Toner Rubbing off of Print on 9040dn Printer

Hello,
I am a desktop support technician and I am having trouble with a 9040dn printer. The letters on the print feel raised, and if you rub it for a couple of seconds, it will start to come off. This happens mostly when using bond paper, but some when using plain. I have tried three different fusers, I have replaced the toner cartridge and transfer roller, and I have tried plugging the printer into a different outlet, all to no avail. I am at a loss. Could it be the power supply is not heating the fuser enough to fuse the toner properly? Any help on this would be appreciated.
Thanks,
Wes
This question was solved.
View Solution.

It is definitely a genuine HP toner cartridge. I suspect the power supply, but I wanted some input before we go and install another one.

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Date: Wed, 10 Feb 2010 11:20:28 -0700
From: [email protected]
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