To Learn CRM

Hi All,
I want to learn CRM but I donot have any material to start with.So could you please suggest me some gud links or material from where I can get a help as I donot know from where to start.
CRM mostly middleware concepts....
Queue monitoring etc...
Thanks in Advance!

Hi Eswar, I should have gone through the Terms and conditions when I joined the forum a month ago. Anywaz never late thanks for your inputs and I will make sure this is not repeated again.
Kiran, here is the
[SAP CRM Education Catelog Asia|http://www.sap.com/asia/services/education/catalog/crm.epx].
and
[Education partners in different parts of India|http://www.sap.com/asia/services/education/centres/partners.epx]
Hope this information is helpful.
Regards,
Naveen

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Want to learn CRM. Any guidence please.

Want to learn CRM. Any guidence please.
Guidance in terms of what are the sub modules like mobile internet etc. which specific sub module in demand etc.
please help in this regard.
Thanks in advance

Hi,
Loads of thread on the same query:
Re: SAP XI Certification and Learning Path
Re: Learning XI
Re: learning XI
Re: Learning XI
Regards
vijaya

Learn CRM - Need Guidance

Hi Experts,
With a exposure to CRM system for 1.8 yrs as a Super-user, from where should i start learning CRM.
Need some proper guidance from you expert.
what are the important areas in CRM, from where to start?
How to proceed for getting into and learning SAP CRM.
i know about concepts of Business partner, Activity Management, Sales Cycles, BP relationships, BP cockpit, Customer Classifications. Maintaining Business partner Master data.
Kindly Guide.
Regards
Anurag

COMM_PRODUCT : Products
CRMC_T077D : customer account groups
CRMD_ORDERADM_H (for header) CRMD_ORDERADM_I (Item data)
CRMD_ORDERADM_H Business Transactions CRM
CRMD_ACTIVITY_H Activity
CRMD_OPPORT_H Opportunity
BUTOO : Customer details
BUT001 BP: General data II
BUT100 BP: Roles
BUT150 BP relationship: Attribute table (test
different
BUT_HIER_TREE Business Partner Group Hierarchy
CDBC_T_PRODUCTID Mapping: Product Id
CDBD_ORGMAN Business transaction - organizational unit -
set
COMC_PRODUCT General Product Settings
COMC_R3_FIELDS Assignment of R/3 material master fields to
CFOP
COMM_CATEGORY Category
COMM_CFGMAT Basic Data for Materials
COMM_HIERARCHY Category Hierarchy
COMP_TYPES Hierarchy Tool: Comparison Type Check
Table
CRMC_CPRICPROC Customer Pricing Procedures
SMOKVBEZ15 Assignment employees to positions
Hope it helps.
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Kaushal

About learning CRM-Technical

Hi all,
I am new to CRM (I have experience on ABAP).
for my project needs I have to learn CRM technical.
Please suggest what are the SAP certificationa available (CRnnn).
Also suggest some useful websites (only for CRM technical).
Points will be rewarded for useful helps.
-B S B

Hi B S B,
Better option to get into CRM for ABAP er's is learn crm Middleware.If you are good in abap easy to learn middleware.
Go through the below url for further information on CRM certification.
https://websmp208.sap-ag.de/certification
Allot Ponts If my post Helps!!!
Regards,
Sathya Reddy.

Is SAP SD is required to learn CRM ?

Is SAP SD is required to learn CRM ?

Hi Pavan,
This has bn a long debate topic now. Coz the employers ask for an CRM exp topped with SD exp and the employees, jus like you and me feel that its not at all required.
If you ask my take on this topic, i say that the SAP SD is not required to learn SAP CRM. Ofcourse, i know that SAP CRM was originated from SAP SD, even though i stick to my words.
Before joinin to SAP CRM i was myself in a dilemma as to what to be done. But for me, so far so good.
If you need to do certification as a fresher, SAP would require you to obtain SD certification and then go for CRM certification.
Just to conclude, SAP SD is not required for learnin SAP CRM, but knowing SAP SD basic concepts (i mean actual SD basic fundas) will surely help you grab CRM knowledge faster and even during job hunt.
I hope i helpd you.
Please reward points if i did.
Regards,
Suji

How to Learn CRM

Hi All,
Initialy I am an ABAP programmer.
I have basic knowledge of Sales And Distribution.
And I am going to work on CRM assignment.
So please can any one tell me where I get study material
to learn CRM.
Thanks In Advance,
Dhanu.

Hi,
Refer the following threads:
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
CRM material
/message/1863167#1863167 [original link is broken]
Reward points if it helps.

Learning CRM

hi all,
i am a sap admin and would like to learn CRM, right from its basics. ( i have little knowledge from the administration point of view but not from the basics).
what is CRM in general and advantages.
what is sap crm, etc.,.
any link regarding this is truly appreciated.

