TMobile Cyan Update Lumia 925

Does anyone know why TMoble hasn't yet received the Cyan update? All AT&T phones have been updated, but nothing for TMobile. I'm told TMobile sells more Windows phones than any other US carrier. Seems weird that TMobile customers should get the short end of the stick when updates from Nokia come around. I'd simply install the developer update, but I don't want to void my warranty and miss the rest of the firmware update.

The Cyan came with a lot of issues for some carriers phones and bad firmware problems. Just be patient until Microsoft get all the bugs out for your carrier.

Similar Messages

No Denim update Lumia 925

Hello,
At our workplace we introduced the Lumia 925 to be our new basic work phone.
I work at the servicedesk and handout all the lumia phone.
Some of our people have experienced Exchange mail problems (slow mail delivery) and freezing phones.
Now I have looked into the phone version.
For somereason the phones are still on the Cyan update. (see screenshot.)
But it seems to have the firmware version of a Denim software version.
I have alrdy contacted our Telecom Provider (Vodafone NL) and they are also looking into the issue.
It seems the phones are not branded, so it seems teh telecom provider can do anything with this issue.
Can anyone tell my why our lumia phones still show Cyan and not Demin.
Solved!
Go to Solution.
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This is a known issue with the Extras+Info app which was resolved by a recent update. Check for updates for it from settings >applications > store > check for updates. Alternatively you can also use a free app like Lumia System Updater to do that.

Messaging threads not updating - Lumia 925

I have an issue with my Lumia 925 and teh messages not updating. messages are coming un, flash up on thehome screen but when i go to messages i can see there is a new message but the thread doesnt update. This is the same for all users.
I have treid locating the backup so i can wipe and restore the phone but sky drive doesnt show it and i cant see a way to back up manually. i dont want to reset the phone without backing up first.
Has any one else seen this issue with messages not updating? please help....

check the time and date settings of the phone.
The backup feature in the settings does save your SMS to the cloud. There is no way to access the backup. You can restore the backup after you reset the phone.

Not receiving cyan update (Lumia 920 orange-ch)

my phone is currently installed with developer preview. now i cannot update it to the cyan

when i went through ur link i found that, cyan update is under testing for telstra.... how can i find whether my phone is telstra or not.
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Lumia 925 rebooted after cyan update (everything i...

Hi all,
I installed Cyan update less than a week ago (Finland). Everything worked fine, but today my Lumia 925 started to install by itself software updates after which it erased ALL information (pictures, personal software. addressbook etc) from the phone! I also received an SMS from Microsoft congratulating me for buying a Lumia! All the software that is left is the "original" as if I just had purchased the phone.
I logged into my Microsoft account but no information was recovered. I guess this has to do with cyan update.
Can you help me please?!

You should not need to use the software reinstallation tool in this case, simply perform a reset of the phone from Settings, provided the backup option was switched on before the update you will have a backup linked to your Microsoft account, and your contacts at least are automatically sunced with that anyway. Automatic back-ups are normally switched on by defalut.
When the phone starts after the reset, there is an option during the boot-up process that asks if you wish to reinstall an earlier backup. Again, as long as you had all options selected, the resotration would inlude all items from the last back-up.
With regard to the update happening automatically, the phone can (if the setting is switched on) download updates automatically but it is not installed automatically, you would have received a notification on the screen and you would have pressed to install, perhaps this happened at a time when you were preoccupied and you pressed without checking what the notification referred to.
The welcome message is an automated part of the initial boot-up process, even after resets and updates.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Mail account on Lumia 925 after Cyan update.

After completing the Cyan update on my Lumia 925 I had to go through the new procedure to reactivate my Google account (G-mail) on my phone. I followed all the steps in the procedure and finished. The next thing that happened was that the account was displayed in the account list but with dimmed letters and indicating "synchronizing". Twelve hours later it is still the same. And it is not possible to mark this account to delete it and start over. Have also tried to activate the same account one more time but then get the message that that account already is active on this devise.
Restarting the phone did not help either. Hope someone can help.

