To restrict a filter to a single field

Hi
I need to create Service report where in i need to show the Closed SR number and the CLosed SR Number which has been closed within One hrs time. I have used the Case..when functionality to restrict the condition for the field which shows closed SR's within an hour. But the count is not coming proper.
Would like to know if anyone came across the same issue, If so kindly help me with the same
Thanks in advance

Hi,
To calculate the number of SR closed with 1 hour use the below
SUM(CASE WHEN (TimeStampAdd(SQL_TSI_MINUTE, -60, "Service Request"."Closed Date and Time") <= "Service Request"."Opened Date and Time" AND "Service Request".Status = 'Closed') THEN 1 ELSE 0 END)
To calculate the number of SR closed use the below
SUM(CASE WHEN ("Service Request".Status = 'Closed') THEN 1 ELSE 0 END)
Hope it works
-- Venky CRMIT

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Message was edited by: mike8813

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To restrict a filter to a single field

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