Tool Not Available When Trying to Change My "Online Experience"

I've been trying to change my "Online Experience" with Verizon for a few days. Currently my emal is through Yahoo Verizon and I want to change it to Verizon. I've done all the prep steps but when I got to my profile and choose to "Change my online experience" I got through the questions but it gets to the point where it's supposed to implement the change and I get an error message that that "The tool is unavailable".
Does anyone know how I'm supposed to make this change and actually have it work?
I'm completely frustrated and haven't had the time to call in and talk to a technician and thought I would check here first.
Thanks,
Myra Killlough

I tried some of the things I found in another forum post but when I go to the "Yahoo Member Center" there is no option to Unlink my Account. Here is what I see
Thanks,
Myra Killough

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[04:40:08 PM] oracle.rc.asadapter.connection.ConnectionException: Cannot establish connection.
[04:40:08 PM]      at oracle.rc.asadapter.weblogic.connection.spi.Weblogic10Jsr160Provider.getPresentation(Weblogic10Jsr160Provider.java:73)
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[04:40:08 PM]      ... 31 more
[04:40:08 PM] Caused by: java.rmi.UnexpectedException: Marshalling: ; nested exception is:
[04:40:08 PM]      java.rmi.ConnectException: Could not establish a connection with -3508319463259142590S:127.0.0.1:[7101,7101,-1,-1,-1,-1,-1]:DefaultDomain:DefaultServer, java.io.IOException: Destination unreachable; nested exception is:
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[04:40:08 PM]      java.io.IOException: Destination unreachable; nested exception is:
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[04:40:08 PM]      ... 41 more
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