To Verizon re Guide

I know that the guide is provided by a service rather than directly from Verizon. I have a couple of issues that I'd like on the record.
It would be nice if the names of the actors and actresses would be listed in the description..
It would be nice if the year that the production was made was in the description.
It would be nice if "new" or "repeat" was somewhere in the description of the production
sharkman

First of all, this is only applicable if you have dialup service AND an external modem. That has become a rare combination. There was a fairly long period of time that most computers had internal modems. The modem is a a device that converts between the digital signals your computer uses, and the analog signals the are used by most telephones. It allows digital information to be transmitted over an analog network at low speeds (compared to DSL or FiOS).
If you have an external modem, it will usually connect to the computer through one of the serial ports (typically COM1) and the telephone line via an RJ11 plug/jack. Just unplug the cable from the serial port of the computer, and disconnect the telephone line from the external modem.
If you have a modem built into the computer (internal modem), just unplug the telephone cord from the RJ11 jack on the computer.

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Guide Display - Not Very Clear

Why does Verizon's Guide display its main show title & all its contents on the third row down & not the top?
Press Guide. The channel you wish to choose is the THIRD row down. Shouldn't it be the TOP?
I say this because when you're scanning the channels your eyes aren't likely to look up two rows to view what's on. Classic & Standard view won't correct this problem.....It used to. That is until the new update was installed!
Will Verizon ever change the display where the main channel is at the TOP?
   512-----------------------------------------------------
   513------------------------------------------------------
   514            News, Sports, Weather
                   Local News, Sports & Weather
   515-----------------------------------------------------
   516-----------------------------------------------------
   517-----------------------------------------------------
   518-----------------------------------------------------
   519-----------------------------------------------------
   520----------------------------------------------------

TViwer2014 wrote:
You like it this way?!!.... So, in other words, you're saying when you channel surf you like looking down the page, up two channels, down the next page, up two channels, down the next page, up two channels...down, up, down, up....
At least that's how it's done using "Standard" View. As for "Classic" View its at the top.
Classic view however has been disconnected since the new menu showed up. Verizon removed it features. Bummer!!
Like TNS_2, I like it the way it is.
It probably took me 2 or 3 days to get used to this format, and when I am channel surfing I always look at the second from the top (or the next to the bottom, depending on which direction I am going), not in the middle. Why would you look in the middle at all when channel surfing? I simply don't understand your issue.
And when I just want to see the Guide to maybe see what is coming next on the channel I am tuned to, it being in the middle is great, high visibility. Plus since FiOS generaly groups like channels together (news, sports, etc.), it makes it easy to see what is being shown or coming on on channels both above and below, no key pressing needed.
Very intuitive and easy to use to me.
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

What's The Point Of Having DVRS If The Guide Is Incorrect?

As the holiday season is upon us with a new year right around the corner verizon's guide issues still continue to get worse and worse with each day that passes with no end in sight as to verizon actually making an effort to correct the guide issues that currently exist. The schedules that verizon has running on their channels are so far off that it must be some sort of a sick inside joke to see how much the customers will take before they decide to go elsewhere for their services because of the reluctance to want to assist customers with all of the data that is wrong on the guide. If you want something corrected you are on your own since tickets that get created do not get worked on or looked at by the people who can make the necessary corrections. Now while i have been in touch with your guide provider and many of the channels on the guide to get things corrected (which i should not have to do) things have been getting fixed little by little but the frustrating thing is that even after i get them corrected for everyone who has fios for their tv service two weeks later it reverts back to being the same issues all over again. Very few people know that i have been doing this but if there is anyone at verizon who can actually assist with this issue then please do so because there are a lot of people who are having the same issues nationwide who are at the point where they are going to drop you if you do not fix the guide issues. I would be embarrassed to know if it were my company that was incapable of providing something that people are paying for and that the customers have to do my job for me rather than those who are being paid to do it so if you can assist those of us who have these guide issues please do so or at least give people a reason as to why you are not doing so rather than saying that it is a known issue. It being a known issue and a company doing nothing about it is truly disturbing because then the perception will be that apathy is the reason for not wanting to correct the guide problems.

Have you voted here. Get rid of FYI and what ever additional provider adds data. What good is all the additional info, if it is all wrong. Nice guide bad data.
http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Switch-to-Tribune-Media-Service/idi-p/378...
OK mm1, I see you had voted.

