TOC not displayed

When the webhelp zip file is deployed to a local filesystem,
we can navigate the help content with no problem. However, when we
deploy the content to a subfolder within the application, the TOC
navigation does not display. (At the bottom of the browser there is
a Javascript error. )
We have created a new "help" subfolder within the application
that we deploy the contents into...does that extra directory level
cause some problem within the help content? We were under the
assumption that we can put the content at any level within the
application. Is that not the case? (Note: In the help content
Javascript, there are references to project paths and project
roots...could this have any impact?)

Hi YuliaM and welcome to our community
When you moved the folder, are you certain you also moved or
included all the
Sub Folders
that are part of your WebHelp project? These have names like
WHDATA, WHGDATA and WHXDATA.
Original
Application.exe
WebHelpStartPage.HTM
WHDATA (folder)
WHGDATA (folder)
WHXDATA (folder)
New (Incorrect)
Application.exe
HELP (folder)
** WebHelpStartPage.HTM
WHDATA (folder)
WHGDATA (folder)
WHXDATA (folder)
New (Correct)
Application.exe
HELP (folder)
** WebHelpStartPage.HTM
** WHDATA (folder)
** WHGDATA (folder)
** WHXDATA (folder)
Note that the folders I mentioned are INSIDE the HELP folder.
If you didn't take care to move these along as well, that's
likely your issue. If you did move them, I'm a bit stumped.
Cheers... Rick

Similar Messages

TOC not displaying in translated files

Using RH8 (HTML).
Translating English RH source files using TRADOS TagEditor.
Translations to Chinese and Japanese have worked fine.
In translations to European languages the TOC does not display in RH nor compiled chm.
This appears to be caused by the use of 'alpha codes' for the extended character set. For example, an .hhc file with
<?xml version="1.0" encoding="utf-8"?>
<toc version="1.0"><properties imagewidth="16" windowstyles="8388642" exwindowstyles="256"></properties>
                <item name="Introducción">
                </item>
</toc>
does not display.
But one with
<?xml version="1.0" encoding="utf-8"?>
<toc version="1.0"><properties imagewidth="16" windowstyles="8388642" exwindowstyles="256"></properties>
                <item name="Introducción">
                </item>
</toc>
or
<?xml version="1.0" encoding="utf-8"?>
<toc version="1.0"><properties imagewidth="16" windowstyles="8388642" exwindowstyles="256"></properties>
                <item name="Introducción">
                </item>
</toc>
does display.
Unfortunately, on return from the translators our .hhc files are littered with 'alpha codes' for extended characters.
Any confirmation of our suspicions and suggestions as to:
1) How we can rectify the situation, bearing in mind that a manual replacement is not an option due to the number of files and occurrences within those files.
2) What should have been done to stop this happening.
would be gratefully received.

Hi there
And I too hope that Willam and Peter will forgive me for popping in.
Peter told you that you need to be creating WebHelp, not WebHelp Pro as you initially stated. By reading this, I'm comiing to the conclusion that you believe you must create WebHelp Pro because you are using the RoboHelp_CSH file.
"We don't use the Robohelp server, becuase we use the context sensitive help so we lunch the htm via the script RoboHelp_CSH.js within our own web application."
The thing is, if you are still outputting as WebHelp Pro, you are getting a *DIFFERENT* set of output files that are coded specifically to work within the unique environment that the RoboHelp Server provides. This would explain why the calls aren't being made as expected.
I could be wrong on this but I don't believe I am. If so, one of the others will surely set me straight. You need to generate your output as WebHelp, NOT WebHelp Pro, then publish that set of files to the server. And the RoboHelp_CSH file will happily use the new set of files. (assuming, of course, that all mappings are correctly set)
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

TOC not displaying

I am having problems with my TOC displaying after it is deployed to our test environment server. When I view the help file on my own computer, the TOC displays on the left. But after the output files are deployed to our servers, the TOC no longer displays. Is this an issue with my setting? We use IE7.

