TMS reporting - Network Packet Loss

Question

Hi everyone,
I am trying to see packet loss reports in TMS but there is no info there.
My network is : VCS 7.0.2 with movi, c20 and ex60 registered (SIP) to it and a TMS 13.1.2.
The vcs is a starter pack and the TMS is the demo version. I first registered the endpoint to the vcs and then added the TMS to the network. I the added the endpoints and vcs to TMS. In TMS I see the endpoints and info about them, but unfortunatelly no info in the packet loss report. I made a call between movi and c20 with packet loss but no info was shown in the report.
I am very new to TMS and I wonder if there is something I should do in order to make the endpoints send packet loss info to TMS.
I sshed to the endpoints and I can see the info about packet loss and jitter through the api.
The network described above is my test network on which I can do prety much everything on. I also have the same problem (this time with EX60 endpoints, VCS Control and TMS) on a customer network and on that network I really need to get this working.
Any help would be much appreciated. Form what I read the endpoints should sent this info through HTTP to TMS. Am I right?
Thank you for your help.

Answer 1

Hi Magnus,
Thank you for your reply. I checked the logs and I get some info over there. I have attached the log.
Do you know what doc should I check to see if Ex60 is supported?
10.1.x.y
TANDBERG Codec C20
Other type
Endpoint
5/8/2012 3:58:51 AM
Disconnected
Call id: 3 Port id: 1;
Remote Number: sip:[email protected] Remote Name: 1853;
Direction: Outgoing CallProtocol: SIP;
Bandwidth: 6000 kbps Encryption Mode: Aes128;
Duration: 00:13:33; Cause Code: Normal call clearing
10.1.x.y
TANDBERG Codec C20
Other type
Endpoint
5/8/2012 3:45:19 AM
Connected
Call id: 3 Port id: 1;
Remote Number: sip:[email protected] Remote Name: ;
Direction: Outgoing CallProtocol: SIP;
Bandwidth: 6000 kbps Encryption Mode: Off;
10.1.x.y
TANDBERG Codec C20
Other type
Endpoint
5/7/2012 6:43:15 AM
Disconnected
Call id: 2 Port id: 1;
Remote Number: sip:[email protected] Remote Name: 1853;
Direction: Outgoing CallProtocol: SIP;
Bandwidth: 6000 kbps Encryption Mode: Aes128;
Duration: 00:14:57; Cause Code: CauseCode_Unknown
10.1.x.y
TANDBERG Codec C20
Other type
Endpoint
5/7/2012 6:28:19 AM
Connected
Call id: 2 Port id: 1;
Remote Number: sip:[email protected] Remote Name: ;
Direction: Outgoing CallProtocol: SIP;
Bandwidth: 6000 kbps Encryption Mode: Off;
10.1.x.y
TANDBERG Codec C20
Other type
Endpoint
5/7/2012 6:28:07 AM
Got Response
Got Network Response - TMS will now monitor   the system.;
System: [email protected] -   10.1.x.y ;
System Status: No response;
System Type: TANDBERG C-series   Endpoint;
Software: s52000 TC5.1.0.280662;
Hardware: F1AN19D00469 - ;
System Contact;
No Contact ();
Mobile: ;
Office: ;
10.1.x.y
TANDBERG Codec C20
Other type
Endpoint
5/7/2012 6:28:07 AM
Got Response
Got Network Response - TMS will now monitor   the system.;
System: [email protected] -   10.1.x.y ;
System Status: Idle;
System Type: TANDBERG C-series   Endpoint;
Software: s52000 TC5.1.0.280662;
Hardware: F1AN19D00469 - ;
System Contact;
No Contact ();
Mobile: ;
Office: ;
10.1.x.y
TANDBERG Codec C20
Other type
Endpoint
5/7/2012 6:28:06 AM
Got Response
Got Network Response - TMS will now monitor   the system.;
System: [email protected] -   10.1.x.y ;
System Status: No response;
System Type: TANDBERG C-series   Endpoint;
Software: s52000 TC5.1.0.280662;
Hardware: F1AN19D00469 - ;
System Contact;
No Contact ();
Mobile: ;
Office: ;