Today several tries to ExportPDF from Adobe Reader X (10.1.4) to .docx file resulted only in the message "An error occurred while converting this file". I never got a converted file although my paid-for subscription to this conversion service used to giv

please help me get past the impasses of this error message & no conversion from pdf to docx

Hi literary being,
Is this happening with a single file?Did you try with different files?
Choose Help > Check for Updates to make sure that you're using the latest version of Reader. You should have Reader 11.0.09.
Try to convert via a web browser as well.You may logon to:https://cloud.acrobat.com/exportpdf with your Adobe id and password.
Regards,
Florence

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I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert a PDF file for ms word?

Adobe Reader is free; but you may have paid for the ExportPDF service.
Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

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Hi tkam,
I think I may have just the answer you're looking for. If you're converting from within Adobe Reader, please choose Help > Check for Updates and install any available updates. This error was resolved in the most recent Reader update. (You can also try signing in directly via the ExportPDF website at https://cloud.acrobat.com/exportpdf.)
Please let us know how it goes.
Best,
Sara

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Hi tkam,
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Let us know how it goes!
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Hi DeaconTomColorado,
Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
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An error occurred while sending mail. The mail server responded: Access denied...3c61d9886161c1c1b119b169f84d0c00bd1d41014c8da58d391805d17cbcdccd89e9557dcc85058535d178217d0831cc6d65.... Please check the message and try again.
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Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
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''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
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Alice, you are very kind. I am in the Pacific NW - so PST is my time zone. It's past midnight here.
There are a few ways to contact them:
https://www.acrobat.com/misc/en/contact-support.html
or:
http://forums.adobe.com/docs/DOC-1515 if you scroll down it gives you the option...
or:
Our phone number is 800-833-6687
I apologize, I just really wanted to get this solved for you.
Please let me know the outcome.
Sincerely, Stacy

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It appears that you have a subscription to one of Adobe's online subscription sersvices.
Here, you have a user-2-user forum for users of the free desktop PDF viewer Adobe Reader.
Some resources for following up with question about Adobe online services.
To contact support for acrobat.com subscription services:
https://www.acrobat.com/misc/en/contact-support.html
Other links to support:
http://helpx.adobe.com/contact.html
http://helpx.adobe.com/support.html
contact Adobe Customer Care on Twitter @AdobeCare.
Phone support (for a fee - have credit card ready)
800-833-6687, Mon - Fri, 5AM - 7PM PT
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Today several tries to ExportPDF from Adobe Reader X (10.1.4) to .docx file resulted only in the message "An error occurred while converting this file". I never got a converted file although my paid-for subscription to this conversion service used to giv

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