TOOK MY MONEY BUT DID NOT UPGRADE

I WAS TRYING TO UPGRADE MY ACCOUNT TO A STUDEN PREMIUM ACCOUNT SO I ENTERED IN MY CREDIT CARD INFORMATON WHICH I DO NOT SAVE INTO THE SITE THEN I HAD TO ENTER IN MY STUDENT INFORMATION ONLY TO FIND OUT STUPID SPOTIFY DOES NOT DO VERIFICATION BY COLLEGE EMAIL BUT SOME OTHER CRAPPY WAY! MY COLLEGE WAS NOT LISTED AND IT IS THE SUMMER SO I DO NOT HAVE INFORMATION TO USE TO VERIFY I AM A COLLEGE STUDENT NOR DOES MY COLLEGE ID HAVE A DATE ON IT. SO DO TO THIS I DID NOT FINISH MY SIGN UP BUT SPOTIFY STILL TOOK MONEY OUT OF MY ACCOUNT! SINCE I DID NOT GET A RECIEPT OR CONFIRMATION CUSTOMER SERVICE IS TELLING ME THEY DID NOT TAKE MONEY OUT OF MY ACCOUNT. THIS IS NOT TRUE! AND FOR THEM TO SAY THEY DID NOT TAKE MY MONEY IS DISGUSTING. THE PROOF IS MY BANK STATEMENT!!!!! JUST BECAUSE YOU DIDN'T SEND ME A RECIEPT DOES NOT MEAN YOU DID NOT TAKE MONEY FROM ME IN THE FIRST PLACE. THEN THEY ARE BLAMING ME SAYING I MUST HAVE ANOTHER ACCOUNT! NO I DO NOT! I SIGN IN WITH FACEBOOK ONLY. IF I DO NOT GET MY MONEY BACK I WILL BE EXTREMELY PISSED OFF. YOU WOULD THINK THE LEAST THEY WOULD DO IS BE LIKE WELL IF YOU PAID LET US UPGRADE YOU. I WANT MY MONEY BACK!

Hi I'm sure we can sort out what's happened here. What date was the charge for how much? You don't have a recent charge on the account you're contacting us with.
This means you might have a second account with us. Please respond to that case you have open with us listing all email addresses you may have registered an account with. I'm sure our team can continue helping from there, thanks!

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Skype company has cashed the money but did not del...

We have ordered a package - 800 min to China in one month - we have received the invoice and Skype has informed us that now the package is active. This sounds all very good but however we don't see any active subscription for China 800 min in one month on our computer.
They has just picked up the money and did not deliver the goods.
There is no way we can contact the skype company and complain

Hello,
Due to the time it can take for some transactions to be processed, we charge your bank or PayPal account three days in advance to ensure prompt delivery of your subscription. You don’t lose these three days: your subscription is still valid for the full period that you sign up for (one, three or 12 months).
Although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time.
Minutes are added to Plans at or about midnight UTC/GMT on the due date.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Setup problem, windows xp, firefox upgrade to 4 and asked to reboot but did not progress. keeps asking to restart even if I try to remove

setup problem, windows xp, firefox upgrade to 4 and asked to reboot but did not progress. keeps asking to restart even if I try to remove

Hi marsano,
Usually the only reason it will ask you to reboot is if there is a file that must be modified that the updater doesn't currently have access to. You should try running the Firefox program once as Administrator:
* Right-click the icon and choose ''Run as Administrator''
If that doesn't help then do a clean reinstall.
# Download a fresh copy of Firefox from the [http://www.mozilla.org/firefox/fx/ Mozilla download page] and save the file to the desktop.
# [[Uninstalling Firefox|Uninstall]] your current version of Firefox and remove the Firefox program folder before running the new installer.
# Run installer
Remember that you don't want to remove personal data when uninstalling. That way you'll still have your personal information.
Hopefully this helps!

Trying to upgrade from snow leopard to lion. Father already purchased Lion online a few months ago but did not use upgrade (did not know cmp was already running on lion). How can I use his upgrade on my computer without having to buy another Lion upgrade?

Hi,
Basically my computer is running on Snow Leopard. My father bought the Lion upgrade to install on his computer, however, it ended up being that his newly purchased lap top already came running with Lion -- thus, he never ended up using the Lion upgrade he purchased. Now, I would like to use the Lion upgrade he purchased but did not use to upgrade my computer to Snow Leopard. The information he gave me for this was the Web Order Number, Part Number, and Content Code for the Lion upgrade. How do I redeem/use his upgrade to update my computer to Lion without having to purchase another copy of the Lion software from the App store? Is that possible?
Thank you so much!!!

Unless he controls your machine (same household), you can't. At $30 USD, pop for your own copy.

I sign in tol my Firefox is out of date. did try to do the upgrade but did not work need help

''locking this thread as duplicate, please continue at [https://support.mozilla.org/en-US/questions/978554 /questions/978554]''
I need help to get my sign in working. Need to upgrade?
how to do that?
<sub>edit: removed personal information for your protection. (philipp)</sub>

I sign in told my Firefox is out of date. did try to do the upgrade but did not work. Need help
Let me know how to get my sign in working

Recently did upgrade from OS 10.6.8 and to Mainstage 2.2.2 and have lost lights on my Gio pedal only in Mainstage - still have them with Logic. Tried holding button and replugging USB cable, but did not fix it.

Recently did upgrade from OS 10.6.8 and to Mainstage 2.2.2 and have lost lights on my Gio pedal only in Mainstage - still have them with Logic. Tried holding button and replugging USB cable, but did not fix it.

