TOC Does Not Open in WebHelp Generated with RoboHelp 11

The TOC does not open in WebHelp Generated with RoboHelp 11. I tried other solutions posted on this forum but no success. Any ideas? Thanks in advance for your assistance.

Hi Jeff,
Thanks for responding! I uninstalled and reinstalled RoboHelp 11 and the WeHelp appears to display OK now. BUT, I have graphics in my project that are not displaying, only the empty placeholder for the graphics. This was displaying fine in WebHelp generated with RoboHelp 9 but not now. I see the graphics when I do “Preview Topic” but not in the generated WebHelp. Any clues what is causing this behavior? How can I correct it?
My tables appear very strange too. They are the default table in RoboHelp with the raised gray/silver border. However, in WebHelp, the tables appear as double solid black lines for the border. The tables appear fine in the topic but when viewed via “Preview Topic” and WebHelp output, they are double black likes. Help!
Another thing is that I also get an occasional message about a topic that says “The reference to the file contains illegal characters and will not be shown in Project Manager. How can this be? My css is valid and I use it in numerous help projects.
Once again, thanks so much for your willingness to help. It is much appreciated.

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My safari lion does not open and keeps quiting unexpected. Haven`t been able to use it for weeks now. I have disabled other applicancies like printers but it still does not open. Any body with an ideal of what to end this headache?

my safari lion does not open and keeps quiting unexpected. Haven`t been able to use it for weeks now. I have disabled other applicancies like printers but it still does not open. Any body with an ideal of what to end this headache?