I went through the standard setup where the phone sends you to a google page for authentication with username end password for the Gmail account. Then you have to agree with Google/gmail terms, and then sett which things to synchronize (calendar, contacts and e-mail). And chose manual or automatic updates. I chose to only synchronize e-mail and do only manual synchronization. Then I hit finish and the account started its synchronization which has never ended.

Lumia 925 cyan update problem

Hi , i updated to windows 8.1 official version on my lumia 925 and the problem im facing is the battery. It wont get me through a day of normal usage. Pls dont tell me to close wifi, glance etc. becouse i followed every single battery saving trick.
Thank you.

have you tried performing a soft reset, and checking you are up to date with the latest Nokia system app updates from the Store? else a hard reset may be in orde.r

Windows 8.1 and Lumia Cyan Update

Hi Forum,
I bought a Nokia Lumia 925 from the UAE a year back.
I have signed up for the developer's preview of Windows Phone 8.1 and am presently using it.
Recently i read about another update to Windows Phone 8.1 along with firmware upgrades to Lumia named 'Cyan'.
For now, my phone came pre-loaded with the Lumia Black update.
I am now in the USA and have not subscribed to AT&T as a carrier.
I want to enjoy using the latest Windows Phone 8.1 and Lumia Cyan update in my phone but i am unable to do so.
How can i get the latest Windows and Cyan update to my phone?
I request your help with this.
Thanks,
Ram

You will need to reformat your device to factory, flash the device back to wp8, then get the over the air updated to wp8.1 and cyan should also come through, then reformat the device again and you should be able to pull your backup again. Then you can reinstall the preview for developers and then get the latest update with the folders capability too

Lumia Denim update now rolling our for Lumia 925/L...

Hey guys,
Great news! Today we have started rolling out the first batches of Lumia Denim updates for Lumia 925 and Lumia 1020 in Europe. You can find the update instructions & follow the availability details from here: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/-
Latest software release for Nokia Lumia 925 is Lumia Denim (3051.50009.1451.10xx/8.10.14226.359)
Cortana, the most personal digital assistant, is now available also in the UK and China. New features for Cortana include improved natural language, car kit integration for contacts using Bluetooth, snooze reminders, and calendar improvements. Cortana even does character impersonations upon request.
Organise and further personalise your start screen easily. Group apps into a folder on the start screen, rename the folder, and rearrange tiles inside the folder for greater personalisation.
Improved Glance screen with Bing Weather or Bing Health & Fitness data, in addition to time and date, notifications, and app data.
Updates to the Lumia Storyteller and Lumia Selfie apps. Available from Store.
Connect and browse even faster with improved download speeds on mobile websites.
Install phone updates more easily by scheduling them for a time that works best for you.
Additional improvements to stability, battery performance, push notifications, WiFi connectivity, consumer VPN support, Apps Corner, merging and forwarding text messages, custom snooze times in the Alarms app, Store Live Tile (available in the US only), and more.
Latest software release for Nokia Lumia 1020 is Lumia Denim (3051.50009.1451.1xxx/8.10.14226.359)
Cortana, the most personal digital assistant, is now available also in the UK and China. New features for Cortana include improved natural language, car kit integration for contacts using Bluetooth, snooze reminders, and calendar improvements. Cortana even does character impersonations upon request.
Organise and further personalise your start screen easily. Group apps into a folder on the start screen, rename the folder, and rearrange tiles inside the folder for greater personalisation.
Improved Glance screen with Bing Weather or Bing Health & Fitness data, in addition to time and date, notifications, and app data.
Updates to the Lumia Storyteller and Lumia Selfie apps. Available from Store.
Connect and browse even faster with improved download speeds on mobile websites.
Install phone updates more easily by scheduling them for a time that works best for you.
Additional improvements to stability, battery performance, push notifications, WiFi connectivity, consumer VPN support, Apps Corner, merging and forwarding text messages, custom snooze times in the Alarms app, Store Live Tile (available in the US only), and more.
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

Lumia Denim performacnce is not good as Cyan. I have lumia 925 and it is heating more after upgrade.
What OS giant??
I reset the phone but still it is worst.
It heats like a hell.
Lumia is like wired phone. very poor battery performance.
So many Apps are not able to start.
I was happy with Cyan. Denim is not so great as expected.
93tid wrote:
davidotato wrote:
Updated my 1020, but there isn't a fix for capacitive buttons light turning off when "Settings>Display>Brightness with battery saver" is on.
Do you know something about a fix for that issue???
I believe that is the way it is supposed to behave with battery saver On, so nothing to fix.

