Too Many Activations error on Adobe DRM

How do i reset my DRM settings for adobe reader?

This is a question for the Digital Editions forum,
http://forums.adobe.com/community/adobe_digital_editions

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How do I open a library book on a recently acquired Samsung Nook? I get "too many activations" error. I have an active adobe digital editions and my other devices work fine. Custumer Support was unable to get the new device activated.

I have a library book on the bookshelf of a newly acquired Samsung Nook but I cannot open it. My other devices work fine but I cannot activate the new unit. I get a "too many activations" error message. Customer Services say I have a valid license but they deemed my problem to be a technical issue and referred me to the forum. Thanks

Step 1 - by trial and error...
So far, I have been able to create physical files containing MP3 and JPG on the NAS using the Windows XP systems to copy from shared locations on the Vista and Win7 boxes. This process has been aided by the use of a 600 GB SATA 2 capable hard drive enclosure. I first attach to Win 7 or Win Vista and reboot to see the local drive spaces formatted on the portable device. Then I copy files from the user's private directories to the public drive space. When the portable drive is wired to an XP box, I can use Windows to move the files from the portable device to the NAS without any of the more advanced file attributes being copied to the NAS. Once the files are on the NAS, I can add the new folder(s) to iTunes on any of the computers and voila, the data becomes sharable via iTunes. So far, this works for anything that I have completely purchased, or for MP3's I made from the AIC files created when I purchased alblums via iTunes.
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Too Many Activation Errors 3 times in the last month!

Yes, that.s right. I've gotten this error 3 times in the last month. I keep opening tickets and it get fixed and 2 weeks later same thing. I only access this software via my home laptop. I have 3 Sony readers and that's it. The problem is that this software if you clean your cache keeps asking you to activate everytime there after. I opened a ticked on the 1st and it was closed without it getting fixed. So I just opened a new one and hopefully someone can help me stop this from constantly happening.
E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 319:9191:10000 urn:uuid:5c581dc5-488b-48b2-bdfe-d7182fc14713

To prevent crashes, see https://support.mozilla.org/kb/thunderbird-crashes.

"Too many activations" NOT TRUE, please help

How can I activate Indesign? I get a too-many-activations error, but there is no way to deactivate the copy that I am replacing. The Mac it was on went down, and the hard drive is not readable. I installed from the original disc and put in the serial# as requested. There is no option in the app to contact Adobe. When I use the website, I get an endless loop of click-around that ends at contact-support. Click that and it sends me back to the start. This should be a simple phone call with an easy to find number. I eventually found, by accident, the chat feature, but it was and is, unavailable. Please offer some real-world advice on how to get this fixed. I don't really want to go back to Quark...activation

Yes, call support to reset activations server-side. The numbers are prominently featured on the support and store pages.
Mylenium

I have an error of "Too many Activations". how do i fix this?

I have an error of "Too many Activations". how do i fix this?

I'm sorry, but how do I go about contacting Adobe Customer Support? it's been a month now and I cannot get any answers. I have "searched" for a way to find/fix this problem until I'm figuratively blue in the face. Sorry for the late reply. :(

Error Message "HTTP error on Adobe DRM Activator request."

Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
I had to reinstall Adobe Digital Editions after a hardware failure. Now I get this message. I can't read any of my purchased PDF books. I hate Digital Editions. Hateithateithateit. Can't escape it however. Too bad there isn't a better alternative product out there.
Does anybody know what in the world this error message means and how it can be fixed?
Garce

Hello,
There is a similar discussion in
http://forums.adobe.com/thread/314591?start=50&tstart=0
Also it's worth checking your firewall isn't blocking visits to the activation server at http://adeactivate.adobe.com. If you can see a 'Welcome to Digital Editions' message then your firewall allows access.
There may also be more information in your firewall logs.
Good luck!

Adobe reader says too many activations.

Have adobe reader on ipad and iphone. each time itune updates, I have to activate reader again. now it says I have too many activations and I cannot use it anymore. Suggestions?

That's not the Adobe Reader. We don't have an error message like that. If you like, you can take a screenshot (press home key and the power key and the screen shot will be captured to your photo library) and share that with us on the forum or in email at [email protected]
It does look like Overdrive is using an Adobe Account. From what I can tell in their support, you may have a limited number of devices on which you can use a particular Adobe ID. They recommend you contact Adobe support for help on this. The best link I've been able to find is this one:
http://helpx.adobe.com/en/x-productkb/policy-pricing/account-password-sign-faq.html
If you scroll to the bottom of that page, there is a "Chat with an agent" link that you might try (since I don't see this error message listed there".
I also found a few other users in our forums who were having this issue. They resolved it by correcting the timezone on their iPad. Again, note that they are using the Overdrive app, not the Adobe Reader =)
http://forums.adobe.com/message/3819884?tstart=0

I bought and legally own PS CS3. Installed on a desktop and the machine died completely. Downloaded a trial of CS3 from Adobe site. Went to activate and said too many activations. Activate over the phone. EXCEPT Adobe does not handle activation issues ove