Process:
Safari [4546]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.6 (7534.56.5)
Build Info:
WebBrowser-7534056005000000~6
Code Type:
X86-64 (Native)
Parent Process: launchd [139]
Date/Time:
2012-08-27 22:20:55.769 +0200
OS Version:
Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report:
121033 sec
Crashes Since Last Report:
17
Per-App Interval Since Last Report: 40 sec
Per-App Crashes Since Last Report:   17
Anonymous UUID:
4B16E567-6824-4CB2-B119-3E3278616F3F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[4546]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0   CoreFoundation
0x00007fff8b9f9f56 __exceptionPreprocess + 198
1   libobjc.A.dylib
0x00007fff87941d5e objc_exception_throw + 43
2   CoreFoundation
0x00007fff8b9f9d8a +[NSException raise:format:arguments:] + 106
3   Foundation
0x00007fff8cccf71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4   AppKit
0x00007fff8daf9cdf -[NSMenu itemAtIndex:] + 165
5   AppKit
0x00007fff8daf9e38 -[NSMenu removeItemAtIndex:] + 63
6   Safari
0x000000010778ac2e -[AppController awakeFromNib] + 387
7   CoreFoundation
0x00007fff8b9f0fb1 -[NSObject performSelector:] + 49
8   CoreFoundation
0x00007fff8b9f0f32 -[NSSet makeObjectsPerformSelector:] + 274
9   AppKit
0x00007fff8dae19ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff8dad7f73 loadNib + 322
11 AppKit
0x00007fff8dad7470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff8dad738b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff8dad72ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff8dd4806f NSApplicationMain + 398
15 Safari
0x000000010798d806 SafariMain + 166
16 Safari
0x000000010777af24 Safari + 3876
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib
0x00007fff8c803ce2 __pthread_kill + 10
1   libsystem_c.dylib
0x00007fff8871b7d2 pthread_kill + 95
2   libsystem_c.dylib
0x00007fff8870ca7a abort + 143
3   libc++abi.dylib
0x00007fff901457bc abort_message + 214
4   libc++abi.dylib
0x00007fff90142fcf default_terminate() + 28
5   libobjc.A.dylib
0x00007fff879421b9 _objc_terminate + 94
6   libc++abi.dylib
0x00007fff90143001 safe_handler_caller(void (*)()) + 11
7   libc++abi.dylib
0x00007fff9014305c std::terminate() + 16
8   libc++abi.dylib
0x00007fff90144152 __cxa_throw + 114
9   libobjc.A.dylib
0x00007fff87941e7a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff8b9f9d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff8cccf71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff8daf9cdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff8daf9e38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x000000010778ac2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff8b9f0fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff8b9f0f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff8dae19ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff8dad7f73 loadNib + 322
19 com.apple.AppKit
0x00007fff8dad7470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff8dad738b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff8dad72ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff8dd4806f NSApplicationMain + 398
23 com.apple.Safari.framework
0x000000010798d806 SafariMain + 166
24 com.apple.Safari
0x000000010777af24 0x10777a000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff8c8047e6 kevent + 10
1   libdispatch.dylib
0x00007fff8a42178a _dispatch_mgr_invoke + 923
2   libdispatch.dylib
0x00007fff8a42031a _dispatch_mgr_thread + 54
Thread 2:
0   libsystem_kernel.dylib
0x00007fff8c804192 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff8871b594 _pthread_wqthread + 758
2   libsystem_c.dylib
0x00007fff8871cb85 start_wqthread + 13
Thread 3:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0   libsystem_kernel.dylib
0x00007fff8c804ab6 pwrite + 10
1   libsqlite3.dylib
0x00007fff8b8b3d73 unixWrite + 83
2   libsqlite3.dylib
0x00007fff8b8aeaf3 pager_write + 1667
3   libsqlite3.dylib
0x00007fff8b8ae455 sqlite3PagerWrite + 709
4   libsqlite3.dylib
0x00007fff8b887c36 sqlite3VdbeExec + 9606
5   libsqlite3.dylib
0x00007fff8b884a5b sqlite3_step + 1883
6   libsqlite3.dylib
0x00007fff8b847fb5 sqlite3_exec + 533
7   com.apple.CFNetwork
0x00007fff923a466c __CFURLCache::PostDatabaseOpenPragmaExecute() + 48
8   com.apple.CFNetwork
0x00007fff923a4542 __CFURLCache::OpenDatabase() + 196
9   com.apple.CFNetwork
0x00007fff923a4040 ProcessCacheTasks(__CFURLCache*, bool) + 265
10 com.apple.CFNetwork
0x00007fff923a3a72 _ZL24_CFURLCacheTimerCallbackPv + 662
11 libdispatch.dylib
0x00007fff8a41fa86 _dispatch_call_block_and_release + 18
12 libdispatch.dylib
0x00007fff8a4212d6 _dispatch_queue_drain + 264
13 libdispatch.dylib
0x00007fff8a421132 _dispatch_queue_invoke + 54
14 libdispatch.dylib
0x00007fff8a42092c _dispatch_worker_thread2 + 198
15 libsystem_c.dylib
0x00007fff8871b3da _pthread_wqthread + 316
16 libsystem_c.dylib
0x00007fff8871cb85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0   libsystem_kernel.dylib
0x00007fff8c804a8e pread + 10
1   libsqlite3.dylib
0x00007fff8b845ce5 unixRead + 69
2   libsqlite3.dylib
0x00007fff8b8674f6 readDbPage + 102
3   libsqlite3.dylib
0x00007fff8b865c9b sqlite3PagerAcquire + 315
4   libsqlite3.dylib
0x00007fff8b8ceda5 accessPayload + 693
5   libsqlite3.dylib
0x00007fff8b8a3645 sqlite3VdbeMemFromBtree + 485