Hello again
When you have a WebHelp output sitting on a server, you may link to it in a few different ways.
You may create a link directly to a topic. In that case, only the topic opens in the browser window. Depending on your output recipe, you may or may not see a link that you are able to click to pop the topic inside the surrounding frameset.
Such a link would look something like this: http://www.SomeSite.com/Folder/TopicName.htm
You may create a link that opens the WebHelp frameset with the desired topic open.
Such a link would look something like this: http://www.SomeSite.com/WebHelpStartPage.htm#Folder/TopicName.htm
And you could be using the WebHelp API to open the topic.
Such a link would look something like this: javascript:RH_ShowHelp(0,'webhelp/TopicName.htm>WindowName',%20HH_HELP_CONTEXT,%201)
Note that each of these ways is slightly different and will produce different results. That's why I asked how you are linking to the topic.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!
Adobe Certified RoboHelp HTML Training
SorcererStone Blog
RoboHelp eBooks

Why is the left hand window and bar with the buttons for TOC/Search/Glossary not displaying in one client location?

Greetings all:
I have more years of experience with RoboHelp than I want to admit, but I have never run into this before. I have a published RoboHelp 9 project for an overseas client that displays exactly as it should when the published version is viewed by myself or another RoboHelp developer (not located where I am). However; the users at 1 of 2 two client sites do not see the left hand TOC window or the bar above the project with the buttons (the other site does see it). The users at both sites are using Internet Explorer 9, and I have been told there is no difference in their security set-up. I suspect that at the site where it is not displaying there is a security setting that is throwing it off, but I am not sure what to have them look for. Anyone have any ideas?
W. Keith

Do they not simply see the bar or is it empty? In the first situation, it seems they are opening the topic directly instead of via the start file.
What is the URL the users are using on both the locations? And do the users have a hyperlink 'Show' at the top of the topics?
Kind regards,
Willam

TOC/Search window not displayed in WebHelp Pro output

Robohelp10, WebHelp Pro -
I've got what I have to think is pretty fundamental question: When I generate my WebHelp Pro project, everything works perfectly until I move the contents of the output folder to a network drive for viewing. When the default topic opens, rather than displaying the TOC/Search window on the left, I'm getting a link that says "Show". Click that link, and the TOC opens right up.
I would like to have the TOC displayed on that initial view, without requiring users to click the "Show" link.
Again, when I view the results of the output on my local drive, the TOC is displayed. The obvious problem is, the generated help needs to reside on a network drive to be accessed by our users...
PS: The project is on my local drive, only the contents of the output folder are being moved to the network drive. Also, everything other than the TOC display seems to be working fine.
Any ideas would be greatly appreciated.
-lcarey

Larry, Rick has solved your conditional build issue. However, do check to make sure you have all the updates installed for RoboHelp 10.
WebHelp issues in RoboHelp versions 10 and 11
I notice you are using IE. Does the Show link occur with Chrome or Firefox as well?
Meanwhile, I'm still suspect that you are not opening the correct "default" start page file to launch the WebHelp and that's why you're getting that "Show" link. This is "tell-tale" that you are opening the default topic file instead of the default Start Page. By chance have you somehow named your "default topic", index.html? If so, this is not correct.
john

RoboHelp Server 8 Not Displaying All TOCs When Going through the Engine

Hello,
We recently upgraded from X5 to X8 and imported and converted our X5 project to X8 without any problems. After our conversion, we are having TOC issues.
Here is our issue. Not all of our TOCs are displaying when we veiw our project through the engine, but if we view the project directly (without) going through the engine all of our TOCs display correctly. I've tried creating a new TOC and checking the Copy existing Table of Content box and deleting the old TOC and that did not work. I removed the following characters in the TOC (&, <, >,) and that did not work. I also tried deleting a book with topic pages within the book and re-creating the book and adding the topic pages in the book and no solution. It seems like i've tried everything to resolve our issue and nothing has worked so far.Our books have topic pages linked to it.
I've searched the forums and i have not seen anyone else with the same issue. Any help would be greatly appreciated.
Thanks

Hi Ian,
Just zip them up and send them to me in a private message.
Tulika.

