To Lenovo Support - Ask for required information on your support request form

Question

This message is directed to Lenovo EMC Support. Whenever opening a support request, time is wasted in the first communication volley because the online support form does not ask for the required information.
The first reply I get is always requesting the information listed below. Please, out of respect for your customers' time and your support personnel, update your support request form to ask for this information right on the support page at https://lenovo-na-en.custhelp.com/app/ask/
Also, please update your Serial Number field so that it can accept the full serial number for the devices.
The first reply I receive from your support staff always asks for this information:
* Required information
*First Name:
*Last Name:
Company Name and/or Point of Contact (if applicable):
*Shipping Address:
*City:
*State:
*Postal Code:
*Country:
*Daytime Telephone Number:
*Product Serial Number:
*Product Country of Origin:

Answer 1

Thanks for the suggestion, I forwarded that to the appropriate people.
As for the serial number section, the serial numbers are either 10 digits or 8 for some new devices. You may be refering to the whole model number and seriasl number. The SN is the last 10 or 8 digits.
Where is my product's serial number?