6   libsqlite3.dylib
0x00007fff8b892813 sqlite3VdbeExec + 53603
7   libsqlite3.dylib
0x00007fff8b884a5b sqlite3_step + 1883
8   com.apple.WebCore
0x000000010882ceff WebCore::SQLiteStatement::step() + 63
9   com.apple.WebCore
0x000000010882d6cc WebCore::IconDatabase::performURLImport() + 908
10 com.apple.WebCore
0x000000010882bd3b WebCore::IconDatabase::iconDatabaseSyncThread() + 475
11 com.apple.JavaScriptCore
0x000000010816811f _ZN3WTFL19wtfThreadEntryPointEPv + 15
12 libsystem_c.dylib
0x00007fff887198bf _pthread_start + 335
13 libsystem_c.dylib
0x00007fff8871cb75 thread_start + 13
Thread 5:: CoreAnimation render server
0   libsystem_kernel.dylib
0x00007fff8c80267a mach_msg_trap + 10
1   libsystem_kernel.dylib
0x00007fff8c801d71 mach_msg + 73
2   com.apple.QuartzCore
0x00007fff8f9a22d9 CA::Render::Server::server_thread(void*) + 184
3   com.apple.QuartzCore
0x00007fff8f9a2219 thread_fun + 24
4   libsystem_c.dylib
0x00007fff887198bf _pthread_start + 335
5   libsystem_c.dylib
0x00007fff8871cb75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff67378408 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff67378430 rsp: 0x00007fff67378408
   r8: 0x00007fff75b04fb8   r9: 0x00007fff67377e98 r10: 0x00007fff8c803d0a r11: 0xffffff80002da8d0
r12: 0x00007fc73ae56720 r13: 0x000000000000000d r14: 0x00007fff75b07960 r15: 0x00007fff67378580
rip: 0x00007fff8c803ce2 rfl: 0x0000000000000246 cr2: 0x000000010b38a000
Logical CPU: 0
Binary Images:
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0x10777e000 -
0x107c18ff7 com.apple.Safari.framework (7536 - 7536.25) <C95F0D4E-6984-3D2F-B0BA-5D12A164EAC8> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
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0x7fff90c6eff7 liblaunch.dylib (392.38.0 - compatibility 1.0.0) <6ECB7F19-B384-32C1-8652-2463C1CF4815> /usr/lib/system/liblaunch.dylib
0x7fff90c6f000 -
0x7fff90c70fff liblangid.dylib (??? - ???) <CACBE3C3-2F7B-3EED-B50E-EDB73F473B77> /usr/lib/liblangid.dylib
0x7fff90c71000 -
0x7fff90cb1fff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x7fff90db7000 -
0x7fff90dcbff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff90e07000 -
0x7fff90e08fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff90e09000 -
0x7fff91125fff com.apple.CoreServices.CarbonCore (960.24 - 960.24) <6F99A26B-788F-37B9-860F-508906EC06D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff91126000 -
0x7fff91134fff com.apple.NetAuth (3.2 - 3.2) <F0D60E34-37A9-308D-B44E-E3450906173A> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff91135000 -
0x7fff913a8fff com.apple.CoreImage (7.98 - 1.0.1) <73485E4E-1407-3913-AB3C-B54986A3E01C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff913a9000 -
0x7fff913bffff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff913c0000 -
0x7fff913c4ff7 com.apple.CommonPanels (1.2.5 - 94) <37C6540B-F8D1-355A-806C-F93D8FB522AB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff913ed000 -
0x7fff913fcfff libxar.1.dylib (??? - ???) <58B07AA0-BC12-36E3-94FC-C252719A1BDF> /usr/lib/libxar.1.dylib
0x7fff91588000 -
0x7fff9160cff7 com.apple.ApplicationServices.ATS (317.11.0 - ???) <082DEAFE-8A93-3AF2-B4E5-30012E725929> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff9195f000 -
0x7fff91967fff libsystem_dnssd.dylib (??? - ???) <D9BB1F87-A42B-3CBC-9DC2-FC07FCEF0016> /usr/lib/system/libsystem_dnssd.dylib
0x7fff91968000 -
0x7fff91969fff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib
0x7fff91b6d000 -
0x7fff91c79fff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
0x7fff91c7a000 -
0x7fff91c80fff IOSurface (??? - ???) <77C6757B-D357-3E34-9424-48F962B5CC9C> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff91c81000 -
0x7fff91c81fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff91d6a000 -
0x7fff92053ff7 com.apple.security (7.0 - 55148.1) <E9C46204-1336-3D90-BC67-5162FC7079D2> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff92054000 -
0x7fff920b6ff7 com.apple.Symbolication (1.3 - 91) <0945ACAF-AA0A-3D01-9960-72B51722EC1F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff923a1000 -
0x7fff92508fff com.apple.CFNetwork (520.4.3 - 520.4.3) <31D7A595-375E-341A-8E97-21E73CC62E4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1701
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.5M resident=91.2M(49%) swapped_out_or_unallocated=94.3M(51%)
Writable regions: Total=1.1G written=3900K(0%) resident=5256K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
REGION TYPE
VIRTUAL
===========
=======
CG shared images
96K
CoreServices
1164K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
43.1M
MALLOC guard page
48K
Memory tag=243
4K
SQLite page cache
288K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
60K
__CI_BITMAP
80K
__DATA
15.8M
__IMAGE
528K
__LINKEDIT
59.8M
__RC_CAMERAS
248K
__TEXT
125.7M
__UNICODE
544K
mapped file
24.7M
shared memory
312K
===========
=======
TOTAL
1.3G
TOTAL, minus reserved VM space
338.9M
Model: iMac11,3, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.59f2
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
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AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-40Y6A0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Folder in TOC does not open on click in Firefox 3