Webhelp TOC and Contents not displayed in Google Chrome

Hello All,
I recently tried to view webhelp (generated using Robohelp 7.0) in Google chrome. But chrome displays only the first topic of the web help and does not display the TOC of the help. Can any one please help me in why this is happening.
PS: I am viewing the online help from a server and not from local folder. When viewed from within local folder it doesn't display any info.
Rithesh

Hi,
See snippet 103 and snippet 130 on Peter's site: http://www.grainge.org/pages/snippets/snippets.htm
Greet,
Willam

TOC is Sometimes NOT Displayed

I'm working with RH 5/WebHelp & occassionally the TOC is
not displayed. If the output (compiled Help project) is closed
& re-opened, the TOC does appear. Does anyone know why this
happens?

Assuming you have installed the X5.02 upgrade, all I can
suggest is upgrading to RH 7.
Harvey
Assuming you have installed the X5.02 upgrade, all I can
suggest is upgrading to RH 7.
Harvey
Come to think of it, Peter's site suggests some patches you
could install, and which may help. Several of us contributed to
those pieces, included in his topic on Browsers. Go to
www.grainge.org

TOC Topic content not displayed in WYSIWYG Editor

I use RoboHelp X5. When I click a topic in the TOC pane I
expect to see its contents displayed in the WYSIWYG Editor. Instead
the WYSIWYG pane is grey and the TrueCode pane is blank with a
cursor flashing on the upper left corner!
I searched for some similar issue on this forum and could not
find it. However, I did gather that I could use another editor by
right clicking a topic when in the Project tab and selecting one of
5-6 editors. I tried RoboHelp TrueCode and was amazed and relieved
to see the code and content for the topic displayed in the TrueCode
pane...so I went a step further and tried the WYSIWYG editor and
wonder of wonders, the topic content was displayed.
Can someone please tell me what is going on? Should I
reinstall RoboHelp X5? Why does the topic content not display when
I click the topic from the TOC tab?

Welcome to the forum.
There have been posts about this but maybe your forum search
history is not set to go back far enough.
Rather than right click and selecting RH True Code, at the
bottom of the editing pane there is a true code tab which will
quickly enable you to see your code is still safe. That said, if
you then click WYSIWYG, you don't get the view restored, usually.
Maybe your way has an advantage.
It's one of those things that happens now and again. I don't
think reinstalling will help. I have had it happen several times in
a day and then you go months with it working just fine.
I don't believe anyone has ever lost any data. At worst you
just have to close RH and reopen it.
For what it is worth, I haven't seen this happen in RH7.

Adobe Robohelp 8 TOC pod does not display

I recently got a windows 7 machine and moved robohelp 8 to it. at first it didnt work but the a couple of patches were applied and now i can at least open my projects. problem is the TOC pod does not display at all. It does not show up in the pod list so I cant select it (obviously) any help greatly appreciated.my version is 8.0.2.208
thanks

Hi,
You can open the TOC from the Project Manager pod. Open that one and open the TOC you want to use.
Greet,
Willam

Toc does not display in FF3

I have a webhelp that works fine on Windows Explorer but with
FF 3 on all operating systems the toc is not displayed and the
search does not work - has anyone got a solution for this
problem?

You don't say whether or not temporarily removing it
identified the conflict. If it is, whose fault is it, Adobe's or
the Firebug people?
You can only report it as a bug to both and see what happens.