Guide misidentifies reruns as new, resulting in unwanted recordings

The FiOS guide this week is misidentifing reruns as new, resulting in unwanted recordings. Who do I complain to about this?

http://www.fyitelevision.com/ does verizon's guide data.
There is a contact us form at their website and an email address as well at the contact us > contact info page.
Channel Lineup Additions & Changes
[email protected]

Verizon USB 727 driver?

Just got a Verizon USB 727 data card. Works great. The Verizon installation guide says that you can use the provided Verizon install CD to setup and use your data card but that Apple has all the drivers necessary on the Apple support web site. Can't find them??? And if you (by any chance) used the Apple Driver , how is it working compare to the Verizon Manager app?
Thanks
F

Chopstick,
I still do. I use it every day. I have not had any coverage problems so far.
It's small and it's fast. I like Verizon as well (first time customer).
I am sure that Apple will come with the driver for the U727, it's only a matter of time. For now I am using the verizonManager software.
F

Guide Content Thirteen - HEADS UP

This coming Sunday, 19 February the FIOS TV listings for Channel 513 PBS shows incorrent information. Masterpiece is on at 9PM not 10PM and runs for two(2) hours, 9 to 11PM.
Where does Verizon get its information from? There are always errors in the guide especially for PBS.
Larry

There have been many requests to change guide data providers. Vote for mine,
http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Switch-to-Tribune-Media-Service/idi-p/378...
Also Vote for this one that is more than two years old, and states they are working on making the data better.
http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Change-GUIDE-Providers/idi-p/232585
"We evaluated all the available options and each has its benefits and drawbacks. We are currently implementing procedures that will improve the integrity of the guide data."
It seems like the drawback with switching providers, is that it might cut into their profits, and or require a new img for them to use Tribune Media Services that almost all other providers use. It is MOST ACCURATE, and what is found on the TiVO box my daughter uses. Yes I do find errors in the guide from time to time, but not as many as when the first idea in the second link above was posted.

Online TV Guide Option

Hello, is there a way or option to only see the channels I subscribe to when I go to Online Verizon TV Guide ?
thanks, Tropicalgal

tropicalgal wrote:
Hello, is there a way or option to only see the channels I subscribe to when I go to Online Verizon TV Guide ?
thanks, Tropicalgal
You can set up Favorites 1 or 2 with your subscribed channels. No other way.

Having trouble setting up a linksys WRT54GS router with v...

Having trouble setting up a linksys WRT54GS router with verizon DSL using a westell 6100F modem. the modem works fine by its self but the router will not connect to the internet when installed like the cd tells you to.
online help and phone help has been less than helpful, anyone have any Ideas?

Ok I found " Installing the liksys wireless router with a westell 6100 modem" in the verizon troubleshooting guides. printed the instructions so I would'nt forget. step 1 open your web browser and enter http://192.168.1.1 in the address field. PROBLEM it comes up with a login screen that I don't know how to sign into. tried the obvious stuff. cannot get past the login screen. I knew this sounded to easy to be true. anyone have any ideas?

I have Real Player Plus and with it you are ment to be able to download videos with it from any site bit the download video icon does not appear despite having everything enabled what's going on?

I have got Real Player Plus and one of the features of it is being able to download any video.
Now to do that you mouse on thevideo and a download icon appears on the top right of the video.
Recently it has stopped working. I have all my Real Player plug-ins enabled and the feature enabled on Real Player Plus to recognise FX 3.6.17 but it doesn't work. Whats going on? I am having to use Internet Explorer to use that feature of Real Player.

Noticed some of the comments about the new Verizon tv guide. I concur with the crowd indicating displeasure with the guide. Lots of wasted space on the left side, top and bottom of the new guide. The original guide presented more channels and more times with each screen display. The original guide was quite useful for me, and functioned perfectly fine. I would like the opportunity to choose between the two guides. Change isn't always a good thing.

Missing Features (why I won't yet recommend FiOS TV)

