To apply the devolution of an iphone what means for apple undamaged?
because my iphone 5 i bought it on August 26 and i can return it before 30 days, but it have just a little scrape on the edge, but really it is too small
I have applecare+ but i want to change the iphone to get refund money so i can buy the new one
Bring it in and see what they say. We're users here. We can't examine your phone and tell you whether or not you're eligible to return it.
Similar Messages
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I'm installing the new OS and iPhone is asking for a password to "restore" my iPhone, but I've never used a password for the phone and don't know what it is! Can anyone help??
You selected Encrypt iPhone Backups in iTunes. Then you entered a password.
It would be that specific password it is asking for.
See here:
https://discussions.apple.com/thread/3284065?start=0&tstart=0 -
my iphone is switched off when i started updating the new version of iphone. what is the solution???
Turn it on.
If it will not power on, try a reset by pressing and holding the home and power buttons until the white Apple logo appears. -
My iPhone blacked out, and will not turn on. I did not update to the new software! So what is my Apple iPhone 5s problem?
A lot of issues with iPhones lately, maybe apple has an issue developing and implementing their inovations.Hi InUtero,
Welcome to the Apple Support Communities!
I can understand your frustration if your iPhone is not turning on as expected. The first thing I would suggest in this situation is a reset. Please use the following article for instructions on how to reset your iPhone. Please be sure to let me know if you need further assistance.
Turn your iOS device off and on (restart) and reset
Have a great day,
Joe -
I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?
Thanks. Short of the sort of "generic" suggestions of restaring your system, if you haven't, and repairing disk permissions and verifying the disk, I don't have any advice right now. I'll do some research and see if I can come across anything. Meanwhile, someone else may have an idea.
Regards. -
I just updated my iPad 3 but myI just updated my iPad 3 but myiPhone 5 keep giving me a error message. I don't have permission to access the requested resource, from iPhone and via my Apple Mac??????
If you think this is a bug, you can report it here:
Apple - Mac OS X - Feedback -
I've been trying to upgrade to/install Itunes 10. When trying to do so, I get the error message: Install failed run preupgrade for Apple Mobile Device Support.
Per what I saw as a response to someone else who had a similar issue, I thought a fix might be to uninstall my existing Itunes, then try to re-install the Itunes 10. I tried that. However, I still get the same error message. Now, I have no Itunes.
I tried to email Apple, and they have not replied.
Anyone offer any solutions?me too did you get any help?
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i just dropped my iphone4 and cracked both sides of the glass how much will it cost for apple to repair in store?
I guess you are right. That was supposed to go on a different thread altogether. Whoops.
Allan -
Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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My iPhone 4s screen have gone black but I can still hear messages coming through. Also I have broke the button at the top of my iPhone so I can't turn it off and back on again? What should I do?
Try plugging it it to see if the screen comes on. If not then you're screen is damaged.
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what i have to do to unlock my iphone? i try to restore it with DFU mode but it doesn t work . the phone ask me everytime the password :(
Hello vlady1994,
It sounds like you purchased an iPhone from an independant party online and you are running into the Activation lock asking for the original owners Apple ID password. The original owner will have to first reset their account password:
Apple ID: Changing your password
http://support.apple.com/kb/ht5624
Then they will need to remove the device from their account with this article:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/ts4515
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
Thank you for using Apple Support Communities.
All the best,
Sterling -
Production management students are continuously working towards improving your survey experience. I've been assigned a project from my professor that requires me to identify: Materials, Color/Ink used to produce a product.
What types of Materials are used in box for your product?
iPhone 4 cover box iPhone 5s cover box iPhone 6 cover box
What colors were used for the dye stamps or to include text unto boxes?
What Ink/paper was used on the boxes or paper?
Startup tutorial paper Apple sticker logo paperThis is a user-to-user forum, so they won't answer you here.
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What does the warning CS6 has stopped working mean for Elements 12?
What does the warning CS6 has stopped working mean with ElemenT 12?
Please read this (in particular the section titled "Supply pertinent information for quicker answers"):
http://forums.adobe.com/docs/DOC-2325
If you are talking about Photoshop Elements please post over at
http://forums.adobe.com/community/photoshop_elements -
i bought my MacBook Pro off a friend of mine last year, she did not restore it before selling it to me & I do not have the disk to restore it that way so I followed online directions to restore with the he power button option button method. It worked up until where it asks me to reinstall Mountain Lion OS, I select accept and agree to the terms and conditions which then asks for my Apple ID,once I enter the log in it it tells me that I am unable to download the software because it is unavailable and to try again later so my laptop is essentially useless right now and won't let me reinstall the hardware needed. Is there a way to fix this or do I need to take it into a store for a genius bar appointment. I am really trying to avoid that.
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.
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