Told laptop has been repaired but still not arrived back

I sent my g505s laptop off to germay on 4/2/15, as it was not powering on either through battery or mains.
DPD collected on 4th feb and after a couple of weeks i rang customer service to be advised that it was dispatched from germanys repair centre on 16th feb and they would send an email to dpd germay and if they could not find it i would get a new laptop.
I left it a week and rang again this time to be told that they would need to regenerate a dispatch code.
Left it again a week and still not recieved laptop back, so rang back to be told that they was unable to deliver even do i have not recieved a card through the door to notify me of failed delivery, and they would regenerate another delivery code and send it me via email so i could track it (not recieved).
its now been over 40 days since i sent it off for repair and dont seem to be getting anywhere with customer service has any one got any advice.

Hi crimsonsoul, welcome to the forums,
even when its not under the happiest of circumstances. If you would like to send me your details; name, phone, system s/n and email address by private message, see the envelope at the top of the boards, I'll see if I can find out some more about this situation.
Thanks in advance
Andy
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