Tool(s) in Cisco Unified CM Administration to support Identity Management (IDM)?

Hi,
In our "Cisco Unified CM Administration System version: 7.0.1.11000-2" installation, I can manually create and administrate users information.
But we do also have an identity Management (IDM) system in house, that creates users in Microsoft 2003 Active Directory and some sub-systems with the necessary rights they need.
It would be a lot easier, if our IDM system could create the user in our “Cisco Unified CM Administration System version: 7.0.1.11000-2" when they are created in the MS Active Directory, with the right username, first name, last name, department name and so forth.
Is there any tool that I can use to make this automatic import of user information?
Kind regards,
Carl-Marius

There are couple solutions.
You may integration CUCM with LDAP. Whenever you have a user created in LDAP, CUCM will synchronize that user into CUCM user database. Then you may assign different permissions for different LDAP users.
If you don't want to do LDAP integration, you may also consider using AXL to create users in CM database. AXL is an interface for 3rd-party software to read/write database.
Michael
http://htluo.blogspot.com

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Navigation:
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Hi,
After reinstalling the UCCX system, everything is ok.
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Cisco Unified OS Administration Login

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No, OS admin and DRS systems are separate from Admin pages.
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java
if this helps, please rate

Is there any option on Cisco Unified CM Administration 9.1.1 to show caller ID number when using MOBILITY option?

Dear All,
I am using Cisco Unified CM Administration 9.1.1 and MOBILITY works fine.
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HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cannot reset user vmail password with Cisco Unified CM Administration

We are using Cisco Unified CM Administration ver 7.1 with Cisco 7945 IP phones. I have a user who came to me saying that they could no longer access voice mail, getting invalid pin. Ichanged the pin with the Cisco Unified CM Administration which accepts the new pin no problem but when we try it from the phone it doesn't work. Any ideas... Thanks Don

Hey Don,
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"Spend your life waiting,
for a moment that just don't come,
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We are using Cisco Unified CM Administration ver 7.1. I think this will be an easy one. I've done it before and need to do it again. Is there an easy way to adjust the time that appears on all our Cisco 7945 phones. It is out by a dozen of minutes... Thanks Don

The latest release of CUCM 7.1.5 is 7.1.5.35901-1, so you can always try that. Link to download:
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HTH,
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Cisco Unified WFO - Call Recording and Quality Management with Extension Mobility agents

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Jonathan

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Cisco Unified WFO - Call Recording and Quality Management stops recording with conferenced translator

I'm having an issue whenever one of our employee's conferences in an external translator, as soon as they bridge the customer into the call with the translator QM stops recording. I can hear the intial conversation with the customer, and then the employee put the customer on hold and call the translator service. Only when the two are bridged together the call always stops recording.
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So I found the following information listed below. I don't manage the Cisco Unified CM portion of our telco system. Can we limited the ourselves to a single Codec, and would this even resolve the issue. Does this cause other issues if we didn't limit the devices that are recording to a single codec?
Recording IssuesThis topic explains how to diagnose and resolve problems that occur with contact
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Calls for devices configured for Network Recording drop when you try to conference
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Cause. Cisco Unified CM does not support codec changes for devices that are
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How do I remove the certificat error everytime I try to access the Cisco Unified CM Administration web-page?

Hi,
Every time I want to have access to the Cisco Unified CM Console (System version: 7.0.1.11000-2), I use the https://10.10.x.x/ccmadmin/showHome.do homepage on my client computer, but when I open the page, I get a SSL certificate error, stating no trust to this webpage security certificate and if I those "continue to this page (not recommended)", I get access to the Cisco Unified CM Console web page.
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How do I add this certificate to a trusted something, so I do not get this warning every time I open the page?
Kind regards,
Carl-Marius

Hi Michael,
It worked when I change the IP-address to the name that was written in the certificate, and imported the certificate to Internet Explorer.
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Kind regards,
Carl-Marius

