Tired of getting "Protocol layer was unable to send a message" - Update to 10.2
I'm extremly glad to report that RIM has finally resolved the ongoing "protocol layer" failure to send email from certain types of accounts.
A while back they post this not working solution:
KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
Resolution: Upgrade to BlackBerry 10 OS version 10.1.0.1465 or higher. Contact the wireless provider to confirm availability.
10.1.0.1465 or higher FAIL
But 10.2 WORKS - Woohoo
there are two articles from the public knowledge base about that error, for very different reasons.
KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
KB34009 "MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone
The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Similar Messages
-
Protocol layer was unable to send a message - PLEASE HELP !!!!
I have the Z10 and I am unale to reply to, or forward any e-mails that I receive on my corporate e-mail address.
I can create and send new e-mails and I am receiving all my e-mails, but I can not forward or reply which is a basic requirement.
Every time I try I get a message advising that
"Protocol layer was unable to send a message"
Please HELP!!!!!
Antony.....Hi and Welcome to the Community!
There are several public KB articles that deal with that error, depending on your exact circumstances. I suggest you go here:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Search on your exact error message, then inspect the articles that result from the search to see which apply to your specific situation.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Protocol layer was unable to send a message
Hi All,
I have searched the KB and have seen that the "Protocol layer was unable to send a message" is logged.
Just want to ask if there is any progress on this issue.
I am unable to send or reply to my work emails via the Z10. (we use the outlook premium service)
It is very annoying as I really can't use the Z10 right now.
Protocol layer was unable to send a message
Software version 10.1.0273there are two articles from the public knowledge base about that error, for very different reasons.
KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
KB34009 "MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone
The search box on top-right of this page is your true friend, and the public Knowledge Base too: -
Skype was crashed and unable to send any message
Hi,
I was trying to send message but in the mean while it messge was unable to send any message due to its storage capacity.
Showing error like Unable to Send any message due to its Storage message capacity.Hi James,
If the setting Show Offline buddies is active in the View menu you will see all Buddies you have.
If you mean the Video and Audio icons they mean that those buddies are busy chatting.
The other matter may be your Quicktime setting.
Go to System Preferneces > Quicktime > streaming tab abd set the speed in the drop down to match your download upto a max of 1.5meg.
10:38 PM Thursday; April 6, 2006 -
Yahoo Email - "Protocol layer unable to send a message"
I have just received a new Q10 but when I try to send an email on my Yahoo! account it will not send and I get the error Protocol layer unable to send a message. Anyone have any ideas on what to do?
I have tried turning SSL on an doff and using different socket numbers.I think I have fixed this. I used this tool https://consumersupport.webapps.blackberry.com/eavt/app.php?page=form but it actaully said the server and port I used was invlaid but it seems to have worked
-
I can no longer sync. I get the "iTunes was unable to load data class information from Sync Services. Reconnect or try again later." Trying again gets same error. Thoughts?
See:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
"load data class" -
Once I downloaded the KitKat upgrade, i was unable to read text messages or MMS messages. Battery life really short, and now I'm unable to get it to load, phone is unusable. took phone into the Version store, and they were not able to get it to work either..
I have 3 Motorola M on my account, one updated correctly, and one has not been updated to the new version. I have since taken the broken phone into the store, and they customer support people were not able to get it to load as well. Pretty much told me there is nothing they can do to make it work again, But I can buy a new phone at full price since I still have 6 months on my contract. Oh that's nice, I can see having to pay full price if the phone was broken by something I did, but not because of a software update. Its very frustrating and not right!
-
before upgrading to Lion, I switched from MobileMe to iCloud. At that time I used my MobileMe user name and password. I purchased additional storage space to 20GB. I was unable to send any emails during this time. After researching, I upgraded to Lion and changed my icloud mail usuer name and password from the original I used from mobileme. How do I get my upgraded storage to my new account. I intend to delete the first one.
Please help!Welcome to the Apple Community.
Unfortunately you can't, the additional storage belongs to your first account, you can't transfer it. -
Was skiing with a lifeproof on and my phone did not get wet. On the ride back my phone was struggling to send/receive messages and had trouble opening apps. The screen froze and I hit the sleep button; since then, it has not turned on. Any suggestions on what to do?
It probably got too cold and shut down. Warm it to room temperature, then hold the HOME and SLEEP buttons at the same time until an Apple logo appears.
