TomTom in-app purchase fails

I bought the service Traffic HD via in-app purchase, from TomTom. Enter my TomTom account, my Apple ID and the purchase was successfull. I even received the invoice from Apple.
However, the service is never activated! This lasts for 3 days and so far, nothing. Already contacted TomTom but they excused and said I had to contact Apple. I don't believe that and I'm trying to solve the problem. But did anyone have the same problem? And if so, how did you solved it?
Kind regards.
Hugo Paredes

I see. I have a similar problem. I've been using Traffic HD for almost 6 months before updating to iOS. I'm going crazy!!! I can't retrieve my old subscription

Similar Messages

  • Tomtom in app purchase not worked

    I've done an in app purchase for Speed Cameras in TomTom - iTunes shows the purchase in my history - but my TomTom has not updated and still shows the subscription as expired - what do I do now?

    You are not alone Nick, the same has happened to me. I reported the problem through the app, but can only wait and see if either 1: I receive a reply explaining the problem or 2: TomTom/Apple recognise the problem and provide an update to fix it.
    Im a bit confused as to who's responsibility it is. A failing of TomTom subscription system, or Apples download issue.

  • In-App Purchase failed

    Hi guys please help me out here, I can't seem to do a simple in-app purchase for any of my games, but I can purchase any app from the AppStore on my iPhone 6. This have been going on for more than a week now. As a gamer I am truly disappointed .
    I need my extra points by buying in-app purchases in games.
    This "Your Purchase Could Not Be Completed" for assistance, contact iTunes Support at www.apple.com/support/itunes/ww/." keeps on appearing whenever I tried to do the in-app purchases for my games.
    I have sent the support iTunes team a long message but have not got any response from them for the past 4 days, when they said they will get back to me personally by email in 48 hours after sending them the report.
    Please help me out guys, I've updated my payment details, the infos to the exact information of my credit card. Nothing seems to work.
    It is very dissappointing
    Thanks in advance!
    CMG BROTHERS

    Restart your device and try again. If it fails, Delete your app and try again is my suggestion.

  • HT1688 In app purchase failed and says to contact itoons.

    The dark sommuner app keeps saying purchase failed and to contact Itoons. I can make purchases from other apps just not that one. What's wrong?

    This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:

  • In app purchase failed: cannot connect to itunes store...how do i fix?

    trying to make an in app purchase on my iphone, when i got that message. i just made a purchase not more than a hour earlier and all was fine>> whats up

    Contact iTunes Support like the message said
    Apple - Support - iTunes - Contact Us
    Also
    Can't connect to the iTunes Store

  • Why are in-app purchases failing?

    Hello. I just got an iPhone 5 as an upgrade on my Sprint account, and when I try and do an in-app purchase in HDPlayer (for some codecs for videos to play properly) it tells me that it cannot proceed and that I should go to http://www.apple.com/support/itunes/ww to contact support. Why is this happening?
    Thanks in advance.

    Shiggitay wrote:
    Why is this happening?
    No one here would know.
    Go here:
    https://expresslane.apple.com/Issues.action
    Ask for assistance, or call AppleCare.

  • HT4009 In app purchase failed, but card charged!

    I made an in-app purchase which i never received but have been billed for - the report a problem does not allow me to explain - what do I do?

    Start here
    http://www.apple.com/support/itunes/contact/
    and see what they can do to help you

  • HT4009 In-App purchase failed?

    Attempt to make an in-app purchase in "Clash of Clans" and prompt reads "purchase cannot be completed"????

    Start here
    http://www.apple.com/support/itunes/contact/
    and see what they can do to help you

  • Infinity blade3, in-app purchase fail but paid it

    Infinity blade 3 , I in-app purchase gold 4.99$ but it show error , I try again 6 times, its still error . But today I recieve bill payment 29.94$ form my credit card. How can i cancel this payment or how can I recieve correct gold ?
    sorry, my english s very bad -_-..

    Contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • TS1702 In-app purchase fail

    it say my in-app purchase could not be complete. what is the problem?

    I suggest contacting the developer of the app

  • In app purchase fail, money gone but no purchase

    Hi, so I just done an in app purchase and was not given my purchase, but the credit from my iTunes was taken. Is there anyway I can fix this or get a receipt to send to the app creator in hopes of getting my purchase?

    I did that.  Clicking "report a problem" doesn't bring me to the screens shown on your link; it opens the Apple Support website.  That's how i got here to ask the question.

  • App purchase failed and contact us page not workin...

    I tried to purchase Roadsync 5 full version costing US$ 3.89. After I pressed 'Confirm' button, it displayed some error and was thrown back to app selection page once again. Unfortunately when I checked online balance, $ 3.89 has already been deducted from Mastercard.
    So I went to ovi.com -> support -> contact us page. That page has few mandatory fields including "Language". The dropdown combo box has no language options listed and hence I could not submit the issue.
    Anyone can tell me where to look for failed app store purchase and hope contact us page gets corrected soon.

    Go to Ovi Store > My stuff.
    If you want to thank someone, just click on the blue star at the bottom of their post

  • In-app purchase fail

    As my name suggests I a boom beach fan so I bought a 25$ card and bought the 22.99$ option and was left with 98¢ but I never received the gems or got a bill of purchase and yet it took my money so I went on live chat and told the chat person and he said my money has been refunded and wI'll take 48 hours but it's been 4 days and I haven't received any of my money back and then on thursday I bought a 15$ card and bought the 11.99 option and yet again it took my money and I didn't receive any gems and still waiting on the gems to see if I get them but I haven't and I didn't get the email receipt Again. apple kept taking my money and giving me nothing.

    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

  • In app purchase failed on iPad.

    I can purchase and download new apps, so it isn't the CC. The setting are all correct. Reset a few times already. Help?

    What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • HT203167 What do you do when an in app purchase fails to go through?

    I purchased some stones in an app and got a message saying that it was unable to complete the purchase. I'm fine with that, but how can I make sure that no money was taken from my account for something that I never received?

    Hi Makou133,
    Welcome to the Support Communities!
    The article below will show you how to review your account.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    Judy

Maybe you are looking for

  • Global variable in a Table

    Hi! Can i use any column in a table as a global variable? Is it at all possible in Any version of Oracle? I know that if we use package - we can create a global a variable there. If u had any knowledge pls reply. Satyaki.

  • JNI and loadlibrary

    I know there are about a billion topics already posted on this subject but I am getting nowhere with this issue. I was able to get java to see the path and the shared library file that I want to load using java -Djava.library.path=. myjavaclass. Howe

  • Import process customization

    Hi Sap Experts, Right now i am working in a project where mostly material is import.Can any body tell me,How import process is differnt from local purchase.what access sequence,condition types,control data.and taxes are define in customization menu.H

  • Since when did Safari start to suck?

    I'd say about two weeks ago, maybe closer to a month, I noticed Safari becoming dramatically slower. I happen to use my powerbook at work as well as at home (work being an ethernet connection, home being an airport). At home Safari seemed to be about

  • How to display an email client with email address

    I would like to personalize OA page at the footer to create an item with the link on clicking this it should open email client with the email address in the link. Thanks, Arun