Told one thing by online support and told another in store.. add some of upgrade to the bill
So I went to upgrade my phone today, and i asked if i could add some of my upgrade to the bill, just to split up the payments based upon pay..I figured as being a customer with verizon for years there would be a little trust. So I asked online support yesterday and they said "Oh they can do this at store level with no problem", then today when i went to do it, I was told "Oh verizon is actually phasing this out because of issues we have had with others", I cant hold the sale person responsible, cause he called his manager and asked his manager and thats what the manager told him.
I almost left right then and there.. not cause I didn't have the money but because I felt like even as a loyal verizon customer that the trust isnt there. It was tempting to just finish my old contract and just switching to ATT or something.
I had no issues in the past doing this and now all the sudden its an issue. I wish online support and stores were on the same page. I wish loyal customers got loyal customer treatment. I would totally understand if i havent been with verizon for years,
I' m just ranting cause it really feels crappy to feel like the trust isnt there between customer and business. if it wasn't for hte fact that I was ready to throw my iphone into a wall, I probably woulda and shoulda switched carriers....
shimey wrote:
"Oh verizon is actually phasing this out because of issues we have had with others"...
I had no issues in the past doing this and now all the sudden its an issue... I wish loyal customers got loyal customer treatment. I would totally understand if i havent been with verizon for years,
I' m just ranting cause it really feels crappy to feel like the trust isnt there between customer and business...
It seems the trust was broken by the "others" who gave Verizon a reason to question the trust...
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