Tokens in Mail Template

Hi Experts,
We have a requirement to modify the value assigned to the Token Phone_UR in Mail message . Currently the mail message includes the Phone_UR token with old contact number . Please guide me the steps to change the token values
Appreciate your help,
Tayi

Hi Viram,
I reported a bug to SAP. They said that the global token is for internal use. It may generate an unexpected result if used. They do not support it in the current release. I'm frustrated with using SAP. Their customer service is not good enough.
Anyway, thank you for your time.

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Custom Token in Mail Template

Hi experts,
We have a requirement wherein we have to send the Auctions bid start
time to vendor via mail , when I tried to achieve this by customizing
the mail template , I found that there are no tokens available for
fetching the bid start time for auction. I also tried to use custom
template 1 and wrote script to fetch the value to be placed in the
tokens provided in custom template 1 , but there is no getmethod in
Auction API to fetch the value for Bid Start time though the value is
present in schema PREBID_STARTDATE_DATETIME
please help me to resolve this.

Hi Vishal,
Use this: preDate=doc.getFieldMetadata("PREBID_STARTDATE").get(doc);
I think your problem would be resolved.
Let me know if it works.
Thanks,
Kushagra A

Assigning new token to mail message template

Hi all
We are trying to put <%Vendor_Company Name%> token in RFx Invite template duplicate. However it is giving an error "Token not valid". Can there is a way by which this could be achieved?
Regards
Mudit Saini

Hi Tripti,
The only available tokens in the RFx Invite mail template are:
CURRENT_DUE_DATE The due date of the DA Document
DOCUMENT_HEADER_URL The reference to the vendors RFx Document
RFX_INTEND_TO_RESPOND_DATE The date the vendor must respond to this RFx by.
RFX_DUE_DATE The date the vendor must complete his RFx proposal by.
Apart from this there are global tokens available for all mail message templates.
These can be found in the RG - Mail Template Reference.
New/Custom tokens cannot be added.
Hope this helps.
Regards,
Subhasini

Sourcing 7.0: Email Link in Mail templates when implementing Single Sign on

Hello,
We are implementing Sourcing 7.0 SP02 On premise.
We are in the processing of setting up the single sign on with Enterprise Portal.
In E-Sourcing 5.1 - when we implement single sign on with portal - the mail links in the mail templates have to be replaced with the portal URL and also - in order to redirect the user from portal login to the correct object in E-Sourcing (contract/MA/RFX) - we had implemented a custom portal solution (par file) to redirect the user.
So when the user clicks on the link in the mail - it will take the user to Enterprise portal login. Once the login is done - user will be redirected to the E-Sourcing object like RFX/MA which the token %DOCUMENT_URL% contains.
I wanted to check if there is any standard solution to this issue in Sourcing 7.0 on p

Hi Vikram, Thanks a lot for your reply. I got a release note 1485253 that explains that this is resolved. Please find the text below
2011/0000612672
In user emails, %DOCUMENT_URL% token is used to generate the document
specific URL. This URL takes the user directly to the document. However,
when Sourcing is integrated with SAP Portal, using only this token will not
take the user to the document. In order to fix this, ENCODE function has
been introduced. Wrapping this around the URL, the URL can be encoded and
used as a "forcedURL" in the portal link.
Would you be able to explain to me how this can be achieved through configuration? I tried now with a portal user of Sourcing and the link was still showing up as the old link. Is this forcedURL generated using a system property?
Regards,
Srivatsan

Is there any way, to create with Adobe Muse HTML-Mail Templates?

Is there any way, to create with Adobe Muse HTML-Mail Templates? or to convert the createt page to only html content? any other tool like an website copyer?
tanks for help!

Off the top of my head, you should be able to create mail templates in muse BUT it will require very basic html/css knowledge on your part. I am assuming you want to do just the signature?
Create the design you would like on one page, dont do any kind of styling in a master page. Then export the site into a folder. Open the html file with notepad/ textedit and then copy just the code for JUST the template. Throw it in you mail app of choice and it should work.
This seems like something that would be done alot quicker in dreamweaver in design view.
PLEASE NOTE: ^i could be completely wrong - but in theory this may work.

Text Format in Mail Templates

Hi Experts,
I have a requirement , wherein I need to make certain word in my custom mail template( palin text) as bold or underline( or both) , I tried Mail template Macros FORMAT for this but it didnt work , If anyone knows how can we achieve this please share.
regards,
VIshal Goel

Hi Vishal,
Please try below format, so that it may work.
FORMAT("b", "Title:") %TOKEN1%
FORMAT("b", "Posted By:") %TOKEN2%
LINK("View Full Message", "%LINK123%")
The above mentioned will work only when HTML Mail option is selected on the user account level under Account properties.
Please let me know if the issue still exists.
Also Please go through the below link, it will be useful for you.
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/001d645f-008f-3010-7b8f-e7935e46733a?overridelayout=true
Thanks,
Raj.