Hi all,
I wanted to post here in hopes that Verizon hears my complaints and does something about it. I don't know if there is a bug / feature reporting tool they have publicly available, so I'm using this forum.
Overall, we love everything about Verizon. Great service and support, great internet speeds and up-time, super sharp TV picture, responsive modern UI! Love it.
I would recommend everything to my friends and family except the TV service, and this is because the DVR is missing some basic functionality. Here are the things I want to see fixed added before I'm willing to recommend Verizon TV to others (DirectTVs DVR is better in this regard, but unfortunately we can't get a signal at our new place)
Missing features:
1) Extend an active recording
-- This is a deal breaker if you are a sports fan. Once a recording has started, there is no way to extend it. I've seen post saying "just subscribe to the series with a custom end time", and "just record the show after it". These are lame work arounds. This is pretty basic functionality. A better work around would be for Verizon to allow me to set a custom stop time when I start a single recording. Why isn't this an option??? It's clearly able to handle setting a custom end time when setting up series recordings, how is this different?
2) Can not pause an on-demand show
-- I can not see paying for any on-demand shows without this functionality. Have you ever watched a movie straight through without needing to pause the DVD? With TV shows, if you watch it live they show enough commercials to fit in a quick bathroom break or make popcorn, whatever. With on-demand, there are less commercials (this is good), and that makes it harder to take a quick break... Further, if you have kids... you NEED a way to pause to, um, deal with the kids on occasion. I can understand wanting to disable FFwd (to disable skipping commercials), or Rwnd (to disable someone trying to play a pay movie multiple times), but Pause??? come on... Add the ability to pause, and it may be enough for me to cancel my Netflix subscription, and give my money to the Verizon on-demand service instead...
I'd love to hear from a Verizon employee on at least #1. This is my number one complaint. I'm a sports fan and this is killing me... Is there an ETA on fixing this? Some where better for me to voice my concern? Like I said, #1 really prevents me from recommending Verizon TV to anyone. I love everything else, so missing this one this is a real shame.

Rosa wrote:
I also will not recommend Fios TV. The channel/program guide is useless as well as paying for outdated movies on the movie package. I will list the problems and hopefully Verizon will review and possibly correct or update these issues.
BIOS TV
1. Program/Channel Information Guide
       Not Informative - No year or actor listing with very limited program story information.
       Incorrect Program Listing - Guide has listing of a program or movie and when you select the program to watch it has a
       different program/movie on the channel. Cyberspace TV?
2. Movies included and provided basic subscription
       Limited
3. Optional Purchase Packages: HBO/Cinemax, The Movie Package
    99% Outdated movies (from the last century and beyond).
    Very limited movie selection for ON Demand, no new movies added/scheduled for long periods of time and again
    movies are old and outdated.
If Verizon ever decides to update FIOS TV to meet public standards in the very near future then I will renew my contract otherwise I can not see spending my money on inadequate subscriptions. My Fios bundled was installed in May 2009.
Thank you.
Rosa
1. This is upcomming. When looking at the guide it gives a basic description, but if you hit info it gives a more detailed description. actors and dates are something in the works.   As for the wrong show, this may or may not be a Verizon issue. Sometimes Verizon's guide is just wrong. But more often than not, it is a problem with the channel not verizon. If the channel said they would have show "a" on and that is what verizon put on their guide, then the channel had a change or problem with the show at the last minute, it would not have been communicated to Verizon so they were expecting to show "a" but ended up broadcasting show "b". I live in an area where fios tv is not available yet and I have Direct TV. Same thing happens there. We notice it especially on cartoon network ourselves, I record pokemon for my nephew and about half the time they will have "the adventures of flapjack" instead. Its not a problem with Directv's guide, its a problem with cartoon network in my case. This is not to say that the problem you are seeing is not a verizon issue in some cases. but in a lot of cases, its a problem with the channel itself and there is nothing verizon can do in those instances
2. There are several movie channels included in the base packages. I.E. AMC, TCM, Bravo, etc.   Things like showtime, IFC, Encore and such will always be extra.
3. Content on the movie packages is in no way controled by Verizon. This complaint needs to be sent to those channels themselves. Verizon has no say in the content on the channels.
Message Edited by spacedebrismark on 06-24-2009 10:50 AM
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Error exists between keyboard and chair.

AGPDMA fails to enable for unknown reasons

This seems to happen on a semi-random basis... Either it doesn't happen to begin with and never happens again, or it happens when I first use Xorg and sticks around for a while, possibly disappearing, possibly not. As of yet, I haven't found any cause or any solution. I just get this message in Xorg.0.log:
(EE) VIA(0): [drm] drmAgpAcquire failed 1023
(EE) VIA(0): [drm] Failed to initialize DMA ring-buffer: 1005
and AGPDMA fails to enable, reducing OpenGL performance very significantly. This happens with both the Via and Unichrome drivers. Has anyone else experienced this, and is there any way around it?

That little yellow triangle icon means that the DVR detected a conflict in your scheduled recordings or a recording was "bumped due to deletion".
In the first case either there was an overlap with the other 2 recordings or something was causing the DVR to think that it should try to record 3 things (or more) at once - maximum of 2 simultaneous recordings allowed.
In the second case, it is possible the guide data changed and the program is no longer listed - remember that the DVR is a program based system, not time slot, and Verizon's guide tends to be wrong a lot.
One way to assure your recordings is to set them up as recurring manual recordings as opposed to a specific show.
Hope that helps.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

How many Tv's on one ONT?

