TOC and Index entries sometimes blank in WebHelp output

I'm running RoboHelp 10, generating Help files using the WebHelp target.
Sometimes, in the WebHelp output, clicking a Table of Contents or Index entry restults with a bank topic. This issue is resolved my either maximizing/minimizing the screen or by refreshing the browser.
The issue does not happen consistently in the output. As well, it seems to only happen in Internet Explorer 10.
Is there a work-around for this issue?

Just installing the patches is not enough. Adobe release some smaller
fixes for WebHelp on IE10/11 and Chrome. (4 in total) For an overview of
all RH fixes, see
http://www.wvanweelden.eu/articles/robohelp-patches-and-updates
Kind regards,
Willam

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What output files contain TOC and Index contents?

I would like to "fool" a webhelp system into believing it has
only the topics produced with a conditional text tag. But I cannot
find where the output content of the TOC and Index reside. I am not
speaking of the source files (HHK and HHC).

You have complete and utter control over what the TOC shows
before you generate webhelp. Whatever is in the TOC view is what
will display in WebHelp, unless you exclude a topic from the build.
RH includes all untagged topics, and you cannot condition a
build to omit them from the TOC, or, for that matter, from the
WebHelp package. If you condition WebHelp to include some tags and
to exclude others, RH will build the WebHelp TOC accordingly,
including the untagged items.
If you want to maintain, say, 100 entries in the RH source
TOC, but to exclude references to 30 that don''t carry a particular
flag, tag those 30 topics and exclude them from the conditional
build..
Harvey.

RoboHelp 9 - problem with merged TOC and index

Using RoboHelp v9.0.0.228 I have a master project which contains several merged TOCs and indexes for other CHMs. This has worked successfully for years, but has now stopped working in our translated CHMs. I have checked all the relevant settings and they appear to be correct. The English version still works correctly. Can you help please? Many thanks.

OK, so my post was just a summary really!
I have a main project with its own TOC, index and topics. I then have several other projects with their own TOCs, indexes and topics, and these are merged into the master TOC. In all these projects, we use the indexes to contain function ids for our software, so that when you press F1 in a software function, it invokes the correct Help topic in the CHM. The software is coded so that it goes to the main project first, and then looks in the merged index to find the link to the Help topic.
In the individual sub projects, the TOCs and indexes are present and work correctly. Also, in the master project, the TOC and index works correctly in the original English version. However, even though the TOCs, indexes and topics are all present and correct in the translated versions (Russian, for example) the index in the master project does not contain the entries for the sub projects. The TOCs for the sub projects do, however, work correctly.

Reading (and searching, use of TOC and index) Acrobat files offline

OK - I have tried several things in effort to read PDFs offline.
The 'tools' that allow me to access these files PDFReader Pro and GoDocs are incapable of doing searches, use TOC, and index.. It is basically a picture of a PDF. They also present it in the linear form where I need to actually scroll the 343 PAGES to get to the information I want to read mid-way into the document.
Is there a realistic tool that actually properly presents PDF files offline and allows it to be used as it was intended? OOPS - correction Safari cant display this right either.... never mind ....
Thanks
Message was edited by: EmbeddedGeek
I removed an erroneous statement that safari can properly display PDFs - it can't provide search, index/toc accesses. Bogus!

On a possibly related note, see http://reviews.cnet.com/8301-13727_7-20004258-263.html?tag=mncol;txt for a way to ADD stuff to the TOC. I'm just passing this along, I haven't tried it.
Doug

I have a manual that contains headings and index entries that contain less than and greater than characters, and . The Publish to Responsive HTML5 function escapes these correctly in the main body of the text but does not work correctly in either the C

I have a manual that contains headings and index entries that contain less than and greater than characters, < and >. The Publish to Responsive HTML5 function escapes these correctly in the main body of the text but does not work correctly in either the Contents or the Index of the generated HTML. In the Contents the words are completely missing and in the index entries the '\' characters that are required in the markers remain in the entry but the leading less than symbol and the first character of the word is deleted; hence what should appear as <dataseries> appears as \ataseries\>. I believe this is a FMv12 bug. Has anyone else experienced this? Is the FM team aware and working on a fix. Any suggestions for a workaround?

The Index issue is more complicated since in order to get the < and > into the index requires the entry itself to be escaped. So, in order to index '<x2settings>' you have to key '\<x2settings\>'. Looking at the generated index entry in the .js file we see '<key name=\"\\2settings\\>\">. This is a bit of a mess and produces an index entry of '\2settings\>'. This ought to be '<key name=\"&lt;x2settings&gt;\" >'. I have tested this fix and it works - but the worst of it is that the first character of the index entry has been stripped out. Consequently I cannot fix this with a few global changes - and I have a lot of index entries of this type. I'm looking forward to a response to this since I cannot publish this document in its current state.

RoboHelp x5 TOC and index missing when the project is converted to RoboHelp 10

As the title says, RoboHelp x5 TOC and index missing when the project is converted to RoboHelp 10. Any ideas for recovering or importing the x5 TOC and index?
Before this is suggested, auto-create is not an option.

