To reinstall the software. Do I need to uninstall first?

to reinstall the software. Do I need to uninstall first?

What software? What system? You need to be more specific.
Mylenium

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  • Hello, I am getting a Kern Protection failure error message when trying to start up my Olympus DSS Player dictation software.  I have been using the software without issue for years until last month. I have uninstalled and reinstalled the software.

    Hello, I am getting a Kern Protection failure error message when trying to start up my Olympus DSS Player dictation software.  I have been using the software without issue for years until last month. I have uninstalled and reinstalled the software and don't recall installing any new software before the issue began.
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    Process:    
    DSS Player [186]
    Path:       
    /Applications/DSS Player/DSS Player.app/Contents/MacOS/DSS Player
    Identifier: 
    com.olympus.DSSPlayerV7
    Version:    
    7.4.0 (0.1)
    Code Type:  
    X86 (Native)
    Parent Process:  launchd [98]
    Date/Time:  
    2013-11-23 11:44:03.999 +1100
    OS Version: 
    Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:     
    209192 sec
    Crashes Since Last Report:      
    4
    Per-App Interval Since Last Report:  273602 sec
    Per-App Crashes Since Last Report:   4
    Anonymous UUID:                 
    EDE95D54-CA0A-4ABC-8241-167C27AAFC1D
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000007ff4005
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   com.OlympusSys.OlympusDSSFile
    0x005e1fa3 DSSFile_GetDSSIndexMark + 1091
    1   com.olympus.DSSPlayerV7  
    0x0004e5cf -[DSSFileManager setActive] + 61
    2   com.olympus.DSSPlayerV7  
    0x0004a939 -[DSSFileManager setFileInfo:needMusicInfo:] + 698
    3   com.olympus.DSSPlayerV7  
    0x000486f8 -[DSSFileManager initWithFilePath:needMusicInfo:] + 124
    4   com.olympus.DSSPlayerV7  
    0x00009470 -[DSSMainWindowController createFileInfosNew:folderId:] + 742
    5   com.olympus.DSSPlayerV7  
    0x0000ccd6 -[DSSMainWindowController updateFolderInfos:folderIds:] + 622
    6   com.olympus.DSSPlayerV7  
    0x00020bdb -[DSSMainWindowController awakeFromNib] + 3665
    7   com.apple.AppKit         
    0x0114e21c -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1646
    8   com.apple.AppKit         
    0x0114c1a4 loadNib + 257
    9   com.apple.AppKit         
    0x0114b7f7 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 831
    10  com.apple.AppKit         
    0x0114b4ad +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
    11  com.apple.AppKit         
    0x011dafcb -[NSWindowController loadWindow] + 223
    12  com.apple.AppKit         
    0x01171f22 -[NSWindowController window] + 89
    13  com.apple.AppKit         
    0x013d6dbc -[NSWindowController showWindow:] + 36
    14  com.olympus.DSSPlayerV7  
    0x000035b4 -[DSSAppController applicationDidFinishLaunchingAfterShowSplashWindow] + 464
    15  com.olympus.DSSPlayerV7  
    0x000065d0 -[DSSAppController completeCheckRemoteConnWhenAppLaunch] + 86
    16  com.apple.Foundation     
    0x021b0738 __NSThreadPerformPerform + 705
    17  com.apple.CoreFoundation 
    0x032bc42b __CFRunLoopDoSources0 + 1563
    18  com.apple.CoreFoundation 
    0x032b9eef __CFRunLoopRun + 1071
    19  com.apple.CoreFoundation 
    0x032b93c4 CFRunLoopRunSpecific + 452
    20  com.apple.CoreFoundation 
    0x032b91f1 CFRunLoopRunInMode + 97
    21  com.apple.HIToolbox      
    0x02537e04 RunCurrentEventLoopInMode + 392
    22  com.apple.HIToolbox      
    0x02537af5 ReceiveNextEventCommon + 158
    23  com.apple.HIToolbox      
    0x02537a3e BlockUntilNextEventMatchingListInMode + 81
    24  com.apple.AppKit         
    0x0118e595 _DPSNextEvent + 847
    25  com.apple.AppKit         
    0x0118ddd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    26  com.apple.AppKit         
    0x011501f3 -[NSApplication run] + 821
    27  com.apple.AppKit         
    0x01148289 NSApplicationMain + 574
    28  com.olympus.DSSPlayerV7  
    0x0000257a _start + 216
    29  com.olympus.DSSPlayerV7  
    0x000024a1 start + 41
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib        
    0x00f44382 kevent + 10
    1   libSystem.B.dylib        
    0x00f44a9c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib        
    0x00f43f59 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib        
    0x00f43cfe _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib        
    0x00f43781 _pthread_wqthread + 390
    5   libSystem.B.dylib        
    0x00f435c6 start_wqthread + 30
    Thread 2:
    0   libSystem.B.dylib        
    0x00f43412 __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x00f439a8 _pthread_wqthread + 941
    2   libSystem.B.dylib        
    0x00f435c6 start_wqthread + 30
    Thread 3:
    0   libSystem.B.dylib        
    0x00f43412 __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x00f439a8 _pthread_wqthread + 941
    2   libSystem.B.dylib        
    0x00f435c6 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x070a5400  ebx: 0x070a5c00  ecx: 0x001b4955  edx: 0x00000024
      edi: 0x07ff400e  esi: 0x00000000  ebp: 0xbfffdbc8  esp: 0xbfffdb60
       ss: 0x0000001f  efl: 0x00010217  eip: 0x005e1fa3   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x07ff4005
    Binary Images:
    0x1000 -   0x118fec +com.olympus.DSSPlayerV7 7.4.0 (0.1) /Applications/DSS Player/DSS Player.app/Contents/MacOS/DSS Player
      0x187000 -   0x187ff7  com.apple.Cocoa 6.6 (???) <5A785062-1ABB-2A54-BAAC-8FEF95275E05> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
