOS version:
Turn off the system.
Turn on the system.
While the To interrupt normal startup, press the blue ThinkVantage button message is displayed at the lower-left area of the screen, press the F1 key.
The
BIOS Setup Utility menu will be displayed. If you have set a supervisor
password, the BIOS Setup Utility menu appears after you enter the
password.
Check BIOS Version and Embedded Controller Version.
Turn off the system.
System BIOS versions:
ThinkPad X61 or X61s - BIOS version 1.06 (7NET25WW)
Please
remember that these updates do not solve every possible system blue
screen, but they do resolve several problems related to the Intel Turbo
Memory driver.
Tim Supples
Lenovo Social Media
Got a question? Don't PM me, post it on the forum!
Lenovo Blogs
X60 Tablet SXGA+ primary, Z61p fully loaded workhorseDear Tim,
First off, many thanks for the tips for resolving BSOD with Vista + Turbo Memory on X61. I've been suffering from this BSOD for countless times since I bought in my X61 7673-CW9 in April 2008.
Even prior to having the pleasure to visit this wonderful forum, I followed both steps as indicated, and updated my Intel Turbo Memory driver to 1.5.0.1013 and my BIOS to 7NETB4WW (2.14). However, the BSOD recurrs.
For the past two months, I've recovered my system to factory default settings using Rescue and Recovery for over twenty times, each time with the latest Intel Turbo Memory driver and BIOS. Notwithstanding that, BSOD recurrs.
During these painful experiences, I tried two options: 1) making my X61 up-to-date by using System Update and Windows Update (including Vista SP1 or excluding Vista SP1); 2) keeping my X61 the status as factory default (i.e. without updating through either System Update or Windows Update (the automatic/scheduled update function of both is turned off)). In either case, BSOD recurrs.
I'm 100% positive that the BSOD does not arise from any hardware or software/firmware I install. I never install any hardware (e.g. RAM). And, it is not caused by any software/firmware I install: the clear and unequivocal evidence is that at one time,I encountered BSOD while having restored back to factory setting and booting for the first time.
I live in Taiwan, and I seldom heard this BSOD here. All of my friends (as most of Taiwan residents) using X61 operate in Traditional Chinese environment, whereas I operate in English environment. In Taiwan, when booting for the first time after purchase/recovery, the Windows Vista Business system provides for lanuage choice (Traditional Chinese or English), and, once chosen, the language cannot be altered later on (unless, of course, the system is restored back to factory default settings).
My system specs are the same as the day I purchased it and are listed below (as I'm not sure if my machine type X61 7673-CW9 is applicable outside Taiwan):
Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.4GHz
Memory: 1.00 G.B.
System: Windows Vista Business (32-bit)
Hard Drive: 160 G.B. @ 7,200 r.p.m.
And, of course, with Intel Turbo Memory 1 G.B.
I contacted the Lenovo support staff here in Taiwan for countless times, but they seem to be clueless. I learned that some friends at this forum downgraded their OS back to Windows XP, but I chose not to. The reason is simple: my purchase price for X61 7673-CW9 includes the Intel Turbo Memory, which cannot function under Windows XP (at least so far).
Therefore, I just wish to share my experience here and perhaps I can get some advice from you and other friends here. Any advice will be tremendously and enormously appreciated.
Kevin Chen @ Taiwan
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