Titanfall Collector's Edition Pre-order has disappeared from my account!!
Hello,
I recently went in to check on pre orders that will be coming out soon, that I have reserved over the past few months and discovered some errors. There are 2 seperate pre orders that are completely missing from my account that were on it before hand. One was for South Park The Stick of Truth collector's edition(which I did in the Henrietta, NY store), and one for the Titanfall Collector's Edition for Xbox One(at the Greece,NY store). Unfortunately I do not have my receipt for the south park pre-order so I figured you cannot assist me with that one, So I went through and did that one again online. I do however still have my Titanfall receipt, and it is completely missingfrom my rewards account. I also preordered Infamous Second Son the same day as Titanfall and that is still on my account, so I do not understand why the one is missing. I did do a missing rewards point claim on it but no word back on that after 3 days. I can provide order number, and a screenshot upon request.
Good afternoon oldboy26, and thank you for reaching out to us on the forum,
From my side, I can see your pre-order for Titanfall, but not South Park: The Stick of Truth. Being that points are not awarded until a pre-order has shipped or been picked up, it is common for a pre-order to not appear within a member's My Best Buy™ account. Once the games have officially been released, you should see points post to your account within 20 days. If you qualify for points and for some reason they do not post within about 20 days, then let us know and we will make sure they are added to your account.
To ensure your South Park pre-order is still active, please send me a private message with any and all details you may have regarding the pre-order. Do you remember when you placed the pre-order? How did you pay for the pre-roder. Basically, any information you can remember. You can send a private message by clicking on the blue button located within my signature.
I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
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