What is the max number of TV's that I can attach to one ONT? I was told by Customer Service last year (2008) that the max was 7 but that it was likely to increase in 2009. Also, I can't locate anything in the documentation (on-line or paper) that states what the max is.

Unless something has changed recently, seven is still the max number of FiOS' Motorola STBs and DVRs you can have. This is a technical limitation with the current version of MoCA, as implemented. MoCA is the name for ethernet networking over coax, which is how Verizon delivers guide data to its Motorola STBs.
There is no limit to the number of QAM digital tuners (for SD and HD locals) or CableCard devices you can have, because those don't rely on MoCA to get their guide data. Though in the past, it did take some effort to order more than seven CableCards; I'm not sure whether that is still the case.
Message Edited by KenAF on 01-01-2009 12:27 PM
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

Verizon PAP2 admin password or unlock guide.

I recently purchased a pap2-vn that was previously used on Verizon.
I did not do enough research and just found out it is locked and can only be unlocked with an admin password.
Does anyone know of the username and password?
Any guide to unlock the VN model?
Thanks.

Customata , I believe you're referring to unlocking methods found in another forum and when you search it through my friend, google.
Message Edited by Lemon57 on 02-14-200704:45 PM

Verizon Screwed-Up the Guide Again

The Guide format changed for the worse again today. As if it wasn't enough to screw it up a few months ago when Verizon applied changes to the way channels were filtered (or not) within the guide; they also added a banner across the bottom of the screen, thereby reducing the number of visible channels by 1. Now, today, Verizon not only changed the format of the channel names (unnecessarily), but they also added a summary detail of the selected channel (which we used to get by pressing the "info" button. This change resulted in the removal of 2 other channels on the screen to make room for the summary. They also got rid of the banner at the bottom of the screen, but they didn't restore the previously removed channel, so now it's just a wasted line that could have shown another channel. Ridiculous. How about some Human Factors assessments? How about some feedback from customers regarding options? I don't appreciate the changes Verizon keeps making to the guide. They're not helpful. Please give us the freedom to select how many channels we can see within the guide at one time. Allow us to select whether or not we want to see the show details in the main screen of the guide. But most importantly, please stop screwing with the guide. Thanks, Rich
Solved!
Go to Solution.

I must admit that I came here to vent out of despair that Verizon couldn't help given my last experience - I never thought you all would be so interested in helping me solve this problem. Thank you and I appreciate it!
SinCara, it's a 52" HD set to 16:9, w/ the banner turned off. And it does say FiOSQUANTUMTV in the top right corner. I'm baffled. This morning, I now have 7 channels displayed in the guide and the selected channel is slightly above the center of the screen ... whereas, for the past two days, the selected channel was shifted one position lower, while the guide displayed 1 less channel.
To your point, I do admit that the new guide is easier to read - especially the improved contrast of the selected channel. I just wish it didn't require the summary be shown. I haven't figured-out the AutoHD tune.
Regarding not being able to post a picture, too funny. I use Firefox with NoScript and I intentionally limit the domains from which I allow scripts to run. I hadn't approved "Lithium.com" scripts because the site was functional for me ... but now that I have allowed Lithium.com, the grey menu bar appeared and I see the link to attach photos to my post as well as employing other RTF features.
At this point, I need to declare this as closed/solved. Thank you all for your help - I do appreciate it!
Sincerely,
Rich

No one can ever say Verizon doesnt listen since they changed the guide again. To me its to dark now.

People complained so much about the guide being to bright that they changed it.
I loved the 1.9 guide. It was bright and colorful and full of life. I had my tv settings correct. Wasnt to bright, wasnt to dark, was perfect. I bet a lot of those who complained about it had their tv color and other options up to high.
Now that its back to the old dark colors its boring, dreary, and depressing. I have never liked dark stuff.
I wish Verizon was able to have an option to choose between the 2 color schemes like Bright House used to do.
They had a blue, red, and green color scheme.
I'll be on the complaining side now. Its to dark Verizon. Find something in between the 2 or find a way for us to choose.
For those who dont have the update yet here it is.

I believe that where VZ failed was in not recognizing that people perceive things differently, and then providing a method to adapt the guide to one's individual needs. Some people have eyes sensitive to light, and others less so. And some have difficulties with certain colors. Just as we have adjustments to our TVs to alter the picture to suit our tastes, there should be some sort of control for the guide parameters as well.

To Verizon re Guide

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