Took my 9350 to the desktop and installed the software and it updated my curve.

Question

now it wants me to sign in with a blackberry id username and blackberry id password.  does this automatically happen when i got my blackberry?  i have never used blackberry as email.  i have an email account that the blackberry sees when i get a new email in this account.  or should i ignore the screen?  do i lose my apps that came with the phone?  i kinda laugh though at losing over two hundred contacts and think, so what?  no big deal.  at least i'm retired and the golf course knows where i am at if they need help...  nice place to work...  free beer occasionaly...  charlie

Answer 1

Hi there,
Well, first off "it" did not update your device...you allowed it to do that update...I know of no conditions where the Desktop Software forces any updates at all..the end user always remains in complete control.
BB ID is the latest evolution in the RIM account unification process. There are many services that RIM and the carriers host for those that subscribe to an adequate data plan. Previously, each service required independent credentials...with BB ID, they are attempting to unify all of those separate credentials into one unified system, and embed that credential into a base level of the BB so that you only must log into BB ID once, and your BB remembers those credentials from then on, even if you reboot.
KB23716 What is a BlackBerry ID
But, in some circumstances, reloading an OS or performing an OS update, the BB ID credentials, saved to the BB, may get lost...and, after the update, you need to re-save those credentials (again, just the one time) to your BB upon it's first reboot after the update.
So, if you previously created a BB ID, then you need to use those exact credentials now. If you never created a BB ID, then proceed now with creating one -- for it is now required by the BB OS level that you allowed to be installed to your BB.
Now, to your specific questions:
chaskuchar wrote:
now it wants me to sign in with a blackberry id username and blackberry id password.  does this automatically happen when i got my blackberry?
Explained above.
chaskuchar wrote:
i have never used blackberry as email.  i have an email account that the blackberry sees when i get a new email in this account.
Hmmm...that's confusing. You have an email account that you integrated to your BB previously? And it's not now showing to you? If so, then after any update, I always recommend the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
chaskuchar wrote:
or should i ignore the screen?
No...BB ID is mandatory with newer OS levels.
chaskuchar wrote:
do i lose my apps that came with the phone?
I'm not sure what specific apps you are concerned about...there are a set of built-in added apps that do sometimes change out with changes to OS levels. But, specifics would help more.
chaskuchar wrote:
i kinda laugh though at losing over two hundred contacts and think, so what?  no big deal.
That should not happen...during most update processes, the process takes a backup and then restores your data afterwards. But, sometimes the user can defeat that...if you did, well, then...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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