To change payment block option in Propasal list(F110)

Hello,
I need help about automatic payment transaction (F110 Tcode). In edit proposal payment screen it is only possibly to change payment block option in lines one by one according to vendor (and customer). We need to change multiple lines (by user selection) in that list, for this purpose we developed a custom program which lists all open items (free from vendor or customer), I need a BAPI, or function to change payment block option for any individual line in my program.

We have prepared a report which shows proposal list.. After that, we have debugged the standart report. This standart program is updating the database. we couldn't find any function or bapi..
We do not want to update process to sap tables. We want to use function or bapi in my program .

Similar Messages

Changing Payment Block

Hi -
Transaction MRBR is executed with Manual Payment Block selected resulting in a list of blocked invoices to be released. When I drilled down into the finance side of one of the documents and changed the payment block to some other value, this change is reflected on the LIV side (under the payment tab), but not on the MRBR list. The MRBR list of blocked invoices still shows the original payment block value. Has anyone encountered this problem or know of the solution?
Appreciate your input..

That's correct. Procedure that you follow is go into MRBR -> to the LIV odc -> to the FI doc. Manually delete the Blocking indicator in FI. GO back to LIV and see the inidicator is gone under tab Payments. Then go back to MRBR and there you still see the Blocking <b>reasons</b> (not the Block it self).
The correct procedure is the other way around. If you are in MRBR release the document form there. You will see that the document disappears from MRBR and the Block disappears from the LIV and FI doc. A change doc is assigned to the LIV doc so you can see the invoice is relased and by whom.
If helpfull pls. reward.
Regards,
Roel

Payment Block Not stopping the payment to vendor??

Hi All,
we have a problem related to Payment Block option in Vendor Invoice.
by using FB02 We have updated the payment block for MIRO accounting document against the vendor line item.
while processing the vendor payment the blocked invoice is appearing for payment and it is allowing to make payment against this invoice.
is there any setting to activate the payment block or any configuration is to be done to do so.
please guide us.
thanks & regards,
shashi kanth

Hi,
Generally we use Payment block for Automatic payments with Tcode F110.
If you would like to use payment block for normal payment, Create a new payment block or change existing payment block Tick Manual payment block option.
Path :- Out going pamyment --> OG payments global settings --> Define payment block reasons..
Regards,
Venky

Payment Block Validation for User group

Dear SAP Validation Expert,
We like to allow only selected FI users to change Payment Block to ' ' (Free for Payment) in tcode: FB02, FB03 and FBL1N.
Curently we have managed to block other un-selected users from changing the Payemnt block to Free for Payment.
But our issues are Other fields also NOT able from changing/maintaining. For example in FB02, user NOT able to change Payment Block (BSEG-ZLSPR) from 'B' to ' ' (Free for Payment) which is expected but user also NOT able to maintain other field such as Payment term(BSEG-ZTERM), Baseline date (BSEG-ZFBDT), Assignment (BSEG-ZUONR) and Text Field(BSEG-SGTXT).
Below is our Validation, please advice how to improve it so that other fields can be changed too. Your swift reply is very much appreciated.
Pre-requisite:
( ( SYST-TCODE = 'FB02' ) OR
( SYST-TCODE = 'FBL1N' ) OR
( SYST-TCODE = 'FB03' ) AND
( BSEG-ZLSPR = ' ' ) AND
SYST-UNAME <> 'HIS20083'
Check:
BSEG-ZLSPR <> ' '
Message: E: You have no authorization.

Hi,
In your Validation small change has to be done.
Pre-requisite:
SYST-TCODE = 'FB02' ) OR ( SYST-TCODE = 'FBL1N' ) OR ( SYST-TCODE = 'FB03' )
Check:
SYST-UNAME 'HIS20083' AND BSEG-ZLSPR = ' '
Message: E: You have no authorization.
Try in the above procedure.
Thanks
Goutam

How to Make MRBR to show the Customised Payment Block Indicator (MIRO) ?

