To Nokia: have you forgotten about firmware update...

Question

Seriously,  just making sure that the code didn't fall somewhere through the cracks. 0591930 is a product code for NAM (north american) version of N97 mini, just like 0584971. The difference is that the latter have already received firmware upgrade, whereas the owners of 0591930 are still waiting and getting more and more impatient. Can you please include us in FW update as well?
Also, since on the subject, let me mention something that I find really annoying. I use bluetooth most of the time, either walking around at work with a headset or driving and using handsfree, and all that time I have phone in my pocket. Now, almost all bluetooth devices nowadays have an answer button, so you can make or receive calls without reaching for the device. So explain this to me: why whenever I answer the call using bluetooth, the keypad/screen unlocks? For me it doesn't make any sense. It happened with my E51, and still happens with my N97 mini. I'm driving in the car, the phone rings, I answer using bluetooth, and next thing I know I either "hang up" (involuntarily) or activate gazillion programs/settings on the phone because even though I never removed it from my pocket, the screen became active and started accepting all kinds of touches. Same thing with keypad on E51 - suddenly the buttons become pressed, even though when I put it in my pocket (before the phone rang) I made sure the keys are locked. So the only thing you can really do while driving, even though you're using so called "handsfree", is to answer the phone, dig it out of your pocket while hoping that the RED button or HANG UP square are not pressed, lock the keys/screen AGAIN, and then put it back. Until someone else doesn't call that is... How stupid is that? Unless, of course, there is some hidden purpose to this action that I don't understand. Still, I'd like a choice somewhere in settings that would let me decide whether or not I want my keys/screen to unlock as I answer my phone via bluetooth...

Answer 1

LOL. I just realized that you actually think a firmware request on this site would work? This is not a tech forum. We are not Nokia employees. This is a user-to-user forum. You'd be lucky if any Nokia employee has read this, or will be able to read this. Chances of that are like, nil. Moderators dont answer queries. Also, Nokia is not the only factor in delayed firmware. Let me explain.
1. Network branded - some phones have product codes that are branded to a certain company. Even if your phone came SIM free from a store, it does not guarantee that it is unbranded. TMobile supplies SIM free phones, but their phones are all branded for example. These phones will only get firmware upgrades IF the network or company to which they are branded approves the firmware for their phones.
2. Country Variant - Some countries require a special variant for their own. China for example has a 3G disabled country variant. India has a country variant which locks which apps the phones there can use (some apps for Nokia India arent usable on phones bought outside India), Some Euro countries have different qwerty keyboards (azerty for example). Some countries' variants have no noticeable difference but they are still country variants (Philippine variant, for example). AFAIK these variants require approval from local telecom bureaucracies before getting their update. This was also cited as one of the possible reasons why UK has late updates.
3. Special Edition phones - are made for a special reason, like a company promotion, or a holiday, etc. An example would be the Middle Eastern Ramadan Edition. It has certain apps available for it alone. these apps are firmware embedded so it needs a separate firmware from the generic ones. These often get firmware last or never, since firmware for this may only be released upon request from the sponsoring company, or by the country who requested the special edition.
If you find my post helpful please click the green star on the left under the avatar. Thanks.