Lumia 925 ATT Here Drive+ issue after Cyan

I've noticed that on my 925 Here Drive+ doesn't recognize addresses that it previously did. It can find the address just fine from Here Maps, and will give turn by turn directions when you start navigation from there, but not when you use the people hub to quickly navigate to an address from a contact. Pops up a dialog that says no address was found.
I've done a soft reset etc, did a full erase and update, not from a backup, everything from scratch.
I would appreciate any advice you might have, one if my most used features.

Same problem here.
Had the Lumia 925 for nearly a year - without any problems ever.
Since the Cyan update the phone often freezes, which it never did before. The only way to bring it back to life is the Power+VolumeDown button combination.
On the first few freezing occasions the glance screen was showing and stuck, and it was charging via USB.
I have reset the phone (from Settings -> Phone), and turned the glance screen to "Peek", which appears to have reduced the occurrences of freezing, but it still happens.
From my observation freezing is more likely during charging, but that may have been a coincidence. It has also occurred while not charging.
3G, Data connection, and location were on in all cases of freezing, WiFi and NFC were off in all cases.
This is a _very_ serious bug that should get lots of attention immediately! The threads about it fill in several locations, at wpcentral, MSDN, etc. (it apparently affects several Lumia models).
Are there experiences with using the Nokia Software Recovery Tool? It will apparently reset the Lumia 925 to a pre Cyan state. If I then install the updates, including Cyan, again, will there be a chance of the freezing problem to be gone? Or should I refrain from installing the Cyan update again for the time being if I want the phone to be reliable?

My lumia 620 is not updating to cyan update

Please help me. My phone is not updating. My Mobile shows the message that your mobile is upto date while it is still in Lumia black. The Lumia cyan update is officially available in my country(Pakistan). What is the problem with my mobile please notify me. I have also done the phone reset and then checked for update but it still gives me the same problem

In the Nokia Software Recovery Tool, what is your 7-letter code (Nokia Product Code)? No Windows computer or USB: The same code is printed on your phone. That code determines your firmware variant which determines your current version. We can check together whether you have the correct variant, only with that code.

Camera is not working after Lumia Cyan update WP8....

Hellooo Sir, I am Kailash Kumar from India (Uttar Pradesh). I have Nokia Lumia 620, I got this from my friend May 2014 and he bought it from Saudi Arbia and now it is out of warrently..
when I got this its front camera was not working But rear(back) works fine with flash, But after some days I Updated it to win8.1 with Preview of Devloper, and after updating my Camera has Stoped working when I click the Camera Button, within a second it comes to Home Screen..... So I Downgrade to Win8.0 OS via Nokia Software Updater and My Camera Start Working again....
Someone Suggest me to wait for official realese of Lumia Cyan with W8.1 OS and I waited for it and In August last My phone shows that a Update is Available and Now Update it again Officialy to Win8.1 with Cyan Update via Wifi, and the Same problem Again Happening My Camera Stopped working again after click the Camera Button, within a second it comes to Home Screen, I tried everything, Soft reset, Hard Reset, Uninstalling Nokia Camera App & Installing Again, Reset Camera Button.... But the problem remain Same, Stil Camera is not working.........
I go for the nearest Customer Care Service, they told me I Updated it via Wifi and they will update it with PC Charges Rupee 450/- But I didn't give my phone to Care.... After a Day I updated it Via PC from NSU 4.2.1 (I think Customer Care will do the Same) But the Problem Remaining Same Camera Stil is not working......
PLEASE HELP ME SOMEONE WITH THIS PROBLEM.. HERE ARE SOME MORE INFO OF MY LUMIA 620:-
1- FIRST IT IS OUT OF COUNTRY (SAUDI ARBIA) AND OUT OF WARRENTY...
2- OS VERSION: - 8.10.12393.890
     FIRMWARE REVISION NO. : 3058.50000.1425.0002
     HARDWARE REVISION NO. : 5.0.2.0
     RADIO SOFTWARE VERSION : 2.0.242037.8
     CHIP SOC VERSION : 82207
I WILL HIGHLY THANKFULL TO YOU.
Moderator's note: The attachments were removed as it contain the phone's IMEI. For security purposes, avoid posting any of your presonal information on public forums like this.

