Told by BT that I should accept the infinity speed...
After receiving a replacement homehub3 and then a contractor replacing the openreach "part" last year my speeds and drops were a thing of the past. I was contacted by BT after I made an enquiry when I read an article about an increase in the infinity speed..... He told me that it was good news that I can increase my infinity speed to 76mpbs down and approx 19-20 mpbs up, all I had to do was to commit to a new contract. Great news now an increase from approx 37mpbs to 76!
The past three days after several speed tests my speeds are around 41-44mpbs so I contacted BT, that was my mistake. I was taken through the test scenario and it was still coming back at about 55-59mpbs.
I was then told that I "should not have been getting the 72-74mpbs," and things like "are you sure?" I have been bragging about my 74mpbs to everyone for about a year now!
The young girl/lady on the line told me that I was only promised 64mpbs and I should be happy with these speed test results now of 54mpbs, my line has now been "split" and I am now "sharing"?? Oh and this time of day it is extremely busy on the internet?!
Sorry but I have done all the switch offs, resets, etc....I know what I had and it was approx 74mpbs for about a year, now a lot lower, so ideally I would like it back to where it was, if any moderator could look into this for me?
Basically what I was told, put up and shut up But I am taking notes and keeping all records.
I joined because tyhe latancy on gaming was amazing, now its pants, totally ruined my experiance with them, just look at my connection now, that green line was almost at the bottom, now its hitting the middle
What's slow about FTTC........DLM
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<pre><nowiki>Application Basics
Name: Firefox
Version: 34.0
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
Multiprocess Windows: 0/1
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All Crash Reports (including 3 pending crashes in the given time range)
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ID: [email protected]
Graphics
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Adapter Description (GPU #2): NVIDIA GeForce GT 755M
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
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Adapter RAM: Unknown
Adapter RAM (GPU #2): 2048
Device ID: 0x0416
Device ID (GPU #2): 0x0fcd
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17111)
Driver Date: 8-19-2013
Driver Date (GPU #2): 10-4-2013
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Subsys ID (GPU #2): 380117aa
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Hopefully you can figure something out as I love Firefox but it's very frustrating that I can't use it and that this is happening. I also use Avast! Anti-security but I'm fairly certain that is having no effect on this problem. As I said I've also ran malware and virus scanners but nothing came up harmful.Hello,
Try disabling Avast's web shield and try going to a few safe sites where you experienced the "untrusted connection". You can also follow this article for other common troubleshooting steps: [["This Connection is Untrusted" error message appears - What to do]].
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
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* Tools (or [[Image: New Fx Menu]]) > Add-ons > Extensions
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