Hi
Currently, from what I know of, MRBR only showing Log Payment Block as follows:
A     Automatically blocked due to existence of blocking reasons
S     Stochastically blocked
M     Manual payment block set in header - no blocking reasons
W     Automatically blocked due to entry via Web Invoice
However during the manual MIRO creation, I put in customised Payment Block G (Block due to XX) in the Payment Tab of MIRO. This G does not get shown up in MRBR.
How to make it possible in MRBR as I have configured a few customised Payment Block such as G (Block due to XX) and H (Block due to YY).
I would like MRBR to show up the exact Payment Block indicators as those in the MIRO.
Please help.
Thanks

Hi Nick.
I just found out that Payment Block Indicator shown in MIRO will appear in MRBR. The reason that it was not shown in MRBR because during MIRO creation, it was set BLANK and then user went to FB02 to change it with other customised Payment Block Value, thus when we run MRBR, it was showing blank under Payment Block column. Thus, we had to resort to LOG Payment Block which gave rise to this thread.
Having understand the importance of how FB02 changing payment block will affect MRBR, we have decided not to let user change the payment block in FB02.
SAP note: 394370 has explained everything:
"A document generated with MIRO was blocked for payment. You cancel the payment block from the vendor line item in the FI follow-up document. Transaction MRBR then displays the invoice document nevertheless. Why?
The invoice document itself cannot be changed by changes to the follow-up documents; this is not programmed. Transaction MRBR therefore continues to display the document as blocked. If this document is released from an MM point of view, the FI follow-up document remains released. Thus the damage caused is restricted to unnecessary work by the user. SAP recommends that you only use the release transactions for releasing invoices."
Thanks a lot!

Payment block at invoice level

Hi,
Hope you all are doing well.
We've upgraded our SAP system from R/3 to ECC 6.0 and are facing the
following problem while testing it
While posting a vendor invoice through transaction FB60,
-In R/3, user cannot modify Payment Block (BSEG-ZLPSR). The default
-In ECC 6.0, user can modify Payment Block (BSEG-ZLPSR) from its
default value 'A' to any other.
What our requirement is we don't want users to change payment block. It
should be set to its default value 'A', can only be udpated through
transaction FB02 and also shouldn't be dependent on Payment Terms which
is currently being done in SAP R/3.
We checked configuration in Transactions OB27, OBBH for any
substitution, default Values for Pmnt Block & Maintain payment
terms.
Also, we haven't configured any workflow for releasing payment.
Regards,
-N

Sorry that was not complete
enter following line item validation (OB28)
Pre-requisite:
( SYST-TCODE = 'FB60' OR SYST-TCODE =
'F-43' )
AND BSEG-ZLSPR = 'A'
Check
BSEG-ZLSPR = 'A'
This is based on the assumtion that payment block "A" is getting defaulted. But if this is defaulted through a substitution, then this validation will not work
Edited by: Ron on Oct 7, 2009 9:31 PM

Payment Block field - Disabled - so not able to change

Hi
We have an interface program through which Vendor open items are being created in SAP system, some documents are having payment blocks, but when we try to change the payment block, system doesn't allow it because that field is disabled.
Can anyone please tell me how can we enable that field so that the payment block can be changed for making payments.
Thanks
Krishna

Check the settings in Tcode OB27. If the checkbox for 'Not Changeable' is activated you cannot change the Payment block dirctly.
You have two options
1. De-select the checkbox for 'Not Changeable' for Payment block 'P'
2. If you want to maintain the setting, release the invoices using Tcode MRBR. You can check the settings for Workflow here: SPRO>Financial Accounting>Accounts Receivable and Accounts Payable>Business Transactions>Release for Payment-->Create Workflow Variant for Release for Payment
Thanks
Palani

Adding custom message in exception list of F110 transaction without adding payment block

Hi All,
My requirement is to add custom message in exception list of F110 transaction based on certain fields validation without adding payment block .
I tried using BTE 1820 where I can add my validation but am not able to add the custom message in exception list.
Thanks,
Mihika.

Hi Raymond,
Thanks for your reply.
I did checked the document and tried giving the S and I message in my BTE with trace option checked on Additional log screen.
But Success and information message doesn't showed in Exception List.
If I set the Error message the Proposal gets cancelled and I can see my error message in log. (We don't want this option as in this option proposal is not getting created)
If I set the Payment block I can see that logged in exception list. But we don't want to set the payment block but the message should appear in exception list.
I added the message using simple message statement. Will you please advice if any other way to add the message other than using the MESSAFE statement.
Thanks,
Mihika.

How to change the payment Block?

