Told my phone is an AT&T phone !

My sons I phone 4  is 11 months old & was bought in the uk from O2.
It was dropped in water & stopped working ,  so I decided to bring it to my local  Apple store  because I read it can be exchanged for about   £120. The genius bar guy had a look and said the phone was sim locked to AT&T not O2 so he could not help me. I told him that the sim tray and itunes IMEI numbers matched & proved the phone was registered to O2 not AT&T but he said he could not even exchange it for a iphone 4 locked to AT&T because the phone was not registered to me but someone in the USA.
I got home and phoned apple & they told me to post it to them for repair, so i sent the phone off and it was then quickly  returned  to me with a note saying the serial number was not the one registered to me.
Has anyone any ideas what is going on ?

I have checked the IMEI number that is on the sim tray is the same as what is shown on my back up in itunes.  They both match. I cannot see the IMEI number on the screen because the phone  will not turn on.
I have checked the IMEI number on, iphoneox.com/,  iunlocker.net   ,  iphoneimei.info/   and also on  prod.eie.net.au.  All  sites show that the phone is not blocked or barred. They also show that the  phone shows is locked to O2 and  still  has 13 months left on  a 24 month contract with O2 in the UK.

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