I bought and legally own PS CS3. Installed on a desktop and the machine died completely. Downloaded a trial of CS3 from Adobe site. Went to activate and said too many activations. Activate over the phone. EXCEPT Adobe does not handle activation issues over the phone. Adobe doesn't care about their older products - they don't care that I spent hundreds of dollars for CS3. This is truly disgusting corporate behavior. Is there anything I can do? We aren't all rich photographers. I paid a great deal of money for this product. Is it now useless?Thank you,
James Scott

HI James please contact the Adobe Chat Team for activation issue
kindly do the mentioned steps as follow in order to get hold of chat rep of adobe
Go to www.adobe.com/getsupport
select the product as adobe creative suite - then select the issue as adobe id and sign in - and then click on still need help contact us then you will be able to find chat option and they will help you with the chat issue

Ade too many activations

I need to reset/extend the Adobe ID to authorize my device.
I cannot open an DRM pdf in my tablet because of too many activations...
Can you help me please?
I live in Italy I need an email for contacting support,no phone number please.
Thanks for helping me.
Alessandro

I have the same problem. It'm trying to authorize the same eReader and ADE has "forgotten" that it already authorized my phone... I tried using the web portal and got an error using it. I tried to report the error and that link didn't work, either.

Aggravations with Too Many Activations

Okay... here's the story (I'll try and keep it short... but no promises).
In 2000 I opened account # 1 with Adobe.
In 2004 I must have forgotten about my previous account so I opened a second under a different email address.
I had purchased some ebooks last year, and again this year in March using ADE to read them. I believe it was under account # 2, but it could have been under # 1. The computer was already activated when I imported the latest book.
I had to reinstall Windows for the usual Windows issues. But when I tried reading my ebooks, I kept getting error messages that the book was activated under another user, or that I should redownload the book (which is not an option). Neither account is working with the ebooks. And of course I ran out of activations on both accounts.
Case # 0202264241: General request for help with a summary. Opened 07-14-2009. No response yet.
Case # 0181091688: A request to reset activations on account # 1. Opened 08-02-2009. Case withdrawn by Adobe Support on 08-05-2009.
Response: "I understand that you are receiving the message about 'too many activations' We do not provide support for this service through this channel." The message then proceeded to instruct me to open a case through the same support web portal I had used to open the case that they were reading. Also the instructions they gave to open the new case were incorrect. However, there was a phone number on the bottom of the message. After 30 minutes and repeated requests to provide my serial number (?) for Digital Editions, I was told that voice support was not provided for free software, and I should open a case on the support web portal.
Case # 0181091742: A request to reset activations on account #2. Opened 08-02-2009. Case withdrawn by Adobe Support on 08-05-2009.
Response: "Unfortunately we are unable to assist with technical support issues beyond installation for Adobe Digital Editions via web support, and
there is no phone support at all for Adobe Digital Editions. For support information for Adobe Digital Editions please refer to the Adobe Flash Player Support Center, available at the URL below:
http://forums.adobe.com/community/adobe_digital_editions"
So here I am at the... um... Adobe Flash Player Support Center?
I've noticed that there are several Adobe staff who read these forums, and they appear to be very helpful and responsive. If any of you are reading this, please help!!!! If I get directed to the support portal again I'm going to have a nervous breakdown!
Thank you,
David

Hello
I need also help.
The same Probleme here and can´t find any help.
Please let me know when you found a solution for this.
my Mail Adress: [email protected]
best regards
Michael

Still another TOO MANY ACTIVATIONS?

I am in catch 22 with this problem. I can't understand why it takes
so much time to reset my activations that appeared out of nowhere
and stopped me from transferring books I bought to my Libre eReader.
I started over a week ago contacting my unit manufacturer and Books On Board but only got that it was Adobe's problem. My contacts so far with Adobe has not resolved the problem! Evidently Adobe needs to reset my activations so I hope this post will result in some action!
Budco3

I'm still waiting for a reset to
my "Too Many Activations" problem
My original Adobe DE activation registration is [email protected]
I have only one desktop and a laptop and ONE eReader. An Aluratek Libre. I was able to downlaod my first book but the the dreaded "Too Many Activations" appeared.
The error message reads:
E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/activate 4328:238:6238 urn:uuid:952d275ff_4a94_4cfc_a31b_f18ee 1Sccfke
Will this help speed up a fix to my problem and a reset to my activations??
Ev Fuller.

