Too small guide letters and black background on guide.

Question

Thank you LakeTahoe, you will be added to my report
Rick.  I do plan on doing my own research and looking up users on other threads about this topic.
Let me clarify my request:  If you guys know anyone who has the same feelings towards font size on their X1 guide please let me know.  I am working with an Accessibility Supervisor who wants to compile this report. No other research is required other than getting in touch with me.
Please keep in mind this issue might not be fixed by dinnertime, but we need to present a solid report to our engineers in order to foster change. I appreciate your patience.
Brandon

Answer 1

Jellymore wrote:
 mrm555mrm wrote:
i have the X! system.  The letters on my tv sets for the guide are too small to read.  The black background on the guide should be able to be changed.  When will this be fixed?  Is someone working on it?  Who is working on it?  Why is it taking so long to be fixed?mrm555mrm, take any response from Rick with a "grain of salt". That choice is up to the individual but I am a 37 year veteran of the AV field. I am a CEDIA trained and certified home theater system designer and project supervisor. I am highly respected in my field. I might just know a thing or two about this.  Apparently everything works perfectly for him. Yes it does and I am quite happy about that. He's also appointed himself the keeper somebody's gotta do it... LOL of these forums and is quick to scold anyone who dares to offer a critique of the X1 platform if it has been previously posted. If I "scold" anyone it is because they complained before they researched the topic or actually took the time to learn the product. I am not fond of the "complain first, learn second" philosophy. 90% of the questions or concerns posted in this forum can be solved by a 30 second Google search.  Be assured there are those of us who have real issues with the X1 platform, Nobody has offer more help in this forum then I have. The "numbers" speak for themselves. That being said, there are many other helpful people in this forum who I have the utmost respect for and they know who they are.  who don't read every post and who actually believe the more an issue is reported, whether in a previous thread or a new one, some action may be taken by Comcast. Now that may be a naive view based on the number of issues that have not been fixed, addressed or at least acknowledged by Comcast, but we can hope that someone there is listening. Roughly two months ago, I exchanged emails with a Comcast employee who hinted people that NEEDED to pay attention to this forum might not be... I was a bit disappointed.
I stand everything I have said about guide font size and legibility. I think it is wonderful in it's current form. But I have always said I support the ability to adjust guide size which the original X1 guide offered (but very few people used). If Comcast restored the ability to adjust guide font size, I would be all for it. I would set it smaller on at least one of my TVs.