Mail Templates in multiple Languages

Hello,
We are in Sourcing 7.0 SP02.
We have a language pack for languages like German, Spanish installed in our system.
But the mail messages for the users logging in those languages are still sent in English. Only some content like the footer/header are in local language since they are localized resources and they have language specific content. But the main mail message is in English. To give you an example: The workflow approval request message thats sent to a Spanish user looks like below:
Subject: Solicitud: Approval: Category Project: 123
Estimado test,
This message is to inform you of an approval request for the following: Category Project, 123
Approval Request: Submitted
Start Date: 31/01/2012 16:20
Document Owner: test user 1
Instruction:
To view this document and complete the requested approval task, please click on the link: http://hostname:port/fsbuyer/projects/projects_header,-2147483148:1100?rqaction=load&allow_redirect=true&hook=projectUIRQHook
No responda este mensaje. Si tiene alguna consulta o dificultad al utilizar esta aplicación, póngase en contacto con el servicio al cliente llamando al %TECH_SUPPORT_PHONE% o por correo electrónico a %TECH_SUPPORT_EMAIL%.
if you notice - the header, footer and some part of the subject is in Spanish - but the remaining content is in English.
Are mail templates in multiple langguages not delivered when we install the language pack.
When I copied a standard mail template and checked it - the content was empty for the other languages that we have installed.
Are we expected to create our own mail content for the other lanuages that are installed in the system?
Regards,
Srivatsan

Hi,
you need to reinstall the language packs after the tenant configuration. That should to it.
Seems to be a bug (feature) in SAP Sourcing.
/Anita

Passing context parameter as Subject to GP Mail template

Hi ,
I am using NW 7.0 SP14. I am using GP mail notifications to send out mails and I am successful sending context parameter values in the body of mail template. Is there any way I can change the mail subject line dynamically by passing context parameter to the mail template.
Thanks.
Madhan

Hi Madhan
Unfortunately, using the standard mail templates in GP, it is not possible to add context variables for the mail Subject. These can be only added to the mail content.
Best regards
Armando

E-mail template for B1

Hi!
How can I change the e-mail template that B1 uses?
I know how to change the configuration of SBO mailer, signature, etc., but I don't know if it's possible to change the body and the format of messages.
Could you help me?

For more information, check this thread:
Outlook integration installation
It is not a free add-on though.
Thanks,
Gordon

HTML Editor for creating e-mail templates for SAP Cloud for Customer

Hi Techies,
                 Is there any preferred software for creating e-mail templates to use with SAP Cloud for Customers ? I mean to avoid unnecessary errors when creating standard e-mail template which are recognized unified manner within the system.
Will appreciate with rewards points for best support.

Here is a template for the wire-frame that we used. We went with pure HTML tables so that the response could be multi-client compatible. We found that additional code caused issues with certain clients. In the middle table, we had linked icons to our respective self serve properties and additional support options for Chat and our own Support Community.
The content of the email will be placed where #Text# is. Our email responses include the content and the basic signature. We also provide our detailed legal disclaimer at the bottom with additional links if needed.
Let me know if you have any questions.
Thanks!
Josh
<font face="Trebuchet MS, Arial, Helvetica, sans-serif" size="2">
<table width="100%" cellspacing="0" cellpadding="0">
<tr>
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Personalizing E-mail Templates in Guided Procedures

Dear All,
I need an E-mail template which will fetch me the context parameter value like defined in the the block of a Process through Guided Procedures as follows:
Context Parameter> Input Parameters (of type Structure)->Business Manager (String)
I need to get the value of "Business Manager" in the E-mail thats sent to all the context processsors.
I used "ctxt.personalData.lastName" where ctxt is the prefix of Context Parameters, personalData is the structure and lastName is the field to retrieve the value. But this is not working for me.
Please suggest the possible solution to this.
Regards,
Poornima.

Hi Poornima,
Than you should check if this parameter is mapped. Send e-mail or Notification callable objects has own parameters and you should have such parameter for the callable object "personalData.lastName" which should be mapped to the context parameter of the action. When you define a due date or notification for an action you have a button "map" and also you should edit the Send e-mail or Notification callable objects so that they contains personalData.lastName parameter.
Regards,
Yordan

Personalize E-mail Templates in Guided Procedures

Dear All,
I need an E-mail template which will fetch me the context parameter value like defined in the the block of a Process through Guided Procedures as follows:
Context Parameter> Input Parameters (of type Structure)->Business Manager (String)
I need to get the value of "Business Manager" in the E-mail thats sent to all the context processsors.
I used "ctxt.personalData.lastName" where ctxt is the prefix of Context Parameters, personalData is the structure and lastName is the field to retrieve the value. But this is not working for me.
Please suggest the possible solution to this.
Regards,
Poornima.
Edited by: Poornima H.G on Mar 18, 2009 2:17 PM

Hi Poornima,
Check the following thread:
Personalizing E-mail Templates in Guided Procedures
And next time it will be great if you don't create 2 posts for the same problem.
Regards,
Yordan

Creating a Mail Template for Letters

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When I am trying to create a new Mail Template for Letters in DEV it is asking me to enter the Package Name. What package name should I enter?
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Hi Gregor,
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We are trying to use the Letters for our Campaign.
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Hi Rik,
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Tokens in Mail Template

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