Too many PINs associated with my BB ID

Dear BB Support,
I bought a new BlackBerry Z10 today and tried to download apps. Unfortunately my BlackBerry ID is connected to too many PINs. Can you help me delete the old PINs and just connect me current PIN to my account so I can download my apps?
Help appreciated.
Best,
Matthias

Your carrier should be able to handle that for you. That's related to an account, which we can't control from here; we can only advise on issues.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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Hi and Welcome to the Community!
Here is a KB that discusses that error:
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As you see, the way to resolve it is clear, and you seem to have reached some folks in your attempts that were not able to resolve it. Nevertheless, you should not allow them to fob you off...insist that the KB instructs the resolution path and insist that they make good on that.
aleyadma wrote:
so is there any link can show me all the PIN which is assign to my account and manage them
No.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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