Dear all,
How to change the payment Block?
Please help.
Regards
Mahfuz

Hello,
Please go through the below mentioned links it will help you
Mass Removal of Payment block
Payment block in customer/vendors - how to clear | SCN
Posting block removal in the payment proposal editing
Regards,
Basappa

Change Document - Block Invoice for Payment - BAPI

Hello All,
I have the requirement to block an invoice for payment through the Portal.
In FB02 transaction, we can select an item and set the "Payment Block" indicator to B (blocked) for instance.
I would like to know if exists a BAPI that allows this update. If not, if exists a function module for that (then we could create our own BAPI).
Thanks in advance,
Marco

Hi Marco
The BAPI never sets a payment block indicator by itself. It doesn't do so even when you have a payment release workflow
activated where FB01 would automatically set the indicator.
For BAPI calls you must always pass the payment block indicator in ACCOUNTPAYABLE-PMNT_BLOCK or code a user exit as described in note 487722 to populate the indicator automatically.
In the normal FI posting transaction code, for example:FB01, system will read the customziing in Tcode OBB8 ->if Block key is defined and the flag of Transfer payment block when changing terms of payment is on, the system will set the this payment block into corresponding line items in which this payment term is used. please refer to source codes:
Main Program     SAPFF001
Source code of   SAPFF001
    CALL FUNCTION 'FI_FIND_PAYMENT_CONDITIONS'
      EXPORTING
        i_zterm            = bseg-zterm
        i_bldat            = bkpf-bldat
        i_budat            = bkpf-budat
        i_cpudt            = bkpf-cpudt
        i_zfbdt            = bseg-zfbdt
        i_funcl            = t020-funcl                     "ERP05
      IMPORTING
        e_t052             = t052                   <<<<< import customizing in T052(Tcode:OBB8)
        e_zfbdt            = bseg-zfbdt
        e_sklin            = sklin1
      EXCEPTIONS
        terms_incorrect    = 4
        terms_not_found    = 8
        no_date_entered    = 12
        no_day_limit_found = 16.
    CASE sy-subrc.
      WHEN 0.
      WHEN 4.
        MESSAGE e737 WITH bseg-zterm.
      WHEN 8.
        MESSAGE e100 WITH 'T052' bseg-zterm.
      WHEN 12.
    MESSAGE.
      WHEN 16.
        MESSAGE e024 WITH bseg-zterm bseg-zfbdt+6(2).
    ENDCASE.
*------- Zahlungsschlüssel und Zahlungssperre vorschlagen -
    bseg-zlspr = t052-zschf.    <<<<<<<< payment block is set
    bseg-zlsch = t052-zlsch.
ENDIF.
Hope above explanation are useful for you to find the solution.
Best Regards,
Gladys xing

In FBL5N, i can't modify the "payment block" by the mass change

Hi All,
In FBL5N, launched for more vendors, choosing the button "mass change", SAP doesn't allow me to modify the "payment block". Its field is grey.
I wonder if is possible making this field modifiable.....
Thank You or Your help
Gandalf

Hi
Go XK99 and go to fields tab and select payment block then execute it - here put your vendor number range & company code then execute again - now in upper New Values - make it blank and press SAVE button so all payment block will be remove for those particular vendors (Mass change)
Best Of Luck
Tanmoy

I can't get Firefox to allow pop ups - changed setting in options but still blocking pop ups

I have tried to allow pop ups by changing preferences in options but Firefox is not allowing the pop up windows. It used to work before but I can't understand why it won't work now.

Under "Content" in Options, you have UNchecked "Block pop-up windows", yet you still don't see any popups? Can you give us an example of a site that is not showing pop-ups despite you turning the feature off?
A good site to test the pop-up blocker feature is http://www.popuptest.com/ where you can see if it's running or not. More info here: https://support.mozilla.org/en-US/kb/Pop-up%20blocker?s=pop-up&r=0&e=sph&as=s

I need to know how to block the option menu on firefox because my students change the connection option bypassing the proxy that should block them when it's not alloud surf on the web. Thank's

I need to know how to block the option menu on firefox because my students are able to change the connection option bypassing the proxy that should block them when it's not alloud surf on the web. Thank's

See http://kb.mozillazine.org/Locking_preferences
<code>//
lockPref("network.proxy.type", 1);
lockPref("network.proxy.http", "");
lockPref("network.proxy.http_port", "");
</code>
See:
http://kb.mozillazine.org/network.proxy.type
http://kb.mozillazine.org/network.proxy.%28protocol%29
http://kb.mozillazine.org/network.proxy.%28protocol%29_port

HT4539 how to change payment options

how do i chang the apple id on my ipod for the apple store

On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then tap on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918

Cannot change payment method on subscription and C...

I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

To change payment block option in Propasal list(F110)

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