XML Publisher Report not displaying Chart/Graph in Excel Output

Hi All,
We are currently on Oracle EBS 11.5.10.2
I am facing an issue with XML Publisher based report when i try to fetch the output in Excel.
We have created an RTF in which i have embedded a graph. While viewing the output in PDF everything seems to work fine.
however when i try to run the report with output as Excel the Graph is not displayed.
Can you please let me know if i missed anything.
Also it would be very helpful if someone can tell me how to get the output of Excel in .XLSX format.
I have seen in various forums that you need to select the output type as Excel 2007, but i am not getting any such option while submitting the report.
I am on EBS version 11.5.10.2 do we need to install any patch to get the output option.
Regards,
Sandeep

Hi,
Check this links that might help you..
https://forums.oracle.com/thread/1018488
http://docs.oracle.com/cd/E10091_01/doc/bip.1013/e05000/toc.htm
Here the Exact solution from Oracle
In the XML PUBLISHER ADMINISTRATOR Resp..
Click the administration..
then Click HTML Output
Then in the Base Image URI Give the url of your application for example
http://Test.Test.com:8000/OA_MEDIA/
And then
Image File Directory give this as per your application setup
/u01/app/oracle/apps/apps_st/comn/java/classes/oracle/apps/media/
Thanks & Regards
Srikkanth.M

Topics not displayed in HTML Help after importing bilingual (Eng, Simp Chinese) word doc

Hi all:
I imported a bilingual (English, Simplified Chinese) word
document (Windows XP) into Robohelp and split topics based on
Headings. This was successful and I could see both English and
Chinese characters in the topic sections.
When I generated HTML Help and reviewed the output, the TOC
was displayed properly, but the topics could not be found for all
topics in the TOC.
I had installed the language packages in Windows XP.
Any suggestions?
Thanks.

I wonder if this is nothing to do with language but because
you are viewing the CHM across a network.
If that is the case, see this article.
http://www.grainge.org/pages/authoring/chm_mspatch/896358.htm

Help topics are not displaying when using Windows 7 / IE 9 / RH10

We recently upgraded our library from RH8 to RH10. Also used a trial version of RH9 in this process. Now when we compile several of the projects have issues where help topics do not display when selected in the TOC or when a link to the topic is clicked within another internal topic. It is in a continous loop in the browser (like it is trying to load). If you right-click on the topic it displays (we are currently using this as the work-around). Anyone else having this problem?? I saw something similiar for Windows8/IE10, but the fix does not apply here (http://forums.adobe.com/message/5138909#5138909#5138909).

Hi,
I (April) apologize I have been OOO and have not been able to respond to your replies.
Let’s start over.
We have an issue where help topics do not display when selected in the TOC or when a link to the topic is clicked within another internal topic. It is in a continous loop in the browser (flickering like it is trying to load). If you right-click on the topic it displays (we are currently using this as the work-around).
We use Windows 7, IE9 and RH10 for all our projects. (Recently upgraded from RH8 to RH10)
Turns out the problem is not isolated. I have run across it in at least one other project, which leads me to think it also occurs in others.
"Does this only occur when the help is called from your software? Is it OK if you double click the start page?"
          No. I it ALSO occurs when launched from the start page.
Have you tried deleting the CPD file and reopening Rh and the project?
          Yes, without success.
Are you using any redirects?
          Per (Adrienne), “I am not using any redirects. I encounter this issue only in IE. If I paste the .htm into a Firefox browser, the help displays as it should.”
          I will add that the project also displays incorrectly in Google Chrome.
Thanks April

The left navigation pane (index tree) is not displaying in last Google Chrome version (Version 28.0

I'm publishing my RoboHelp 9 projects in IIS (Windows Server) and the index tree is gone if I open them in Chrome version 28.0.1500.72 m
If I apply the fix (WebHelp TOC does not display using Google's Chrome Browser) suggested here http://www.grainge.org/pages/snippets/snippets.htm#browsers
it looks like it fixes the problem for European languages but it breaks the search functionality for Asian languages.
Any idea?
Thank you

The fix does say it is only for Rh7.
Could it be like Item 6 at http://www.grainge.org/pages/snippets/snippets.htm#webhelp. You haven't said if the problem is only with Chrome.
Try publishing from the sample projects. That will identify whether it is a general or project issue.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

TOC not displayed

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