Tokens not recognized on password reset

Question

I have the last 2 days been trying to reset my kids password for his skypeaccount but without luck. I get the email with the token but it wount let me use it.
All I do leads me back to getting a token that wount be recognized until the system locks my email down for 24 hours.

Answer 1

nsordk wrote:
I have the last 2 days been trying to reset my kids password for his skypeaccount but without luck. I get the email with the token but it wount let me use it.
All I do leads me back to getting a token that wount be recognized until the system locks my email down for 24 hours.
first, request for a new password reset link again (be sure to use it within 6 hours upon receiving it or it will expire). Then try using another web browser to open that link if it still doen't work in the usual/default browser you are using. You can also try using another computer or device if such is available.
If the same or similar problem exist, then you may need to get in touch with customer service for further assistance. They may require you to verify some details before they can proceed in assisting you in resetting your password/regain access to your account;
[email protected]
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