On firefox 3, when i click on the folder icon in the TOC, the
folder does not open to show the topics.
The Stats
1. Robohelp 7
2. Using Custom Skin (though the problem exists even when I
am not using a skin)
3. Problem exists only on Firefox 3. Works ok on IE
Any help will be much appreciated

I'm seeing the same problem. I looked on your web page under
browsers, at item
11] TOC Books do not open in Firefox
and it says "fixed in 7.0.1". My colleague who is seeing the
problem is running 7.00.145. Because of the funny numbering I can't
tell which version comes before the other.

Madison Square Garden web site opens but when I click on view all concerts tab at the MSG site it does not open. It works with AOL but not Firefox

I go to '''www.thegarden.com''' I click on the tab '''View Full Calendar'''. It does not open. It works on AOL but not Firefox. And for some reason it also does not work when I use Internet Explorer. The majority of times when I click on that tab (in Firefox) it does not work. On a rare occasion it will open. I am not doing anything differently either time.
Any help would be greatly appreciated.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Itunes does not open menu on connection with Iphone 5 windows 8

Upon connecting my iphone to my windows 8.1 (64bit) computer, Itunes does not open the Iphone interface. How can I sync or back-up the iphone.
Itunes recognizes the Iphone on the main menu but the menu for the Iphone does not come up. This is IOS 7.0.4.
Mpls

Have you tried clicking on the phone in the device section. It may not automatically select the iPhone. From iTunes, you can select the phone. The menu looks a little different in the newer versions of iTunes. Control + B will bring up the menu bar, Control + S will bring up the sidebar for you to select the phone.

RHS9 & RH8/Clicking links to topics more than 3 "deep" in the TOC does not open the TOC

