To BALTWO:I really appreciate the fast sent solution about my failure to burn DVDs with Lion, but I am 89 years old and think I know something about computers, but don't have a clue about ZAPPing PRAM nor RESET SMC. I also can't find any evidence of a p

I really appreciate the fast sent solution about my failure to burn DVDs with Lion, but I am 89 years old and think I know something about computers, but don't have a clue about ZAPPing PRAM nor RESET SMC. I also can't find any evidence of a preserved earlier OS (Snow Leopard). I also don't know how to partition further my drive after all this time…(I used to have Parallels partitioned) but as I said I cannot find any where on the HD SN. Is it possible that it doesn't exist anymore? Not too technical, please, unless that is the only possible answer to this whole delemna..

Blue colored text in these forums usually indicates a clickable link. The two I posted in https://discussions.apple.com/message/18789716#18789716 bring up Apple's articles on those subjects. For partitioning information, peruse Disk Utilities help files, especially
Changing a disk’s formatting and partitions
BTW, the proper way to respond to a post is to use the Reply button and not start another. Good luck and hope you make it to your tenth decade—I'm in my eighth.

Similar Messages

I purchased a used 2008 iMac. And although the previous owner said he deleted all of his information his iCloud account is still the primary. I don't have a clue about what to do about it. I signed him out and logged in with my info, but still no go.

I purchased a used 2008 iMac. And although the previous owner said he deleted all of his information, his iCloud account is still the primary. I don't have a clue about what to do about it. I signed him out and logged in with my info, but still no go. Is there any way to eliminate his iCloud account and make mine the primary without rebooting it back to factory settings? There was an update, I believe, that I couldn't install because i didn't have his password that is what made me aware that his acct. was still active. I don't know what to do. Any help is greatly appreciated. Thank you.

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

I made upgrade for IOS to 7.04 but my iphone is second hand and when iphone need to make activation ,i don't have the apple ID so my iphone didn't work from this time so please help me urgent

I made upgrade for IOS to 7.04 but my iphone is second hand and when iphone need to make activation ,i don't have the apple ID so my iphone didn't work from this time so please help me urgent.

There isn't one.
amrzaky wrote:
I can't contact with previous owner s i need another solutoin
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.

Just purchased Lightroom (stand alone) and asks for a previous serial number. I don't have one only an students version of photoshop for which I can't find the serial number

Just purchased Lightroom (stand alone) and asks for a previous serial number. I don't have one only an students version of photoshop for which I can't find the serial number

If it is asking for a serial number for a previous version then you purchased an upgrade version rather than a standalone version. You should be able to determine this based on the price you paid. If you do not own an earlier version then you need to purchase a full version rather than an upgrade. If you did purchase a full version but acquired an upgrade version then you will need to acquire the full version.
Contact Adobe support thru chat to help get resolution...
Get help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

My kids set up our iPod touch with a passcode, but they are 3 years old and don't know what it is! Is there a way to unlock the iPod with out a passcode?

My kids set up our iPod touch with a passcode, but they are 3 years old and don't know what it is! Is there a way to unlock the iPod with out a passcode?

http://support.apple.com/kb/ht1212
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

TS4085 I don't have an airplay on iPad other than in music. Where can I find it on icons so I can mirror instead of just stream iTunes

I don't have an apple tv icon in my icons. The only way I can find it is through iTunes. I cannot find where I can mirror my iPad on the tv. I'm not sure if I am looking in the wrong place or it isn't enabled. Pease help.

Double click on the home button and swipe from left to right, you should see the brightness & volume controls as well as the AirPlay icon. You can enable mirror display there.

My iPhoto browser just doesn't load. The app is responsive and I can access the menubar, but no options to click. There is just no iPhoto browser. I don't have a clue what to do.

Whenever I try to load iPhoto, the icon bounces in the dock, the menubar changes, but the iPhoto photo browser/window never appears. Most of the menubar drop-down windows are greyed out. I'm not sure what else I can add to this, this is really strange for me. No spinning beachball, just an empty screen.
I'm running Lion 10.7.3 and I have iPhoto 11 (9.2.1).
What can I do?

Try trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder.
(On 10.7: Hold the option (or alt) key while clicking on the Go menu in Finder to access the User Library)
(Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
What's the plist file?
For new users: Every application on your Mac has an accompanying plist file. It records certain User choices. For instance, in your favourite Word Processor it remembers your choice of Default Font, on your Web Browser is remembers things like your choice of Home Page. It even recalls what windows you had open last if your app allows you to pick up from where you left off last. The iPhoto plist file remembers things like the location of the Library, your choice of background colour, whether you are running a Referenced or Managed Library, what preferences you have for autosplitting events and so on. Trashing the plist file forces the app to generate a new one on the next launch, and this restores things to the Factory Defaults. Hence, if you've changed any of these things you'll need to reset them. If you haven't, then no bother. Trashing the plist file is Mac troubleshooting 101.

I have v10.5.6. I have installed iTunes 10, but now it's telling me I have to get Safari 4.0.3 or higher. I can't find any version that lets me do that with the version of Mac that I have. In order to use the iTunes library, am I forced to buy Snow Lprd?

Help me! I want to buy songs on iTunes, but it won't let me! Is there a way I can let iTunes know that I use Google Chrome? Or do I just have to spend a lot of money on buying another version of Mac OS X?

Are you still back at version 10.5.6 for your Leopard, sophia?
If so, first update to 10.5.8. Once you're updated to that, check in Software Update again. Do you get shown a new Safari version now?