-
Hi there. I'm an iphone 4s user and i am unable to send text messages. Any time i try, I get the message "message send failure" can anybody help?
try contacting your carrier and see if they can resolve the issue.
-
my phone was unable to finish the latest update and gone into recovery mode. will only restore if i do a factory reset, but i dont wanna lose my photo/videos!!! how can i back up up before i restore it. im not able to acces my phone normaly, stuck in recovery or something.
it seemed to have backed up everything just before the software update 6.1.4. so after the full restore i restored from backup and its all still there (mostly)
what a relieve...thx -
Brand new LG G2 and unable to send picture messages?
i was able to send picture messages until two days ago. Now I am unable too. Is there anything I can do to be able to send pictures again?
I was told by a service tech that this is a known problem with the LG G2. It apparently was caused by a google update and they aren't correcting it till September, by apparently doing another update.. I am on my 2nd LG G2 phone. My 1st one worked for3 months and started not sending pics or receiving pics with messages. The 2nd one worked for 3 days before it started doing the same thing. I did everything they told me to do plus a hard reset which I did several times and only works for 3 days. And who wants to reset their phone every 3 days. My phone also will only let me open a few emails before I get a "failed" "server not responding", try again later. Have no idea if that is connected with the pic text messages or not, but it is annoying. If google can not get the issue corrected then I understand they will issue new phones. I really don't understand how everything is connected and if someone can explain it further I'd like to hear. Hope this helps.
-
I am unable to send any messages on iMessage
i am unable to send any messages on iMessage. I have never used it before so maybe I haven't set it up properly? When I choose a person to send a message to its fine, but when I type the message, the send button is grey and my message won't send.
My iPod is a 5th gen, 32 GB, iOS 8.1.2
Please help me get it working.Are you filling in both the subject and body fields?
Next try:
iOS: Troubleshooting Messages
Can you receive Messages? -
Error Message - Unable to send text message!
Hi, hope someone can help me with this.
I have started getting this error when i send a text from PC Suite via my 7610. The text sends properly and this error shows up.
Setup:
Windows XP Pro - Service Pack 2
PC Suite Version - 6.70.22
Bluetooth connection.
Started out of the blue with no warning.
I have tried removing the battery from the phone and putting it back in. I uninstalled and reinstalled the suite.
Any help Appreciated.i had the same problem. sending an sms with the pc suite produces the unable to send text message error. i tried removing SMSsync, PC support form the phone as described in the forum. None of this helped for me.
eventually uninstalled pc suite from the pc. then ran the pc suite cleaner, it can be found here:
http://europe.nokia.com/nokia/0,8764,75877,00.html
reinstalled the pc suite and that solved the problems
sms's sent via pc suite are now sending successfully -
Nokia 3230 unable to send text messages.
Hi,
Please help, as iam unable to send text messages. Service center no. updated, message profile changed to text.
Getting errory message " message sending failed" and when i click on details it showing General : memory full close some application and continue.i cleared all my phone mem txts and memory card too but msgs sending failed changed the sim card as well. but didn't work too! I can call with ma phone even can use internet but cant send txts
plz reply me asap!
Maybe you are looking for
-
Message Transformation Bean - Usage of external classes
Hi SDNers, I am planning to write an external Java class to be loaded from AF_Modules/MessageTransformBean . The idea is simple, I want my class to handle an extra level of hierarchy in FCC process. I know writing the Java class which is as generic a
-
I am trying to get some form of OpenGL 3.0 working on my system so I can test an OpenGL application I'm developing. So far the closest I've come is using the catalyst repository to install the closed source fglrx drivers. However, my laptop which has
-
How do i get my "recently added" playlist back on my phone?
When i synced my iphone 4 last night the playlist disappeared but it is still on my computer! I have synced twice since and no joy! Any thoughts? Also i have not touched any settings on the laptop!
-
Revision: 20927 Revision: 20927 Author: [email protected] Date: 2011-03-20 11:48:41 -0700 (Sun, 20 Mar 2011) Log Message: Didn't realize I also needed to modify SerialContext.java in addition to AbstractEndpoint.java to change the default max o
-
Connecting digital Camera and iPhoto 4.0
Is there a way to prevent iPhoto 4.0 from automatically opening when I connect my digital camera to the my BW G3 ? Thanks