Our IT department recently purchased and installed RoboHelp Server 9. I am publishing two RoboHelp 8 projects to the server using WebHelp Pro output. When I view the projects, I am able to navigate the table of contents without issues, but if I click on a link in a topic that links to another topic that is 3 or more "deep" in the table of contents, the topic will display in the main window but not open its location in the TOC. I am able to navigate the topic in the TOC myself and view it without a problem.
The behavior we expect when clicking on a link to a topic that has an entry in the TOC is that the TOC will open and highlight the topic as well as open it in the main window. We need this functionality because we use a "recent updates" page and would like our staff to see where a topic is located in the TOC after they click the link to the topic.
This behavior does not occur with items two levels deep in the TOC or with our current WebHelp output. Using our smaller, 600 topic project, we tried removing all TOC books except for one that went 3 levels deep and then tried to duplicate the behavior - but it worked fine. So, we suspect that it is an issue with RoboHelp Server and the number of topics/TOC entries we have. (Roughly 600 in one project and 1500 in another)
We have attempted the Adobe fix described here: http://helpx.adobe.com/robohelp/kb/books-topics-missing-toc-webhelp.html which results in the same behavior, as well as some new behavior when attempting to access items 3 or more deep in the TOC - the message, "Loading, click here to cancel..." displays and the topic will not load. (Similar to this thread: http://forums.adobe.com/message/4116269#4116269) We've since reinstalled the server, republished the projects and we're back to square one.
Any thoughts on this behavior? We're at a loss at this point.

Hi there
Often, when this issue arises with regular WebHelp, I will advise the following change. Perhaps it will help with WebHelp Pro, I'm not sure. But it's worth trying to see.
In the Single Source Layout properties for WebHelp, look in the Navigation section and change the Speed Optimization.
I just checked my WebHelp Pro and really don't see anything similar that jumps out at me for this setting, so I'm guessing the suggestions in that link are possibly a way of doing that.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

CS4 does not open jpegs it generated itself

I have just spent half a day preparing jpegs from hires psd's, and I have just found out that the jpegs are all corrupt. When I try to open them, I get a warning message:
Could not complete your request because an unknown or invalid jpeg marker type is found.
I have the same workflow for years now and have never had this happen. When I upload the jpegs to a website, they are all black. However, when I open them in Preview, they do open.
Any idea how this can suddenly happen? I do this work every day, so I'm both puzzled and concerned.
Any help or advice will be greatly appreciated.
I work on a MacPro, MacOs 10.5.6

This is the boilerplate text I use in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please
cease and desist immediately
in the event you are currently experiencing problems with one or more files.
Working across a network is not supported.
See:
http://www.adobe.com/support/techdocs/322391.html
Copy the
CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does
not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

When I click on the Firefox icon to open it, it does not open and comes up with the crash reporter. This happens every time I open or restart friefox. what should I do?

Firefox keeps crashing. I can't get it to open to do any of the troubleshooting steps. I have run Malware and there are no viruses. I have re-installed the latest version and still occurs.

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

When opening .doc from website link, FF appends .docx extention to file & does not open in Word 2010, with incorrect file format error. Pls Help

I'm using Firefox v12 to open a hyperlink from a website that points to a filename.doc MS Word Document for download.
We are then asked to open the file with MS Word (Default), which our installed version is MS Word 2010.
Firefox then renames the file appending a .docx to the filename e.g filename.doc.docx. MS Word 2010 opens with error 'incorrect file format', which is correct as Firefox has renamed it.
Is there a fix or workaround for this?

Hello Jscher2000,
I can save the file and it opens fine.
It's when I open it directly, Firefox appends the 'docx' extenstion to the filename.
If I continue to reopen from the web link, Firefox renames the file as so
mydoc.doc-1.docx
mydoc.doc-2.docx
mydoc.doc-3.docx
I can open a .doc from a Microsoft site ok.
I have the feeling it's the way the web server is reporting the mime type to Firefox.
The link in question works fine in Internet Explorer.
best regards,
Youngielinux.

My i photo version 9.2.3 does not open. tried everything

My I photo version does not open. Tried everything.

With the amount of information you've provided it's impossible to offer a potential solution. We can't see your computer so we need to know the details of your problem and setup, i.e.:
what version of iPhoto are you using?
what system version are you running?
what do you see when iPhoto tries to open?
what fixes have you tried?
where is your library located?
did you apply any updates or upgrades just prior to the problem occurring?
are you running a "managed" or "referenced" library?
what type of Mac?
how much free space on your boot drive?
Happy New Year

Safari 5.1 does not open local html files

Safari 5.1 does not open local html files (with .htm or .html extensions). It fails on files that previous versions of Safari opened. Firefox continues to open them. Any suggestions?