Cisco Unified Presence Administration Error

Guys!
I am experiencing a problem with a CUPS cluster (2 servers). It seems that one of the serveres is not properly working. Please help me troubleshoot the issue. Restarting the servers does not help. I have switched off one of them. The rest of the people are now on just one server.The issue is that not all clients have migrated to the server that is up. Please help me troubleshoot the error.
These are the notifications:
Cisco UP Server Recovery Manager (s00-0000-uc06) : The Cisco UP Server Recovery Manager has encountered an unrecoverable error and is in a Failed state.
Cisco UP Server Recovery Manager (s00-0000-uc05) : The Cisco UP Server Recovery Manager has encountered an unrecoverable error and is in a Failed state.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP SIP Proxy (s00-0000-uc06) : requires a restart in order for recent configuration changes to take effect. You can restart this service here. After restarting the service, you must delete this notification manually.
Cisco UP SIP Proxy (s00-0000-uc05) : requires a restart in order for recent configuration changes to take effect. You can restart this service here. After restarting the service, you must delete this notification manually.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher timeout value has been exceeded. Delayed services are now being started. Replication setup is in progress.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher timeout value has been exceeded. Delayed services are now being started. Replication setup is in progress.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication is not complete. Some services will remain in the "Starting" state until replication is successfully established.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An automatic failover has been initiated due to the peer node being down
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An automatic failover has been initiated due to the peer node being down
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : Both the nodes are running in backup mode, this may due to network connectivity issue between the nodes or \'Keep Alive (Heart Beat) Timeout\' is less than (or too close) to \'Keep Alive (Heartbeat) Interval\'.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An automatic failover has been initiated due to the peer node being down
Cisco UP Server Recovery Manager (s00-0000-uc05) : An automatic failover has been initiated due to the peer node being down
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit has completed moving users to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc05) : An audit is in progress and users are automatically being moved to this node.
Cisco UP Server Recovery Manager (s00-0000-uc06) : To recover both Cisco UP Server Recovery Managers from Failed state, please verify that all critical services are running, then press the recover button on the topology page.
Cisco UP Replication Watcher (s00-0000-uc06) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Replication Watcher (s00-0000-uc05) : The Cisco UP Replication Watcher has detected that database replication has been successfully established.
Cisco UP Server Recovery Manager (s00-0000-uc05) : To recover both Cisco UP Server Recovery Managers from Failed state, please verify that all critical services are running, then press the recover button on the topology page.

Hello,
did you manage to fix this as i have customer with same error with regards the Recovery Manager.
we are on 8.5.1
and it is against both servers in cluster

Font size on user administration ... identity management

Does anyone know where in the Portal Display Theme I need to change the font size for the User Administration/Identity Mangement screen?
thanks
Angie.

Hi,
The Font size changes are applicable across the portal, there is no option to change the font size for one screen in particular.
You can make changes to font size in the Top-Level Navigation which will be effective for all the roles.
And changes to Font Size in Global Content Area.
Hope this helps.
Cheers-
Pramod

Remove a report from CUCM Cisco Unified Reporting

Hello,
I did a Unified CM Cluster Overview report in CUCM 8.6 (a cluster with 2 nodes, replication is good) but it took a long time. So I stopped the process.
But when I enter the Unified CM Cluster Overview in Unified Reporting, it shows that generated report. And when I click it, it shows
"ERROR : Fatal error encountered while validating report XML with schema".
My question is : How can I delete a report from Cisco Unified Reporting ?
I searched in Cisco Unified Reporting Administration Guide and I didn't found a way to do it.
EDIT : Well the report was being generated, and the report can finally be displayed. But the question remains open. How can I delete this report ?
Thank you for your answers.

Hi Mohamed,
Generate a new report, it will overwrite the old one. There is no option to delete it from cucm admin page. If you are concerned about the time it took to generate the report the first time then restart the Database Layer Monitor and Tomcat services before running a fresh report. Tomcat needs to be restarted from CLI of the Pub ( utils service restart Cisco Tomcat ), it is case sensitive.
HTH
Manish

Cisco Unified Communications Manager Group configuration

Cisco Unified CM Administration - System version: 7.1.5.10000-12
Cluster has 2 CUCMs: CM voip1 and CM voip2.
CM voip1 is the publisher and CM voip2 is the subscriber.
When adding a new group, just one CUCM (CM voip1) is shown available for selection on dropbox "Available Cisco Unified Communications Manager".
I want two options for Cisco 2811.
What I must configure to have both CUCMs on the dropbox?
Thanks
Rosa