Hi,
CR100 guide would be good to begin with.
Have a look at these threads too :
Links to CRM Documentation
CRM Knowledge tips - look here first before you ask or answer a question.
Thanks,
Rohit

CRM learning

Dear Friends
I am an user of SD since last 3 years. I am planning to switch to Sap. So I am thinking about CRM functional (not SD because I think CRM has better prospect). Now while learning CRM functional, is it necessary that I should have any technical knowledge like ABAP or BW. When I check with local institutes they are conflicting and confusing me a lot.
Another thing is for job prospects, should I possess both functional as well as technical skill? Also can anyone guide me what are the submodules within CRM functional I should focus more?
Pls guide.
Thanks & Regds

Hi,
As you have SD user backgroud you can start learning CRM/SD depending upon your request. As you have SD knowledge that will be of great advantage to understand CRM.
Regarding the ABAP if you have it will a added advantage. But if you dont have also no problem
Regards
Vinod

Learning SAP CRM

Hi all
I am having around 5 yrs experience in IT(Mech CAD-2yrs,SAP xMII-almost 2 years).I am interested to learn CRM functional,since i want to shift to functional side from technical side.Is this feasible option for me?
Thanks
Veeresh

Hi
veeresh,
Entrering this field is easy if you can analyse & practice,here are few links to understand the basic ideas & concepts
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://www.sap.com/solutions/business-suite/crm/index.epx
http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
You can also checkout : http://www.crm2day.com/
Regards
Naveen
Reward points if helpful.

How to create customer in crm sales with crm 7.0

hi,
can anyone tell me how to create a customer?
i am new to crm. I am learning crm sales
Thanking you
prasad

Hi,
As explained before, go to SALESPRO, SalesPro and SPRO are different.
SALESPRO is a role in UI..make sure that it is added for your login.
go to transaction crm_ui -> SALESPRO business role ->Account Managemnt in the navigation bar -> Accounts -> Corporate Accounts.
Hope this helps!!
Prerna

Where to get more information about CRM?

Hi all,
I want to learn CRM, now i am BW Consultant,i know ABAP.
What else i should know to learn CRM.How soon can i learn this.Please help me in this regard
Thanks in advance
Regards
N.Prasad Babu
Message was edited by: John Burton

Hi Naresh,
You would have seen the last reply in thread
Totally new to CRM
Basically these are set of trainings arranged by SAP. You will have to enroll for trainings where you will also be provided all relavent documents of the course you attended.
Please look into the http://help.sap.com/
with your key word search this is your first lookout for any kind of materials on SAP technologies. ( You have to help your self by doing searching.)
If you looking out for any specific document mention it, experts in the forum who already know about the same will reply you.
regards,
Vijaya Kumar M.

CRM Process Flow and Documentation

Hi,
I am new to CRM (But i have 6 months SRM experience), i am trying to learn CRM.
Can anyone suggest me the process flow in CRM and can please send any documentation in CRM like CRM100,CRM300,CRM800 materials to my mail id.
Here is my mail id: <removed by SDN Forum Moderator>
I really appriciate your response.
Thanks,
Ramya.

Hello,
Did you happen to read this:
"Be aware, the receiving, requesting or distributing of copyrighted material by any means other than those set forth by the owner of said material is against the law. DO NOT request such material nor distribute such material on SDN, and for your own good I would not recommend you do it anywhere else either."
Ref: step by step in Bw
The best and most fruitful way to get this material is by attending the SAP courses.
Best regards
Gregor

CRM ON DEMAND

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I wanted to learn CRM ON Demand.Searched a lot on this topic but i am unable to find any relevant document to get aqauinted on crm on demand.
Request to please give me some study material like user guide on crm on demad to learn the basics.

Check out this library. The help file alone is enough to learn it but you'd need hands on experience to really learn it. You might also try registering for a free 30 day trial account and play around with it
http://download.oracle.com/docs/cd/E22393_01/homepage.htm
http://www.oracle.com/us/products/applications/crmondemand/index.html
Udaya

CRM & ISU information

Dear Experts,
Could you please refer me some usefull study materials on ISU and CRM ( both Technical & Functional ) so that I can get some strong basic knowledge of those area.
Thanks in adv.
A.Miter.

You can start learning CRM with CR 100.
Link :
http://help.sap.com/saphelp_crm70/helpdata/en/19/68a028d02b460fa899066d948ed3ab/frameset.htm

SAP CRM WITH ABAP

Hi Gurus,
I am SAP ABAP consultant and now I want to learn CRM along with ABAP, so it will be great if you can send me the related document.
Thanks,
Rajeev !!!

hi,
go to these link.
http://www.crito.uci.edu/publications/pdf/crm.pdf
http://www.twocrows.com/crm-dm.pdf
https://www.sdn.sap.com/irj/sdn/wiki
http://www.crm2day.com/library/pdf.php?pdf=50350-0.pdf
http://en.wikipedia.org/wiki/Customer_relationship_management
http://crmtutorial.com/CRM/CRM.aspx
*Reward points if useful.*
Regards,
pankaj

To Learn CRM

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