try hard reset and see if it works and let me know if it does. take phone off. press (green call) key, (*) key, (3) key and power button then wait for phone to come on then let go of keys.

Lumia 620 cyan update

Web link showing cyan update for Lumia 620 is available in India, but my mobile showing its up to date.
I am still in black update,not getting cyan update.

@sreenivasan For each update on my 620, I have got a notification telling me there's an update available. You will too Still waiting for Cyan my self.

Nokia Lumia 925 with Black update - When low light...

The ambient light sensor doesn't seem to be correctly used in low light conditions.
In low light, with the phone "locked", just push the middle unlock button. The screen show the usual unlock screen, but at high brightness, for what seems to be a variable time (every time I do this), but not longer than 100-200 ms. Then the ambient light sensor starts to work, and reduces the display brightness.
This has only started since the black update. My Lumia 925 was working fine before, and now this display brightness problem has started. It only happens in low light conditions. If there is enough light (eg. daylight), the screen doesn't start with max brightness to begin with.
It doesn't matter if I'm using "glance" either. With this feature turned on or off, in low light conditions, this problem is the same.
I am now not using glance (I wasn't really using it before the update anyway), and I've set my screen brightness to a set value as a workaround.
OS version 8.0.10517.150
Frimware: 3051.40000.1345.1001
Hardware: 0.5.6.1
Radio: 3.2.04047.1
SOC: 8960
Solved!
Go to Solution.

So I've played with my phone more ... and I don't think there is a big problem. If I move to a room that is darker, and wait a few seconds, the phone unlock screen isn't bright when I hit the unlock button. It seems the phone now needs longer time to get used to the light conditions it is in.
Maybe the Lumia was always like this, or maybe the ambient light sensor has a slower response time now, and isn't polled as often for its reading, like it was before. More likely is that as I have been playing with the glance screen, I've been locking and unlocking quickly, while walking around. The phone hasn't had enough time to update the ambient light settings.
Interestingly, with the glance set to interval, I can still wake up the interval screen when placing my hands on the screen. I had left my phone for sometime on its own, then I lifted it up. Either my fingers or the movement triggered the glance screen to turn on. Or its has a timer as such, and just happened to turn on at this point in time ! Who knows (well I'll search for more info about the new glance settings now).
So it looks like there is no problem. Either its always been like this, and I'm testing the ambient sensor polling to the limits by pressing the unlock button often. Or the polling rate has been reduced (maybe to help increase battery life).

Lumia 925 - GPS inaccurate after WP8.1 update

I have been using my Lumia 925 to track my jogs for half a year (using Sportstracker and Endomondo apps). Also, I use a separate sports clock with GPS. My phone and the sports clock have been givin really similar results. Couple of weeks back I updated my phone with WP8.1. After the update, my Lumia 925 has started giving me much longer distances (about 500 metres difference on a 10 km run) on my jogs compared to the sports clock. When looking into the tracked routes of the runs on the map, it can be clearly seen that the route is not as accurate as they used to be.
Did the WP8.1 update do some changes to the GPS finctionality, and how this issue could be solved?

interesting. not sure if any behaviour has changed with the WP8.1 update, but have u checked you are up to date with the latest firmware version and also the latest Nokia system app updates from the Store?also try performing a soft reset, and see if anyone else has reported this bug to SportsTracker or Endomondo.

TMobile Cyan Update Lumia 925

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