There are too many TREX Errors

Hello Experts,
I have created an Index for a specific folder in KM.
Under KM--> Sys Conf --> KM --> Index Administration it shows the green led, which I believe that the data sources are completely indexed. But, under the KM--> Monitoring > KM> Indexing Monitor , it says:
Status = red led (There are too many TREX errors)
Status = Active
In Process = 142678
Indexed = 51345
Errors = 10849
And, when I opened the list of errors there are many Crawler and Trex: Preparation failed: index operation
Can you suggest, what's the mistake that I am doing or do I have to any additional configurations for the index that I have created??
Thanks,
Raghava

Hi Raghava,
as I said, "Preparation Failed" may be (if I recall correctly) as early as the HTTP request to even get the document for indexing. If this is not possible for TREX, then of course the indexing fails.
What I suggested was a manual reproduction. So log on to the TREX host (preferrably with the user that TREX uses to access the documents) and then simply try to open one of the docs with the "failed" status by pasting its address in the browser. If this does not work, you have a pretty good idea what's happening.
Unfortunately, if that were the case, this would the be some issue in network communications or ticketing and authorizatuions, which I can not tell you from here how to solve.
In any case, I would advise to open a support message to SAP - probably rather under the portal component than under TREX, as I do not assume that this stage of a queue error has anything to do with the actual engine.
Best,
Karsten

Sir, My Photoshop Element programme is not running. Because of 'too many activations'.

Sir,
My Photoshop Element Programme has been suspended due to too many activation.
I can only think this is due to Hard Drive failure on my PC.
Initially reformate and re-install on same drive. But this drive Failed too.
I then replaced it with a New Drive and re-installed, but cannot get my programme running due to too many activations.
HELP.
Rgds
Ken

Hi,
You might like to go to this page and start a chat session - they will be able to help.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Brian

Cs3 too many activations

Hi,
I accidently uninstalled Photoshop CS3 without deactivating it and need to reinstall it on a new computer but am getting the "Too Many Activations" message. If somebody from Adobe is listening can you help please?
I realise this is a user-to-user forum but there is no other option. I've called the activation phone number which states there is no more phone activation support go to www.adobe.com/go/activation. The activation support web page says you can only use chat and the chat support people say there is only forum support for CS3 products. I just need my serial number reset as I can't use the purchased product!!
Please help Adobe.
Thanks,
Chris.

Chris..... wrote:
Thanks R_Kelly for the reply!
That's what you'd think right but... Adobe just says it's an unsupported product and you have to go through the forums. So here I am.
I've tried calling but as soon as you say CS3 on the automated system it hangs up :-(
When I was on a chat with Adobe I did ask how the forums were supposed to reset my activations but the guy just said you have to go through the forums.
One very unhappy camper,
Chris.
That means you were trying to reach or were already chatting with Adobe Tech Support, as opposed to Adobe Customer Service. Only Adobe Customer service can assist you.
Insist to have your issue escalated to a supervisor if you get another id¡ot on the phone.

Too many activations

HI,
I'm getting the message "Too many activations" when trying to install Dreamweaver CS3.
It's a volume license key so you can't deactivate it from the other computer.
I've uninstalled from the other computer and it still says "Too many activations".
You can't call Adobe anymore about this product. They just want you to post in the forums.
So here I am......anyone from Adobe listening who can deactivate my previous installs?
Thanks.

Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Prasad.
Prasad: Hello! Welcome to Adobe Customer Service.
Kenneth Binney: There is an unhappy customer in the DW Forum. https://forums.adobe.com/thread/1535916 can you please assist him.? I am an MVP in the DW Forum but I can't handle a licensing issue
Prasad: Hi Kenneth.
Prasad: Thank you for the information.
Prasad: May I please have your First name?
Kenneth Binney: Kenneth
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Prasad: Kenneth, since it is volume license, please call 1800 614 863 Australian Phone support number.
Kenneth Binney: Here is what he wrote "Yes, I understand this is a user-to-user forum. That's why I asked if anybody from Adobe was listening. I've called Customer Service, (the Australian number). When you choose the relevant options, it tells you phone support is not available and to get in touch on the web."
Prasad: May I place your chat on hold for 2-3 minutes while I check that for you?
Kenneth Binney: Yes
Prasad: Thank you for staying online.
Prasad: I see that this is a technical issue.
Prasad: I will transfer your chat to our technical support team.
Prasad: They will help you on this issue. Please allow me 2 minutes while I transfer the chat to our Technical team. Would that be okay?
Kenneth Binney: Thanks
Prasad: Thank you.
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with Raman. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Raman: Hello, Welcome to Adobe support.
Kenneth Binney: Thanks
Raman: Could you please provide me the serial number of the product to assist accordingly?
Kenneth Binney: Hello Issue in Forum not mine
Kenneth Binney: https://forums.adobe.com/thread/1535916
Raman: Keneneth, I need to go ahead and escalate the issue to the team who replies on forums.
Raman: Please allow me 2 minutes to check
Kenneth Binney: Thanks
Raman: Kenneth, I have checked and Adobe CS 3 is an an end of life product.
Raman: Adobe doesn't support it anymore.
Kenneth Binney: What can I tell him - he is reinstalling corrupted install
Raman: It may be an issue with the installer he is using. It depends upon the license he has.
Raman: If he has volume license, he needs to download the product from Volume licensing product.
Raman: It may be an issue with the system as well.
Kenneth Binney: I'll tell him
Raman: Sure
Kenneth Binney: If he can chat with case number might that be helpful?
Kenneth Binney: Thanks

Too Many Activations error on Adobe DRM

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