Hi there
Perhaps give this a try. From the Project Manager pod, right-click the Table of Contents area and choose "New Table of Contents". Give it a name and enable the "Copy existing Table of Contents" check box. Then click the Ellipsis icon on the far right side. See if you have a .HHC file in the folder. Odds are, you will. That will be the existing (missing) TOC.
Hopefully that will work. If so, repeat the process for the index.
I think when upgrading the project something goes wrong with naming.
Let us know if this helps... Rick

Why is TOC and Index connected at the hip.

Why do you have to have TOC and Index tabs together? Why can't you have one without the other?

Hi
You can hide tabs even after generating the Help file. You can have all three (TOC, Index and Search) or anyone or two of them as per your requirement. you just need to understand the internally javascript is running and you can make changes from the js files also. It it possible via editing the Whbar.js file from the project folder.
Say, for example- if you want to have only Content (TOC) and Search, and no Index tab; follow the below steps.
1. Edit the Whtbar.js file
2. Go to function addButton
3. Comment the code inside Else If (see below) and save the js file again.
4. Open index.htm file again, you will not see index tab anymore.
Same you can do for other tabs to hide them.
else if(sType=="idx")
        var svTitle="Index";
        /* Comment this code
sButton="<a title=\""+svTitle+"\" id=\"btnidx\" class=\"btnidx\" href=\"javascript:void(0);\" onclick=\"showIndex();return false;\">";
        if(!sI1)
            sI1=gsIIndex;
        if(!sI2)
            sI2=gsIIndexS;
        if(!sI4)
            sI4=gsIIndexS;
        goIdx=new button(sType,sTitle,nWidth,nHeight,sI1,sI2,sI3,sI4,sI5,sI6);
        gaObjBtns[nBtn]=goIdx;
        if(nStyle&BTN_TEXT)
            sText=goIdx.sText
        if(nStyle&BTN_IMG)
            sI=getImage(goIdx,svTitle);
        sButton+=genButton(sText,sI,nStyle);
        sButton+="</a>";
        bState=true;
comment code */

RH11: Glossary and Index do not display in generated output

I am having such a tough time with RoboHelp. My current issue is the glossary and index not appearing in the generated output. They used to. However, yesterday I thought I should go in and clean out all the junk in my project, i.e. I had about 5 glossaries and 5 indexes because I was testing things out. I made sure I didn't delete the populated glossary and index, but by the end of the day, they were both gone. So, I located these again from a backup and imported them back into my current project. Everything is there...all my terms and definitions, the index and the links...blah blah. NOTE: Everything is there, but I was required to block it out due to privacy issues.
However, this is how it now displays when I generate: Why won't this populate?
Thanks,
Pam

Rick,
I'm using IE 10, Version 10. And everything was working fine until I started deleting the extra glossaries and indexes I had in my project. I have been generating locally, then when I get to a point where I'm satisfied with my changes, I generate to the server. I wasn't having a problem with this until I deleted those files. Although I have imported the glossary and index back into the project, still nothing. Now, even if I pull up an older version of this same project, the glossary and index are now gone from that too. I'm assuming that everything must be linked, but I can't figure out what I'm missing. Generating to Chrome has the same issues. I had one of my developers look at it yesterday, and he thinks there is some file missing somewhere that RH11 needs to generate the glossary and index. What file would I be missing? The .glo and the HHK files are in the project. I really need to upload this for the client, so any help you can give me is much appreciated.
I read on one of the forums that I should have this ticked in the Optimization Settings for Responsive HTML: "Limit the scope of project styles only to topic contents". I did that and it caused all kinds of other issues.
On Monday I updated to RH 11.0.1 - would there be an issue with that? Is it a dll issue?
Thanks Rick,
Pam

TOC and footers not generating correctly in printed output

I'm using RH8. Up until yesterday, was able to generate .doc output just fine. We usually run a macro to clean up the TOC and footers. Yesterday I had to update an older help file created in RH4W. I made my changes, closed RH4W and resumed working in RH8. My .chms generate fine. It's my hardcopy .doc file that results in no TOC or footer creation.
Here's what the TOC and one of the footers looks like. If anyone can offer any suggestions (I'm at a loss - even deleted the ssl and started from scratch), I'd appreciate it.

The problem is in your Word settings, not RoboHelp. Looks like you have Word set to show field codes.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Missing topics in TOC and index

I am using Robohelp 6.
When using robohelp for Word with the primary output to html
help several topics do not show up in the TOC nor the index. They
appear correctly when I generate winhelp2000.
Is there some special setting I need to make? The other
topics seem to handled correctly and display correctly.
Thanks, Jim

Hi Jim
Your situation is reflective of the reason you may wish to
consider changing over to RoboHelp HTML for creating output that is
HTML based. As time goes on, more and more folks are shifting away
from that product in favor of RoboHelp HTML. As a result, we are
losing collective knowledge about how to coax it to work for the
HTML formats.
Cheers... Rick

Index Entries in 9i

Hi,
In older versions of designer 1.3.2 Index entries are
available for foreign keys.
We have migrated the repository from 1.3.2 to 9i and Index entries are not available in the design editor for foreign keys.When we generate a table in 9i we get error messages because of missing index entries.
What about Primary keys?Does designer generate Index entries for Primary keys also??
Kindly Help.