Turn this option off:
Regards,
Colin R.

My app Be Funky does not open. Any problems that you know of?

I have an iPad with the iOS8.0 version, with an available capacity of 19.4 GB (serial number DN*******VD2 - model MD329LL/A)
Have been using the app Be Funky for a long time and since two days ago it will not open.
I have tried powering off and on the IPad and also unloading and reloading the app. and it still does not open.
Any problems with this app that you may know of?
<Personal Information Edited by Host>

Hi ..
You can ask the Be Funky app developer if they have updated the app for iOS 8 compatibility here > BeFunky Support : Submit a request for assistance

Webhelp TOC does not expand when I click on links

I have developed a Webhelp system, and it has this weird
problem which I don't know how to fix. Imagine the following
scenario:
I have a topic called "page1.htm", and in that topic is a link
to "page2.htm". [/li]
I also have a topic called "page3.htm" and in that topic is a
link to "page4.htm"[/li]
If I click the link to "page2.htm", it will load "page2.htm"
properly, and expands the TOC and highlights the "page2.htm" item
in the TOC.[/li]
If I click the link to "page4.htm", it will load "page4.htm"
properly, but the TOC does not change at all and "page4.htm" is not
highlighted in the TOC.[/li]
It doesn't seem to matter if the TOC entry for "page2.htm" is a
book or a topic[/li]
It doesn't seem to matter if there are two TOC entries for
"page2.htm" - Robohelp will just expand to the first one.[/li]
Can anyone please help me? Thanks!
Gary

Hi Anne and Leon! Thanks for taking the time to help me sort
this out.
quote:
Originally posted by:
AuthorAnne
What browser are you using, and what version of it? Internet
Explorer Version 6
Does the same problem occur in other browsers? Unfortunately
I can't try it in other browsers because the computing environment
here is very rigid :-(
Do you have any books linked to specific topics? Nearly
every book in the TOC is linked to a topic. Some of them are
synchronised, and others aren't, but I can't figure out what the
difference between the topics is.
In the second page of your WebHelp properties, under Single
Source Layouts, do you have Synchronize TOC set to
"Automatically"? Yes.
quote:
Originally posted by:
MergeThis
Gary, I suspect that you might have multiple calls in the TOC
to the same topic, as alluded to when you say:
"It doesn't seem to matter if there are two TOC entries for
"page2.htm" - Robohelp will just expand to the first one.[/li]").
That's the default behavior for Webhelp.
Thanks for your advice on handling multiple
calls in the TOC to the same topic - I have some deliberately
duplicated topic links so this will be useful. However, I don't
think this is the cause of problem. I built the TOC myself and
there are only 5 duplicated TOC entries, but the problem I am
having is occurring with non-duplicated TOC entries.
Thanks again for your time and help!
Gary
PS, I live in Australia, which explains the time difference
:-)

Getting this error while opening a folder : This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs control panel

Hi,
While trying to open a folder on my Windows 7 Home Premium, an error comes "This file does not have a program associated with it for performing this
action. Please install a program or, if one is already installed, create an association in the Default Programs control panel." I tried searching on the net but did not get great support for the issue when it happens with folder opening.