admin:utils dbreplication status
-------------------- utils dbreplication status --------------------
Replication status check is now running in background.
Use command 'utils dbreplication runtimestate' to check its progress
The final output will be in file cm/trace/dbl/sdi/ReplicationStatus.2013_02_08_19_59_27.out
Please use "file view activelog cm/trace/dbl/sdi/ReplicationStatus.2013_02_08_19_59_27.out " command to see the output
admin:utils dbreplication runtimestate
DB and Replication Services: ALL RUNNING
Cluster Replication State: Only available on the PUB
DB Version: ccm7_1_5_10000_12
Number of replicated tables: 427
Cluster Detailed View from SUB (2 Servers):
                               PING              REPLICATION    REPL.    DBver&     REPL.    REPLICATION SETUP
SERVER-NAME    IP ADDRESS      (msec)    RPC?    STATUS         QUEUE    TABLES     LOOP?    (RTMT)
voip1    147.65.21.110    0.156    Yes    Connected    0      match    Yes      (2)
voip2    147.65.21.120    0.022    Yes    Connected    0      match    Yes      (2)
admin:
Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_410_devicenumplanmapremdestmap with 0 rows group 11
------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_410_devicenumplanmapremdestmap ------
Node                  Rows     Extra   Missing Mismatch Processed
g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_409_devicenumplanmapendusermap with 0 rows group 11
------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_409_devicenumplanmapendusermap ------
options: q=quit, n=next, p=prev, b=begin, e=end (lines 2961 - 2980 of 3006) :
Node                  Rows     Extra   Missing Mismatch Processed
g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_403_batjobresults with 0 rows group 11
------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_403_batjobresults ------
Node                  Rows     Extra   Missing Mismatch Processed
g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_402_batinputdatajobmap with 0 rows group 11
------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_402_batinputdatajobmap ------
Node                  Rows     Extra   Missing Mismatch Processed
g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_401_batfileinfojobmap with 0 rows group 11
options: q=quit, n=next, p=prev, b=begin, e=end (lines 2981 - 3000 of 3006) :
------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_401_batfileinfojobmap ------
Node                  Rows     Extra   Missing Mismatch Processed
g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
end of the file reached

Problem with Cisco Bars after Database Republish ("Could not find Cisco Unified database on this server")

OS Version: 2000.4.3a
OS Service Release: 2000.4.5bSR21
OS Upgrade: 2000.4.5a
Bars Version: 4.0.15000
CUCM Version: 4.2(3)sr4b
During the upgrade process of our CUCM 4.2(3) to version CUCM 4.2(3)sr4b the database replication between our 2 servers (1x pub, 1x sub) failed. After fixing this via dbhelper tool (everthing´s green and smiling again) service seemed to be ok.
But now Cisco Bars does not work anymore. The backup process of the publisher fails with "Error=[Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user '(null)'. Reason: Not associated with a trusted SQL-Server connection." So it looks like some kind of database setting for bars is misconfigured after the republishing process.
Yesterday I tried to reinstall BARS (now in the newest version 4.0.150000), but the same error message occured. Now I get the message "Could not find Cisco Unified database on this server" when I try to configure the Backup source within BARS.
Curiously the backup of our second CCM (sub) works as expected (but without CDR and TFTP Data). The "BackAdmin" User exists and is not locked (and wasn´t changed manually at all).
I am runnig out of ideas... :-(
Any hint or idea on how to fix this is kindly appreciated
best regards
Michael

Mike,
I don't have anything definitive here but I am wondering if there is a discrepency between the database names. In SQL Enterprise Manager, you can go to the Publisher and see what the current database name is. It will be the one being replicated and will take the form of CCM0300 or CCM0301 or CCM0302. You should see more than one. Anyway, take note of the name.
Then on the Publisher launch regedit and go to HKLM\Software\Cisco Systems, Inc.\DBL\
Look at the values for DBConnection0 and DBConnection1.
It will be something like DSN=CiscoCallManager;Server=;DATABASE=;Trusted_Connection=yes
Does the in the DSN match what you expect?
Also, going to back to SQL Enterprise Manager, check out the permissions on the database (Right Click->Properties, go to Permissions tab).
Another thing to check if you think it is permissions related is the AdminUtility.exe (c:\program files\cisco\bin\). This can be used to resync system account passwords.
TBH, I am just shooting in the dark here but these are things I would check.
Regards,
Bill

Tool(s) in Cisco Unified CM Administration to support Identity Management (IDM)?

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