Told my profile needs to be "migrated"

BT Sport is unavailable to me on channel 507 with youview box. I have been told that my profile needs to be migrated and that will take at least 3 days. By the way, as Mumbai have confirmed, I shouldn't complain as I am getting BT Sport for free! Oh, and when I try to access online it doesn't work either as my activation hasn't worked. Customer services tried to tell me it was a browser problem but they didn't take me up on the offer to bet on that. I had to get the Head of Customer Services in Glasgow to sort out my original set up and was eventually compensated for the number of wasted BT engineer visits. Looks as though it may be going the same way again....BT Technical side has not caught up with their marketing and their customer service is useless.
Has anyone else been told their profile needs to be migrated?

Hi Fiscalist,
Thanks for posting. I can take a look into this for you. Drop me an email with the details. You'll get the 'contact us' form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Openreach engineer says reset of profile needed

Hi,
We have BT Total Broadband Option 2.
After repairing a line fault this morning, the openreach engineer told me that our internet profile needed resetting as we had a very bad line for a few days which appears to have dragged down our speed, normally we run at 7-8mps, after the line repair we are at 0.1mps.
Looking at various postings here, I tried the http://speedtester.bt.com/ and got the following results
Download speedachieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7328 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Seeing that the profile here says 135kps, it seems he was correct that it needs resetting.
Please can someone tell me how to get this done, preferably via email, I really really really don't want to call up normal internet support....
Thanks alot!
Andrew

your profile is rock bottom at 135 but if you stay connected 24/7 for the next 3/5 days maybe sooner it will rise automatically if your get 3+ days and still at 135 then contact the mods who will get it reset http://bt.custhelp.com/app/contact_email/c/4951
can take about 3 days for mods to contact you
I would delete the engineer ref as this is a public forum.
did the engineer not say he would get profile reset?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

When I attempt to upgrade my 10.5.8 Macbook, I am told that I need at least a 10.6.6 to upgrade!!!

When I attempt to upgrade my 10.5.8 Macbook, I am told that I need at least a 10.6.6 to upgrade!!! And advice on how to avoid this Catch 22?

It's a requirement to access the App Store.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

I connected my iphone 4s that i unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. it told me it needed 8 hours. i closed my laptop. not shut down. i opened and it wants restorin?

I connected my iphone 4s that I unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. It told me it needed 8 hours. I closed my laptop, not shut down. I re-opened the laptop a few hours later, and it wants restoring?? Whats going on?! i want my iphone back! PLEASE HELP. I'M LOST!!! (I synced my iphone to my computer if that helps at all).

Yes, and, I try to restore. I have the T-Mobile sim card in it just to clarify. It will not let me get passed that, it does not accept the t-mobile sim card. i tried restoring it using wifi, cellular, and i cant get i tunes. I am scared that if i take the tmobile sim card out and put the at&t one in just to complete the restoration process that the iphone will lock again and not read the tmobile sim card, then all my hard work has gone for nothing. ( this whole process was caused by me trying wanting to empty my pictures onto my computer because i did not have any storage space left). <--- that may not be as important, but i included it just because.

HT1311 I set up I cloud which told me I needed a outlook address which I set up now I have 2 apple Id's and I can't use my apple ID on my Iphone5 Help

Help please... I was given a new I phone 5S and realized I would loose all my information on my phone, so I turned on I cloud and it told me I needed a "outlook" email address which I set up. Now I have 2 email addresses but it won't acknowledge my app store on my phone ID and Password that I have always used.
Now I cant get back all my apps and paid apps on my new phone. I have followed everything on apple.com/support/appleid/. I am totally frustrated right now, I hope someone can help me and walk me through fixing this problem

No.
Content bought using one Apple ID cannot be merged or transferred to another Apple ID.
All content is forever tied to the Apple ID used to obtain them.

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?
thanks

for windows you should have an exe and a 7z file. put both in the same directory and double click the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

HT5622 my new samsung phone will not receive text messages from my old iphone friends and family. I was told that I need to close my icloud account in order to correct this issue but I cannot find a way to close my icloud. Help?

I cannot receive text messages on my new samsung phone from any of my old iphone contacts. I was told that I need to close my icloud in order to fix this problem but i can't find a way to close my icloud account. Help...

You can try changing the password for the Apple ID you were using for iMessage on your iPhone by going to https://iforgot.apple.com. If that doesn't help, you'll have to contact Apple support for assistance: http://www.apple.com/support/contact/.

I recently bought a KoboGlo ereader. Several days ago I bought an ebook from Booktopia. However I was unable to download the ebook onto my new ereader. I was told that I needed to load Adobe DRM which I did. When I contacted Booktopia they told me that wh

I recently bought a KoboGlo ereader. Several days ago I bought an ebook from Booktopia. However I was unable to download the ebook onto my new ereader. I was told that I needed to load Adobe DRM which I did. When I contacted Booktopia they told me that when I authorised my Adobe DRM I should have "select 'Booktopia' next to Vendor ID, and then log in using your Booktopia account details ie email address [email protected] and your Booktopia password as the password."
I erased my Adobe DRM software from my computer and reloaded it but I seem to be unable to convince your software that I want to start over... it keeps telling me that I am using an ID and password that was used to authorise another computer!
What do I do?
A frustrated customer!
Bob Ross
[email protected]