Hi Nikunj Shah,
First, I suggest you download
Microsoft Safety Scanner or
Malicious Software Removal Tool to run a full scan.
The error messages here seems to be caused by the corrupted registries, which related with the folder association.
You may take a try to merge the following registry settings to reset the folder association, before that, remember to backup your registry settings first:
How to back up and restore the registry in Windows
Copy and paste the following commands into Notepad, and save it to a .reg file:
=================
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\Folder]
"ContentViewModeLayoutPatternForBrowse"="delta"
"ContentViewModeForBrowse"="prop:~System.ItemNameDisplay;~System.LayoutPattern.PlaceHolder;~System.LayoutPattern.PlaceHolder;~System.LayoutPattern.PlaceHolder;System.DateModified"
"ContentViewModeLayoutPatternForSearch"="alpha"
"ContentViewModeForSearch"="prop:~System.ItemNameDisplay;System.DateModified;~System.ItemFolderPathDisplay"
@="Folder"
"EditFlags"=hex:d2,03,00,00
"FullDetails"="prop:System.PropGroup.Description;System.ItemNameDisplay;System.ItemTypeText;System.Size"
"NoRecentDocs"=""
"ThumbnailCutoff"=dword:00000000
"TileInfo"="prop:System.Title;System.ItemTypeText"
[HKEY_CLASSES_ROOT\Folder\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,00,00
[HKEY_CLASSES_ROOT\Folder\shell\explore]
"MultiSelectModel"="Document"
"ProgrammaticAccessOnly"=""
"LaunchExplorerFlags"=dword:00000018
[HKEY_CLASSES_ROOT\Folder\shell\explore\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
[HKEY_CLASSES_ROOT\Folder\shell\open]
"MultiSelectModel"="Document"
[HKEY_CLASSES_ROOT\Folder\shell\open\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\
65,00,00,00
[HKEY_CLASSES_ROOT\Folder\shell\opennewprocess]
"MUIVerb"="@shell32.dll,-8518"
"MultiSelectModel"="Document"
"Extended"=""
"LaunchExplorerFlags"=dword:00000003
"ExplorerHost"="{ceff45ee-c862-41de-aee2-a022c81eda92}"
[HKEY_CLASSES_ROOT\Folder\shell\opennewprocess\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow]
"MUIVerb"="@shell32.dll,-8517"
"MultiSelectModel"="Document"
"OnlyInBrowserWindow"=""
"LaunchExplorerFlags"=dword:00000001
[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\BriefcaseMenu]
@="{85BBD920-42A0-1069-A2E4-08002B30309D}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\Library Location]
@="{3dad6c5d-2167-4cae-9914-f99e41c12cfa}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\Offline Files]
@="{474C98EE-CF3D-41f5-80E3-4AAB0AB04301}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\DragDropHandlers\{BD472F60-27FA-11cf-B8B4-444553540000}]
@=""
[HKEY_CLASSES_ROOT\Folder\ShellEx\PropertySheetHandlers\BriefcasePage]
@="{85BBD920-42A0-1069-A2E4-08002B30309D}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\PropertySheetHandlers\Offline Files]
@="{7EFA68C6-086B-43e1-A2D2-55A113531240}"
[-HKEY_CLASSES_ROOT\Folder\ShellNew]
[HKEY_CLASSES_ROOT\Folder\ShellNew]
"Directory"=""
"IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,\
00,00
"ItemName"="@shell32.dll,-30396"
"MenuText"="@shell32.dll,-30317"
"NonLFNFileSpec"="@shell32.dll,-30319"
[HKEY_CLASSES_ROOT\Folder\ShellNew\Config]
"AllDrives"=""
"IsFolder"=""
"NoExtension"=""
==================
Once done, right-click the REG file and choose Merge. Alternately, you can open the Registry Editor and then using the
Import option from the File menu, to merge the REG file contents.
Let me know if you need any further help.
Best regards
Michael Shao
TechNet Community Support

Hi, I Would like to know what I need to do to make work iWork"09 with my portable which has mac OS Lion 10.7.5 ; it does non open it because it says I need to do some updates but how can I do it if it does not open it ?

Hi,
I Would like to know what I need to do to make work iWork"09 with my portable which has mac OS Lion 10.7.5 ; it does non open it because it says I need to do some updates but how can I do it if it does not open it ?
Thank You

WILL ANYONE ANSWER MY QUESTION? WHAT DO I HAVE TO DO TO GET A REPLY FOR MY CONUNDRUM/

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