I have updated my operating system to mountain lion and all is good except my microsoft word and excel and asking me to repurchase them. They were installed over three years ago and due to my hard drive upgrade I don't have time machine backup to revert

I have replaced my hard drive on our 27" Imac and upgraded the op system to mountain lion. Once all done and collected from apple, i have found my word and ecel have expired and are requesting me to repurcahse the items. As they were purchased almost 4 yrs ago I have no idea where the original box or codes / product key / passwords are. What can I do to get around this problem. In addition my time machine only goes back as far as the op system upgrade.
Regards
Tim.

Good news - saved you a 2 hour phone call

I was working on a tune all day, I quit Logic 9 then re opened it and the project file had reverted back to how it was 7 hours earlier when I had started. Can't find any evidence of the up-to-date project file and no Project File Backups folder

I was saving the file all day at regular intervals,
never happened to me before btu has now happened twice in the last week
it's a real version off logic too, no crack

Have you looked in Time Machine? Even if you're not connected, it still does little backups throughout the day.

My i pod is a few years old and i have used it in 4 years so i connected it to my mac and it shows the apple sign and then there is a flash of the home screen and then it goes back to the apple sigh ,i have tried using different cables and stuff

okay so I have a ipod clasic and its around 6 years old ,I havent used it for more than 4 years old and i tried to turn it on but it wont turn o. I connected it to my mac and it shows the apple sign but doesnt turn on i tried pressing the hone button and the pause one together and now it says disk mode but once its out of the disk more it goes back to the apple sign and wont charge.help.im confused!!

Hi nupurfromcali,
Welcome to the Support Communities!
The articles below may be able to help you with this. Click on the links to see more details and screenshots.
iPod only shows an Apple logo and doesn't start up
http://support.apple.com/kb/TS1399
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Cheers,
- Judy

Just bought Adobe Photoshop Ps , clicked on the icon in my Mac dock and am staring at a black page with a perimeter of symbols and a heading that reads "Adobe Photoshop CC 2014. I don't have a clue what I do next. I would like to transfer some photos fro

Just bought Adobe Photoshop Ps , clicked on the icon in my Mac dock and am staring at a black page with a perimeter of symbols and a heading that reads "Adobe Photoshop CC 2014. I don't have a clue what I do next. I would like to transfer some photos from my iPhoto library. Where do I start?

Photoshop does not transfer files nor import files. It can open files from any place that finder can access for files.
This is the normal process:
You need to log into https://www.adobe.com/creativecloud/catalog/desktop.html Download Center
Select the app you would like to start with
The Creative Cloud manager will install first.
When done installing, the Creative cloud (adobe manager) should open in the middle of your screen.
If no apps automatically start installing then click on Apps
Scroll down to the app you want to install and click the install button
Once the manager says it is done, you can start your app like you normally do with any other app.

Hi, my Macbook says its connected to the internet, but it's not working. It's about 2 years old and has been fine up until now. Its the same internet provider and I have a work PC laptop that is connecting fine. Any help greatly appreciated. Liz

Hi,
My MacBook Pro won't connect to the internet, although it says it is connected. The laptop is about 2 years old and up until now has worked fine. My work PC laptop is connecting to the internet fine so I know it can't be the connection. I've checked for Adware/Malware (just in case) via safemac and that all seems fine.
I'm running OSX 10.8.5.
Any advice would be greatly appreciated.
Many thanks
Liz

Believe it or not, that article helped me find a temporary solution. After reading it I realized that the problem did have to do with my DNS settings. I had taken the DNS settings that my ISP gives me when I dial up and plugged them into the configuration for my AirPort card. This apparently caused a problem because, although my wireless network is always on, it's not always connected to the internet. So those DNS settings were invalid most of the time.
I found that as long as I leave the area for DNS servers blank, the computer logs in normally. This further confirms my suspicion that something was trying to access the internet at login. I guess as long as I don't specify any DNS servers, the computer realizes it doesn't have an internet connection through my AirPort card.
So I just created two network locations: one for when my network is connected to the internet and one for when it isn't. In the first, I kept my original DNS settings because they work as long as I have an internet connection. In the second I did not specify any DNS servers. This seems to work fine, but I'd still like to know what is trying to access the internet at login. I've disabled the automatic update feature in all my programs that have it, but that doesn't seem to help the slowdown at login. Does anyone know how I could figure out what program is trying to access the internet?

I keep getting an error message when I try to sync my iPod that says "the required disk is missing". I don't have a clue what they are asking for..

I keep getting an error message when I try to sync my iPod that says "the required disk is missing". I don't have a clue what they are asking for..

Try deleting the iPod Photo Cache folder. If location can be found here:
iTunes: Understanding the iPod Photo Cache folder

Repeatedly, this error code suddenly appears on the screen and I don't have a clue what it means or what to do: "A script in this movie is causing Adobe Flash Player to run slowly. If it continues to run, your computer may become unresponsive. Do you w

Repeatedly, this error code suddenly appears on the screen and I don't have a clue what it means or what to do: "A script in this movie is causing Adobe Flash Player to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?
No Yes"

Hi,
Some "movies' are actually Flash files.
This means the Flash App will play them (possibly in a browser in some cases).
Depending where this item is and how it is playing it may be effected by other things
A web page can include javascript.
Apple uses javascript here to help with creating the posting box, the Edit options, Adding pics/smilies and the like.
Sometimes the javascript can be what is called a runaway process and gets sort of stuck in an endless loop.
If it is a free standing item then it might be triggered by AppleScript on the Mac. (or be modified in some way)
Again if the Script (normally written with a upper case S) is not perfect it can cause problems.
9:09 pm Wednesday; February 26, 2014
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

To BALTWO:I really appreciate the fast sent solution about my failure to burn DVDs with Lion, but I am 89 years old and think I know something about computers, but don't have a clue about ZAPPing PRAM nor RESET SMC. I also can't find any evidence of a p

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