Tool shortcuts not working

This has me stumped. Illustrator CS4 on 10.6.5/10.6.6. Only affecting Illustrator, not Photoshop or InDesign.
None of the tool shortcuts work, and when I hover over a tool in the toolbar, the popup description doesn't even show the letter shortcut in parentheses like it usually does. Some other shortcuts don't work as well. For instance, zoom out works, but to zoom in I have to add the shift key to the combo. "x" and Shift + "x" don't work for switching colors.
I tried resetting the preferences, no luck.

I figured it out! Mike, your screenshot got me thinking on the right track. It's so obvious now.
I had recently moved my entire Presets folder to Dropbox using this tutorial. As soon as I moved it back, everything was back to normal. I'm not sure why that would happen, maybe Dropbox doesn't handle those file types correctly. But I did the same thing with Photoshop, and I haven't had any problems with it.
Thanks for the help, Mike and Cheryl!

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