      0x18a000 -   0x484fef  com.apple.QuickTime 7.6.6 (1800) <D3538A45-5F4B-262A-06AB-64C1EBAC4A33> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
      0x530000 -   0x5aafff  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
      0x5dc000 -   0x5e5fff +com.OlympusSys.OlympusDSSFile 1.3 (1.01) /Library/Frameworks/OlympusDSSFile.framework/Versions/A/OlympusDSSFile
      0x5ec000 -   0x5ecff7  com.apple.Carbon 150 (152) <2539A94A-34D9-45CB-8F3E-AD53149E0BD5> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
      0x5ef000 -   0x5efff7  com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
      0x5f7000 -   0x85dff7  com.apple.security 6.1.2 (55002) <E88E133F-5FB3-446F-B753-2B8AD577B46A> /System/Library/Frameworks/Security.framework/Versions/A/Security
      0x93a000 -   0xa77fe7  com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <423BDE4D-5082-B6CA-BB2C-E22A037235A4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
      0xae7000 -   0xae8ff7  com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
      0xaed000 -   0xb39fff +com.yourcompany.yourcocoaframework ??? (1.44) /Library/Frameworks/OlympusDeviceManager.framework/Versions/A/OlympusDeviceMana ger
      0xbe1000 -   0xc3eff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
      0xc5e000 -   0xda1fef  com.apple.QTKit 7.7 (1800) <9DD27495-3020-0928-B3F2-D418C336E163> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
      0xe58000 -   0xec2fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
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    0x1146000 -  0x1a29ff7  com.apple.AppKit 6.6.8 (1038.36) <A353465E-CFC9-CB75-949D-786F6F7732F6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x1ec5000 -  0x1ff3fe7  com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x2057000 -  0x2057ff7  com.apple.ApplicationServices 38 (38) <EAF1BC8C-4FD4-4300-B8F7-4B24E49125E2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x205f000 -  0x2139fff  com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x2184000 -  0x23f5fef  com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x2503000 -  0x2827fef  com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x2967000 -  0x2cd2ff7  com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x2da2000 -  0x2dacffb  com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x2db5000 -  0x2dfbff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
    0x2e08000 -  0x2f8afe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
    0x2fec000 -  0x30ecfe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib
    0x3110000 -  0x311efe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
    0x3123000 -  0x3167ff3  com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x3186000 -  0x318fff7  com.apple.DiskArbitration 2.3 (2.3) <6AA6DDF6-AFC3-BBDB-751A-64AE3580A49E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x3199000 -  0x3199ff7  liblangid.dylib ??? (???) <FCC37057-CDD7-2AF1-21AF-52A06C4048FF> /usr/lib/liblangid.dylib
    0x319d000 -  0x31afff7  com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x31bc000 -  0x3269fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
    0x327d000 -  0x33f8fe7  com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x34f0000 -  0x3cdf557  com.apple.CoreGraphics 1.545.0 (???) <1D9DC7A5-228B-42CB-7018-66F42C3A9BB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x3da7000 -  0x3f6afeb  com.apple.ImageIO.framework 3.0.6 (3.0.6) <AE641FAD-DF38-AE31-B45B-85AEE7AF3A45> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x3fc9000 -  0x402afe7  com.apple.CoreText 151.13 (???) <23F359DA-D845-5C50-4DF3-19E858CF2B2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x4062000 -  0x40fdfe7  com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x4124000 -  0x41e0fff  com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x4217000 -  0x426aff7  com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x4295000 -  0x42a6ff7  com.apple.LangAnalysis 1.6.6 (1.6.6) <3036AD83-4F1D-1028-54EE-54165E562650> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x42b3000 -  0x435bffb  com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x4388000 -  0x439cffb  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <9F5CE4F7-D05C-8C14-4B76-E43D07A8A680> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x43aa000 -  0x43befe7  libbsm.0.dylib ??? (???) <B328FA0A-899C-4FC4-F2AC-2FDC08819CD2> /usr/lib/libbsm.0.dylib
    0x43c7000 -  0x43cafe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
    0x43cd000 -  0x43d9ff7  libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
    0x43dd000 -  0x46fdff3  com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x4773000 -  0x481ffe7  com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x4884000 -  0x48c8fe7  com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x48ef000 -  0x49bafef  com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x4a19000 -  0x4a99feb  com.apple.SearchKit 1.3.0 (1.3.0) <7AE32A31-2B8E-E271-C03A-7A0F7BAFC85C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x4acd000 -  0x4b00ff7  com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x4b18000 -  0x4bb5fe3  com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
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    0x4c30000 -  0x4c3dff7  com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
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    0x4df9000 -  0x4dfdff7  libGIF.dylib ??? (???) <2251F789-B187-0837-6E38-A0E5C7C4FA3C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
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    0x4e2f000 -  0x4e53ff7  libJPEG.dylib ??? (???) <50E17B4D-63D6-24D3-702F-6A6E912A55EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
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