Tool bar missing when forwarding emails

My girlfriend informs me that she cannot forward any emails because the tool bar usually found on top is now missing.
Any ideas on how to fix? Is this a software bug?
Appreciate all input.
-Scott

Scott,
Welcome to Apple Discussions.
There will be a small silver oval on the top right of the active window. Have her click on that oval to reveal the toolbar.
;~)

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Tool bar missing when forwarding emails

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