Hi
Chamie7 wrote:
Recently did upgrade from OS 10.6.8 and to Mainstage 2.2.2 and have lost lights on my Gio pedal only in Mainstage - still have them with Logic.
I presume that you mean that the switches do not light up as appropriate when you select a Patch in MS?
If so, in Layout Mode, select each of the buttons in turn, and check that they are a) Assigned to the correct MIDI CC number etc, and b) that "Send Value to" has the correct Port selected.
CCT

I upgraded to CS5 on old pc, but did not install it. I have new pc and want to install upgrade

PS5 was on sale and I upgraded but did not install on OLD pc. I now have a new pc and want to install my CS5 and don't know how to go about it

use your installation discs or download the installation files.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. Why?

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?

Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the  menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the  and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine!

I tried the Aperture trial and liked it but did not buy it when the trial finished. a few weeks later I purchased Snow lepord and purchased Aperture Via the app store. i have not been able to use it because every time I open i get the spinning wheel of de

I tried the Aperature trial and liked it, but did not purchase it when the trial ended. A few weeks later, i purchased snow lepord and purchased aperture via the app store. I have had not been able to use it since. Each time i open it , afer a few seconds i get the spinning wheel of death and Aperture is frozen. I have to force quit Aperture to shot down mycomputer. I have re-installed Aperture 3 times with th e same result. I have iphoto on my computer as well is this causing the problem? I want my money back!!! Can anyone help?

You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip.

HT1338 I upgraded to 10.6.8 and my imagecapture did not upgrade. Why? Do I have to buy a new verson? Where is new version? tia

I upgraded to 10.6.8 and my imagecapture did not upgrade. Why? Do I have to buy a new verson? Where is the new version located?
Thanks. I cannot access the imagecapture from my builtin camera now. I have a MacBook-5 years old. Thanks.

OK. Here. This message is on the front-"NO camera or scanner connected." But when I wanted a picture in Facebook to use the camera the camera turned on and worked a-ok. Why?
I can't click on 'devices' or 'shared' because they are not live.
So what's going on?
Thanks.
Dan

Upgraded second computer - did NOT upgrade iPhoto to iPhoto11

Purchased Mountain Lion, loaded successfully on iMac and it upgraded the iLife products to iPhoto 11, iMovie 11 and GarageBand 11. Since we could put it on up to three computers, I downloaded and installed on my wife's iMac as well. Worked fine - except it did NOT upgrade iLife products from iPhoto 9 to iPhoto 11. Now it's telling me we have to purchase iLife in order to upgrade. Why didn't it upgrade the second computer?

The iLife apps are not part of the Operating System, so I'm not sure what happened on your first machine but purchasing Mountain Lon did not upgrade your iLife apps.
Are you sure you're not confusing Marketing Names and version numbers?
did NOT upgrade iLife products from iPhoto 9 to iPhoto 11
iPhoto 9 is iPhoto 11
Marketing names and version numbers are confusing.
The marketing name iPhoto 6 corresponded to the version 6
The marketing name iPhoto 08 corresponded to the version 7
The marketing name iPhoto 09 corresponded to the version 8
The marketing name iPhoto 11 corresponded to the version 9
Not that this is confusing or anything.

Deleted a user but did not save any space

I used migration assistant some time ago and accidentally created a second user in the process. It took me several months to transfer all my files from the secondary user to the admin user (approximately 175 gigs worth) and I finally finished today.
I then deleted the secondary user (picked the bottom option), but did not see any decrease in size even though I selected the option to delete the users files.
I hunted around and found an old user profile but when I selected info on the file, I noticed that it was very small.
I am not sure where these files are hidden, but I definitely want to delete them permanently.
Any suggestions on how to clear this up would be greatly appreciated.

When you delete a user account you have four options. The last one is to remove it completely. The other three allow you to retain it or archive it. The last option is not the default. So the account is still in your /Users/ folder, probably in a folder named Deleted Users. Drag to the Trash then empty.

The update to osx 10.8.2 has not taken effect, showed it downloading but did not restart and why is the update still available?

the update to osx 10.8.2 has not taken effect? it showed it downloading the update in the app browser but did not restart of its own accord or take me to the grey screen it describes. after restarting myself it still says the upgrade is still available? and iphoto does not work as it needs 10.8.2 to work!
what am i not doing right? this could well be me being thick. so any help would be much appreciated.

Welcome to the Apple Support Communities
Download OS X 10.8.2 > http://support.apple.com/kb/DL1581 Finally, install that and go to  > Software Update to install 10.8.2 Supplemental

Iphoto did not upgrade or open

After I installed Leopard, the iphoto begins to boot, but then crashes. It seems that it did not upgrade the old iphoto. Isn't iphoto included in 10.5 ? Can any body help? i still have the original iphoto (filled with pictures) that came with this computer which had MacOs 10.28. I cannot get it to open.
Thanks

I have the same issue, iPhoto launches, but then does not respond. I have iPhoto version 4.0.3
I also had some issues with Dashboard not working (I upgraded from 10.3.9) except for one lone widget. I did a reinstall (Archive and install) and that fixed some issues, but iPhoto still does not work.
One other thing, I have multiple users on the computer, and mine (Admin) launches with Mail showing, even with the Hide option checked. My wife's launches with Mail hidden (also checked). Have tried changing settings, removing from the launch list, rebooting, then adding it again, no change.
Any suggestions?

How do I find a contact that I texted but did not add to contacts?

I upgraded from the 4 to the 6 and a person I had texted, but did not add their number to contacts, is not listed. Am I still able to find them?

If you restored your device from a backup of the iPhone 4, it should be in the Messages app, unless you deleted the message. If you deleted the message, then it is gone.

TOOK MY MONEY BUT DID NOT UPGRADE

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