To clarify, your index entries were in the database but NOT defined in Des 1.3.2 model? Because if they were in the model, then I'd look back at your intermediate migration definitions to make sure the indexes were still defined properly in there.
In Des 2.1/6.0/6i/9i/10g, Indexes are a separate sub-element (SACs) for a Table Definition. They don't have to be associated with a key structure. And in newer database versions, a PK / UK has an implicit index constructed for it in the database, so Designer doesn't bother showing you the Index in the model. Just the PK or UK itself (again, these are also separate SACs).
And it's not clear where you're getting the error. During the generate? Or during the instantiation into a database? Neither situation is a common fault.

None of the links in my TOC or INDEX work. Cannot find file is the error message.

The files are on a networked drive. Win7. FM 8. I've renamed files. Regenerated. Created a new book. Nothing works.
I do have hyphens and underscores in the file names but no other special characters.
Need help urgently.
The error message is:
Cannot find file named
\SOL\Data\TechDocs\DRAFT\Shiva\OperatorManual\096-0461-001C-1.
fm.
Make sure that the file exists.
Note that the TOC and INDEX are listed in the book w/o a path while the body chapter has the entire path (above) listed in the book view.
Thanks

IIRC, FM8 had an issue with a path having more than 5 (or 6?) sub-folders. Try bringing the files up a few levels or create a mapped network drive down to the lower levels.

Assistance with Search Feature used in WebHelp output

Hi Friends,
I have a specific requirement. I am trying to copy and paste a few HTML files in the WebHelp output folder from an external source and display these topic in the final WebHelp output. I was successful in updating the TOC ; merged index entries and glosarry terms and definitions. The external topics appear in the WebHelp output. However, I am not able to understand how my topics can be included in the Search feature. As of now the Search option only searches for key words within the default project topics. How can I extend this search to HTML pages that I have manually copied within the WebHelp output folder?

Welcome to our community
I'm more than a bit confused here. Why are you manually copying the pages? It seems that you don't mind the pages living amongst the other WebHelp pages. So why not simply copy them into the project? That way they would be included in the search.
If for some reason that's undesirable, you might look into configuring ZoomSearch. Look at the link below for that.
Click here to view
Cheers... Rick
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Search tab malfunction in RoboHelp 8 (WebHelp output)

I am trying to create a WebHelp output after importing a Word doc into RobobHelp HTML 8. Once I generate WebHelp as the primary layout, the TOC and Index tabs work fine. However, the Search tab isn't working: Regardless of the key word I use in my search, the only result I get is a link to the imported doc (which imports as a single topic). This isn't a helpful Search function at all. What am I missing?
Thanks,
E. Johns
edjohns_dfw

I have come acoss issues being reported in adobe forums that webhelp output cannot be viewed in IE 10. Fixes are provided for Robohelp 10 @http://forums.adobe.com/community/robohelp/robohelp_webhelp?view=discussions where we are given a link with the fixes @.http://helpx.adobe.com/robohelp/kb/help-visible-using-win-8-ie.html but no fixes are available for robohelp 8. Please provide a similar fix for robohelp 8
Request the adobe development team to get back ASAP as we do not have the timeframe to upgrade to robohelp 10.

ToC, Index, Search appearing blank in RH8 Webhelp

Hello - I have been reviewing the forum questions and answers for about a year now - some great advice - but I can't seem to find an answer to my current problem, so I need to post it here.
I have recently upgraded our help system from RH7 to RH8. I generated Webhelp this week and all was well on my local system in both IE7 and FF3. The long list of every possible number and letter which was appearing in FF in the search column had disappeared and search was behaving exactly as I hoped. Nothing else looked anything other than perfect.
I made the submission to our engineering team and when it was integrated, I tested again. IE remains fine, but in FF, we get the "welcome" page, but an empty column where the ToC should appear. Same with the index - I can enter a keyword, but I get no results. Ditto for search.
Our test and production environments are different, obviously, than my local environment - I put the Webhelp output on an Apache server and all was well. It only breaks when it goes into the production environment.
I was told to tell you that our Apache server does a rewrite rule to Weblogic (9.2.3) - where, with the exception of the UGLY search results in FF from the RH7 Webhelp, all worked well with RH7 output. Our environment hasn't changed, so we believe that we may need to change something in a config file to accommodate changes in RH8. ( We made the changes to UTF-8 as recommended in earlier posts some months ago.)
Any help will be greatly appreciated.
Thanks
Marla

Hi again
For the Adobe forums search, I find you have to search twice. The first search shouldl bring back some results. What you want is to get to the initial results page.
Click the image below to see at full size.
Now you see a different page.
Again, click the image to see at full size.
Hopefully this helps... Rick
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TOC and Index entries sometimes blank in WebHelp output

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