Today I received a notice saying that my creative cloud membership was due to expire. I renewed this

Today I received a notice saying that my creative cloud membership was due to expire. I renewed this on 16/8/2013 and was told that I would get the same benefits for the same price. What is going on. Why can't I contact someone by email

Hi anniewatkins
It looks like you signed up for a new membership and the original membership was cancelled which is why you received the email.
Please let me know if you have further questions.
Thanks
Bev

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