In order to make your posts easier to read I suggest that you not type in all caps.
The operating system on your Gateway system is Windows based, as are all of the applications that you had installed. Your iMac uses the Mac OS X operating system. The applications on your external hard drive that you pulled from the Gateway system will not directly run on your iMac. One option is to purchase Mac OS X versions of the software where possible, or your can install Window's on your iMac and have the capability to use both Mac OS X and Windows.
Since you are a new Mac user it may be best to go back to your place of purchase and spend some time learning about your options for transferring your data and options. According to the Stamps.Com website, they apparently don't make a Mac OS X version of the software, but they supposedly allow you to print directly using the Mac's web browser. Microsoft sells a Mac OS X version of their Office suite which you can view at http://www.microsoft.com/mac/products.
Here's some more information that helps people like you who are converting from Window's to the the Mac OS X environment. There is some learning to do, but like me, I think you'll like it once you have everything configured correctly.
http://www.apple.com/support/switch101/

Just tried to install a new app and was told that I needed to "Agree to new Terms

Just tried to install a new app and was told that I needed to "Agree to new Terms & Conditions". When I hit OK, it brings me to a blank screen, so I can't accept them. What am I supposed to do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

Can I transfer files from a Mini running 10.4.11 to a new Mini running Lion? States I need to upgrade Migration Assistant, but I see no viable path I can take. OPtions to get photos over to new Mini?

Can I transfer files from a Mini running 10.4.11 to a new Mini running Lion? States I need to upgrade Migration Assistant, but I see no viable path I can take. OPtions to get photos over to new Mini?

Thanks Mende1; I know that PPC apps won't function on Intel machines but I can migrate the Universal apps, right? There is such a large gap between Tiger and Mountain Lion - can I still migrate files directly from one to the other taking the Universal apps as well? Sorry, I'm not very computer savvy!
Len57

Keep getting told that Safari needs to be updated

I keep getting told that Safari needs to be updated. When I click on 'update' I get sent to the Safari site to be told how wonderful a browser it is. However there is no link to any download. I'm running Version 10.6.8 operating system with 5.1.10 version of Safari. Any ideas please.

You need to either upgrade the computer's OS or switch to a product such as Firefox.
To upgrade, open the Mac App Store and try downloading Yosemite. If you get told it's incompatible, choose About this Mac from the Apple menu, check if the computer has at least a Xeon or Core 2 Duo(not Core Duo) CPU and 2GB of RAM, and if it does, click here and order a download code for Lion 10.7.
Back up your data and check your applications for compatibility before upgrading. In particular, Mac OS X 10.7 and newer don't support PowerPC programs such as versions of Microsoft Office prior to 2008.
(124503)

Profile need to set

Hi All,
I need to personalize page, but it is not showing personalize link (Don't think about main personalize link which is available in top right hand side ) it is showing.
But I need some more personalize links which is in that page.
What is the profile option need to set to find all the personalize links in a page.
Hope you have understand what i am telling.
Please tell me what is the profile need to be set.
Thanks and Regards
Zaheer.

Hi
Can you try this below profile option
FND: Personalization Region Link Enabled
Thanks
vamshi.

I have the jetpack wifi and someone told me I need to change the name to FBI Surveillance Van so others would think twice before using it how do i do it?

I have the jetpack wifi and someone told me I need to change the name of it to "FBI Surveillance Van so that people would not try to tap onto it. How do I accomplish this?

Changing the SSID is a good idea, but I do not suggest changing it to something so troll enticing as "FBI Surveillance Van". A SSID like that is only going to draw attention to you and your network and challenge malicious users to target you. I advise not putting a target on your back and stick to a custom but not well known SSID.
I normally suggest broadcasting an SSID of something a little less confrontational. Something like combining your favorite color with your favorite sports team.
All jetpacks are a little different but they should all have a way to sign in and complete configuration changes. If you connect to your Jetpack and look up the IP Address of your Default Gateway you will know the IP of the Jetpack. Plug in the IP Address of the Jetpack into a web browser and sign in with the admin password. Review the security options that are available until you find a SSID or broadcast name or network name field.
While you are at it you should also make sure you have a custom WiFi password configured with WPA2 security. Custom WiFI passwords are going to be much more helpful than a creative SSID at keeping malicious users off your network. Rule of thumb for WiFi passwords is the longer the better.
A good tool to evaluate your WiFi password is here (shoot for at least a few years):
www.howsecureismypassword.net
Let us know if you want any other security best practices or tips.

I tried to buy a song on my account, and it told me I need to answer my security questions, and I don't remember them, and it ******* me off, because this is seriously so dumb man

I tried to buy a song on my account, and it told me I need to answer my security questions, and I don't remember them, and it ******* me off, because this is seriously so dumb man

Summer7633 wrote:
I tried to buy a song on my account, and it told me I need to answer my security questions, ...
1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact

TS3304 Problem in Downloading Profile needed in some cases to access the Internet through Wifi

I have an Iphone 4 and Ipad 3. I access the Internet in my hostel with the wifi router. When connected iphone with wifi , It automatically downloads profile needed to run internet. but in case of Ipad 3 , it does not and i am unable to access internet. So Please give me solutions so that i can Access net on my Ipad 3

I would love to have the liberty to block certain applications of my choice from accessing the internet
For example i dont want a game application like subway surf telling me that there is a new shirt my player can wear.... i am happy with the basic application that was there when ever it was downloaded...
The ability for users to restrict an app's ability to access the Internet is a decision left to the app's developer. Presumably, if an app requires an Internet connection to function that choice would not be a logical one to implement. On the other hand if the app developer decides an Internet connection is optional, the choice is easily implemented in Settings.
In the case of free games such as Subway Surfers, nearly all of them rely upon in-app purchases to generate the revenue required for their development and support. In such cases the developer will not be interested in limiting that revenue source. Users with no money to spend do not comprise a successful business plan.

Told my profile needs to be "migrated"

Similar Messages

Maybe you are looking for