Today I have disappointed by apple support, can I go for an escalation?

MY iPAD IS STILL IN WORKING CONDITION, JUST NEED TO CHANGE THE FRONT GLASS WHICH HAS BROKEN BY DROPPING ON FLOOR FROM MY 1.5 YRS KID FROM MAX 2-3 FEET HIGHT.
and for that apple support is asking me to pay Rs.21500/-, which is as good as to buy a new iPad or buy another 2 tab from other company.
Support team is denied to send any kind of breakup, I want second level support.

Thanks for the reply. I am from India. I understand this is an accidental damage but my iPad is in working condition only the front glass has little bit broken. So for that I need to pay almost the same amount of a new iPad, if I wish to get support from apple?
I am getting lots of miscommunication from support team. I was asking if any breakup of the amount, apple can give, support totally denied and said apple will charge whatever amount they said earlier. Also one support person has given me his mailID and finally he says he is not supposed to communicate on mail. Confused! if he can not communicate on mail then why he want to show his apple mail id
Warrenty does not cover accidental damage rather apple can charges for a new iPad to get this replaced, I am confused here. In this case why I should repaire my current iPad?
Your friendly reply, not to go for apple support in this case might help me, till the life of my current iPad.

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Today I have disappointed by apple support, can I go for an escalation?

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